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[Resolved]  Loreal Beauty Salon (Pacific Mall, Ghaziabad) — Shocking Treatment

My wife and sister had booked an makeup appointment (2 months in advance) for our wedding reception, for which an advance was paid and the requirements communicated to the lady at the desk. However, upon reached the parlour on the actual day they were rudely refused the service. The lady (supposedly the owner) insisted that they must get a reception makeup done instead of a party makeup that they both wanted. (My wife got her wedding makeup done at the same parlour)
My wife and sister donot like heavy makeup and wanted a light makeup, the lady who attended to them 2 months back had suggested to get a party makeup done as that suited their needs.
This rude lady returned the booking amount but wasted 1 hour of theirs and left them stranded on such a crucial day. It was our luck that the two of them were accomodated by a nearby parlour and the makeup was done according to their requirement.
We ofcourse reached at our own reception one and a half hour late. I wish to sue L'oreal for mental harrassment / trauma faced by us due to their unprofessional services.
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Complaint marked as Resolved Aug 14, 2020

Complaint Status


[Sep 29, 2014] L'Oreal customer support has been notified about the posted complaint.
Complaint comments  6 CommentsShareTweet

Comments

I agree with you, looking goos esp.for reception is very important for the women and it will be such a mental stress for the lady, u should lodge a complaint with their headquarters in India and notify everybody u know that they will face the same situation on their big day too!
yes, they feel they are brand, customer has to come, dont have any other option so they do what ever they feel.I myself also faced so many time, their service and not doing service in the way customer wants, but they impose their own foolish ideas
I have a strong feeling that they donot use even right product also. Because for my hair color they promised me it will last for six months but it vanished within two weeks only. I doubt whether they have really used loreal products and charges were too high which i have paid
ritu
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The attitude of the staff and reception is terrible. They act as if they are doing a favor to us. The costs are also not standardized and there was no menu card to choose from. Will not go there again.
They are ofcourse very rude. We got smoothening done from them and the results were not as expected. They now refuse to help, may be they are use to of all this.
Try asking the shop for a rate card and see the fun. We asked for one and they did not show it to us!

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    L'Oreal
    Customer Care Service
    Customer satisfaction rating
    51%
    Complaints
    28
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    Resolved
    14
    L'Oreal Address
    A - Wing, 8th Floor, Marathon Futurex, N.M Joshi Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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