| Address: | West Delhi, Delhi |
I got a call from Matrix (Ms. Jaspreet) to enquire if I wanted a SIM card for my forthcoming visit to Japan in June 2010.
I took this Matrix SIM card for my visit and returned on the 2nd July. Since that evening I have been trying to contact this lady and he cell phone's switched off. I tried calling their "Customer Care", but their standard reply day after day is that "Ma'am, your SIM will be collected tomorrow". I have spoken to a gentleman names Nippun Grover on [protected] atleast on 4 occassions and he also promises to get this phone and SIM collected in 2 days.
Today their call center told me that I will get my 5000.00 back only in August?????
This is because their system did not generate a bill in July!!!!
Why should I wait? What if I delay their payments, would they not charge me a fee for delayed payment, how is this case different now when Matrix is on the receiving end?
I have been trying to get in touch with these since 2 weeks now, but without any luck of getting my money back.
If I dont get this resolved latest by 20th July, I shall be forced to move to the courts ..
Monika Chadha (0081-[protected]) Was this information helpful? | 
I am Rajeev and I am genuinely sick of Matrix. Last week I went to Australia for 4 days on a business trip, and my bill was extremely inflated. I think that the money they spend on advertising is made by fleecing innocent customers like us. They are a bunch of robbers. I have had a relatively better experience with Clay Telecom - http://clay.co.in/landingpage.aspx . At least their bill was fine, and the network is great. I don’t know if they are the best, but they were better than Matrix. If anyone has had a similar experience, then do contact me at wanderlust.[protected]@gmail.com