[Resolved]  Two Wheeler Loan — Loan A/c no. 59410

To,
The Manager,
Bajaj Auto Finance Co Ltd


Sub: Loan A/c no. 59410

Dear Sir,

We have financed Bajaj Pulsar from your finance company on 21.03.08 for period of 12 months. The vehicle is in the name of Sharjeel Mohd and the co borrower (for the purpose of ECS in bank a/c) is Mr. Zia ur Rehman. The installments have been regularly debited from the saving account of AXIS Bank Y.N Road, Indore branch a documentary evidence to this effect i.e bank statement is enclosed herewith

It is to our great surprise and astonishment that your recovery agent Mr. Rajat Mishra approached the undersigned (Sobia Rehman), who is working in AXIS Bank, Y N Road Branch at the post of Executive and started pressurizing for non-payment of the installments, during the peak hours of the Bank and started yelling as to why the installments are not being regularly paid thereby creating a scene

Further to our agony the latter insulted the undersigned by stating her as an arrogant person & that in case of non payment of installment he shall report the same to the Branch head of AXIS Bank Y N Road Indore Branch for committing default in payment & shall take the custody of vehicle.

When he saw that there is no influence of his illogical yelling, he gave a call to Mr. Ashish Chinchwadkar posted at Zonal Office of AXIS Bank western zone. Mr. Ashish understood the matter that the undersigned is nowhere involved in the said case and Rajat Mishra is unnecessarily creating trouble at the office premises, showing his repulsive attitude and keeping your organization’s reputation at stake.

Upon receiving communication from Mr. Ashish, Rajat Mishra again approached the undersigned and asked for Bank Statement and finally understood that there has been no default in repayment of loan installments. Here again your representative caused inconvenience to Mr. Ashish – Zonal Head


Being in the Banking/ finance sector we also understand the importance of recovery and keeping in view the pressure of yearend at your side, we did not approach Police Station for a complaint of your employee Rajat Mishra towards his misbehavior committed with the undersigned in her office premises.

Today on the 27th March 2009, the borrower Mr. Sharjeel Mohd approached your office situated at Sapna Sangeeta Road, Indore for collecting NOC. Here also your employee Rajat Mishra started dominating the borrower as to why he addressed a complaint letter against him and that he shall be filing a Police complaint for an ennoble cause against the borrower.


It is hereby requested to kindly look into the matter and let us have corrective measures you propose to take on your employee for the above embarrassing incident and also let us know why should we not take a legal action against your company on the grounds mentioned below.

· Why did your employee Rajat Mishra approached at AXIS Bank to meet Ms. Sobia Rehman who is neither the borrower nor the co borrower nor the Bank account holder?

· Without knowing the facts and the circumstances & in his over confidence why did he shouted, insulted and misbehaved with Ms Sobia Rehman at peak hours during working of Bank which resulted in awful situation in front of her?

· Why did he tried to meet the Branch head and gave a call to person sitting at the zonal office when the latter is neither borrower nor co-borrower?

· Why did he shouted and misbehaved with the borrower in a provocative language when NOC was asked for?

· Why should not we approach Consumer Forum and lodge a case against your company for mental trauma and insult in a public place without any default in repayment of loan installments?

· Why should we not lodge a FIR against your employee under appropriate criminal proceedings?

· Why should customer & his family members suffer on account of a lack of communication within your own organization?

· Despite of all the installments paid regularly, why NOC has not yet been furnished to the customer? Why the delay is arising?

Secondly as you know that the entire payment has been cleared through ECS and that the request for NOC has also been put up with your local office, we would like to know as to why your office has excess claimed one instalment through ECS system yesterday.

We would be very much obliged if you can let us know the reason behind all this happenings and what action do you recommed us to take for all this mental tension we are undergoing.



It is once again recommended to go through the case and take corrective measures in view of the reputation of your company


Awaiting your response at the earliest.


Thanking you


Yours truly,


Sobia Rehman
Sharjeel Mohd
Ziaur Rehman


CC: Ombudsman RBI
Bajaj Auto Finance Central Office, Pune
Bajaj Auto Finance Regional Office, Bhopal