[Resolved]  Maruti Suzuki — poor service centre

Address:

Kutch, Gujarat

dear maruthi,

I am very much troubled to inform u abt the experience i went through in KD motors bhuj , the authorised service station of maruthi suzuki in bhuj.
I own a Swift Vxi Dec 2006 model ,engine no G13BBN316581 and chassis no MA3EYE41S00183429 bought in chennai.
I used the car in tirunelveli ,tamilnadu till dec 2010 and a outstanding servicing support was given by ARAS & PVPV motors tirunelveli. after that i shifted the car to my place of work in Naliya , Gujarat. The nearest maruthi service station is KD motors in BHUJ which is 100 kms from naliya.
As soon as i started using my car in naliya , i observed a peculiar fault. When running the vehicle cuts off for one second and strarts off automatically. when this happens for a second, the power to EPS cuts off, the speed drops to zero. however the engine rpm is always maintained and it doesnot drop.
subsequently my five year old Amaron batteries drained out completely and could n't get charged. I started getting lower mileages. sometimes the vehicle gets heated up and does not start. all the while i had made two visits to KD motors bhuj. the first time they didn't seem to have any idea abt the fault. the next time i left the car completely with them for one week. my contact person in the service centre got my batteries changed for EXIDE batteries costing INR 4500, cleaned the couplers and sensors. he then confirmed to me on phone that he had checked the vehicle for 40 km and the fault did not occur again. then i had the vehicle collected by some guys of mine in bhuj. they had just driven out 200 m outside the service centre and fault occured again. my contact person is on leave presently and cant help anymore on this,.

Now please tell wat am i supposed to do with the junk of a car which i cant rely on? If the mechanic in the local service centre does not have enough brains to rectify the fault, why cant he drop his huge ego and take the help of maruthi support centres in delhi or mumbai. is it my fault to hav bought a maruthi and to have depended on undertrained guys like the ones in bhuj. please suggest me some really useful way to have my car rectified. can u please atleast send a more trained guy from maruthi del or mumbai. pls do get back to me

My contact no is [protected]
Please solve my problem immediately because the replacement contact person in the service centre tells me tat none of the faults in my car hav been reported and no rectification has been done . I[censored] r not going to tel me the proper solution am going to cal everybody in maruthi right up to del head office. I am already at my wits end thinking abt hw good is ur service centre in bhuj. Pls cal me soon
K.D. MOTORS-UMA NAGAR,MIRZAPUR HIGHWAY
5,6 14, UMA NAGAR,MIRZAPUR HIGHWAY,
Ph #: ,[protected]
Fax :
Email :[protected]@gmail.com
Pin Code: 370001
contact person Mr Hemanth :[protected]

this is the address and contact no of the service station which has
caused so much of of inconvenience for me.
the above info is available in ur site also...
Mine is a maruthi swift vxi BS 3 model Nov 2006.
now without wasting further time please give me a feasible solution.

I would here just like to bring to the notice of the higher executives of Maruti Udyog Ltd that when ever a customer buys a Maruti product it is only for the fantastic after-sales service and customer care the company promises to deliver to them. It is extremely disheartening and disappointing to know that even when my car has been till date taken to only your authorised service centres, the technical staff at K.D. Motors is willing neither to undertake any kind of investigation or analysis for solving our long pending problem nor projecting our problem to the higher echelons of the company and rather are giving us totally baseless excuses pertaining to our driving skills. I these are many but sadly there are none from your Maruti Team at Bhuj who are willing answer them substantially. It is actually sad to discover that all the promises made to the customers about a trouble free and beautiful experience of owning a Maruti product are actually based on such poor and amateurish technical support offered from the company’s very own so-called ‘authorised dealers and service centres’ in the country.

The least we would now expect from a reputed company like Maruti Udyog Ltd is to give us some viable solutions/answers with regard to our above mentioned mysterious problem of constantly dropping mileage of our car. Otherwise, let the company please own up that it is helpless and cannot offer us any solutions or remedial measures to solve this problem of our car so that I can at least reduce the monetary losses being incurred by me presently by owning a Maruti product and switch to a car from some other company which probably would offer me much better technical solutions to a problem occurring in their own product.

In the end, I would just like to say that it would really be a very big disappointment if the company of your repute and stature is unable to help us resolve our year long problem because just like the millions of other Indians I too would always love to believe that “INDIA COMES HOME IN A MARUTI SUZUKI " and not regret my decision of becoming a part of the Maruti customer family. Please help us revive our diminishing hope in your company by addressing to our mystifying problem on priority. We need your help and prompt intervention in this regard desperately.

A dissatisfied yet optimistic customer of yours,

M M Ibrahim