[Resolved]  Matrix Cellular — Cheating | Call rates

I have received my matrix sim from Kochi, Kerala during the period[protected]. The call rates are said to have 70 local and 70 ISD calls to India free. Also upon activation in the UK, the sim is said to have 100 ISD calls free.

Not only have I been duped by not receiving the free 100 calls, the bill that I received does not show any free calls made for 70 ISD or 70 local. All the calls made have been billed. Further, I have been given a sim previously used by some other customer. I receive calls to my number from unwanted numbers on a regular basis. I had enquired why the colour of the sim was faded, however, the answer I got was, “All Matrix sims are of faded dirt colour”. While my colleagues have got fairly new sims from India.

The executive that sold me the sim is Mr. Ansar from Kochi branch. I would like to know:

1) Why I have been given a sim used and disposed by someone else? I did not pay for a used item.
2) Why the 100 free calls don’t reflect in my bill?
3) Why I don’t get 70 local and 70 ISD calls free as per the plan?

I do not consider myself liable to pay for the extra charges shown in the bill. Please give me an explanation as to why I have someone else’s leftovers and why I should pay for the calls that were guaranteed as free.


They charge exhorbitant call rates compared to the sims in UK.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet


I had the misfortune of getting a sim card from the VFS section in Nehru Place in New delhi.The agent one Ms Padmini sold me this Sim saying that all incoming calls in the UK and Europe would be free and that since it was taken from the VFS center this was a special offer. I asked her repeatedly and I got the same answer. When I got back after 10 days I was shocked to see that I had a bill of 3200/- for not having made asingle call.When I approached this agent Padmini she said that there was a mistake but after that she never bothered to even attend to my calls . I spoke to her senior Sanjay Pandey who as also been playing truent and promises to call back but never does.
Hi all,
I am Rajeev and I am genuinely sick of Matrix. Last week I went to Australia for 4 days on a business trip, and my bill was extremely inflated. I think that the money they spend on advertising is made by fleecing innocent customers like us. They are a bunch of robbers. I have had a relatively better experience with Clay Telecom - . At least their bill was fine, and the network is great. I don’t know if they are the best, but they were better than Matrix. If anyone has had a similar experience, then do contact me at wanderlust.[protected]
To anyone and everyone reading this -- please spread the information that matrix is a completely useless provider and save them from being duped. They will promise free calls to India and local calls, which they will deny later on. It is cheaper to take your Indian sim with international roaming. I went to Europe and took a sim on the promise that ALL INCOMING CALLS are free and 125 minuties of local out going and 25mins free calls to India on the rental charge of GBP5. On coming back they claim only 125 mins of incoming calls are free. besides the entire bill is highly inflated. I checked my other visits where I used the Indian sim on roaming. IT ACTUALLY COSTS LESS!

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