[Resolved]  Matrix Cellular International Services Pvt Ltd — Wrong Billing

To Matrix Cellular,
With reference to the above mentioned subject I would like to state that I had taken a Matrix mobile connection for Malaysia bearing the number : [protected]. With utmost shock and disgust I would like to mention that the bill which I received for the above mentioned number was for an exhorbitant amount of Rs. 34,839. On going through the entire bill I found out that I have been charged WRONGLY Rs. 32,300.23 as OTHER DATA charges (GPRS), for the services which I NEVER USED. And the more shocking was the amount of data usage which is 268380 KB. I would like to state that I NEVER EVER USED ANY GPRS SERVICE. And why would I use any GPRS SERVICE when my HOTEL was WI-FI enabled and on top of it I was on a vacation and had no time to use the internet services.
The most important thing is that since the day I inserted my Malaysian sim card I used to receive GPRS Messages every now and then which I never responded to. All the time I had been receiving GPRS messages on my mobile phone till my stay in MALAYSIA.
I never ever availed the GPRS services so how can MATRIX charge me for the services I never used.
And the most Illegal thing which has been done by MATRIX is that My CREDIT CARD has been debited Rs. 34,839 for a bill which has been wrongly generated. How can a service provider charge somebody on his/her credit card for services which have never been availed.
I urge you to kindly reverse the debited amount of Rs. 32,300.23 which has been charged for the services I never availed.
I have contacted the customer service many a times...But no response from them. The complaint number is:[protected].
I need help from Consumer Complaints forum.
A quick action in this regards woud be highly appreciated.

Thanking you.

Yours sincerely,
Kabir Goswami

Thanks for your Info...!!!

I have also once faced a similar situation Last week I went to Australia for 4 days on a business trip, and my bill was extremely inflated. I think that the money they spend on advertising is made by fleecing innocent customers like us. They are a bunch of robbers. I have had a relatively better experience with Clay Telecom
http://bit.ly/eTD030

Matrix Mobile service — Poor billing process. - Wrongly charged

Here you go...



Name of the person who is commiting to me as changed. But the end result remains the same. I am not seeing anybody acted on this is so far. Its been six days (4 business days) since you committed but i dint get any cheque yet



I am going to copy paste the conversation in Customer complaints



Regards,

[protected]-----,

This is in reference to your below email.


Please accept our sincere apologies for inconvenience caused to you due to delay in resolving the issue.

Sir, we would like to apprise you that we have investigated the matter internally and got the data base rectified, since the plan INR 500 was updated with us erroneously and now we got the data base rectified and refund you the excess amount which we have charged.

Inconvenience caused is deeply regretted.

Anticipating your patience and kind understanding in this regards.


Kindly let us know if you required any further assistance.




Thanks & Warm Regards,
Bhupesh Girotra
International Operations





On Fri, Dec 2, 2011 at 10:15 AM, rajesh p

Hi Bhupesh,

Thanks for your constant follow up.. my worry is.. no one address the below mail. you know what your executive in airport swipped my credit card and told about flat rent then i walked off saying i dont need the plan and i told her to credit the money back.. She said its blocked for 15 days i was still fine with that. Later she came to security clearance place and called to inform that she can provide Rs. 50 per day rent and the usage charge. However to my surprise i got the this bill, when i called the call centre no one was ready to understand.

You tell me what to do...

Regards,
Rajesh P

On Tue, Nov 1, 2011 at 7:56 PM, rajesh p



Team,

Am concerned about the bill. I reached the call centre and explained the query that i am billed more that what i am used, You have billed Rs 500 flat rent however when i signed i agreed for Rs.50 rent per day. Can one of you help me on this.

Regards,
Rajesh P







[protected][protected][protected][protected]
From: bhupesh.[protected]@matrix.in
Date: Thu, 1 Dec 2011 17:55:55 +053
Subject: Re: Bill For Matrix Account - Account Code 472167
To:
CC: [protected]@matrix.in; [protected]@matrix.in

Dear Mr. Rajesh,

Continuing to the below email.

Sir, we would like to apprise you we have issued a cheque (chq no. ) for the amount INR 236.50, you will be received the same within 2-3 working days at your below mentioned address:

Address:

Please find attached the account ledger herewith for your reference. I would request you to kindly acknowledge us if you received the same.

Anticipating your patience and kind understanding.

Kindly let us know if you required any further assistance/feedback.



Thanks & Warm Regards,
Bhupesh Girotra
Nodal Help Desk


Matrix Cellular International Services Pvt. Ltd.
7 Khullar Farms, Mandi Road,
Mehrauli, New Delhi-110030
Tel:[protected]






On Thu, Dec 1, 2011 at 11:10 AM, Bhupesh Girotra <bhupesh.[protected]@matrix.in> wrote:

Dear Mr. Rajesh,

This is in reference to your below email.

We truly apologize for the inconvenience caused to you due to shoddy follow up with us. We have taken your valuable feedback towards our customer service and will surely share with the respective team to ensure no such inadvertent responses are repeated with our esteemed customers in future.

We would like to apprise you that we have raised the credit note of INR 236.50 (extra rental charged ) on your Matrix account. Please be assured that the cheque will be dispatched to you today itself and you will received the same within 2-3 working days.

Please find attached the account ledger herewith for you reference.

Anticipating your patience and kind understanding in this regards.

Kindly let us know if you required any further assistance.



Thanks & Warm Regards,
Bhupesh Girotra
Nodal Help Desk



Matrix Cellular International Services Pvt. Ltd.
7 Khullar Farms, Mandi Road,
Mehrauli, New Delhi-110030
Tel:[protected]






On Thu, Dec 1, 2011 at 4:33 AM, rajesh p <:



Hasan,

Why did you give false statement in your earlier mail. I am going to escalate my experience in https://www.consumercomplaints.in website. This is unfair, Too much of false statement since i m initial interaction with you guys..

a. No refund on time
b. PLan explanation post the swipe of my credit card
c. Billed vs. Plan was totally irrelavant.

I am sure that my likehood to recommend about Matrix is negative.

Regards,
Rajesh P


[protected][protected][protected][protected]
Date: Thu, 1 Dec 2011 02:27:05 +0530
Subject: Bill For Matrix Account - Account Code 472167
From: [protected]@matrix.in
To:



Dear Valued Customer ,



This is in reference to the below mail.



We truly apologize for the inconvenience caused due to delay in processing the Refund AMount.




We would like to apprise you that we have forwarded your request with our Accounts Department to Process the Security Refund and same would be done within 7-8 Working Days.



Please let us know in any further assistance required.




Thank you for trusting Matrix and giving us an opportunity to serve your communication needs. Please contact us on ( Toll Free [protected] / or[protected] . You can also write to us at [protected]@matrix.in for a prompt response.








Thanks & Regards,

Hasan Iqbal
Sr.Executive-Customer Support Team

Matrix Cellular International Services Pvt. Ltd.
1/1,Neem Sarai, Transport Nagar,
Allahabad(UP)-211011
Tel:[protected],[protected]



On Wed, Nov 30, 2011 at 5:09 PM,



Team,

You guys are saying that you had given me a credit of Rs 236.50 but it is not reflecting in my statement. Can you confirm the account number to which this amount is credited.

regards,
Rajesh P



[protected][protected][protected][protected]
Date: Tue, 1 Nov 2011 20:23:00 +0530
Subject: Bill For Matrix Account - Account Code 472167
From: [protected]@matrix.in
To:



Dear Valued Customer ,



This is in reference to the below mail.



We wish to inform you that we have already posted the Credit of INR 236.50 ( Extra Rental Charged ) against your Matrix Account and the Cheque would be delivered within 7-8 working days.



We anticipate your cooperation in this regard.



Thank you for trusting Matrix and giving us an opportunity to serve your communication needs. Please contact us on ( Toll Free [protected] / or[protected] . You can also write to us at [protected]@matrix.in for a prompt response.








Thanks & Regards,

Hasan Iqbal
Sr.Executive-Customer Support Team

Matrix Cellular International Services Pvt. Ltd.
1/1,Neem Sarai, Transport Nagar,
Allahabad(UP)-211011
Tel:[protected],[protected]



On Tue, Nov 1, 2011 at 7:56 PM, rajesh p <



Team,

Am concerned about the bill. I reached the call centre and explained the query that i am billed more that what i am used, You have billed Rs 500 flat rent however when i signed i agreed for Rs.50 rent per day. Can one of you help me on this.

Regards,
Rajesh P



[protected][protected][protected][protected]
From: [protected]@matrix.in
To:
Date: Sat, 29 Oct 2011 09:41:02 +0530
Subject: Bill For Matrix Account - Account Code 472167

Dear Customer,

The soft copy of your bills for the Matrix mobile number[protected] is attached herewith for your reference.

Thank you for trusting Matrix and giving us an opportunity to serve your communication needs.
Please contact us on ( Toll Free[protected] / or[protected] . You can also write to us at [protected]@matrix.in for a prompt response.

Warm Regards,
Customer Support Team

My Email ID: [protected]@gmail.com

This got resolved, I got my money back. If you have any issues regarding billing for Matrix, contact the gentleman below:
amandeep.[protected]@matrix.in

Thanks!