[Resolved]  Irctc — non refund of money

transction id- [protected]
pnr no. - [protected]

i had cancelled e-ticket and i not get my money transfered to my SBI account plz transfer my money as soon as possible

i have cancilled three ticket vide pnr no[protected] on 10/05/09 for rs 836, pnr no [protected] on 08/0/509 of rs 1167 and pnr no [protected] through my wife's debit card no [protected] agst s.b a/c no[protected] o[censored]nited bank of india, b.e.college road howrah branch, but no money has been credited to my account till date.I hace twice visited the bank personally but it make no result. I donot know wat to do now, is this mechanisam of irctc is so bogus.

vinod sharma

Sir/ Madam,
I have got my tickets cancelled i the month of Nov 2008, but the refund is not yet realised
kindly expidate the same .


Muraleedharanm.T



On Wed, 19/11/08, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Money Refund Confirmation from IRCTC
To: [protected]@yahoo.co.in
Date: Wednesday, 19 November, 2008, 9:54 AM
Dear Customer,

Thank you for using IRCTC’s online rail ticket booking services.

An amount of Rs.529/- towards the refund for the cancellation done on
17-Nov-2008for Ticket vide PNR [protected] has been for credited to
your account. You are requested to please check with your bank regarding the same.
We regret the delay if any, in crediting back the
refunds.We solicit your continued patronage to our services,

Warm Regards,

[protected]@irctc




On Wed, 19/11/08, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Money Refund Confirmation from IRCTC
To: [protected]@yahoo.co.in
Date: Wednesday, 19 November, 2008, 9:54 AM
Dear Customer,

Thank you for using IRCTC’s online rail ticket booking services.

An amount of Rs.529/- towards the refund for the cancellation done on
17-Nov-2008for Ticket vide PNR [protected] has been for credited to
your account. You are requested to please check with your bank regarding the same.
We regret the delay if any, in crediting back the
refunds.We solicit your continued patronage to our services,

Warm Regards,

[protected]@irctc

TO 23 NOV 09
THE CCM (REFUND)TDR PROCESS
BILASPUR SCER RLY CHHATTISGARH
RESPECTED SIR
KINDLY ACKNOWLEDGE ME WITH THE LATEST STATUS SINCE NEARLY ITS GOING TO BE MORE THAN A YEAR AWAITING FOR MY REFUND
MAILS RECD ATTACHED

(Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No.[protected] will be forwarding to CCM/South East Central Railway for reopen the case dt. 31.07.09 stating that DUE TO NIGHT PEOPLE IN THE COMPARTMENT DID NOT OPEN THE DOOR SO PASSENGERS NOT TRAVELLED at the time of your journey with all the papers pertaining to your refund case As soon as refund, if any, received it will be credited to your card account.


Regards,
Ved Prakash
[protected]@irctc.co.in )
(1)MAIL NO 1
REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : C/BSP/IRCTC/09/06.07.09/SECR In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM
(2)MAIL NO 2
Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No.[protected] will be forwarding to CCM/South East Central Railway for reopen the case dt. 31.07.09 stating that DUE TO NIGHT PEOPLE IN THE COMPARTMENT DID NOT OPEN THE DOOR SO PASSENGERS NOT TRAVELLED at the time of your journey with all the papers pertaining to your refund case As soon as refund, if any, received it will be credited to your card account.


Regards,
Ved Prakash
[protected]@irctc.co.in
MCF SARLANAGAR MP
TO
THE CCM (REFUND)TDR PROCESS
BILASPUR SCER RLY CHHATTISGARH
SIR/MADAM
MAY I DRAW YOUR ATTENTION TO THE FOLLOWINGS
1 A TICKET PNR NO [protected] WAS BOOKED FOR 06 PERSONS IN SARNATH EXPRESS FROM MAIHAR TO DURG
2 THE TRAIN CAME ABOUT TWO HRS LATE AND LEFT NEAR ABOUT 10PM CAN BE CONFIRMED FROM DRIVERS/GUARD/SM DIARY/REPORT
3 DUE TO NIGHT PEOPLE IN THE COMPARTMENT DID NOT OPEN THE DOOR I WAS TRAVELLING WITH TWO SENIOR CITIZEN (PARENTS)&TWO BABIES SO WE WERE UNABLE TO BOARD IN THE COMPARTMENT & THE TRAIN LEFT
4 THE CASE WAS REPORTED/PUT TO THE STATION MASTER &GRP THEY ALL SUGGESTD ME TO COME IN THE MORNING FOR TDR AT THAT TIME IT WAS DIFFICULT TO MAKE LATE AS I HAD TO TRAVEL ANOTHER 10 KMS AT NIGHT WITH FAMILY TO COME HOME THE ADDRESS MENTIONED IN THE APPLICATION
4 THE TICKET WAS SUBMITTED IN THE MORNING FOR REFUND
5 NOW ON 23JULY I GOT AN EMAIL DENYING TO REFUND BECAUSE THE TICKET WAS SUBMITTED AFTER 12 HRS OF DEPARTURE OF THE TRAIN
6 THE PROOF OF TICKET &EMAIL RECD HAVE BEEN ENCLOSED
7 I REQUEST YOU TO RECONSIDER YOUR DECISION BECAUSE MY TICKET WAS SUBMITTED WITHIN 12 HRS FROM DEPARTURE OF THE TRAIN
8 BEING FELT INSULTED NOW I HAVE DECIDED TO PROCEED FURTHER FOR MY CONSUMER RIGHTS TO THE COMPETENT COURT/AUTHORITIES AFTER 15 DAYS OF THIS REQUEST
9 DETAILS OF TICKET
Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 25.00
Date Of Journey 22/11/2008 Ticket Charge Rs 1143.00
Bank SBI Debit Total Rs 1168.00
Train No 5159 Railway Zone SEC
From Station MAIHAR(MYR) IRCTC Zone GGM-1/EZ
To Station DURG(DURG) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 cp pandey 75 Male 0000 Booked
2 gayatri 70 Female 0000 Booked
3 sk pandey 43 Male 0000 Booked
4 ranjana 40 Female 0000 Booked
5 gullu 14 Female 0000 Booked
6 isha 11 Female 0000 Booked



Reason For TDR : bogies closed from inside not
opened reported to grp dy stat
ion master immediately takentd
r fro tti
TDR Status : CCM Regreted
Reference No : ekt[protected]
TDR Filing Date : 30-Nov-2008
Refund Status : Refund Not Approved
Refund Date : 23-Jul-2009
Refund Amount : Rs.0.00
Remarks : 148-SECR/3 Ticket was not surrendered within 12 hrs after the departure of the train. The case is repudiated

10 EMAIL RECEIVED

DEAR SIR
A LOT OF THANKS FOR YOUR POSITIVE RESPONSE
WITH REGARDS
SK PANDEY
MAIHAR CEMENT

--- On Fri, 31/7/09, TDR <[protected]@irctc.co.in> wrote:

From: TDR <[protected]@irctc.co.in>
Subject: Re: refund
To: "Surendra Pandey" <[protected]@yahoo.co.in>
Date: Friday, 31 July, 2009, 4:53 PM
will be forwarding to CCM/South East Central Railway for reopen the case dt. 31.07.09 stating that DUE TO NIGHT PEOPLE IN THE COMPARTMENT DID NOT OPEN THE DOOR SO PASSENGERS NOT TRAVELLED at the time of your journey with all the papers pertaining to your refund case As soon as refund, if any, received it will be credited to your card account.


Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]

To'
CCM TDR PROCESS
BILASPUR SCER RLY CHHATISGHAR

SIR
PNR NO:[protected], DATED[protected] we got W/L 8, 9, 10 in 3rd AC but we were given the berth in S5 berth no:53, 54, 55 so I kindly request you to re fund the money

i have made a ticket from irctc PNR no [protected] travelling date 04/06/2010 of train no 4864 but unfortunately my ticket was in waiting list till the chart got prepared.
so i went to the web site of irctc to cancell the tickets wihcih was made by my hdfc credit cards to claim the refund but it was written that chart has been prepared so you can cancellation your ticket.
so can i know wheather i shall get the money refund in my credit card a/c or not.
mail me on [protected]@gmail.com
mobile no [protected]
pankajkhetan

Sir,
I tried to book an e-ticket on 16th June for date of journey 18th June in train number 4554 in tatkal quota from Una to Delhi. I tried twice but the ticket booking showed error and said that the money debited from your account will be credited to you. The amount debited was Rs2516 and after the transaction I was left with Rs4189 in my account number[protected], Divpreet Singh. On the next day, 17th June, I was debited the same amount Rs 2516 and then credited back. But the originally debited amount was never credited back to me. I registered my complaint with IRCTC help desk too but I have been getting no response at all. I have even showed them the screenshot of my bank statement which shows the following three transactions taking place between 16th June to the time of screenshot.
1 17/06/2010 IIN/PAYMNT RVSL/[protected]/1/0502015 CR INR 2,516.00
2 17/06/2010 IIN/PAYMNT RVSL/[protected]/1/0502015 DR INR 2,516.00
3 16/06/2010 IIN/www.irctc.c/[protected]/0 DR INR 2,516.00

My username at IRCTC is jmmasodhi and I have no other user id. I am attaching the screenshot so that you can confirm.
I hope I will get some help here.
Thanking you.
Yours sincerely,
Divpreet Singh.
[protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting
Hamirpur (H.P.)

sir ,
I had book railway ticket through IRCTC with PNR Number: [protected]
Booked On: 6-4-2010, but train has been cancelled due to cyclone , and i file TDR but till date money is not refunded in my account please help me out for get back my money the necessary details mentioned below
Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On: 6-4-2010 Class: 1A Internet Service Charge: Rs 20.00
Date Of Journey: 20/5/2010 Railway Zone: SER Bank: axispg
Total: Rs 3088.00 Train No: 2842 Ticket Charge: Rs 3068.00
From Station: CHENNAI CENTRAL(MAS) Quota: General To Station: RAJAMUNDRY(RJY)
IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta


Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 M RAMANA 35 Male 0000/ Booked

2 PUSHAANJALI 32 Female 0000/ Booked



TDR Details
Reason For TDR: Train Cancelled. TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: SER TDR Filing Date: 21-May-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

Dear Sir,
I have purchased 3A class ticket of train no. 2331 to travel on 24/11/10 Patna to Ambala ref PNR no. [protected] Transaction no. [protected] but was not able to board a train from Patna as a train route was diverted.
I have already filed TDR on 25/11/10 ref no. ekt[protected] but more than 90 day's have passed but still now I have not received the refund amount.
So, please look into the matter & do the needful. In a hope.

Thanking you
Your's faithfully
ASHUTOSH SRIVASTAV

AS THERE IS NO COMPETITION FOR RAILWAYS, THEY ARE BEHAVING AS IF THEY WISH TO..
NO ONE CARES ALSO.. BAD ON THE PART OF RAILWAYS..

PEOPLE ARE FIGHTING FOR THE TICKETS.. AS THERE IS NO OTHER COMPITITION..

OUR INDIA WILL NEVER BE A DEVELOPED COUNTRY IT WILL ONLY BE A DEVELOPING COUNTRY INSTEAD.

i had booked tickets from IRCTC for journey from Jaipur to Sealdah for 28/12/2010 with PNR no. [protected], due to ongoing gurjar agitation the train was diverted and it did not come to boarding station i.e. at Jaipur. I filed a refund TDR with IRCTC on dated 29/12/2011, since than I'm continuously approaching to IRCTC for refund of Rs. 3234.00 but they have given no heed to my complaints. please help

Dear Sir/Madam,

I was booked ticket to Godavari express for the date of journey on[protected] with PNR number [protected] from visakhapatnam to secunderabad on tatkal Quota. Unfortunately on that date[protected] due to railroko at Telangana region, godavari express declared to moved upto vijayawada. According to the announcent at Visakhapatnam station, i was not traveled in the godavari express and i filed TDR on[protected] with Reference No: ekt[protected] for that train cancellation.

Currently in TDR status, it is showing as CCM Regreted and money was not credited to my account. Please take necessary action and process the same.

Regards,

Madhav
Mobile#[protected]

SIR
AMOUNT IS NOT REFUND TO ME.I ASK WITH BANK THEY TOLD ME WE ARE NOT RESPONSE OF YOUR MONEY YOU CAN CONTACT IRCTC.PLEASE RETFIY

THANKYOU





























From:
[protected]@irctc.co.in | Add to Address book |This is spam



To: [protected]@rediffmail.com


Subject: Re: not recived the refund


Date: Wed, 21 Dec 2011 10:48:30 IST








Dear Customer,


Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details.

Transaction Id [protected]

Payment Option indianbank




RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE




495.00 Refunded[protected] RFN[protected] 25-nov-2011 12:00:00 AM

In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the 'Refund Status' link in the left panel under 'My transaction'. on the plan my travel page after you log in to www.irctc.co.in giving your userid and password.

Note that if still the refunded is not reflecting in your account, we suggest you to send us the screenshot/scanned copy of your account statement by hiding the credit/debit/bank account number as an attachment.


Thanks & Regards

Hema Tandon
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in


From: [protected]@rediffmail.com
Date:[protected]:07:23+05:30
To: [protected]@irctc.co.in
Cc:
[protected][protected][protected][protected]

Dear sir
my money has not been refunded to my account .kindly rectify


thankyou

Dear Customer, The refund of Rs.495/- for the transaction tried by you under reference no.[protected] which has failed and later found that the payment has been debited to your account has been credited to your account on 23-Nov-2011. We suggest you to please retry the transaction, if not booked already. The booked tickets history can be checked to view the list of all tickets booked by you. Warm regards,
Customer Care
Internet Ticketing
IRCTC


T.SUDHAKARAN.(EXECUTIVE)
THE BOOK POINT (I) PVT LTD
ANNASALAI CHENNAI.600002.

I have booked a ticket on[protected]. first chance a/c debited but ticket not booked. Then next chance I booked the ticket and amount debited again. Amt--2591.78 dated 01.04.2015, tr no--[protected] from patna to anvt-- delhi. PNB a/c tr date in bank is 31.03.2015 due to annual closing