[Resolved] Matrix Cellular International Services Pvt Ltd — refund of security amount | |||
Dear Sir, I had taken a Matrix SIM from IGI, Terminal3, N Delhi on 13th Dec 2010 for my stay in Germany of one week. I paid Rs. 5000/- from my Deutsche Bank Debit Card as security amount (please note the amount got debited from my savings account). I returned to India from Germany on 19th Dec and the SIM was collected back by Matrix's personnel on 6th Jan, 2011. In the meantime, I received two bills for the usage of SIM in Germany which I paid by two separate cheques. After paying the bills, I contacted customer care several times for the refund of the security amount, but no satisfactory action was taken. Later I was given the contact no. of the person, Ms. Leena, who was on duty at the Matrix counter at T3 when I had taken the SIM. She assured me that she will contact the accounts dept and get the matter sorted out. I followed-up with her several times and she always assured that the matter would be resolved shortly. Now, after few months have already passed and the matter is still unresolved. May I request you to kindly look into the matter and get it resolved. Some of the details are following: Name - Parveen Nasa email - p.[protected]@yahoo.co.in mobile no. of sim taken[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
MOBILE BILL — REFUNDABLE SECURITY
THIS IS TO INFORM YOU THAT MY NAME IS NEERAJ KUMAR BINDLISH A CUSTOMER OF AIRTEL. MY POSTPAID MOBILE NO. WAS [protected]. IT WAS PURCHASED FROM XPRESSION COMMUNICATION SET UP IN OUR CITY, PEHOWA CHOWK, KAITHAL, HARYANA. I PURCHASED THE CONNECTION BY PAYING RS.500/-IN CASH TO HIM. LAST YEAR I USED THIS CONNECTION ABOUT 5to7 MONTHS. RS.500/-WHICH I DEPOSITED AT THE TIME OF PURCHASING CONNECTION HAS NOT BEEN ADJUSTED IN THE BILL. I CONTACTED TO THE POSTPAID OFFICE SEVERAL TIMES TO SOLVE THIS ISSUE, BUT ALL IN VAIN. I REQUSTED YOU TO, PLEASE GIVE ME BACK MY REFUNDABLE SECURITY. PLEASE CONTACT ME ON THIS NUMBER [protected]Wrong Charges on Bill
Two week visit to France, they have charged me 25000Rs for data usage, fraud practice .Pls band Martix services People please do not use Martix65%
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+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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MOBILE BILL — make Rs.500 Credit limit for 9789987489
Dear Sir/MakeWe would like to set a credit limit for one of our CUP plan that Number is [protected], please keep the credit limit Rs.500.
Thanking you,
Jayanthi Sivakumar,
Sangford SchoolsÔ
90, 3rd Cross Street, CBI Colony,
Kandanchavadi, Chennai – 600 096. INDIA.
Tel: 91-[protected], [protected] Fax: +[protected] [protected]@sangford.org www.sangford.org