[Resolved]  Kyazoonga — Kyazoonga not refunding tickets for the show cancelled

Address:

East Delhi, Delhi

I had purchased 2 tickets for Bryan Adams Delhi concert for INR 4300, the show was cancelled.

But I have not received any emails from Kyazoonga regarding refund of tickets purchased for Bryan Adams concert in Delhi.

On the other hand, they emailed me for, first confirmation of sale of tickets, second for venue pickup of tickets and third for cancellation of concert and how the refund process will be announced. But there has been no email announcing the refund process.

Since I was out of town, I did not visit their website everyday, but I do check my emails everyday and night. When no email was sent, I visited their website. It said I have to fill an application form, and the forms were available for just a week from Feb 24-March 2.

I called their call center, which is always engaged and written email to the customer service, even threatening them of consumer court.

No website asks to fill application form for refund, IRCTC, Yatra, MakeMyTrip, BookMyShow etc.. all of them have got automatic refund process. Also, Kyazoonga never asked for so many documents while selling the tickets. And now just one outlet for entire NCR to get refund, when they had so many outlets for selling tickets? Their intentions are surely not right.

Google "Kyazoonga refund", and you will find hundreds of complains against them, not just for concert, but prior to that, and now during world cup tickets. The website is a fraud. People must be prevented from such fraud.

Since I have not received any service or product, promised by Kyazoonga, this kind of attitude is cheating and violation of consumer rights and probably IT laws.

If we, the consumers unite against this and fight our case, we can put an end to such frauds. Please show support if you are with me.