[Resolved] Indigo Airlines — Misbehaviour and Non Issuance of ticket already booked. | |||
Sir/Madam, As I have booked flight from Chennai-Delhi through E-Ticket as on 12 January 2011 at 06:18 PM in Name of Dinesh Pandey, Sudha Pandey, Vinay Pandey, Gautam Pandey and on 23 January in the name of Girija Pandey through Indigo Flight 6E-285, Ticket No. Z89IAT-1 booked through Yatra Reference No: [protected]. As the above bookings are for Indigo Flight 6E-285 Chennai – Delhi, On[protected] we reached at airport around 08:45 AM but due to traffic jam at entrance of Airport where entry and exit is at single point, the car could not reach 15-20 minutes due to Police/VIP Visit, At last we try to get down with my Mother (Mrs. Girija Pandey) and Children we try to escort upto inside at check in point where I requested your booking office to provide a wheelchair for my mother to escort her upto inside at check in point. The person sitting at your office assured to provide and contacted other collegue / manager, I had informed him about my bookings for Delhi, He was asking here and there for wheelchair for 15 minutes and in end he was not able to provide one. Feeling helpless me and my children escorted my mother to the check in area with bare hands, where I produced my tickets for boarding passes, but your employee asked for luggage to be checked for X-rays and told me to come after that along with luggage. As short time I request Security Officer at X-ray for check my baggage first but 12 minutes are gone for all this. Again I came at your booking office for collecting my boarding passes along with my luggage as told by your employee but still he was not able to do so and asking other two female colleagues to free there desktops as he was unable to check my details on his own system they were stuck up for another 10 minutes in doing all this. As he came back to enter the ticket of mine it was already 3 minutes late to enter, he was still unsuccessful for issuing me my passes and told me that it is late to board on flight, I requested to see the possibility because boarding announcements are still going on for the same flight, and asked the counter to inform the seniors for the matter going on as we have 70 years old to board on the flight as the announcements are still going on. But he replied that “we do not have any phone facility and numbers of senior here, and senior are not available for one hour” I asked him any office or any body is there to hear our problems, he directly refused saying that his seniors are not turned up for duty, other passengers shown me the office where Miss Ghoshiya sitting, I narrated all story and ask her inform about 5 passengers for ticket and boarding, she was not ready to listen anything, she was arguing that you are late now 10 minutes for check in, we could not do anything. I still shouted/ cried that its still 35 minutes left for Flight Departure, but she bluntly refused and said it is rules, we cant do anything. I convinced her to enquire front excutive for Indigo Airlines to whome we asked for wheel chair 7 at what time, he told her 9:20-9:25 AM. But still she did not help or listen anything else. Forward to this all the passengers gathered there to convince her but she again bluntly refused. At last I asked her about her seniors and contact them to do something in our matter, after 20 minutes he came with 3 other executives having cup of Tea/Coffee in his , saying what is your problem? If you have not check in 45 Minutes earlier, we have no words to say anything, you go and buy other Ticket, we requested him to arrange in other flight of Indigo or issue any other Indigo flights ticket at other time, but he refuses to do so and told us to go outside and buy other flights ticket and comeback. He is chit chatting with other colleague and not ready listen from us anything. At last I bursted my feeling regarding misbehaviors of Indigo Staff at Airport. I travel a lot in Indigo Airlines these days but first time in my life I have ashamed of misbehavior, courtless, arrogant Indigo staff at Chennai Airport, where passenger reached Airport 1:30 Hrs before flight departure and could not board flight due to: 1. Indigo – not having any wheel chair facility for Old Men / Women. 2. No Staff available for wheel chair. 3. Front Office Executive accepted reporting time 9:20 AM and also requested for wheel chair infront of Asst. Manager Mr. Arun. 4. Indigo Check in Executives is trainee, not able to upload in time, they are not know how to operate systems of booking tickets etc. 5. Misbehavior with passengers by Indigo Staff i.e. Miss. Goshiya and Mr. Arun, their attitude is very shameful for Whole Indigo Staff. 6. No Availability of andy Senior Officers of Indigo at Airport for 1 Hr. and more. 7. Refusal of Adjustment of present tickets in next available flights. 8. I wasted Rs. 9. Insult in front of my Family, I staid helpless for almost 2 Hours Drama, and mental torture and shameful harassment by indigo Staff. 10. Non refund / Cancellation of flight tickets where 100% fault is of Indigo Staff. 11. Whole matter is in knowledge of Chennai Airport Staff. In last Specially for Indigo Airlines and Indigo Staff that after all this I reached to Jet Airways Executive where most helpfulness, kindness shown with in 5 minutes in which my tickets for next flight of Jet Airways booked, a wheelchair provided for my Mother (Mrs. Girija Pandey, 70 yrs.) to escort her to Boarding Gate and into the flight without asking any help from them. They have done all these things by seeing passenger condition, but Indigo nothing to do with passenger, but only money matter to them. Again all my flight Details as follows: 1. From-To Flight Date Dep. Arr. Stops Delhi(DEL) - Chennai(MAA) IndiGo 6E-281 02 Jan 2011 10:30 AM 01:00 PM - Booked on : 25 Dec 2010 03:32 PM THE ACCURATE reference number : FMN0C6N72MF Airline PNR number : MYNMBE 2. From-To Flight Date Dep. Arr. Stops Delhi(DEL) - Chennai(MAA) IndiGo 6E-281 02 Jan 2011 10:30 AM 01:00 PM - Booked on : 25 Dec 2010 03:42 PM THE ACCURATE reference number : FMN0C6NFX26 Airline PNR number : IYJVDG 3. From/To Flight Date Dep. Arr. Stops Chennai(MAA) - Delhi(DEL) IndiGo 6E-285 05 Jan 2011 10:10 AM 02:50 PM Coimbatore Booked on : 25 Dec 2010 03:47 PM THE ACCURATE reference number : FMN0C6NMBOO Airline PNR number : VY2BEB 4. From/To Flight Date Dep. Arr. Stops Chennai(MAA) - Delhi(DEL) IndiGo 6E-285 24 Jan 2011 10:10 AM 02:50 PM Coimbatore Booked on : 12 Jan 2011 06:18 PM Reference number : FMN0CI1THVM Airline PNR number : Z9CBEM 5. From/To Flight Date Dep. Arr. Stops Chennai(MAA) - Delhi(DEL) IndiGo 6E-285 24 Jan 2011 10:10 AM 02:50 PM Coimbatore Booked on : 23 Jan 2011 Reference number : [protected] Airline PNR number : Z89IAT Issuing airline: Indigo IATA Number: 14363904 So I request you to look into seriousness of matter at Chennai Airport and otherwise I may look other options to Express my feelings. Early Reply expected. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
5 Comments | |||
Comments
one mug — Misbehaviour of cash staff
On 5 april 2010 I visited Big Bazaar Kota and purchased one plastic mug alongwith other articles. I brought these items to cash counter. Gentleman on the counter refused to enlist the mug in cash memo besause it does not have any price tag. I asked him to find out from price list already up loaded in their machine. Very roughly and reudly he said to me that he dont have much time to find out, go and bring the another mug which should bear price tag. I insisted that it is his duty to find out the price not the customers but he misbehaved with me and suggested me to bring another mug. It was defficult me to go upstairs and bring another one. I started with some high pitch vioce than another gentleman came and solved the problem. I had a very bad expirence with the big baazar staff. Even I faced a same kind of problem at chennai airport. I had booked a flight from Chennai to Bbsr via hyd. I was 45 min before Scheduled time but still I wasn't allowed to board. I lost around Rs 25k that day booking another connecting flights. Like Abhishek even i enquired for the senior official and on that one person showed down as shift manager. He just said no as its too late (still 35 min was there to board) and started chatting with the girls in counter. I wrote this to nodal and appellate but I received a reply from customer care executive. Its been six months but still I have not even received an acknowledgment from nodal and appellate.
If there is no one to hear, then what kind of service provider are they and how a license has been issued to such irresponsible people.
I dont whether to blame the company who has recruited this officials or the staffs who doesn't even have the basic courtesy to treat the people good.
I prefer Air India and Spice these days rather than opting Indigo
If there is no one to hear, then what kind of service provider are they and how a license has been issued to such irresponsible people.
I dont whether to blame the company who has recruited this officials or the staffs who doesn't even have the basic courtesy to treat the people good.
I prefer Air India and Spice these days rather than opting Indigo
Indigo Airlines — Loss of Goods
During travel from Ahmedabad to Mumbai my bag was opened and silver keys bunch was missing.53%
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Indian Airlines — traveller agency's misbehaviour
HI,Here I want to make a complain against one indian airlines travell agent(Mr.Ashraf). Travell is located in fujairah(UAE).When I went to take ticket from that travells he was saying that I must take ticket, he was not ready to give details of rate or flight availability etc. He was asking that if I ready to take ticket then he would give me fair details ( I must show the cash which I had). His behavior was completely bad. When I asked for concerned person to speak regarding this, we was not giving any other contact number to speak to. He was telling that he is the boss if anything to talk, call thier number[protected].