[Resolved]  Naaptol — Selling of cheap and defective products

advertising — not apearing in news paper

Dear sir

my number is [protected] i am tring to run business past 27months i could not achive it please help me sum one is stoping me traking my number and spoling my business peppol

tcl digital video camera — battery is not not working in 1/2 hour above

dated 01/02/2010
to
the
Compact International,
Mumbai.


Sub.: Complaint of Non compliance of job.


Dear Sir,

I have purchased one TCL DV 708 still image digital video camera vide order No. 140590 Dt. 08.01.2010. The camera developed some problem & was completely dead. I had contacted your service center in delhi .

But till date, inspite of my various visits, neither they have repaired the set nor have replaced it.Every time their reply is that the required spare part is out of stock .

Please service center address the concern body parts to the job work company shop electronics Pvt. Ltd. Delhi& noida. Please note if the set is not repaired / replaced withih 15 days, I will be complled to go Consumer Court.

Thanking You,

Yours Faithfully,

maine naaptol se mobile lephone a1 khareeda tha usme problem hai ki gprs ki setting nahi mil pa rahi hai custmer care par kehta hoo to kehte hai ki jaha se mobile liya hai unhi se complain kare lekin naaptol me complain karne par kuch nahi hota...

Agree completely I m being harrassed by them now, one of the worst customer care in the world

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.

I have purchased a mobile from Naaptol my order numer was 130765. But at the time of delivery i have receivedd only mobile set without charge & free gift as committed at the time of order. I have genrated complaint in Napptol Customer Care. my complaint number is 27809. Whenever i call to naaptol they say please wait 2 or 3 days.

Please suggest me what i can do.

Mahesh kansal

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.

Complaint - 1
From: - Mr.Tushar K. Purohit
“SHUBHAM” C-30,
Sitaramnagar,
Opp. Mangalam hall,
Bhavnagar – 364002
(Gujarat)

Date: - 15th Dec – 2009

Subject: - “Complaint related to the cell phone named – full touch screen smart phone”

Complaint number: - 17653 _____and____Order number: - 115600

To,

Respected Sir,

My name is Mr. tushar kanaiyalal purohit from bhavnagar (Gujarat) by this letter I want to inform you that I placed my order on date 06th December 2009 and I received on 10th December or 11th December 2009. Now this mobile phone is working properly due to which reason I am not aware, when I opened the box. From that time Mp3 songs are not bring played single time, therefore I don’t know anything that how shaking works. I would like to inform you related to the following matters:-

1. We have not got stick with this touch screen phone for easy operation.
2. Battery doesn’t work for long time even without long use.
3. Ring tone and Mp3 sound can not be listened earphone we can play and can hear songs. Phone doesn’t ring. In earphone at full volume sound is not clear (humming).
4. while operating by touching the screen some of the menus doesn’t open faster [ twice or thrice we have to touch ]
5. Not get if Micro SD Card (2 GB Memory) and TF SD Card?!
6. whets shuttle rotation, Yamaha chip, Gajai / Gajayi 2.0, (given in advertisement of gujarati news paper of “ SANDESH” –Bhavnagar)
7. Scratch guard was not sticking properly. It was use less.
8. User guideline page doesn’t give enough easy information related to the product..

Sir, I am sending full box to your co. same as I have received. I am returning all the things back which I have got inside the box. This is my humble request to change the piece as I am not at all satisfied with this product price please do needful as early as possible I would like to inform you complaint number and order number.

Complaint number: - 17653 and Order number: - 115600
Thinking you

Mr. tushar k. purohit

Note:- after knowing all such problems are have tried a lot to contact through phone but contact wasn’t taking place we have tried everyday your centers are always busy.
Complaint - 2
From: - Mr. Tushar Kanaiyalal Purohit
Date: - 23rd Dec 2009

Subject: - Complaint related to the cell phone full touch screen smart phone
Complaint Number: - 17653
Order Number: - 115600

To,

Respected Sir,

This is to inform you that the cell phone purchased by me is useless.
The phone which you have sent again after my previous complaint dated 19th December 2009 I have received. On that new phone on back side there are so many scratches on the lanes of camera and on flash light so as soon as I opened the box I have packed it again and I am sending you back. My request is that now I don’t want to see any damaged piece anymore if you’re to disenable to give a perfect phone than please send my money back.

Such a dirty service I have never seen with any other co. I would never
Suggest anyone in future to purchase any product from naaptol.com I am not at all satisfied with such type of service. Your employees may be feeling shame to work with such type of co. even if such complaints would come to me twice I would feel shame too.
Let’s see how you are keeping relation with people like me. Again I would like to say the same thing I feel shame to purchase the product from your co. if third time I will be getting damaged price.

Problem:-
1. Scratches on the lanes and flash light of the phone [ 2nd hand piece ]
2. After paying full amount I have to run a lot to send this product back to you shame on your co. don’t you think!!! What about your technicians? With this complaint full parcel
We are sending you again?! (2nd time)



Tushar k. purohit

THANKS TO REPLY ME NOW I HOP CONSUMERCOMPLAINTS.IN AS SOON AS POSSIBLE GIVE PERFECT JUDGEMENTS REGARDING MY COMPLAINTES AGAINST NAAPTOL.COM

ultra slim touch screen phone — poor battery

i have orderd a touchscreen phone vide order num 96627 and got delivery on time but its battery dosent last long i complaint then she told that we have registered the complain and are sending you new batteries but till date i received none. On calling to ur complain phone it transfers to complain deparment but complain dept never picks the phone .
so i am not satisfied with it and want to return the phone

ephone — Selling of cheap and defective products

Selling of cheap and defective products

I bought the item titled, 'EPhone Ultra Slim Multimedia Mobile' priced at INR 4999.00 with INR 200.00 as shipping on October 10. I received the phone on October 15, but it was in a real horrible shape. To my surprise, it was a Chinese Mobile Phone not costing INR[protected] in the market & NO JAVA AVIALABLE, NO GPRS SETING FROM ANY (AIRTEL, BSNL, TATA DUCOMO, VODAPHONE) COMPANY, NAPTOL.COM IS A FROUDE COMPANY IS MY EXPERIENCE

Naaptol / Boss 2220 — Cheating(not recorded my complaint)

On 2 January 2010 ,I Ordered an boss 2220 from naaptol(http://www.naaptol.com/price/708229-Boss-2220-Multimedia-Dual-SIM-Touch-...⇄ from an ad in hindustan times (agra ) hindi newspaper..
tHEY SAID THAT I WILL GET IN 10 DAYS AND GAVE Order id:-163244
Then on 7/2/2010 i got the delivery on 3.30 pm .. i charged the mobile for about 2 hours and in a doubt called the customer care...They said to charge it at least for 4-5 hours. I then charged it for about 5 hours then also it didnt started.. Then i Called them again but it was about 9 pm so the customer care said to call tommorow at 9am-6pm...

Then i called the up at about 10 am and said tthat i have charged it for about 4 hours then also it didnt started.
They then asked me to check if the mobile or battery is defected..
Then i got it to an nokia pirority dealer and he then inputed an nokia battery and it started..

Then i called up the customer care on about 1 pm ..i told them that the battery is defected


They said that they had registered an complaint and that i will get a new battery delivered within 7-10 working days.

I waited for the courier till 20/2/2010

Then i called them up on 20/2/2010 on about 1 pm ..
Then they said that I have not registered the complaint within 48 Hours and that theres only 1 complaint that is (battery faulty) and it has been registered lately so i will not get any battery now

This is just a type of cheating

Details:-
Address - House No. 63, bank colony (near shamshabad road),Agra (Uttar PrADESH)
Order id:-163244
Contact No. [protected]


customer care No. [protected]

Vikas Group of Enterprises — getting flash messages

I have cancelled my subscription to vodaphone in regard to sports information but despite that I keep getting messages all the time. Please do the needful and cancel subscription if not yet done so.

Madanlal Gupta

Naaptol.com / Ephone Ultra Slim Multimedia — yet not received replacement

i have ordered phone and i received but the phone is not working so i sent beck to the company from last two months i have called to replace it in every time i call they said your product is ready for reshiping and you get it in three days but last two months i not get it i tired to do call from last two months what i do pls suggest me

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.





Thank you.
Naaptol Customer Care.

Naaptol.com / Mobile Touch Screen — wrong cheque with wrong name and wrong amount

Fw: Wrong Name with Wrong amount Cheque? Must read = detailed complaint 1 and 2 and with photograph attach of your product
Tuesday, 16 March, 2010 6:20 PM
From:
"tushar purohit" <[protected]@yahoo.co.in>
View contact details
To:
[protected]@naaptol.com
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i send my detailed regarding my complaint to you today by UPC Post to you
i am really very shocked and very angry because you have a no any sense how to deal and how to behave with your customer regarding my complaints you was sent me chaque with wrong name and wrong amount i have a loss of not only amounts but postage charge courier charge, net charge scanning charge, my house is so far i have a used my bike that's why loss of petrol even mentally disturb also i have a no time to communicate with you i am busy with my business you was not understand me compliantly,

i want my all loss like courier charge, postage charge, time of loss expenses 10,000 claim on you because of i am very disturb from your side i feel really very bad to deal with you i never purchases any kind of on the naaptol.com

how many mistake you was done you must read my complaint no. 1 and 2 and see all the attachments chaque also scan

now !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i hope you will quickly response to me



tushar k purohit contact no. [protected]
bhavnagar

Thanks and warm regards,
-Mr.Tushar K. Purohit
E-Mail: [protected]@yahoo.co.in
itsme.[protected]@gmail.com

Cell.: +91-[protected]
+91-[protected]

Tel.: (R[protected]




--- On Tue, 16/3/10, tushar purohit <[protected]@yahoo.co.in> wrote:

From: tushar purohit <[protected]@yahoo.co.in>
Subject: Fw: Wrong Name with Wrong amount Cheque? must read = detailed complaint 1 and 2 and with photograph attach of your product
To: [protected]@naaptol.com
Date: Tuesday, 16 March, 2010, 6:14 PM
i send my detailed regarding my complaint to you today by UPC Post to you
i am really very shocked and very angry because you have a no any sense how to deal and how to behave with your customer regarding my complaints you was sent me chaque with wrong name and wrong amount i have a loss of not only amounts but postage charge courier charge, net charge scanning charge, my house is so far i have a used my bike that's why loss of petrol even mentally disturb also i have a no time to communicate with you i am busy with my business you was not understand me compliantly,

i want my all loss like courier charge, postage charge, time of loss expenses 10,000 claim on you because of i am very disturb from your side i feel really very bad to deal with you i never purchases any kind of on the naaptol.com

how many mistake you was done you must read my complaint no. 1 and 2 and see all the attachments chaque also scan

now !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i hope you will quickly response to me



tushar k purohit contact no. [protected]
bhavnagar

Thanks and warm regards,
-Mr.Tushar K. Purohit
E-Mail: [protected]@yahoo.co.in
itsme.[protected]@gmail.com

Cell.: +91-[protected]
+91-[protected]

Tel.: (R[protected]





Complaint - 1

From: - Mr.Tushar K. Purohit

“SHUBHAM” C-30,

Sitaramnagar,

Opp. Mangalam hall,

Bhavnagar – 364002

( Gujarat )



Date: - 15th Dec – 2009



Subject: - “Complaint related to the cell phone named – full touch screen smart phone”



Complaint number: - 17653 _____and____Order number: - 115600



To,



Respected Sir,



My name is Mr. tushar kanaiyalal purohit from bhavnagar (Gujarat) by this letter I want to inform you that I placed my order on date 06th December 2009 and I received on 10th December or 11th December 2009. Now this mobile phone is working properly due to which reason I am not aware, when I opened the box. From that time Mp3 songs are not bring played single time, therefore I don’t know anything that how shaking works. I would like to inform you related to the following matters:-



1. We have not got stick with this touch screen phone for easy operation.
2. Battery doesn’t work for long time even without long use.
3. Ring tone and Mp3 sound can not be listened earphone we can play and can hear songs. Phone doesn’t ring. In earphone at full volume sound is not clear (humming).
4. while operating by touching the screen some of the menus doesn’t open faster [ twice or thrice we have to touch ]
5. Not get if Micro SD Card (2 GB Memory) and TF SD Card?!
6. whets shuttle rotation, Yamaha chip, Gajai / Gajayi 2.0, (given in advertisement of gujarati news paper of “ SANDESH” – Bhavnagar )
7. Scratch guard was not sticking properly. It was use less.
8. User guideline page doesn’t give enough easy information related to the product..



Sir, I am sending full box to your co. same as I have received. I am returning all the things back which I have got inside the box. This is my humble request to change the piece as I am not at all satisfied with this product price please do needful as early as possible I would like to inform you complaint number and order number.



Complaint number: - 17653 and Order number: - 115600

Thinking you



Mr. tushar k. purohit



Note:- after knowing all such problems are have tried a lot to contact through phone but contact wasn’t taking place we have tried everyday your centers are always busy.

Complaint - 2

From: - Mr. Tushar Kanaiyalal Purohit

Date: - 23rd Dec 2009



Subject: - Complaint related to the cell phone full touch screen smart phone

Complaint Number: - 17653

Order Number: - 115600



To,



Respected Sir,



This is to inform you that the cell phone purchased by me is useless.

The phone which you have sent again after my previous complaint dated 19th December 2009 I have received. On that new phone on back side there are so many scratches on the lanes of camera and on flash light so as soon as I opened the box I have packed it again and I am sending you back. My request is that now I don’t want to see any damaged piece anymore if you’re to disenable to give a perfect phone than please send my money back.



Such a dirty service I have never seen with any other co. I would never

Suggest anyone in future to purchase any product from naaptol.com I am not at all satisfied with such type of service. Your employees may be feeling shame to work with such type of co. even if such complaints would come to me twice I would feel shame too.

Let’s see how you are keeping relation with people like me. Again I would like to say the same thing I feel shame to purchase the product from your co. if third time I will be getting damaged price.



Problem:-

1. Scratches on the lanes and flash light of the phone [ 2nd hand piece ]

2. After paying full amount I have to run a lot to send this product back to you shame on your co. don’t you think!!! What about your technicians? With this complaint full parcel

We are sending you again?! (2nd time)







Tushar k. purohit



thanks for everything about your wonderful bad service...!!!!!!!!!!!!!!!!!!!!!

Thanks and warm regards,
-Mr.Tushar K. Purohit
E-Mail: [protected]@yahoo.co.in
itsme.[protected]@gmail.com

Cell.: +91-[protected]
+91-[protected]

Tel.: (R[protected]




--- On Mon, 11/1/10, tushar purohit <[protected]@yahoo.co.in> wrote:


From: tushar purohit <[protected]@yahoo.co.in>
Subject: Fw: complaint 1 and 2 and with photograph attach of your product
To: [protected]@naaptol.com
Date: Monday, 11 January, 2010, 12:04 AM



Thanks and warm regards,
-Mr.Tushar K. Purohit
E-Mail: [protected]@yahoo.co.in
itsme.[protected]@gmail.com

Cell.: +91-[protected]
+91-[protected]

Tel.: (R[protected]




--- On Sun, 10/1/10, tushar purohit <[protected]@yahoo.co.in> wrote:


From: tushar purohit <[protected]@yahoo.co.in>
Subject: Fw: complaint 1 and 2 and with photograph attach of your product
To: [protected]@naaptol.com
Date: Sunday, 10 January, 2010, 11:37 PM



Thanks and warm regards,
-Mr.Tushar K. Purohit
E-Mail: [protected]@yahoo.co.in
itsme.[protected]@gmail.com

Cell.: +91-[protected]
+91-[protected]

Tel.: (R[protected]




--- On Sun, 10/1/10, tushar purohit <[protected]@yahoo.co.in> wrote:


From: tushar purohit <[protected]@yahoo.co.in>
Subject: complaint 1 and 2 and with photograph attach of your product
To: [protected]@naaptol.com
Date: Sunday, 10 January, 2010, 11:35 PM



Complaint - 1

From: - Mr.Tushar K. Purohit

“SHUBHAM” C-30,

Sitaramnagar,

Opp. Mangalam hall,

Bhavnagar – 364002

( Gujarat )



Date: - 15th Dec – 2009



Subject: - “Complaint related to the cell phone named – full touch screen smart phone”



Complaint number: - 17653 _____and____Order number: - 115600



To,



Respected Sir,



My name is Mr. tushar kanaiyalal purohit from bhavnagar (Gujarat) by this letter I want to inform you that I placed my order on date 06th December 2009 and I received on 10th December or 11th December 2009. Now this mobile phone is working properly due to which reason I am not aware, when I opened the box. From that time Mp3 songs are not bring played single time, therefore I don’t know anything that how shaking works. I would like to inform you related to the following matters:-



1. We have not got stick with this touch screen phone for easy operation.
2. Battery doesn’t work for long time even without long use.
3. Ring tone and Mp3 sound can not be listened earphone we can play and can hear songs. Phone doesn’t ring. In earphone at full volume sound is not clear (humming).
4. while operating by touching the screen some of the menus doesn’t open faster [ twice or thrice we have to touch ]
5. Not get if Micro SD Card (2 GB Memory) and TF SD Card?!
6. whets shuttle rotation, Yamaha chip, Gajai / Gajayi 2.0, (given in advertisement of gujarati news paper of “ SANDESH” – Bhavnagar )
7. Scratch guard was not sticking properly. It was use less.
8. User guideline page doesn’t give enough easy information related to the product..



Sir, I am sending full box to your co. same as I have received. I am returning all the things back which I have got inside the box. This is my humble request to change the piece as I am not at all satisfied with this product price please do needful as early as possible I would like to inform you complaint number and order number.



Complaint number: - 17653 and Order number: - 115600

Thinking you



Mr. tushar k. purohit



Note:- after knowing all such problems are have tried a lot to contact through phone but contact wasn’t taking place we have tried everyday your centers are always busy.

Complaint - 2

From: - Mr. Tushar Kanaiyalal Purohit

Date: - 23rd Dec 2009



Subject: - Complaint related to the cell phone full touch screen smart phone

Complaint Number: - 17653

Order Number: - 115600



To,



Respected Sir,



This is to inform you that the cell phone purchased by me is useless.

The phone which you have sent again after my previous complaint dated 19th December 2009 I have received. On that new phone on back side there are so many scratches on the lanes of camera and on flash light so as soon as I opened the box I have packed it again and I am sending you back. My request is that now I don’t want to see any damaged piece anymore if you’re to disenable to give a perfect phone than please send my money back.



Such a dirty service I have never seen with any other co. I would never

Suggest anyone in future to purchase any product from naaptol.com I am not at all satisfied with such type of service. Your employees may be feeling shame to work with such type of co. even if such complaints would come to me twice I would feel shame too.

Let’s see how you are keeping relation with people like me. Again I would like to say the same thing I feel shame to purchase the product from your co. if third time I will be getting damaged price.



Problem:-

1. Scratches on the lanes and flash light of the phone [ 2nd hand piece ]

2. After paying full amount I have to run a lot to send this product back to you shame on your co. don’t you think!!! What about your technicians? With this complaint full parcel

We are sending you again?! (2nd time)







Tushar k. purohit




thanks its really wonderful

Naaptol / boss e phone — defective product

I had purchased a boss e phone @rs.4199 from naaptol on 8th january. I got the product on 15th Jan. However it was partially defective and i was guided to return the product to a trader in Mumbai. I courired the product on 18th Jan. However till date i have not received the product nor any reimbursement. Every time when i contact the custmer care( i got complint no 36659), i was informed that i will get product in 7-8 days. I feel Naaptol is a fraud company and fooling the customers. Goverment should interfere and stop such online store.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.






Thank you.
Naaptol Customer Care.

i have also bought a touchpphone from naaptol.com .i ordered it on 22nd feb. and it delivered to me on 26th feb. when i open the box, the phone was a defective piece which dosent recognize sim and always display"insert sim" . i contacted to aaptol and they tell me to return it to vendor. i sended complete package, alongwith replacement form to the vendor "krishna traders" and it was delivered to them on 4th march. after that since last 15 days, there is niether any response from them, nor i got my replaced article. i contacted houndreds of times to coustemer care center, but they says that we doesent know anything. i feel that i was cheated by naaptol.com.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.






Thank you.
Naaptol Customer Care.