[Resolved]  MTNL Mobile (Dolphin Service) — MUSIC STATION DEDUCTS Rs 25/ each months even when services were are not asked for

dolphin — They less 30.00 Rs. Every Month

I have a dolphin No. [protected] since many years and this company less Rs. 30.00 every month for some radio active service. Which i never use this service and they are always less these Rs. 30.00 from my prepaid. Whenever i complaint in customer care they were saying next month onward this service will be stop. And next month they do the same. So, please help me how i come out from this thing.

Regards

Tara Chand Sharma

mtnl mobile(dolphin) — monthly deduction ofRs 25/ by MTNL(DOLPHIN SCHEME MOBILE) music station

Sir
this is with regards to my mobile No [protected] to which i have lodged complain many times to MTNL regarding monthly deduction of Rs 25/ monthly by Mtnl music station 56262 to which I never asked for requested to stop many times but they do not listen.This is happening since last six months text of complain forwarded to them is as follows

DEAR SIR
FROM YOUR SERVICE OF 56262 I AM GETTING MESSAGE "rS 25.00 HAVE BEEN DEDUCTED FROM YOUR ACCOUNT AS MONTHLY PLAY TUNES" for last six months a service I never asked for.On contacting 1503 i was toldb to send UNSUB BUT YOUR STUPID SYSTEM DOES NOT LISTEN.then lodged complain to 1503 four to five times but your STUPID SYSTEM does not listen.Same thing had happened with my mobile No [protected].I will be forced to go for RTI or consumer care to stop you from looting public.Sorry for using wrong words but your system does not work.Please return me my money for aservice which i never asked for.More over you are suppose to ask customer everytime whether subscriber wants to continue such services or not. I am sending same complain to TRAI .

[protected]@mtnl.net.in-------my mob no-[protected], I paid Rs 1167.00 in payment for the bill for may’09. It’s too high. BSNL has an arrangement to inform its customer on asking by an SMS to no-53333 ( cell1), at any point of time what’s the charges till that date. This is convenient as the customer may control himself so that he does not cross the monthly budget set for that by himself. Likewise can’t you make similar arrangement for MTML customer as well so that at anytime the customer may know how much call he has made. With such an arrangement, I would not allow the bill rise to Rs 1167.00, as my monthly budget is only Rs 600.00. Please acknowledge.

My new address is --Qtr no-432, Building no-27, ESIC nagar ( next to D N Nagar police station), J P Road, Andheri(west)

I too received a message from[protected] saying "congrats ! u have been successfully subscribed for MTNL Music station Rs 30/- has been charged to your account. Enjoy the service." I was suprised as I had never asked for this service. I called the customer care and they informed me that you must have asked for the subscription by calling on 550002. I told them I am sure that I have not asked for the service as heard the number for the 1st time. Then they said you can check in your itemised bill whether there was a call made on this number from your mobile for which you will have to pay Rs 50/-. They were not sure whether they could refund the money even after the itemised bill would prove that I had not asked for the service.
They have just forced on this service onto me, when I had never asked for it. Since mine is not the only case, I agree that they are looting public.

dolphin — Activation of "MTNL Music Station " service without any request and deduction of money

Dear Sir/Madam,
This is to inform that I received following SMS on 10/9/09 my mobile phone number [protected]:
"congrats ! u have been
successfully subscribed
for MTNL Music station
Rs 30/- have been
charged to your account. Enjoy
the service.
From:[protected]
6:59pm 10/9/09"
without any such request from me.

During September 06 to September 12, 2009, I was in Rajasthan with this mobile. Carrying personal Mobile Phone was not allowed at my work area, so this mobile phone was kept in Guest House in Locked condition. Therefore, request for activation of such service by me or by my family members is ruled out.

I made a complaint (Ref.No. [protected]) regarding this issue on 10/09/2009. It was told by the Customer Care Service personnel that I would be contacted regarding resolution of the complaints.
I received no call from the Dolphin in this regards till date (17/9/09).

On follow-up, call made by me towards above-complaint, I was told by the the Customer Care Service personnel that the request for activation of the said service has been made by me. However, details (Date and Time) for making such request could not be provided by them.

On further follow-up, I am getting just another complaint number, without any resolution of my complaint.

The latest complaint number (4th Complaint in last 8 days) I have got from the Customer Care Service in this regard is[protected] dated 17/09/2009.

A lot of time and energy has been spent for resolving this complaint (Which is still PENDING).

Kindly arrange to expedite resolution of the above complaint or suggest further steps to be taken in this regard.

With regards,
Ram Prakash Gupta

I too received following SMS on 10/9/09 my mobile phone:
"congrats ! u have been
successfully subscribed
for MTNL Music station
Rs 30/- have been
charged to your account. Enjoy
the service.
From:[protected]
6:59pm 10/9/09"
without any such request from me.

I made a complaint (Ref.No. [protected]) regarding this issue on 10/09/2009. It was told by the Customer Care Service personnel that I would be contacted regarding resolution of the complaints. I received no call from the Dolphin in this regards till date (17/9/09).

On follow-up, calls made by me towards above-complaint, I was informed that the request for activation of the said service has been made by me. However, the could not provide details (Date and Time) for making such request by me. On further follow-up, I am getting just another complaint number, without any resolution of my earlier complaints.

The latest complaint number (4th Complaint in last 8 days) I have got from the Customer Care Service in this regard is[protected] dated 17/09/2009.


Different person is attending the call at 1503/ [protected] (Customer Care Service) who require to be explained full story for understanding the complaint and verification etc. Last call to Customer Care Service in this regard was of above 28 minutes, during which all records of my mobile for last 90 days have been verified and confirmed that there was no request for activation of stated service was made by me.

I agree with the complaints and request all NOT TO KEEP QUIET, if such thing happens to anyone.

MTNL — Charges for Music Station

I got one message" Thanks for calling on 126300.FREE ENTRY COUPAN diye jaa rahe hai NAVRATRI UTSAV 2009 ke liye ART OF LIVING ke taraf se abhi call kare 5500066(tollfree) Rs.30/m"
and then I call toll free no.5500066 but you have deducted Rs.30 whereas you said in msg toll free no.Pls credit Rs.30

mtnl dolphin mobile service — false bill

i am a regular user of MTNL Dolphin postpaid connection . about four months back i recieved a bill amouting to rs 3000+ , wherein it showed that about an amount of 2600 had been used on ISD , when confirmed with the telephone department , they said that my connection did not have the isd facility . however , my connection was barred after four days .after 6 days i recived another sms that my bill was 6000 + now . my connection has been barred ever since an inspite of my repeated efforts , the department is not ready to comment . at present my connection has been barred ever since and i have suffred enormous loss of my business due to the phone disconnection . kindly suggest me what to do .

I suggest you file complaint under TELECOM CONSUMERS PROTECTION AND REDRESSAL OF GRIEVANCES REGULATIONS, 2007 with the NODAL OFFICER.

If the Nodal Officer does resolve the issue within 10 days than file appeal with APPELLATE AUTHORITY.

All this can be done on email.

Please read the following link for details.

http://delhi.mtnl.net.in/customer/zone.htm

Regards,
Kapil Chawla
Mobile: [protected]

MTNL — stop

i am the mtnl customer want to stop the any kind of wap.indiatimes.com services in my mobile

Dear Sir/Madam,

I am the MTNL customer want to stop the any kind of wap.indiatimes.com services in my mobile

My Mobile No [protected]

Kind Regards

Vicky

To,
MTNL Delhi

Subject: (plan-Rs. 4500) not recieved free data of 200GB for august month of 2011 (no: [protected])


sir/madam,

I recharged 6 months internet access plan in between 11 to 15 April 2011 of Rs 4500, but did not got 200GB data per month since may 2011. i made several complaints but did not got any respond from your side.


so sir/madam kindly give me data access at the earliest.

thanking you.

yours faithfully
Rakesh Baishya
no- [protected]

To MTNL Dolphin -Delhi
It is informed that today Rs 30/- has been deducted from my MTNL Pre-paid No: [protected] on account of :Monthly subscription of Khel Khil Mein. This service was updated automatically without dialing any number /making request for this service from my mobile. I have informed about this to the call Centre today. It is advised that the amount of Rs 30/- reverse back in my Pre-paid account.

Dear Sir
I am sending a text of complain forwarded to MTNL [protected]@bol.net.in.Despite of frequent complain MTNL does listens at all.Kindly do the needful. The text is

DEAR SIR
FROM YOUR SERVICE OF 297577 I AM GETTING MESSAGE "rS 25.00 HAVE BEEN DEDUCTED FROM YOUR ACCOUNT AS MONTHLY PLAY TUNES" for last one months a service I never asked for.On contacting 1503 i was told to send UNSUB .then lodged complain to 1503 four to five times but your STUPID SYSTEM does not listen.Same thing had happened with my mobile No [protected].I will be forced to go for RTI or consumer care to stop you from looting public.Sorry for using wrong words but your system does not work.Please return me my money for aservice which i never asked for.More over you are suppose to ask customer everytime whether subscriber wants to continue such services or not. I am sending same complain to TRAI .

DEAR SIR
FROM YOUR SERVICE OF 56262 I AM GETTING MESSAGE "rS 25.00 HAVE BEEN DEDUCTED FROM YOUR ACCOUNT AS MONTHLY PLAY TUNES" for last six months a service I never asked for.On contacting 1503 i was toldb to send UNSUB BUT YOUR STUPID SYSTEM DOES NOT LISTEN.then lodged complain to 1503 four to five times but your STUPID SYSTEM does not listen.Same thing had happened with my mobile No [protected].I will be forced to go for RTI or consumer care to stop you from looting public.Sorry for using wrong words but your system does not work.Please return me my money for aservice which i never asked for.More over you are suppose to ask customer everytime whether subscriber wants to continue such services or not. I am sending same complain to TRAI .

To MTNL Dolphin-Delhi
it is informed that today Rs 30/ has been deducted from my MTNL prepaid no [protected] on account of monthly subscription of khel khil mein this service was updated automaticaally with out dialing any number/ making Request for this service from my mobile I have informed about this to the call cantre today it is advised that the amount of Rs 30/ Reverse Back in my prepaid account

Dolphin Cellular — Deduction of Rs.30/- pm from last 6 months

Dear Sir / Madam,


This is to bring in your kind notice that , I am a Customer of Dolphin Cellular Service from past so many years. My Name is Govind singh Negi having Mobile No.[protected] & Address is C-1/47, Vinod Puri, Vijay Enclave, New Delhi -45.

From last 6 months Dolphin deducting rs.30/- every month in the name of music service activation but that service has not been activeted from my end.
I had spoken to customer care executive so many time for stoping the servcie but nothing happen, the company deduct money here & there.

Mentally it is very pain full.
You are requested to kindly stop the above service & requested to refund deducted money of last 6 months.




thanks & regards
Govind Singh Negi
[protected]
[protected]

MTNL — activation of some paid services without informing the customer

Sir/Madam,

this is to bring your kind attention towards the unfair practices by the telecom companies, in this case it is by MTNL( a govt. organization). for past 2 weeks i am receiving a message on my mobile no.([protected]) from mtnl that they are renewing some service at Rs. 7 for 7 days and by the same time 7 rs. are deducted from my account, this happened twice with me. First time when i contacted the customer care they started making excuses that server is busy, so we can't help you and second time they told me that it will take some time to deactivate the service.

so who is responsible for this menace to the general public, people have a deep faith in govt. companies & organizations and if they started doing such unethical practices then who is going to stop them.

so my humble request to you is to some strict action in this regard.

Dr. Subroto Das
[protected]
dr.subroto.[protected]@gmail.com

dolphin — DEDUCTION OF CHARGES OF MUSIC STATION

I AM HAVING A MOBILE CONNECTION OF DOLPHIN WITH NO [protected]
EVERY MONTH RS 31/- ARE BEING DEDUCTED ON A/C OF MUSIC STATION IN MY BILL . I AM NOT INTERESTED IN THE SAME SO I REQUESTED TO DEACTIVATE THE SAME ON CUSTOMER CARE CENTREON PHONE 1503 WHO DIRECTED ME TO GIVE A WRITTEN REQUEST AT SANCHAR HUT WHICH WAS SUBMITTED ON 25/8/2011. BUT STILL I RS 31/- ARE DEDUCTED ON 2/11/2011&2/12/2011 AND CONTINUED ON JAN 2012
PLEASE LOOK INTO THE MATTER AND STOP DEDUCTING THE SAME
THANKIN YOU


MOHAN LAL BHARGAVA

Result of my complaint dated 05/06/2013 No. of compalint 527347. Though 7 days have already been passed on ph. [protected].