[Resolved]  Indian Railways Catering Department — Supply of junk food

I was travelling in train no. 241 on 15th January, 2010 vide ticket no. 79228468 and PNR no.[protected]. The breakfast served was very old i.e. the bread served was full of fungus. The lady who was from Gujarat in front of my seat also had the same problem. We are expending a huge amount on the ticket so much that there is no problem whatsoever it may be. But the contractors alongwith the cook and the caterers are making a fool of the railways. They are providing junk food or half of the meal to earn a huge amount of money for the last few year. There is no checking of these kind of activities.

Secondly I made a complaint to this effect to the Station Master, Shimla the same day. but no action has been taken place as yet. Instead while I was returning back on the 16th evening, the cook and the incharge felt sorry of the incident but neither the contractor, Mr. Malhotra and his wife who are the main culprits of this incident felt to give an explanation to this effect.

I hope the railway authorities are also making money alongwith them who don't even care to understand the problem of their passengers who are paying for getting comfort and good meals during hourney.
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Aug 14, 2020
Complaint marked as Resolved 
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indian — SERIOUS PROBLEM IN YOUR CATERING DEPARTMENT

DEAR SIR’S,

I AM WRITING THIS MAIL AS WE HAVE FIND SOME SERIOUS PROBLEM IN YOUR CATERING DEPARTMENT ON ALL OVER IN INDIA.

ALL THE IRCTC SHOPS ON RAILWAY STATION HAS NOT GIVEN ANY BILL / CASH MEMO TO ANYBODY. WHY ? ARE YOUR DEPARTMENT IS NOT COVERED IN INDIAN CONSTITUTION. PLEASE EXPLAIN.

YOUR PEOPLE ARE CHARGED MORE THAN MRP ON PACKED ITEMS AS LIKE WATER BOTTLE, CHIPS PACKETS, BISCUITS PACKETS ETC.

WHY THEY ARE CHARGED MORE 20% TO 30% EXTRA ON PER ITEM????????????????????????

CAN ANYBODY EXPLAIN THIS AND ALSO TELL ABOUT THEY ARE PAID VAT MORE 20% TO 30% EXTRA ON FACE VALUE. IF NOT THAN YOUR PEOPLE ARE CHEATING TO INDIAN.


IN ANY UN MRP ITEM LIKE PATTIES, SOMOSA, TEA, COFFEE YOU HAVE NOT GIVEN ANY CASH MEMO ON STATIONS. ( I M NOT TALKING ABOUT TRAIN PANTRY AS IN TRAIN I THINK IT IS NOT POSSIBLE TO GIVE BUT ON STATION IS 100% POSSIBLE...).

THIS IS VERY BAD AND SAME FULL FOR IRCTC REPUTATION.

IF YOU ARE NOT REPLYING WITHIN 24 HOURS THAN WE ARE 100% GOING TO CONSUMER FORUM AND ALSO GOING ALL THE STATE SALES TAX DEPARTMENT WITH PM OFFICE & RAILWAY MINSTER TO SOLVE THIS TYPE OF PROBLEM.


THANK YOU FOR YOUR QUICK REPLY.

BEST REGARDS,

AMIT K. SHUKLA
(INDIAN)
It is really a matter of disgrace in terms of Indian Railways. It is a matter of pride of the Indian Railways and overall to Indian Citizens as many tourist from other countries travel in this train.
Some serious action shoudl be taken place through Indian Railways and I woudl say sck the Contractor and impose a fine of Rs. 50 lacs to him.

Tarun
I am senior citizen. I was travelling from Cimbatore to Thanjavur on 28th Jan 2010, by Jana Shathapthi, Train No 2084, PNR No[protected]. For the breakfast containing, 3 very small size iddlies, with 2 small urdh vadas(it was also so small), I paid Rs 28.But there was a rubber stamp on the package mentioning the price as Rs 18.50.The items were also very chill, fresh from the freezer! How these fellows exploiting the passengers? .After I returned, I felt sick. Fellow passengers so civilized were afraid to open their mouth for the well known reasons.I also second the comments.The authorities should take very strong action against these day time robbers, and thereby should save the passengers.
Hi I'm Sailesh,

Last week I was travelling in LaalBagh Express from Chennai to Bangalore with PNR # [protected],
I felt verry Bad all the food items are overpriced or the catering people are selling these bit more price..U know for dosa RS 30 and no water, and for other things like water and cool drinks they are taking 2- 3 rs extra... why nobody is taking ccare of this.I hope now onwards railway officials take care and give us the food for fair price.

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