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[Resolved]  Ion Exchange — Very bad service and product

Never ever buy Ion exchange water softenizer as these guys give you a faulty piece and then no service on that. drag it for months and then say that you got to pay now for the parts as it is out of warranty period now.

I bought a Ion Exchange softenizer for Rs. 32000 in 2007 and the day of its installation for two days i had salt water in my taps ruining all my new jacquar and grohe fittings. since then they came but every time i would fill salt the water would be so salty for two days that i had to order water from outside. I have had to change 4 geysers due to that as the salt corroded them.
The guys dont respond and if they do come over they tell you that they will come back the next day with part but that tomorrow never comes and you are kept waiting for days till you call them again.
The service is so poor that finally We have taken the product out and disposed of it in the garbage can.
But for anyone who is going in for the product make sure you get it installed see that you dont get salty water in your house after the regeneration they start and then only pay as the company will never change the product for you and all you will do is only lose money and get hassled in the process as well.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  3 CommentsShareTweet

Comments

ION — Video Files Not Playing

Sir,
I will purchase a ION 4GB MP4/MP3 Player, But This Is Not Work in playing Video Files So I Will return This Item.My Money Have Return.Please Kindly Take The Complaint
I purchased one Softenizer (Domestic Softner) from Ion exchange on 31st March 2010. The hardness o[censored]ntreated ground water at my home is around 350 ppm as told to me by the sales person from ION Exchange when he first and last came to me to sell their product. After purchasing / installng the product and recharging it 4-5 times as per the specifications of the company - and 2 times the recharging was done by company's engineer, still there is no improvement in the quality of water.

I must say it is a bad investment by me on a poor product with equally poor customer service from this company.

Jagmohan
Pitampura

ION — so very poor

ion A1+ such a bad cell... when eva we need it urgently its nt workin..
wat a waste of takin it..
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    ION Exchange India
    Customer Care Service
    Customer satisfaction rating
    17%
    Complaints
    78
    Pending
    0
    Resolved
    13
    ION Exchange India Phone
    +91 22 3989 0909 [Mumbai]
    +91 11 3989 0909 [Delhi]
    +91 40 3066 3103 [Hyderabad]
    ION Exchange India Address
    Ion House, Dr. E. Moses Road, Mahalaxmi, Mumbai, Maharashtra, India - 400011
    View Full Information
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