Comments
It is really tragic that you’re after sale service is extremely poor. The executives sitting at customer care centre are totally unconcerned and unmindful to the plight of the customers. There job is only to pass on the information / complaint to the company and are not in a position to explain as to why the complaint is not being attended to. There only stereotype reply is “sir I am again forwarding your complaint”. It is really not expected from a company of your stature that claims to be no. 1 in inverter making in the country.
I lodged a complaint about my inverter on 30.04.2008 vide complaint no. 101606 and followed it up everyday without fail. Today again i.e. 04.05.2008, I reminded your customer care centre about my pending complaint and got the assurance that it will be attended today. However, till this time i.e. 9.15 p.m. no one turned up to attend to the complaint. I am, therefore, constrained to believe that this company is only interested in selling the products and not competent at all to provide after sale service to its customers. In such a scenario, I have no option but to ventilate my grievances through the newspapers and approach consumer court for being cheated by a company claimed to be no. 1 in the line of business.
Nevertheless, I once again request you to kindly attend to the complaint immediately.
Mahesh Saraf
I lodged a complaint about my inverter on 30.04.2008 vide complaint no. 101606 and followed it up everyday without fail. Today again i.e. 04.05.2008, I reminded your customer care centre about my pending complaint and got the assurance that it will be attended today. However, till this time i.e. 9.15 p.m. no one turned up to attend to the complaint. I am, therefore, constrained to believe that this company is only interested in selling the products and not competent at all to provide after sale service to its customers. In such a scenario, I have no option but to ventilate my grievances through the newspapers and approach consumer court for being cheated by a company claimed to be no. 1 in the line of business.
Nevertheless, I once again request you to kindly attend to the complaint immediately.
Mahesh Saraf
LUMINOUS INVERTER — COMPLAINT NOT ATTENDED
SUB: COMPLIANT DATED 8.2.09 AND 20.2.09 - NOT ATTENDED SO FAR (23.2.2009)SUCAM INVERTER — COMPLAINT NOT ATTENDED
MY SUCAM INVERTER WAS NOT GETTING CHARDED.I COMPLAINED THE SAME TO THE SUCAM CUSTOMER CARE.COMPLANED NUBER IS :[protected]
IT IS UNDER WARANTY PERIOD STILL NO BODY HAS COME TO RESOLVCE THE PROBLEM.
LUMINOUS INVERTER — Compalint not attended
Dear Sir,I had purchased ur invertor no. A20M 277-0903 of CV-750 from TCS Trading company HUDA Panipat.
Within a few days its main ON/OFF switch was detached from its main body & hence no. of times it was requested to ur delear to get it replaced but he always replied that matter is being taking up with the company.
Now he shown his inability to replace it since the same is not availble in the company.
U will agree that chosing any product for purchase, after sale service of any company is taken into account by the customers & therefore only considering ur company's reputation I had purchased ur product but now I am feel that perhaps I have committed any mistake.
Having no other alternative , I approach ur good office to look into it & provide me the service so that my above complaint is attended without any further delay.
Thanking u in anticipation & hoping a quick action in the matter.
S.P.Sharma
577, Model Town
Panipat
(M)[protected]