[Resolved] Loreal Beauty Salon (Pacific Mall, Ghaziabad) — Shocking Treatment
My wife and sister had booked an makeup appointment (2 months in advance) for our wedding reception, for which an advance was paid and the requirements communicated to the lady at the desk. However, upon reached the parlour on the actual day they were rudely refused the service. The lady (supposedly the owner) insisted that they must get a reception makeup done instead of a party makeup that they both wanted. (My wife got her wedding makeup done at the same parlour)
My wife and sister donot like heavy makeup and wanted a light makeup, the lady who attended to them 2 months back had suggested to get a party makeup done as that suited their needs.
This rude lady returned the booking amount but wasted 1 hour of theirs and left them stranded on such a crucial day. It was our luck that the two of them were accomodated by a nearby parlour and the makeup was done according to their requirement.
We ofcourse reached at our own reception one and a half hour late. I wish to sue L'oreal for mental harrassment / trauma faced by us due to their unprofessional services.
Complaint marked as Resolved Aug 14, 2020
[Sep 29, 2014] L'Oreal customer support has been notified about the posted complaint.
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