[Resolved] Indian Railways / Reservations — GENERAL RESERVATIONS IN DISABLED COACH | |
Dear Sir/Madam, I had a very bad experience on 21st November, 2008 in 1013 LTT-Coimbatore Express having PNR No.[protected] in Disabled Coach, marked as S-12 (SEAT/BERTH Nos.1, 2, 3, & 4 - allotted to me, husband and two children). We had a tension full atmosphere through out the journey. We could not get down and have water and food to our choice. We were forced to spend the entire night without proper sleep by the Disabled and General Public who were banging the door in each station. Further, all the tube lights were on and there were no provisions to switch off the lights. Even the Guard who was in the next coach was not aware of this arrangement of Railways and the Guard threatened us with penalty clause at Raichur Station. Initially the Guard was not prepared to listen to us and kept on insisting us to open the door. Only after our repeated explanations, he came down and instigated the public to go for a complaint with Railway Authorities. To avoid this confusion, the Railway Authorities should stop allotting the reservations in Disabled Coach and keep the entire coach meant for Disabled only. We felt extremely guilty to travel in the said coach. We could not open the door and share the accommodation with the Disabled due to safety. We request the Railway Authorities not to repeat this kind of hardship to the Passengers in general and Disabled in particular. B.RADHARANI. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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i am very happy that i read these complaints . i was about to take my sister who is physically handicapped and lost her ablity express, to mumbai but now i will not do that mistake, i feel extemly bad about the sufferings the above had to under go, due to to the attitude of the railways . the said compartment marked for disabled should be exclusively for the said persons and proper care should be taken to keep it clean and the guard should be given the power to get rid persons other than diabled and their care taker. a permanent attender can be posted in the compartment.like the one they have in higher classes, to provide the facilities the railways can fore go the concessions given to to the disabled, or it can be made optional. people who are willing to pay extra to get better facility.
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I regret to quote that i feel ashame towards the bad service provided by railways esp. in disabled coach. My father is physically disabled person and we got berth in the disabled coach. But, we harldy had a sound sleep.
We have travelled on 18th October 2009 in Amrita express (train no. 6343). We have boarded from Trivandrum. From the source station itself, five people entered into this coach and it should be noted that they were not disabled persons. After reaching at Kollam, a lot of people including Coolies(Hindiwalas without the tickets) has entered into this disabled coach like in a general compartment.
The train time from Trivandrum is 11 PM. We entered the train at 10.40 PM. It is pathetic to note that no TT has came to check the ticket.
Then for what purpose they have set a coach for disabled???? Its better to change the board as "General Compartment". Even the lights cannot be switched off in this coach!!! In my father's berth, many people have sitted around him without any consideration. They are telling its an usual thing in the disabled coach... so there is nothing to get wondered...
Then Whats the meaning in reserving berth for disabled persons... Even if we have a complaint... to whom we have to quote it???? The guard, TT, Railway police... everyone are not giving any notice to the disabled coach... After reaching at Thrissur, we gave complaint to the Station Master in oral... He says our people are like this only!!!
I feel ashame about our Indian Railways who are not taking the responsibility with regard to the convenience of the travellers...
Its better to cut the coach for disabled rather than making them in troublesome situations.
With lots n lots of regrets...
Karthika K.