[Resolved]  IRCTC Indian Railways — Refund of 6734 not received after 5 months

Refund Money Rs. 6734.00 not recieved after 5 months
Dear Sir,

This is Anoop Das. I have booked two tickets from Mumbai CST to HOWRA on[protected]. The Train has been rescheduled to next day. So i went to Station master and asked for refund. We got the information that we have to send mail to irctc for refund. We did the same. The amount is Rs.6734.00. But till today i have not recieved the refund. i have done continous followups with IRCTC and Eastrn Railway but no use. We came to know from Mr.Saiben bose(Eastern Railway) that after enquiry my case has been sent to accounts on[protected]After four months they started enquiry). But till today i have not recieved the same, but I got a reply that "the amount is big so it will take more time". i can not understand the logic behind that. Please find the below mails.

Please help me to get my money back.

Regards,
AnoopDas.
[protected]

[protected] Forwarded message[protected]
From: Anoop Das <anoopdas.[protected]@gmail.com>
Date: 12 Mar 2008 15:17
Subject: Re: Cancellation of ticket because of resheduling of train no. 2809 on 04/10/07
To: [protected]@irctc.com


- Hide quoted text -
Dear Mr. Vivek Srivastava,

As per the telecon, you were suppose to call me back after enquiring the status. I have not recieved any response from your end so far. Please let me know the status.

Regards,
AnoopDas



On 03/03/2008, Anoop Das <anoopdas.[protected]@gmail.com> wrote:
Dear Mr. Vivek Srivastava,

As per the discussion we had in telephone, I am sending you the details of my ticket. When enquired in Railway we got the reply that Refund will never take this much time. So Please let me know where is the delay ASAP. My Contact No is [protected].

I have booked two first AC tickets on 29th of sept 2007 in train no 2809 from Mumbai to Howra with date of journey 04th of Oct 2007. The train is rescheduled to 4 am 05th of oct 2007. So i want to cancell the ticket as i will not be able to reach Howra on time. I had informed IRCTC regarding this. I got the reply that the request for refunding is forwarded to Chief Commercial Manager of Eastern Railway. But till today[protected] I have not recieved the amount back. Please do the needful. Ticket details are given below for your refference.

Refund reference no is RT/PP/E/07/11/ACR/01434/M

Transaction id. [protected]
train no. 2809
train name: HOWRA MAIL
PNR NO. [protected]
Date of journey. 04/10/07
Class. 1A
FROM MUMBAI TO HOWRA JN.
Fare. Rs.6734
passenger names.
1.ANOOP K DAS
2. VENUGOPAL NAIR

Regards,
AnoopDas.
[protected]


On 29/01/2008, Anoop Das <anoopdas.[protected]@gmail.com> wrote:
Dear Sir,

I have booked two first AC tickets on 29th of sept 2007 in train no 2809 from Mumbai to Howra with date of journey 04th of Oct 2007. The train is rescheduled to 4 am 05th of oct 2007. So i want to cancell the ticket as i will not be able to reach Howra on time. I had informed IRCTC regarding this. I got the reply that the request for refunding is forwarded to Chief Commercial Manager of Eastern Railway. But till today I have not recieved the amount back. Please do the needful. Ticket details are given below for your refference.

Transaction id. [protected]
train no. 2809
train name: HOWRA MAIL
PNR NO. [protected]
Date of journey. 04/10/07
Class. 1A
FROM MUMBAI TO HOWRA JN.
Fare. Rs.6734
passenger names.
1.ANOOP K DAS
2. VENUGOPAL NAIR

Regards,
AnoopDas.


On 16/01/2008, tdr <[protected]@irctc.co.in> wrote:

Dear Customer,

Sorry for the inconvenience. We here by acknowledge the receipt of your e-mail dt. 05.10.07 of e-ticket PNR No[protected] and the same has been forwarded to the Chief Commercial Manager of Eastern Railway through GGM/IRCTC of Eastern Region on dt. 09.10.07 to process the refund. We have issued a reminder to Chief Commercial Manager of Eastern Railway on dt. 15.01.08 a copy of which had also been endorsed to you. As soon as refund, if any, is received will be credited to your credit card accounts


Regards,

Shiraj Ahmad
[protected]@irctc.co.in
Ph:[protected]
----- Original Message -----
From: Anoop Das
To: [protected]@irctc.co.in
Cc: etickets
Sent: Tuesday, January 15, 2008 4:50 PM
Subject: Re: Cancellation of ticket because of resheduling of train no. 2809 on 04/10/07


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Hi,

this is to inform you that i ahve recieved very bad behavier from the customer care when enquired about the refund status. We are now compeeled to put a complaint in the customer court.

Regards,
AnoopDas


On 15/01/2008, Anoop Das <anoopdas.[protected]@gmail.com> wrote:
Hi,

I have not recieved any response from your end. Please let me know the status urgent.

Regards,
AnoopDas


On 09/01/2008, Anoop Das <anoopdas.[protected]@gmail.com > wrote:
Hi,

Please let me know the refund status very uegent. The PNR No is PNR NO. [protected].

Regards,
AnoopDas
[protected].


On 03/12/2007, Anoop Das <anoopdas.[protected]@gmail.com > wrote:
Hi,

Till now I have not recieced my cash back. Please let me know the status of the process urgent.

Regards,
Anoop Das


On 06/10/2007, Anoop Das <anoopdas.[protected]@gmail.com > wrote:
Dear Nabakishor,
I would like to inform you that the mistake is not in our end as the
rescheduling has been done by railways only. So the time you mentioned
is not acceptable and mumbai C. S. T station master confirmed that we
will get full refund. Your customer service executive and your
executive at mumbai office also promised and confirmed the same and
asked me to send the email for refund as there is no other option.
Please check and do the needful as soon as possible.
Regards,
Anoop Das
[protected]

On 05/10/2007, etickets < [protected]@irctc.co.in> wrote:
>
> Dear Customer,
>
>
> Thanks for showing interest in our site.
>
> Kindly note that in this case we forwarded to railways for the TDR process.
> Railways check all the matters and decide what amount should be refunded and
> this all process takes 90 days or more. Once the railways refunded your
> amount, we will credited to your same account.
>
>
> Regards
> Nabakishor
> [protected]@irctc.co.in
> www.irctc.co.in
>
> > ----- Original Message -----
> > From: "Anoop Das" < anoopdas.[protected]@gmail.com >
> > To: <[protected]@irctc.co.in>
> > Sent: Friday, October 05, 2007 12:41 AM
> > Subject: Re: Cancellation of ticket because of resheduling of train no.
> > 2809 on 04/10/07
> >
> >
> >> ***********************
> >> No virus was detected in the attachment no filename
> >>
> >> Your mail has been scanned by InterScan.
> >> ***********-***********
> >>
> >>
> >> Dear sir,
> >> the booked tickets details are given below.
> >> Transaction id. [protected]
> >> train no. 2809
> >> train name: HOWRA MAIL
> >> PNR NO. [protected]
> >> Date of journey. 04/10/07
> >> Class. 1A
> >> FROM MUMBAI TO HOWRA JN.
> >> Fare. Rs.6734
> >> passenger names.
> >> 1.ANOOP K DAS
> >> 2. VENUGOPAL NAIR
> >> please do the needful.
> >>
> >>
> >> On 05/10/2007, Anoop Das < anoopdas.[protected]@gmail.com> wrote:
> >>> Dear sir, i have booked two first AC tickets on 29th of sept 07 in
> >>> train no 2809 from mumbai to howra with date of journey 04th of oct
> >>> 07. The train is rescheduled to 4 am 05th of oct. So i want to cancell
> >>> the ticket as i will not be able to reach howra on time. So please do
> >>> the needful and credit the ticket amount Rs.6734.00 to my credit card
> >>> account as soon as possible.
> >>> Thanks & Regards,
> >>> Anoop Das
> >>> [protected]
> >>>
> >>> --
> >>> Thanks & Regards,
> >>>
> >>> ♫ÂñöôР�?@Ŝ♫
> >>>
> >>
> >>
> >> --
> >> Thanks & Regards,
> >>
> >> ♫ÂñöôР�?@Ŝ♫
> >>
> >>