[Resolved]  Maruti Suzuki / Sx4 ZXi Car — Failure of front alloy wheel & blow of air bag without frontal collision due to malfunctioning of sensor

[protected]@maruti.co.in

M/s Maruti Suzuki Ltd.,
Kind Attn : Mr Ravi Verma

Dear Sir,

Sub : Complain of Malfunctioning of sensors provided for the supplement
resistance system (Air Bags ) & failure of frontal alloy wheel RHS

Details as of Maruti SX4ZXI – No- UP 78-BW-1376

Owner Name’s : Dinesh Kumar Srivastava Address : 237, Baba Nagar Naubasta, Kanpur

Model Chassis No, Engine No. Key No. Date of Delivery Date of Registration As on run Km
SX4ZXI 149261 2009141 5145 19.07.09 28.8.09 4355


I would like to inform you that I am coming back from sitapur to factory (kumbhi) via kasta at about on 4.00 AM on date 26.09.09 in night, suddenly front wheel slipped to the ditch at road and both air bags blow off and I surprised what is happened, on inspection we found that engine is running & all light is working there is no any dent marked on the body and only front right wheel’s tyre is punctured.

I observed that wheel rim is damaged and tyre is punctured. I got it replaced the tyre with stepney and came to the factory which is around 15 km distance from the spot. I informed to your nearest authorized dealer telephonically to M/s Sumitra D S Motors , (P) Ltd., Rosa By pass, NH -24 Shajahanpur U.P.

Next day 27.09.09 Sumitra Motors, deputed their mechanic for inspection of the car at our residence at kumbhi chini mills, and also taken the car by driving up to workshop which is around 50 km from my residence for inspection. After inspection it is found that the related parts / components required to replace are not readily available to take up the job, and Sumitra Motors informed 29.09.09 telephonically to place the order to OEM to make available the required parts like i.e. alloy wheel, and new air bag system, estimated cost is about Rs.65000/- for confirming ,the same has been confirmed by me to your dealer immediately to place the order & arrange the material with in week time for its replacement .

Apart from above , As per the system and my knowledge the front air bags are designed to initiate only in severe frontal collision , but this is not happened and air bags is opened while the car slipped to the ditch at road, in my opinion this is simply malfunctioning in the system provided. And alloy wheel is also damaged due to material failure in such a low impact in short running duration.

Therefore you are requested to please look into the matter deeply and why it is happened under intimation to me and arrange to replace all above component on FOC basis at the earliest to satisfy your customer like me, as to maintain the reputation of Maruti Suzuki Ltd., such a largest selling car company in India.

Your prompt action in this regard shall be highly appreciated

Thanks & Regards

Dinesh Kumar Srivastava
General Manager ( Engineering)
Kumbhi Chini Mills, Kumbhi ( A unit of Balrampur Chini Mills ltd., )
Lakhimpur – Kheri ( U.P.) Mobile No- [protected], [protected]
dinesh.[protected]@rediffmail.com dk.[protected]@bcml.in