[Resolved] Indian Railways - Mumbai Suburban Railway - Smart Card — MONEY LOST DUE TO FAULTY SMART CARD MACHINE | |
I had purchased Smart Card from Kalyan Railway Station having Number - CR 0232937. I recharged it for three times since then (1st and at the time of Purchase and 2 times subsequently). I used this card for purchase of rail ticket. On 1st May, 2009 I used card to purchase Return Tickets to Dadar which cost Rs. 22 at around 7.30 am afterwhich balance shows Rs 29. When I reached Dadar & completed my work. After that I want to go to CST, I again used this card to take Return ticket at around 10.45 am. However I didn't get Ticket from Machine, instead it shows error in Machine. I used it in another machine which also shows same problem. At that time No machine at Dadar Central Railway Station is working properly and many passenger including me have same problem. We complain about it to Railway Officers and they admitted that no machine is working for some time. I had stand in Q for nearly 30 Minuts to get my ticket from window. On 6th May, 2009 I want to use my smart card to purchase ticket it shows only Rs. 1 Balance. When I complaint about it at Kalyan Smart Card window they tell me that you should complaint about it on 01 May, 2009 at Dadar and not this time at Kalyan. As we are told at Dadar Station that all Machines are not working at Dadar Central Railway, there will not have any problem of Balance being erased. I hereby request you to Credit the balance to my Smart Card as well as to those passenger who used the machine on 01 May, 2009 at the time of fault.i.e from 10 am till the Machine get corrected. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 26 Comments | |
Comments
I want new smart card from dombvli station window east side. but they are telling me to take smart card from opposite end window. Whwn i go to opposite window then they are telling me same thing . I complaining this to tickit doner. then they are not senn.
I'm currently satisfied with the services provided by the smart card but I'm requesting you to extend the services for getting EXTENSION tickets from smart card and give 10% bonus instead of existing 5% bonus on every recharge so that more and more people will take the advantage of this service wich will help reduce the long queues on ticket windows in each station.
It’s been a bad experience for me using the smart card. I had a balance of Rs. 400/- in my card and on expiry I was informed that the amount is lapsed on expiry. The card should be allowed for renewal with the lapsed amount with a nominal penalty/fine. One cannot lapse the amount as it is not a pass where the amount is paid for a fixed period. In a smart card you deduct the amount each time a travel is made unlike in a pass.
What is more disturbing is that the Kiosk installed are few and not available at all stations. Where it is available, most of the time it is out of order, either due to paper ticket exhausted, or the kiosk itself out of order. Also, the expiry of card is not very prominent on the screen. Instead of displaying the amount on the first screen where the amount balance is displayed, the expiry is on the ticket screen where one is always in a hurry to get the ticket and take back the card.
Request you to improve the system rather than try to penalize the user for using it.
What is more disturbing is that the Kiosk installed are few and not available at all stations. Where it is available, most of the time it is out of order, either due to paper ticket exhausted, or the kiosk itself out of order. Also, the expiry of card is not very prominent on the screen. Instead of displaying the amount on the first screen where the amount balance is displayed, the expiry is on the ticket screen where one is always in a hurry to get the ticket and take back the card.
Request you to improve the system rather than try to penalize the user for using it.
Hi Folks,
I have Indian Railway Smart Card which can be used in Mumbai suburban railway system of Western & Central Railway. Now I'm in Chennai. The card has balance of Rs 500 rupees which is not used not even once. If anybody want to used my card please get in touch with me at [protected]@yahoo.com
Thanks,
Ravi
I have Indian Railway Smart Card which can be used in Mumbai suburban railway system of Western & Central Railway. Now I'm in Chennai. The card has balance of Rs 500 rupees which is not used not even once. If anybody want to used my card please get in touch with me at [protected]@yahoo.com
Thanks,
Ravi
want online smart card recharge
PLEASE
START ONLINE SMART CARD RECHARGE
START ONLINE SMART CARD RECHARGE
im happy with smart card, except for one long standing complaint, i.e. PLEASE START EXTENSION FACILITY with this card along with facility to issue of season pass. As many times although i have season ticket for particular destination but i have to buy ticket from my home station to avoid long queue for removing extension ticket . so pls start this facility also, many passengers are lomg waiting for this . thanking you
yours faithfully
[protected]@yahoo.com
yours faithfully
[protected]@yahoo.com
this in continuance of my above complaint by giving eg. say i have season pass from cst. to thane and today i have to travel from cst to kalyan, then instead of having extension from thane to kalyan, i have to take ticket from cst to kalyan thru my smart card to avoid long queue for extension as there is no seperate window for extension . so hopefully ur goodself will look into the matter expeditiously
[protected]@yahoo.com
[protected]@yahoo.com
Yes Please start the extension facility on it Soon. And as discussed above I have also faced same problem at thane station several times so please put a good antivirus in your ATVM machines as they work on very old Operating system. and please upgrade the software in it.
Indian Railways — Long queues@ticket window of Mumbai suburban
Dear sir,I m looking favourable arrangement for following.
Requirement 1)How can you reduce queues of ticket windows at Mumbai
suburban various stations.
Looking to a large number of passangers/travellars/visitors are coming to
Mumbai DAILY. They all aren't having COUPONs nor SEASON ticket. They
all are waiting in queues. How can you help them????
Is it possible to issue such tickets thru internet? some suggestion
in this matter...
a) issue all tickets which cost is more than Rs. 10.00
b) IRCTC charges must be waived. otherwise no one will book it from
internet.
c) Make it valid for 24 Hrs based on issue DATE and TIME instead of
valid for one hours (as existing "start journey within 1 hrs")
Requirement 2) Pl. inform thru SMS about confirmation of BIRTH/SEAT number for
those tickets which was not confirmed while booking and being
CONFIRMED afterwards.
It will reduce traffic of 139 on the day of travelling.
Presently your system sends a SMS as soon as booked thru irctc. It is
useless in case of NOT CONFIRMED SEAT.
Hoping your favourable arrangement within a few days.
Yours faithfully.
MSS
632 days ago by R.Kumaresan [send email]
I had purchased a Smart Card No CR 0115076 issued by Central Railways.I had recharged it twice and found the card very useful. But to my surprise I went for recharging and was told that my Smard Card had expired and was of no use.The balance and the deposit paid on the card was forfeited. This I felt was Cheating.Why at all should the card be invalid and why was the deposit on the card be forfeited with any valid reason.The Railways can find better ways of earning revenue.I wish to advise commuters to desist from buying these smart cards.
I had purchased a Smart Card No CR 0115076 issued by Central Railways.I had recharged it twice and found the card very useful. But to my surprise I went for recharging and was told that my Smard Card had expired and was of no use.The balance and the deposit paid on the card was forfeited. This I felt was Cheating.Why at all should the card be invalid and why was the deposit on the card be forfeited with any valid reason.The Railways can find better ways of earning revenue.I wish to advise commuters to desist from buying these smart cards.
I have purchased a Smart card and using it once in a while so that i will not miss the train, standing in the often long queue at secunderabad or lingampalli. My card number is SCR036489. There was some money left in it. As the instructions say Valid for 6 months after the last recharge. I have recharged it even before that and lost all the left over money(around 200) as it says 0 and expired.There should have been some other way to reclaim or keep the advance money inside the card rather than forfieting the entire amount with this kind of procedure. I am K Ravi and my Mobile no is [protected].
smart card i am open but i am no idia help sir
website to recharge atvm smart card
PLEASE INITIATE ONLINE RECHARGE FOR SMART CARDS
Indian Railway — Expiry date of Smart card
Dear Sir,I think, Expiry date of SMART CARD should be displayed on ATVM like amount balance.
Goutam Bhattacharya.
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