[Resolved]  Indian Railways — Improper maintenance of Toilets and Coaches

Dear Sir/Madam, I (T. Mohan, a resident of Chennai traveled to Vishakapatnam on[protected] along with my Grandmother aged 77. We boarded the train number 12829 – Chennai - Bhubaneswar SF Express in S2 coach (PNR No: [protected]). The coach did not had a drop of water in the Toilets as well as in the Wash basins. I approached the TTE who came to examine our tickets at around 10:00 PM. He said that he did not have the Complaint book/register with him and I have to approach the attendant present in the AC coach which is after S11 coach. But he said that he would inform to the team in Gudur and asked us to use the next compartment. As i have already mentioned my grandmother is aged 77 and i can't drag her from one compartment to another. Even from the Chennai central gate to the compartment we used Wheel chair only to have her boaded till the compartment then how could i take her to another compartment when the train is moving. The water was not filled in Gudur station also, at around 4:00AM we reached Vijayawada and I approached the Station attendants and they came and plugged the water pipes to fill-up. I the mean while I took my Grandmother to toilet and soon after few seconds she was shouting as the water was flowing from the roof top of the toilet. Due to which she got drenched and by the time we got down in Vizag she got fever. Adding to this the Upper berth was very much dirty and my clothes got dirty when i saw after i woke up. Also the under seat was having Tea/cofee cups and other waste paper uncleaned from the previous day's journey. Another worst thing is that inspite of TTE presence the shemales, beggers, private vendors are entering into reserved compartments which makes our journey insecure. All the eatables which are sold inside the compartment are being sold with additional cost (ie., beyond MRP). Why don't you start providing bills for all those things bought in railways? When i approached Customer care in Chennai central one of the personnel listened and seen the video and photo which i have taken and he asked me in return what should i want? This looks like an irresponsible answer. Everywhere we go we could see officials answering very carelessly. We are paying more as and when the charges are raised but the service is not at all rendered properly. Here are my questions: 1. Don't you have people to check the coaches before the train starts. If yes, then why didn't they check this? 2. Why isn't the TTE's do not have the complaint book. 3. What should we do next time if we face such issue while travelling. 4. What action will be taken to avoid such incidents in future. We are very much worried when officials/employees of Railway neglect our feedback. Please see the attached photo and video taken and take necessary action. Encl: 1. Photo of the toilet in which there was issue with the roof. 2. Video of the same. 3. Coach number S2 (03224) I have sent email to [protected]@gmail.com, [protected]@gmail.com, [protected]@sr.railnet.gov.in but none responded. Please take severe action and do the needful.