[Resolved]  Maruti Suzuki India Ltd. — Poor quality of service by Maruti Sales & Service (Delhi)

Address:

Delhi

August 25, 2010

Messrs
Maruti Suzuki India Limited
Palam Gurgaon Road
Gurgaon – 122 015

Attn: Mr. Pankaj Narula – Executive Officer (Service)

Dear Sir,

Subject: Poor quality of periodical services/support & resulting damage to the vehicle

REF: - Invoice No. : Date: 20/08/2010 (Delivery of vehicle)
Job Card No. : JC10049211 Date: 19/08/2010, 11:36 AM
Reg.No. : DL7CE0807 Mileage : 63085
Modal :MARUTI Alto LX
Customer id : I[protected]
Chassis No. :326901 Service Type : Paid Service.

Dear Mr. Narula,
Greetings to you,
My car was running fine before I went to Maruti Sales & service (Delhi), Naraina Indl area, Phase-1 for a routine service. We are regular subscribers of maintenance /repair services of above mentioned outlet/station for three of our Maruti cars (2 Wagon R and 1 Alto).

My recent visit was a nightmare & can be a lesson for more than million of loyal Maruti customers. This time I paid Rs.4325 for normal check-up, along with change of engine oil, break oil & gear oil. Mr Sapan Kr. Sarkar was the service advisor assigned for the job. At the time of Delivery(20/08/10) he told me that vehicle is working fine but he found some trace of engine oil in coolant box. I told him to check if some problem is their or can arise in near future. He assured me that they had a thorough check of machinery and car will run fine. Although, I can come down for a check after 1000 km or one month, if needed.
Now just 4 days after getting my car back with their assurance(yesterday,25/08/10), I have to stop midway due to heavy smoke & foul smell coming out of engine of car. I called Mr. Sarkar & his office several times for assistance at the time of this mishap. but of no use. Somehow, I managed to get a tow support from a friend’s car to reach the same service station again. Now they want me to pay between Rs.12,000/ to 27,000/ or even more, depending upon damage occurred. Moreover they don't have their mechanics available even today(26/08/10) to check the car. Now my vehicle is lying unattended at the mercy of Maruti service station staff (Maruti Sales & service (Delhi), Naraina Indt area, Phase-1) from last two days (with Job card number JC[protected]. There was also some disparity in mileage mentioned on two job cards as compare to actual distance traveled in these four days.

My question is why should I (a customer pay for any kind of damage/loss occurred due to negligence of Maruti service staff. Although I am also forced to bear cost of managing without my vehicle for number of days. I already mailed my comments through feedback form available at Maruti service station.Pls. check and acknowledge.
This e-mail is sent to you to make sure your valued customers are served better. We have a lot of Faith in Maruti and I believe my grievance is addressed at the earliest.

You can get in touch with me @ [protected]

mail ID: [protected]@gmail.com

Thanks & regards

Sanjeev Bhakhri