[Resolved]  Indian Railways — non receipt of luggage booking in time and waiver or warfare charges

Address:

Central Delhi, Delhi

sir i have booked one motor cycle on 8 feb 2011 from new delhi to gorakhpur station vide PRR No[protected] and Rpt No- 0082975.(luggage booking was done).on the same day i also boarded Bihar Sampark Kranti (12566) PNR No [protected].and i was assured by the New Delhi Parcel office that the bike will reach next day morning but the same didnt happen.later i approached the parcel office of gorakhpur at around 1000 hrs ON 9 FEB 2011 but i was told that the bike is still to come and again i reached the office in the evening at 1800HRS ON 10 FEB 2011but again i was denied though the bike was kept in the godown, saying that the godown is sealed at 1700hrs but to the best of my knowledge it needs to open for 24 hrs. i was told to come next day and then i was given my bike after taking a warfare charge of rs 190/- for 19 hours delay..
sir i have the following grievance and i need a reply from the railways on the following aspects:
1.sir since the parcel office is remaining open for 24 hours and the railway is incurring so much of money to run the system whole day then why certain things are not being delivered to the customer at any point of time
2.why my luggage was not delivered to me the same day on 9 feb 2011 at 1015 hrs though it was luggage booking, and also on 10 feb 2011 at 1800 hrs.
3.why the penalty charges are not being mentioned in the luggae ticket performa.
4.why such unreasonable charges are being charged from the customer if at all any.

hope for a kind and a suitable action

GAURAV SINGH
INDIAN AIR FORCE
INTERIM NATIONAL COMMAND POST/ JOINT OPERATIONS ROOM
SOUTH BLOCK
NEW DELHI 110011

IN THE ABOVE REFERENCE I HAVE SENT A LETTER TO CCM GORAKHPUR AND A COPY TO AREA MANAGER GORAKHPUR AND THE GENERAL MANAGER GORAKHPUR ON 11 FEB 2011,I ALSO GOT A REPLY FROM THE CCM OFFICE ON 17/18 FEB 2011 BUT ITS NOT CONVINCING.
KINDLY LOOK INTO THE MATTTER