[Resolved]  Maruti Suzuki India Limited — False commitment of Rukmani Motors.

Respected Sir/Madam,

This is to inform you that I the under signed am the introducer of maruti car to our group of company against Hyundai and now we are using 1132 cars of Maruti only.

As a result after 8 years I got harassed like any thing from your dealership at the same time not got proper response from your Territory Sales Manager-Mr.Amit Inani, based in Indore.

As per below mentioned mail I was harassed in your dealership. After written the mail on 18th of Dec. 09, I got the car cover and seat cover ( commitment of dealer's representative Mr.Nitesh) on 28th of Dec. i.e after one month (from the date of delever the car).

After that we send the details to our HO. But again there was a shock for me. As per our HO there are Rs.30,000/- consumer scheme is going on for Wagon R LXI model in Dec.09, but I got Rs.20,000/- only.

On 28/11/2009 at the time when we went to your above mentioned dealership for purchasing the car I had asked "any thing coming in the next month or not, for matter of two days I should not loose any thing". But the gentle man Mr.Nitesh Rep. of dealer clearly told to us that it is going to reduce in December. So purposely he had mis-guided us only to achieve his target.

On 30/12/2009 when I came to know your current discount structure, talked to Mr.Nitesh but he replied boldly that " Your invoice had raised in Nov. 28th so you are not elligible for the same discount of Dec.

On 31/12/2009 I talked to Rukmani Motors and came to know that it was false, the Invoice has not been raised till the time,because the loan amount ( due to not fulfill the commitment of Mr.Nitesh I had not signed and cleared the loan amount) has not released.

On 31/12/2009 at 11.37am talked to Mr.Priyans at "Anytime Maruti" and confirmed that if the invoice will raise in December I will be eligible for the consumer discount of Rs.30,000/- (call has been recorded at my end).

On 31/12/2009 at 11.43 am talked to Mr.Amit Inani - Territory Sales Manager,Indore ( call was recorded at my end) and told him in details, but sorry to say Mr.Inani was not in the mood to take care of the customer. He was in the mood to take care of his dealer. He told to the undersigned that within one hour he will call back. I asked for his mobile no.but he had refused to give it to me,and told "I have my personal no., I dont have official mobile so I can't give it to you" I was really shocked seeing the behaviour of a manager of Maruti, who claim "NO.1 in Customer satisfaction" ( it was known to me at that time only, he will not call me back ). Then I told him very clearly if I am not eligible for the discount I will just submit the car and I am ready to give one month depreciation also.

I am surprised at 2.20pm one lady called me from your Indore office and told that Mr.Inani will call you later as he is busy in some other work. I replied to that lady, "Mr. Inani is trying to pass 31st December 2009 and if tomorrow he will tell me that discount has been changed or withdrawn I will not listen it, please convey the message to Mr.Inani". (call has been recorded at my end and it was told to that lady also).

So,this is my request to you please let me know what should I do ? will I submit the car? will I get the Discount or should I go to "Consumer Forum" against your Company.

Please let me know your valueable suggestion within 48 hours otherwise I will go to "Consumer Forum"



----- Original Message -----
From: monotosh
To: Rukmani (CCM)
Cc: [protected]@maruti.co.in ; rukmani.[protected]@airtelmail.in
Sent: Friday, December 18, 2009 7:05 PM
Subject: False commitment of Rukmani Motors.


Dear Miss Pandit,

At the beginning I would like to tell you be smart but dont try to be over smart or dont try to do any "CHALAKI."

Do you know the meaning of Reminder ? Neither you nor any body from your organisation till yesterday talked to me regarding pending finance amount. So how can you say reminder. To cover your fault or false commitment you just written that you have given me reminder on phone and that time I was out of station.

I am the "Zonal Business Manager" of a limited company so we have monthly tour plan and for your kind information from 28/11/2009 till date I have not gone on tour.

Hope some body miss guided you and you have written the mail. First know the fact. The fact is.....

I had purchased a Wagon R Lxi car on 28/11/2009 from your dealership. Your rep. committed few free accessories with the car. In which Car cover and Seat Cover also included. While the car was delevered your rep. told that these two items was not in stock, next day they will send both the items. But sorry to say after several reminder and request your co. was not able to supply the same. In between one day your rep. came to office with Finance person. In front of that gentleman again I had remind your rep. for his commitment, immediately he talked to some of his superior and handed over the phone to me I told that superior clearly "if you can give me my obtainable to day only then only I accept otherwise you have to give me Side molding also as a penalty". Initially he was telling that it were not in their stock, hearing about penalty suddenly he talk to that rep. and both the person (finanse person and your rep.) went away.Then your person came to me with only car cover. I had refused to accept. Asked both the items. but the poor man was not able to give me both for your company's poor stock.

Yesterday on 17/12/2009 at 6.55pm I got the call of your rep. that my loan has approved. I replied to him , "Just now I am going to write a mail to Maruti about the harrasment and false commitment of your dealership.

Hope after that immediately to save your self you had written the mail to me. In the hurry you had mentioned for any information please feel free to me, What to you ? write? talk? meet? ?????

Now I have taken it as my prestige issue, so either I submit the car to you and will do the settlement, will go for other company (not the Maruti) or you have to give me your committed items with side moulding.

NB. For your information I am the person who had introduced Maruti against Hundai in our group before six and half year. Today we are using 1132 cars in our group.



Regards

Monotosh Roy
Zonal Business Manager
Central Zone.
[protected].




----- Original Message -----
From: Rukmani (CCM)
To: [protected]@ceatltd.com
Cc: rukmani.[protected]@airtelmail.in
Sent: Thursday, December 17, 2009 7:05 PM
Subject: reminder


Dear Mr. Monotosh,

This is our kind reminder to you that your finance amount is not clear from bank, as you had not sign your paper documents on state bank of India,
as we already given you reminder on phone but you were out of station at that time.so kindly go to bank and sing the paers so we can proceed your papers to Registration office.


for any information please feel free to me, or else our Finance manager Mr. Shelendra lalawani
Thanks & Regards
Deepti Pandit
Customer Care Manager
Rukmani Motors