Indian Railways — Money not returned for TDR since last 1.5 months

Address:

West Bengal

Hi

I have booked tickets for myself, my mother and my grandfather from Koderma(KQR) station to Sealdah(SDAH) station.
By Name : Mayank Bharti, Raghaw Modi, Munni Devi. The Date Of Journey was 30/12/2012 and ticket was Booked On:[protected].
PNR no. was [protected]. Since the train was late by more than 20 hrs so I choosed another train to travel from Koderma to Sealdah.
On 1st Jan I have filed TDR to get money back because i have not travelled on that train with information 'Passengers not travelled,
train was late by more than 3 hrs.'
Now its approximately 1.5 months but I did not get my money back. When I called on IRCTC customer care number, it was told there
that IRCTC has already forwarded the mail to Indian Railways and now it is pending from the side of Indian Railways.
I have requested that if there is any option to give a reminder mail to get it processed soon but they told me that it is not possiblem from
there end as it is in suspended state --> neither approved nor cancelled. No further action can be done by IRCTC.
I need my money back.

Regards
Mayank Bharti
Mobile No. [protected]
Kolkata