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L'Oreal Complaints & Reviews

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Updated: Aug 11, 2025
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C
Cyoung
Oct 30, 2019
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Address: 19 Drumthwacket Drive, Portlethn, ABerdeen, AB12 4TU, AB12 4TU

I have been a user of your brow art products for 13 years. However on noticing the new longer lasting detailed above product for sale, i purchased the product in the same shade for a holiday i was going on. The product promises a natural result with long lasting effect.

I can assure you it was long lasting - within 24 hours i had taken an extreme allergic reaction to the product. My eyes became puffy, red, inflamed and extremely swollen. I could not open my eyes and was in extreme pain for the following 48 hours using anti histamines and creams to reduce the pain and swelling. Even after the swelling and pain subsided, my eyes became crusty and the skin peeled away above my eyes. I have photos which will indicate the extent of the reaction and can send these after receipt of my complaint.

I am extremely annoyed. There is absolutely no warning on the product and no mention of a patch test prior to use. I had no reason to believe that this product contained anything different to the product i have always used.

I have the product which i can also return for testing but in the event that i do not receive compensation and a full refund for the product, i will be seeking legal action.

My eyebrows have taken over 14 days to heal and during this time, i have been very distressed at how i have looked. This ruined my holiday. I would like an immediate response.
I bought a bottle of Loreal Elvive 8 second wonder water and used it exactly as directed. I used the whole bottle over the last 2 weeks. It did absolutely nothing to help my hair be either silkier, shinier or easier to manage. VERY disappointed in this product and it was expensive. It makes me hesitant to try your new products!!!
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    patmid
    Oct 16, 2019
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    I purchased the above from boots pharmacy with the revita lift day cream. The day cream is good but the night cream is strange, i wake up in the morning with the cream in bits all over my face. It hasn't disappeared into my skin but coagulated on the top of my skin, obviously there is no benefit and it feels really strange, odd and distasteful. I would ideally like my money back.
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      I
      Imawinner
      from Nellore, Andhra Pradesh
      Jun 27, 2019
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      Address: S-473. Greater Kailash-1, New Delhi, Delhi, 110048

      Dear Sir/Madam
      Spurious manufacturers and counterfeit sellers are making hay using loopholes in the Information Technology Act and online retailers are shrugging off responsibility by claiming to be intermediaries.

      I bought X-TENSO care shampoo pack of
      2psc combo 250ml Shampoo +
      Conditioner on 17 th may 2019. Order id [protected].

      To my utter shock on using the shampoo my hair got totally entangled and there was a wierd smell and no froth.
      I have been using this product but never experienced this kind of an issue.

      When I attempted to complain about the counterfeit product to the customer care numbers I was categorically told that as the goods delivered to me had surpassed their one week return policy the Snapdeal company cannot refund or return the Shampoo.
      The Snapdeal customer care had no option of recording my complaint of fake product.
      This is an Unfair Trade Practices In which the Vendor attempted to seek refuge in the companies disclaimer.

      You are requested to get the product lab tested and I am positive it will be totally Spurious.
      One does not expect this poor quality bogus products from Snapdeal.

      Regards
      Sharmila Goyal
      S-473, Greater Kailash-1
      New Delhi:110048
      pH: [protected]
      [protected]
      [protected]
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        P
        preet sidana
        from New Delhi, Delhi
        May 5, 2019
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        Address: Rajouri Garden, New Delhi, Delhi, 110027

        I have a question regarding the mixing ratio in loreal casting for touch up. This info i didnt find it in packet. I also have a concern that this colour seems to be lastinf dor only 1 week. I noticed loreal casting available outside india quality is quite good than what is available in india. Please do a quality check for the hair colour and why there is a difference in qulaity.
        I purchased liner +Kajal combo stick whereas I purchased it on 27 aug and it worked well cover was also not removed and in almost a period of 40 days the liner is not properly working as if the ink has been dried

        loreal casting mixing ratio - Comment #3589451 - Image #0
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          B
          Becky Wadsley Nicholson
          Mar 19, 2019
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          Address: B80 7es

          Hi.
          I bought this product and i’m extremely disappointed with it. It smudges on my top eye lid and terrible black eyes and smudges underneath too.in all my years o[censored]sing mascara i have never had this much smudges?! It seems ridiculous in this day and age where there are so many different technologies and types of mascara that you can’t wven produce a mascara that doesn’t smudge?
          I obviously can’t return the product as it’s opened and a hygiene thing.

          However i would like my money back and some sort of compensation as in my opinion it’s the product not delivering what it states?! And therefore faulty and any other product bought and faulty is able to be returned for a full refund.
          Many thanks,
          Rebecca nicholson.

          E-mail. [protected]@hotmail.co. Uk
          I reached many msg like loreal give free product you need to send this link for many member I'll send link to 100 times for many group but it's very cheated why the fake msg was created by ur brand name I need d product

          l'oreal paris false lash x fibre mascara in black. - Comment #3517009 - Image #0
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            S
            Sonica Ahlawat
            from Kaithal, Haryana
            Feb 21, 2019
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            I m using loreal smoothening cream ex 1 n r1 from long tym in my salon. That was good. But this time i tried loreal xtenso oil trio cream n this is worst product. I received so many complaints from clients. Extreme hair fall, hair brokeage, damage n extreme hairs entanglement. N it's true they all had many problems. Loreal's result make me very disappointing. N down my reputation in my clients. Plz revert me back as soon as possible.
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              D
              Divya tarpara
              from Dharwad, Karnataka
              Dec 3, 2018
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              Address: 394107
              Website: Loreal proffesional

              As i called up to consumer care and miss kavita talk to me and she told me that i will get call back from proffesionals in 24hrs but still thier hours are not completed.
              I called up to know that the product of loreal i purchase is original or duplicate. I purchase loreal proffestional shampoo and mast of rs 1415 /- but on shampoo bottle i found double sticker of companu name and shampoo name. So i feel doubted. Because in past i face problem of duplicat purchasing. So please let me know when your executives 24 hours will be completing???. And give my solution so that i can get to the point that i shall use this product or not.
              +1 photos
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                L
                Leanne1990
                Nov 10, 2018
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                Address: ws9 9jd

                I purchased your hair dye on friday 10th november at a savers store in bloxwich. I put it on in the evening and it has sent my hair morning like a light brown. I am absolutely fuming as it has took me soo much money, time and effort for the past 1 year to get it blonde to now have it completely ruined by your hair dye. I tried putting another blonde on my hair and it has now gone ginger at the routes and a weired grey looking colour for the rest of my hair. I have had to put a semi permenant colour on just so i dont feel embarrassed to walk out my door and go to work. It is now going to cost me soo much more money to get it back to blonde.

                I never complain but on this occassion i want to bring this your attention as i am an assistant manager in a pub and a licncee and image is a big thing at work as you can imagine and your hair dye has absolutly ruined it for me.

                The picture attached is under a light so looks lighter than it was but it was very dark

                I hope you contact me back as a matter o[censored]rgency,

                Leanne.
                [protected]@hotmail.co. Uk
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                  I
                  Iory
                  Oct 13, 2018
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                  Address: 6021

                  About 3 months ago i bought for first time this new product and i was very happy - it suited perfectly my skin (I will be 65 in november)! After i finished the jar i purchase second one (This time with radiance re-activating serum). What a disaster!!! The colour wasn't rosy at all, but orange, my face looked like a carrot and the texture was more like foundation, not like a cream! I an not l'oreal customer any more and i would like to have full refund!!! Very unhappy!!! The number at the back is 28r501
                  Hello Sir/Madam,
                  I purchased L’Oréal Excellence cream Dark Brown but when I mixed the contents it is very hot. The tin became very hot with bubbles see the below pics.
                  There is a problem in the mix,
                  Please help me in this
                  B No : B8224584F
                  21/06/21 exp
                  Thank You,
                  Pavan’s

                  age perfect golden age rosy re - densifying day cream - Comment #3418810 - Image #0
                  age perfect golden age rosy re - densifying day cream - Comment #3418810 - Image #1
                  age perfect golden age rosy re - densifying day cream - Comment #3418810 - Image #2
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                    E
                    Eva Reid
                    Aug 10, 2018
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                    Address: G73 2DR

                    Product is awful can’t get anything out of it. I am very dissatisfied. I always buy L’Oréal products due to good quality but not happy with this product a complete waste of money. My friend also bought one as she is also a fan of L’Oréal products her pen is also empty this has made us very disappointed with the product a feel that we have wasted our money. Please look into this complaint and advise as I am sure we are not the only dissatisfied customers with this product.
                    +1 photos
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                      K
                      Kashmira Rajesh Shinde
                      from Nagpur, Maharashtra
                      Jul 26, 2018
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                      Address: Ratnagiri, Maharashtra, 415605
                      Website: Loreal professional

                      The shampoo was not of good texture and didn't serve the purpose too. The quality was too degraded and didn't worked into lather. I guess may be the defective piece would have been sold out. Kindly consider my disappointment towards the product. I have been also using these hair care products consistently fir several years. I request you to channelise my complaint and justify it. Thank you
                      Jul 27, 2018
                      Updated by Kashmira Rajesh Shinde
                      The hair protection shampoo of loreal professional was not up to the mark. Neither it worked to lather nor had usual texture. The shampoo was defective. The product worth was 575 rs. I kindly request you to pls look into the matter immediately and also get back to me. My mobile number is [protected]. I am the regular customer of loreal professional shampoo conditioner as well as hair colour and other hair products. Thank you
                      Your honest customer
                      Kashmira shinde.
                      My name mohd ajam .salon name . Prince unisex salon Bhandup West.pin 400078
                      Product nahi de rahe hai aap ke seler log unko payment cash me chahaye hai Bolte hai chek nahi chalta check L'oreal company nahi leti hai Aisa Bolte hai aap ke seller log
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                        D
                        DrShahnila Mehboob
                        from Pachperwa, Uttar Pradesh
                        Jul 25, 2018
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                        Address: Lucknow, Uttar Pradesh, 226022
                        Website: Loreal

                        I used loreal extenso shampoo from delight store lucknow n m facing severe allergic reaction scalp is burning eyes r swollen heat from ears n breathing n choking i m unable to find no for loreal complaint coz i doubt if the shampoo was fake i want to talk to loreal company and have that bottle check ed. Such a big brand can't play with our life the issue is not small i don't know if i will b saved else loreal will have to face big issue if i deteriorate contact me asap
                        It's terrible
                        It's burning I. Eyes
                        Purchased from Amazon
                        Pl do needful
                        I feel is it duplicate selling
                        I've already used shampoo
                        Even it's not forming foam
                        It's worst product
                        I need my money back
                        Trust in L'oreal has vanished
                        Pl I want immediately actions
                        Store has been opened at 10 but there is only one person here and is engaged, and I’m waiting since 30 mins he is telling the staff would come at 11, Im really surprised a brand like L’Oréal Paris would make me sad .
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                          S
                          Sarah Wight
                          Jul 24, 2018
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                          Website: L'Oreal Paris

                          I have been dying my hair for the past 20 years and recently used Preference 8, 23 as I wanted more golden highlights. My hair has turned purple - I rang the helpline who said this happened a lot as it was a strong dye and told me to use a clarifying shampoo. She was not particularly apologetic and said she would send me a voucher as I would then need to re-dye my hair. It has been about 3 months since I last dyed my hair.

                          I am pretty angry, traumatised and feel that L'Oreal should put a warning on the box as this appears to be a fairly common occurence.
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                            Sheila A
                            from Sambalpur, Odisha
                            Jul 23, 2018
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                            Address: Khordha, Odisha, 751003

                            When i opened the package i found half of the hair color developer is already spilled in the package. This caused waste of product & due to less quantity of developer i couldn't use the hair color properly on my hair. I always use only loreal hair products & this time i am very disappointed with the bad quality packaging of the loreal excellence fashion hair highlights n.5 honey blonde.
                            +4 photos
                            I ordered L'Oreal smooth intense shampoo 365 ml of Mrp 245 at offer price 210/- and shipping charge 60/- (ORDER ID;OD[protected],
                            But your vendor NIKSS COLLECTION MUMBAI splayed L'Oreal smooth intense shampoo 175 ml of Mrp 150 at r price 210/- and shipping charge 60/- Invoice No FABSNS[protected], ITs clear case of cheating
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                              deesha sharma
                              from Hoshiarpur, Punjab
                              Jul 11, 2018
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                              Address: Bathinda, Punjab, 151001

                              Rebounding, smartbond, polishing done with L'Oreal products at L'Oreal week hair matrix salon bathinda, results pathetic, poor customer service. Get hair treated twice resulted in rough, wavy hairs... Charged 8200/-results pathetic, please look into the matter.requesting help from your side, matrix and schozkauf customer but quite disappointed with L'Oreal
                              +1 photos
                              I'm using the face cream garnier light complete yoghurt night cream. I have acne. please tell solution
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                                Rupam Singhal
                                from Delhi, Delhi
                                Jul 2, 2018
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                                Address: New Delhi, Delhi, 110034

                                Hie. I use many loreal products and I love them all. So I ordered 2 lip matte paints from Mnykaa online. Product is original. I have complaint about product. It's not at all.good and worth buying. Texture is worst than lip balm. There is no.stay in lipstick. Nothing matte. Nothing paint. It's like a lip balm. Why would I buy lip balm in name of matte paint lipstick.
                                +1 photos
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                                  J
                                  from Noida, Uttar Pradesh
                                  Jun 24, 2018
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                                  I have bought l'oreal paris superliner black lacquer on 14-apr-2018 from lajpat nagar and was been told that it will last for 2 years but it got all dried within 1 month.
                                  I am really frustrated and loreal has really degraded the brand name.
                                  Loreal should maintain its name to sustain in market as at such a high price people really want quality rather than frustration a and lodging complaints

                                  Name: jyotsna singh
                                  Phone number : [protected]
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                                    id beauty
                                    Jun 20, 2018
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                                    Address: NW1 3QP

                                    Hi there,

                                    To whom it may concern

                                    I have orderd a majirel colours. I made a large order so i can get a 50% discount, as it was for years.

                                    My account manager said in order to get a 50% discount you have to order a new shampoo product which it will cost 170, then he put the price down in 134.
                                    I asked him how much it will be all together, he said without the new shampoo it's 573.69, with the shampoo its 566.81.

                                    When i received the order there were 6 colors and the shampoo missing.
                                    On the invoice it is 669.78 on my bank statement it is 689.33.

                                    I contacted them several times but no one got back to me.

                                    Please advice

                                    Kind regards

                                    Gezim nikolli
                                    Director of id beauty salon
                                    Jun 20, 2018
                                    Updated by id beauty
                                    L'oreal — majirel products.

                                    1 Review
                                    id beauty on Jun 20, 2018 Mark as Resolved

                                    Hi there,

                                    TO WHOM IT MAY CONCERN

                                    I have orderd a majirel colours. I made a large order so I can get a 50% discount, as it was for years.

                                    My account manager said in order to get a 50% discount you have to order a new shampoo product which it will cost 170, then he put the price down in 134.
                                    I asked him how much it will be all together, he said without the new shampoo it's 573.69, with the shampoo its 566.81.

                                    When I received the order there were 6 colors and the shampoo missing.
                                    On the invoice it is 669.78 on my bank statement it is 689.33.

                                    I contacted them several times but no one got back to me.

                                    Please advice

                                    kind regards

                                    Gezim Nikolli
                                    Director of ID BEAUTY SALON
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                                      S
                                      from Noida, Uttar Pradesh
                                      May 26, 2018
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                                      Hi, recently i have purchased x tenso care anti breakage anti dryness shampoo. I would like you to know this was the worst purchase i have ever made. It increased my hairfall upto a great extent. I invested in this product on the basis of brand name but this was very disappointing to see the results after 3 or 4 wash. I want compensation for this as well as refund asap.
                                      L'Oreal customer support has been notified about the posted complaint.
                                      Dear Consumer, As you are an important and valued consumer of L’Oréal, we would like to speak to you personally, so that we may assist you better. Kindly email your contact number to us at advisor.[protected]@loreal.com so that we can contact you. Warm Regards, Consumer Advisory Department - L’Oréal India
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                                        jyotisharma6792
                                        from Delhi, Delhi
                                        May 16, 2018
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                                        Address: New Delhi, Delhi, 110086

                                        I purchased eyeliner and the cost of eyeliner is 845, after investing this much amount everyone wants a good quality product but its not at all water proof. in fact it spread on the face even a single drop of water comes on face. it doesnt stay in sweating. product name is infallible paints, purchased from lifestyle rohini on 16 may. i had a trial with tester also. but it doesnt work smoothly on skin.
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