[Resolved]  Mts — Mblaze

no network or very poor network in chembur khardeonagar mumbai 71 area

Hi..i'm Manish Chaudhary. I just bought MTS Mblaze last month. I've postpaid plan of 799/- they told that i'll get 3.1Mbps but i just got 0.5-1.2Mbps Speed rarely. I just want to solve this issue. Cause i'm in too irritate from this device..

I purchased a MTS MBlaze with great hope in the month of march 2013. It took 5 days to get activated. Speed very slow, contacted customer care & was informed of a date with time by which problem will be resolved. But sad to say till date nothing has been done, best part is they inform you with a message on the screen of problem being resolved and they are unable to contact me & I should contact them at 155. This no is for those who have MTS Sim. No service engineer ever visited to look into the problem. Repeated mails sent to them at [protected]@gmail.com is unanswered. This email id was provided by @MTS_India.

I wish to get rid of this product can any one help me please at [protected]@yahoo.co.in

DEAR SIR,
I am NITISH MANI i am a student, MY MTS DATA CARD NUMBER IS [protected]. i am using mts mblaze data card . My tarrif plan is MBLAZE LITE -DELHI 499 rs . I am using this plan from 3 or 4 months, in this the month of july 2013 the company charges me 3028.80 rupees extra amount for extra data uses of 7572 mb data, but i did not used this huge amount of data . I used my data within limit as given under my plan 499 i.e.( MBlazeLite 499 : 8GBDay + 15GB Night Upto 256 Kbps extra uses charge 40 p/MB) . The company charges me according to 40 paise /mb of 7572 mb extra data, but i did not use this extra amount of data . Company barred my service and pressure me to pay this huge amount which is like impossible for me i can not afford this amount i am financially weak . So many times i called customer care number they told me that you have to pay this amount no any option, they did not file my any complaint .they told me that you have consumed this extra amount of data, but i told them that i did not use such extra amount of data, i used within plan limit . As i used mts mblaze from over 10 months and this plan of rs 499 from 3 to 4 months but this huge amount of bill never ever come . I am in very tension and in pressure and never think about such incident occur in my life . As i am financially very weak i am unable to pay this huge amount . please help me as soon as possible . my contact number - [protected].

NITISH MANI
[protected]
MTS DATA CARD NUMBER - [protected]

my mblaze 3g+ net speed is very very low

very very low speed speed which tell us your consumer>9.8mbps
speed which is coming-1mbps
and your cs is saying that it is average speed.
is he is joking with me.
what is this?

On 29-Jul-14 i've purchased one HP OMNI 10 Tablet & have got brand redemption offer which states that i'm going to have a MTS Wi-Fi Datacard free along with 200 MB 3G data free per month for life time.On 6-Aug-14 i've registered myself with MTS Offer at www.hp.com/in/hpmtsoffer. Redemption reference code is - 8116761Still no MTS representative contacted me for this offer.In T&C it's clearly mentioned that after registration there is no liability from HP regarding this offer & only MTS is to solve it.Called Customer Care repeatedly. But they are not aware of this & redirecting me to HP. Also appellate authority is not acting upon this.

MTS LOOT MONEY AND THEY DONT EVEN REPLY. THEY ARE CHEATERS. My MDN number [protected]..

WORST SERVICE NEVER PURCHASE...NO CUSTOMER SERVICE...

CEO IS UNABLE TO RESOLVE THE ISSUE...MTS DATA CARD PROBLEM...

I'm an MTS customer since last few yrs. but thy hv gone worse while mking nonsensical adverts.

I recharged online using citibank on 29th April for 499 - it said successfull!!! (money deducted from card)

but no connection till night - customer care gv diffrnt reasons - server down, takes 12 hrs...all dat jazz
the supervisor was RUDE n he din evn know the difrencee betwen "takes 12hrs" n "within 12hrs" (what kind of floor supervisors do u hv????)
On April 30th around 1PM called u guys spoke to Sheetal - d WORSE customer rep i hv evr spoken to in my life.
Instead of pacifying, she wanted to overtake the conversation n insisted i listen to her. Whn i told her she needs to listen, she kept mum for a long time when whn I asked question.
When i said u r supposed to reply, VERY ARROGANTLY she said u told me to listen so i was listening" (whr do u pk up such reps from????
She BLAMED me for being unprofessional n rude!!! VERY ARGUMENTATIVE
She did not connect me to any supervisor when i asked her to do so twice. when I asked for her supervisor name she said "Sangeeta". I wont be surprised if she lied.
She was ARROGANT, RUDE, MANNERLESS, evrything opposite of wat is expected of a customer rep.
I duno what hapned to the call cuz i directly heard the IVR menu.

I want my money back for the failed recharge. and definitely i'm so luking forward to a service provider who knows how to handle customers with respect...whch is the basics

Apart from that i'm going to post this in public greviance forums and also mail the MTS members on LinkedIn

I hope for an immediate action and quicker response!!!
Thanks for adding on to my Frustration !!!

Bangalore

Hello MTS guys,
I gave closed my connection now but I am writing negative reviews since
one month as I have been cheated. You did not even dare to call me when I
was facing issues. I registered many complaints but you all are silent.
Now it is my turn, I will not leave you by any means. I will keep
posting negative reviews over the net. By profession I am softwares
engineer and have expertise in negative SEO. I will not leave you do not
think so.
My data card number was [protected]

Hello MTS guys,
I gave closed my connection now but I am writing negative reviews since
one month as I have been cheated. You did not even dare to call me when I
was facing issues. I registered many complaints but you all are silent.
Now it is my turn, I will not leave you by any means. I will keep
posting negative reviews over the net. By profession I am softwares
engineer and have expertise in negative SEO. I will not leave you do not
think so.
My data card number was [protected]

Hi All,

This is in regards To an email that I received where if I recharge for 999 rupees MTS will offer me 2 free movie tickets however when I click on the link to claim the ticket on that email. It gives me an error and I have also called customer Care several times but they disconnect the call and are very rude.
Please revert to me

[protected]
Sumit bhola

D/Sir,
I have purchase a MTS postpaid Dongle no [protected] from Kolkata, Dum Dum area on dated 25/12/2015 & it was started from 2/1/2016 when some Mr. Somit has come from MTS Service at my location. In between so many calls have done by me to start that dongle. But in various time various people were picked the phone & replied after some time they will contact me. But that time nobody contacted to me to rectify my problem.
Now till date they always call in their Marketing speech that it is unlimited used, but in practical after complete the 3 GB with 3G running, the speed is too low to download any things. That I can always prove it.
Now after on line pay the Bill ( Name : N.K. Bhattacharjee, Transaction ID : [protected], Date : 01/02/2016, time : 13:54:33) till date time, there has no improvement of speed. Today morning at AM, I complained at MTS Customer Care regarding my problems, They told me they will send me a SMS details, how to solve the problems. But till date & time, I have not received any SMS from their end to rectify my problem. Before taken any strong Legal action, Please asap do the best from your end to solve my problem & Report to me.
Regards,
N.K Bhattacharjee,
Mob : [protected],
Mail : [protected]@gmail.com

Sir,

My phone not working
We face problem march 2015, please solved problem
Otherwise return my bill amount

today we sending notice through my advocate

Phone[protected] not working


Gopal krishan soni
Mobile [protected]


From: LAKSHMI INFOTECH [mailto:[protected]@gmail.com]
Sent: Wednesday, June 24, 2015 8:16 PM
To: 'MTS Appellate Rajasthan'
Cc: 'customercare.[protected]@MTSIndia.in'; 'sujal.[protected]@yahoo.com'
Subject: RE: my phone working

Sir,

We checked my device is okay, your wire line damage so please solved fault ASAP

We contact your line man mr Rathore ( Bana JI) but no response


From: MTS Appellate Rajasthan [mailto:Appellate.[protected]@MTSIndia.in]
Sent: Wednesday, June 24, 2015 2:02 PM
To: [protected]@gmail.com
Subject: RE: my phone working

Dear Customer,

Thank you for writing to MTS.

We regret the inconvenience you are experiencing in this regards. At MTS, we believe that our customers inputs / feedback helps to improvise our services and ensure that we strive towards achieving customer satisfaction.

You have expressed your concern in the email dated Wed, 24th June '2015 regarding postpaid MTS number [protected] about device related complaint number JUN/11004, we would like to inform you that we tried to reach you at your contact number to discuss your concern. However, we were unable to contact you as our calls were not answered. We request you to provide your working alternate number and available time so that we can resolve your concern on priority.

We wish to assure you that we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.

We take pride in enhancing our customers with our response and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

Please do write in for further assistance.

Thanking you,
MTS Appellate Authority
________________________________________
MTS My Account - Your account on your fingertips!
• Online Bill payment
• Check your prepaid balance and postpaid bill amount
• Last 5 Recharge History
• Register your query/complaint and track same
• Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
769637
The reference number for this e-mail is 769637.

From: [protected]@gmail.com
Sent: Wednesday, June 24, 2015 12:35 PM
To: Appellate.[protected]@MTSIndia.in;
Cc: sujal.[protected]@yahoo.com; customercare.[protected]@MTSIndia.in;
Subject: RE: my phone working
Reminder again

Sir,

My phone not working
We face problem march 2015, please solved problem
Otherwise return my bill amount

today we sending notice through my advocate

Phone[protected] not working


Gopal krishan soni
Mobile [protected]


From: LAKSHMI INFOTECH [mailto:[protected]@gmail.com]
Sent: Tuesday, June 16, 2015 11:35 AM
To: 'Appellate.[protected]@MTSIndia.in'
Cc: 'sujal.[protected]@yahoo.com'; 'customercare.[protected]@mtsindia.in'
Subject: FW: my phone working

Sir,

My phone not working
We face problem march 2015, please solved problem

Phone[protected] not working


Gopal krishan soni
Mobile [protected]

From: LAKSHMI INFOTECH [mailto:[protected]@gmail.com]
Sent: Friday, June 05, 2015 1:07 PM
To: 'Appellate.[protected]@MTSIndia.in'
Cc: 'sujal.[protected]@yahoo.com'
Subject: FW: my phone working

Sir,

We complaint already Sent: Tuesday, May 12, 2015 11:33 AM
my phone not working please solved problem other wise going to consumer court
Phone :[protected]
Gopal krishan soni

Mobile :- [protected]


From: LAKSHMI INFOTECH [mailto:[protected]@gmail.com]
Sent: Monday, May 18, 2015 4:52 PM
To: 'Appellate.[protected]@MTSIndia.in'
Cc: 'sujal.[protected]@yahoo.com'
Subject: FW: my phone working

Sir,

Phone not working, please solved problem
Otherwise we complaint TRAI

Phone :[protected]
Gopal krishan soni

Mobile :- [protected]

From: LAKSHMI INFOTECH [mailto:[protected]@gmail.com]
Sent: Tuesday, May 12, 2015 11:33 AM
To: 'Appellate.[protected]@MTSIndia.in'
Cc: 'sujal.[protected]@yahoo.com'
Subject: my phone working

Sir,

My phone not working

Phone :[protected]

Gopal Krishan Soni
Mob. [protected],
Jaipur

From: MTS Appellate Rajasthan [mailto:Appellate.[protected]@MTSIndia.in]
Sent: Thursday, June 05, 2014 9:48 AM
To: [protected]@gmail.com
Subject: RE: bill not received 1-4-13 to till date

Dear Customer,

Thank you for writing to MTS.

We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.

You have expressed your concern in the email dated Wed, 04th June '2014 regarding MDN [protected], we would be glad to assist you on the mentioned below concerns.

1. Bill not received. We are sorry to know that you have not received the hard copy of the bill for the month of April’14.

As per our investigation we have found that you have subscribed your MTS account for the EBill services due to which you have not received the hard copy of the bill for the month of April’14.

We have dispatched the duplicate bill for the month of April’14 at your billing address.

We are sorry to know that you have not received the duplicate bill yet. Please find attached above the soft copy of the bill for the month of April’14 and May’14.

You would receive the hard copy of the bill by 12.06.14 and the EBill by 10.06.14.

2. Bill payment: We would like to inform you that we have received the bill payment of Rs 800/- and the same has been posted in your MTS account on 5/8/2014.

Let us know if you require any further assistance, we would be pleased to assist you.

Thanking you,
MTS Appellate Authority
________________________________________
MTS My Account - Your account on your fingertips!
• Online Bill payment
• Check your prepaid balance and postpaid bill amount
• Last 5 Recharge History
• Register your query/complaint and track same
• Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
291155
The reference number for this e-mail is 291155.

From: [protected]@gmail.com
Sent: Wednesday, June 04, 2014 12:26 PM
To: Appellate.[protected]@MTSIndia.in;
Cc:
Subject: RE: bill not received 1-4-13 to till date
Sir,

Thank you for waiver, but bill not received why
Please send bill 1 -4 -13 to till date we already advance payment 800 hundred so please details my account number [protected]

From: MTS Appellate Rajasthan [mailto:Appellate.[protected]@MTSIndia.in]
Sent: Wednesday, June 04, 2014 11:47 AM
To: [protected]@gmail.com
Subject: RE: bill not received 1-4-13 to till date

Dear Mr. Soni,

Thank you for writing to MTS.

We sincerely apologize for the delay in response and regret for the inconvenience caused to you.

You have expressed your concern in the email dated Thu, 29th May '2014 regarding MDN [protected] about the waiver against the late payment charges, we would like to inform you that the request[protected] raised for the waiver against the late payment charges has been closed.

Further we would like to inform you that we have posted the waiver of Rs 17.39/- on 31.05.14 and of Rs 50/- on 02.06.14.

Let us know if you require any further assistance, we would be pleased to assist you.

Thanking you,
MTS Appellate Authority
________________________________________
MTS My Account - Your account on your fingertips!
• Online Bill payment
• Check your prepaid balance and postpaid bill amount
• Last 5 Recharge History
• Register your query/complaint and track same
• Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 286871
The reference number for this e-mail is 286871.

From: appellate.[protected]@mtsindia.in
Sent: Friday, May 30, 2014 12:43 PM
To: [protected]@gmail.com;
Cc:
Subject: RE: bill not received 1-4-13 to till date

Dear Mr. Soni,

Thank you for writing to MTS.

We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family.

You have expressed your concern in the email dated Thu, 29th May '2014 regarding MDN [protected], we would be glad to assist you on the mentioned below concerns.

1. Unprofessional behavior: We reaffirm that we are fully sensitized to your concerns expressed and taking complete note of your complaint. It is unfortunate that your experience was not satisfactory and we deeply regret the discomfort you have gone through.

We would like to inform that MTS does not tolerate unprofessional behavior with its customers. We would like to assure you that your feedback has been shared with our concerned team to take the necessary action as per company norms.

We thank you for giving us this chance to improve our service.

2. Bill not delivered: We are sorry to know that you are not receiving the bills on time.

As per our investigation we have found that you have registered your MTS account for the EBill services due to which you are not receiving the hard copies of the bill.

3. Email Id: We would like to inform you that the email id updated in your MTS account is [protected]@gmail.com

4. Complaint Status: We would like to inform you that complaint (MAY/35042 and the MAY/122450) raised against the non-delivery of the bill number have been closed as the duplicate bills were dispatched at your billing address.

5. Waiver related: We would like to inform you that we have forwarded the request to our concerned department to waive off the late payment charges as you have not received the bills on time. The request id for the same is 1914701. We shall update you on the request in 22 working hours.

Let us know if you require any further assistance, we would be pleased to assist you.

Thanking you,
MTS Appellate Authority
________________________________________
MTS My Account - Your account on your fingertips!
• Online Bill payment
• Check your prepaid balance and postpaid bill amount
• Last 5 Recharge History
• Register your query/complaint and track same
• Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
286871
The reference number for this e-mail is 286871.

From: [protected]@gmail.com
Sent: Thursday, May 29, 2014 05:36 PM
To: nodal.[protected]@mtsindia.in;
Cc: Appellate.[protected]@MTSIndia.in;
Subject: bill not received 1-4-13 to till date
Sir,


Mts me mera landline number[protected] active hai, jiska bill muje nahi milta phir main advance payment rakhta hun,

Bahot baar mene online complaint karwai par solution nahi mila,

Complaint no. may / 35042, may / 122450,

Mts office mere office se 10 km h, aaj main aapke mts office vaishali nagar visit ki outlook mein, mr himanshu and kisi mam se meri baat huyi unko mene kaha bill receive nahi ho rahe hain, ki aaap ki mail id wrong hai muhe kaha gaya email – [protected]@gmail.com, jabki mene office aaakar customer care par call kiya unse information mili ki id sahi hai my correct id – email – [protected]@gmail.com, jab id wrong nahi toh muje wrong information kyu di gayi aapke outlook reception par customer executive ne, aapke customer care ko aisa right nahi hona chahiye ki vo muje pareshan kare, bill nahi milne ke kaaran mere bill me lat payment 50 rupees laga hai do baar,


Main aaapse request karta hun jis customer care executive muje wrong information di unke khilaf action liya jaye, aur aaapke mts Jaipur office me[protected], kabhi pickup nahi karte mene aaaj 10 baar try kiya no reply,

Please help me

Muje weaver diya jaye,


Gopal krishan soni

[protected]

From: Lakshmi Infotech [mailto:[protected]@gmail.com]
Sent: Thursday, May 29, 2014 5:04 PM
To: 'appellate.[protected]@mtsindia.in'
Cc: sujal.[protected]@yahoo.com
Subject: bill not received 1-4-13 to till date

Sir,


Bill not received 1-4-13 to till date

Phone :- [protected]

I visit your vaishali nagar outlook office but no response and give me totally wrong information by your customer executive,


Gopal krishan soni

[protected]

________________________________________

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Dear all

As per the conversation the outstanding balance was 726 n I have got commitment also that to pay only 500 n remaining would be waived off n that time only disconnection request was placed n I told also that to take back the dongle but still none of your team has collected n now m getting mesg for 1050 wat is this.

This is how you treat your customers who is already unhappy with the service n after disconnection also u people are cheating the customer n forcing us to pay as per your instructions n wrongly billed on me very smart.

I just want some one to come n collect your device for which I have paid 1500 n take 500 for bill n close this chapter once for all .

[protected], [protected]
Account Name : [protected]

Reference MDN : [protected]

1

1

Hello sir I am from deheradun since last month I am facing issues of speed
It's only 30-50kb/s so please try to solve this problem as soon as you can