Comments
Dear Sir,
Kindly be advised that I have a Nissan Sunny 2013 which I bought it on Jan.2013 . The Car is Only 11 months old now.
On 23rd December 2013 While driving on a Main road in Alexandria, the front left wheel bend as a result of a part broken on the axes .
I lost control totally and the car, luckily we hit the pavement at the back left tire which helped in stopping the car without hitting any other car on the road .
The car was moved to Nissan agent in Alexandria …… . The Agent first Report that the Car wheel self-broken due to Hitting something ( which is completely wrong )
He Try to Ignore that this May be cause of bad Material Or Material Fatigue .
They Called an Engineers from Cairo to have a Look and they Reported that the Car first Hit the back left tire So which cause the forward Axes to be Broken !!!
All we can see from this, That All the Agent concern is The Money which we will pay and also Avoiding put Nissan cars name in any Doubt o[censored]sing poor material
So, My Family and mine Safety - which was really in Danger - was not his concern at All .
The Agent Estimated the cost to be EGP 13500 ( Aprox. 2000 USD ) . This is an primary cost and may be increased to more??
Sir, For your Information, On the 21st of October I have done the 10000km routine service at Nissan maintenance Agent ( not the one mentioned above as Alexandria is get 2 Nissan Service Agent
and The agent stated that they required to change many items on the Brake System (the master, and many other parts )
This parts cost was EGP[protected] USD ) but we did not pay as the car still in the warranty - till JAN 2014 .The cost is not the Issue, But How a Car with less than One year old is required
to change all this parts, and Also to get a broken Axes .
Also Now we get to Pay all this money for a Brand New Car Named Nissan Sunny .
Me and My husband Already Decided to Sell this Car once Repaired and Never buy Nissan Cars Again, But All our concern if this accident is Happening to Any other Family who get this Car and put there life in Danger by this Way !
I’m complaint about the bad made of this part of the car plus the unethical reply from the agent how didn’t care about the Goodwill of Nissan .
Sorry for any inconvenience
HAPPY NEW YEAR
Mrs/Shahira Zakaria
Kindly be advised that I have a Nissan Sunny 2013 which I bought it on Jan.2013 . The Car is Only 11 months old now.
On 23rd December 2013 While driving on a Main road in Alexandria, the front left wheel bend as a result of a part broken on the axes .
I lost control totally and the car, luckily we hit the pavement at the back left tire which helped in stopping the car without hitting any other car on the road .
The car was moved to Nissan agent in Alexandria …… . The Agent first Report that the Car wheel self-broken due to Hitting something ( which is completely wrong )
He Try to Ignore that this May be cause of bad Material Or Material Fatigue .
They Called an Engineers from Cairo to have a Look and they Reported that the Car first Hit the back left tire So which cause the forward Axes to be Broken !!!
All we can see from this, That All the Agent concern is The Money which we will pay and also Avoiding put Nissan cars name in any Doubt o[censored]sing poor material
So, My Family and mine Safety - which was really in Danger - was not his concern at All .
The Agent Estimated the cost to be EGP 13500 ( Aprox. 2000 USD ) . This is an primary cost and may be increased to more??
Sir, For your Information, On the 21st of October I have done the 10000km routine service at Nissan maintenance Agent ( not the one mentioned above as Alexandria is get 2 Nissan Service Agent
and The agent stated that they required to change many items on the Brake System (the master, and many other parts )
This parts cost was EGP[protected] USD ) but we did not pay as the car still in the warranty - till JAN 2014 .The cost is not the Issue, But How a Car with less than One year old is required
to change all this parts, and Also to get a broken Axes .
Also Now we get to Pay all this money for a Brand New Car Named Nissan Sunny .
Me and My husband Already Decided to Sell this Car once Repaired and Never buy Nissan Cars Again, But All our concern if this accident is Happening to Any other Family who get this Car and put there life in Danger by this Way !
I’m complaint about the bad made of this part of the car plus the unethical reply from the agent how didn’t care about the Goodwill of Nissan .
Sorry for any inconvenience
HAPPY NEW YEAR
Mrs/Shahira Zakaria
Dear sir
I bought my car from Arabian automobiles in Dubai, chassis No: JN 8 A Y 2N y 6 e 9 0 62369, Nissan patrol 2014 with 1800KM, I took it to Nissan Service provider in Kuwait to change oil and they refuse to grant me the Service unless I pay1000KD and 2000 KD to open a File for Servies
I was shocked after I paid around 19000 KD
This is the Service provided by Nissan inKuwait
is it acceptable
Yours Rashed ALHAIR
AUG 3191 @yahoo.com
I bought my car from Arabian automobiles in Dubai, chassis No: JN 8 A Y 2N y 6 e 9 0 62369, Nissan patrol 2014 with 1800KM, I took it to Nissan Service provider in Kuwait to change oil and they refuse to grant me the Service unless I pay1000KD and 2000 KD to open a File for Servies
I was shocked after I paid around 19000 KD
This is the Service provided by Nissan inKuwait
is it acceptable
Yours Rashed ALHAIR
AUG 3191 @yahoo.com
Respected Sir
This is to inform that I was been working in Surya Nissan since 9months has Sales manager. Since I have purchase Nissan Mira Premium promo of 2012 model, Since I have purchased in 2013 it has been registered in my name.
They have given discount of 108000 and registered the vehicle in my name and I was using vehicle. From Surya Nissan I have taken loan of 1 lakh to pay down payment for the car and paid to car. Since they have given loan they collected 4 security cheque to clear the loan, and they detected 25 thousand every month for 4 months.
Since I did like the environment of the company I left the job. Then HR has been given the reliving letter saying further no issue between me and company. Then I went and ask my Security Cheque to give back they did give. They said MD is not station once he will back From HR Jagadish has told me he will return it back.
The I left the company and using car and. One fine day the called and saying my discount has rejected from Nissan so I need to pay back that what they given discount for the car. Know I am not a employee of that company know I am a customer how come once they have discount to a customer and asking back is it right part on them.
Keeping those cheque and starting demanding and making torture calls saying come and leave the or else we will put that cheque and Bounce it they have done that and send Notice to me.
Then I went paid 50 thousand to clear the issue. For that they did given receipt for me they have taken letter that I need to pay for them. I have all the proof that they have detected in my salary every month 25 thousand for that loan. They have treating Employees like a slaves and some times MD is to hit his own Employee that person is from Accounts guy.
So kindly help me out in this get my money back from surya
Thanks And Regards
Prakash.
[protected].
This is to inform that I was been working in Surya Nissan since 9months has Sales manager. Since I have purchase Nissan Mira Premium promo of 2012 model, Since I have purchased in 2013 it has been registered in my name.
They have given discount of 108000 and registered the vehicle in my name and I was using vehicle. From Surya Nissan I have taken loan of 1 lakh to pay down payment for the car and paid to car. Since they have given loan they collected 4 security cheque to clear the loan, and they detected 25 thousand every month for 4 months.
Since I did like the environment of the company I left the job. Then HR has been given the reliving letter saying further no issue between me and company. Then I went and ask my Security Cheque to give back they did give. They said MD is not station once he will back From HR Jagadish has told me he will return it back.
The I left the company and using car and. One fine day the called and saying my discount has rejected from Nissan so I need to pay back that what they given discount for the car. Know I am not a employee of that company know I am a customer how come once they have discount to a customer and asking back is it right part on them.
Keeping those cheque and starting demanding and making torture calls saying come and leave the or else we will put that cheque and Bounce it they have done that and send Notice to me.
Then I went paid 50 thousand to clear the issue. For that they did given receipt for me they have taken letter that I need to pay for them. I have all the proof that they have detected in my salary every month 25 thousand for that loan. They have treating Employees like a slaves and some times MD is to hit his own Employee that person is from Accounts guy.
So kindly help me out in this get my money back from surya
Thanks And Regards
Prakash.
[protected].
Dear Sir!
My name is Alexander Shmakov, I am from Russia, Saint-Petersburg.
I am a Nissan Teana, 3, 5 - J32 Car owner. Date issue - 28.10.2010
vehicle mileage - 63000 Km
Issued - NMGR
This week there were serious problems with the CVT transmission.
On the Internet I found information about CVT Transmission Campaign Bulletin
FIELD QUALITY ASSURANCE – EUROPE
(This document is in attachment)
1. In official dealers salons - refused to give information about the campaign.
2. NISSAN MOTOR RUS LLC, Moscow (ООО "НИССАН МОТОР РУС") - they told me that my car does not fit into this campaign, without explanation.
Please inform me:
Is the Nissan company has increased the warranty on the CVT Transmissions - up to 5 years or 150 000 km?
If so, where can I go to protect my interests?
Please help me!
Thank you so much!
Yours sincerely,
Alexander Shmakov
My name is Alexander Shmakov, I am from Russia, Saint-Petersburg.
I am a Nissan Teana, 3, 5 - J32 Car owner. Date issue - 28.10.2010
vehicle mileage - 63000 Km
Issued - NMGR
This week there were serious problems with the CVT transmission.
On the Internet I found information about CVT Transmission Campaign Bulletin
FIELD QUALITY ASSURANCE – EUROPE
(This document is in attachment)
1. In official dealers salons - refused to give information about the campaign.
2. NISSAN MOTOR RUS LLC, Moscow (ООО "НИССАН МОТОР РУС") - they told me that my car does not fit into this campaign, without explanation.
Please inform me:
Is the Nissan company has increased the warranty on the CVT Transmissions - up to 5 years or 150 000 km?
If so, where can I go to protect my interests?
Please help me!
Thank you so much!
Yours sincerely,
Alexander Shmakov
nissan terrano spare parts not available in delhi my no [protected]
Dear gentleman
Really I am not happy to used Nissan cars we have every bad dear in Saudi Arabia my car (JUKE) 2014 and I have more problem.the car done 2500 km only but al Issa cop. Not response to repair my car and really I am not interested to let my friend to bay Nissan
1-air leaking from front door
2-brake squeak noise
3- pulling right aside
4-vibration at 100/ km speed
Only they do balance for tire only
Please help me to repair my car it still under warranty .
Anas
Mobil : [protected]
Really I am not happy to used Nissan cars we have every bad dear in Saudi Arabia my car (JUKE) 2014 and I have more problem.the car done 2500 km only but al Issa cop. Not response to repair my car and really I am not interested to let my friend to bay Nissan
1-air leaking from front door
2-brake squeak noise
3- pulling right aside
4-vibration at 100/ km speed
Only they do balance for tire only
Please help me to repair my car it still under warranty .
Anas
Mobil : [protected]
Dear all
I would like to inform you that I entered my vehicle JUKE 2014 VIN# ET300716, Km. 2750 in Nissan Alissa dealer service center in dammam khobar highway for repair complaints 1. Front/LHS Door air leak at 100km speed 2. Vehicle pulling right side at speed 100km 3. Front brake squeaking noise when apply 4.vehicle vibration over 100km.5. Transmission late shifting . After 3days in workshop of repair I received vehicle only fixed vehicle vibration only balancing done.but rest all my complaints not solved. I need your support to fix my problems of my vehicle.
Anas
Saudi Arabia
Mob: +[protected]
e-mail/. [protected]@hotmail.com
I would like to inform you that I entered my vehicle JUKE 2014 VIN# ET300716, Km. 2750 in Nissan Alissa dealer service center in dammam khobar highway for repair complaints 1. Front/LHS Door air leak at 100km speed 2. Vehicle pulling right side at speed 100km 3. Front brake squeaking noise when apply 4.vehicle vibration over 100km.5. Transmission late shifting . After 3days in workshop of repair I received vehicle only fixed vehicle vibration only balancing done.but rest all my complaints not solved. I need your support to fix my problems of my vehicle.
Anas
Saudi Arabia
Mob: +[protected]
e-mail/. [protected]@hotmail.com
Good day, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Am not sure if I am sending this message to the right party, but seriously am seeking your assistant to forward it to the concerned party as am really frustrated &amp; hopeless at the moment.
I own a black x trail 2008 inCairo, Egypt plates number WA 8476 Egypt and am keen to visit the maintenance just on time on Abu Rawash branch in Egypt as the car have recordthere since I bought the car.
Chase 892 Motor No. 501540.
I made a reservation on last Wednesday09/07/2014 for 180, 000 maintenance and when I went there they refused to receive the car claiming it will takes long time even I was there at 10 am.
I took another appointment on12/07/2014 and I left the car and supposed to receive it the other day13/07/2014 for the responsible Eng. Mohamed Fattouh.
I was shocked that the A/C wasn't working at all even I didn't complain from it and ABS lamp is on all the time.
The Eng. in charge Mohamed Fattouh fixed the A/C and he claimed that ABS machine need to be changed all of a sudden however I did not complain and the disaster that the maintenance do not have that machine!
I refused to take the car from them and looking for your help ASAP as am living far away form the maintenance place and using my car daily due to my works nature.
Appreciate hearing your feedback.
Am not sure if I am sending this message to the right party, but seriously am seeking your assistant to forward it to the concerned party as am really frustrated &amp; hopeless at the moment.
I own a black x trail 2008 inCairo, Egypt plates number WA 8476 Egypt and am keen to visit the maintenance just on time on Abu Rawash branch in Egypt as the car have recordthere since I bought the car.
Chase 892 Motor No. 501540.
I made a reservation on last Wednesday09/07/2014 for 180, 000 maintenance and when I went there they refused to receive the car claiming it will takes long time even I was there at 10 am.
I took another appointment on12/07/2014 and I left the car and supposed to receive it the other day13/07/2014 for the responsible Eng. Mohamed Fattouh.
I was shocked that the A/C wasn't working at all even I didn't complain from it and ABS lamp is on all the time.
The Eng. in charge Mohamed Fattouh fixed the A/C and he claimed that ABS machine need to be changed all of a sudden however I did not complain and the disaster that the maintenance do not have that machine!
I refused to take the car from them and looking for your help ASAP as am living far away form the maintenance place and using my car daily due to my works nature.
Appreciate hearing your feedback.
HR Deptt
Nissan - Japan.
I shall be greatful if you provide me the email id of Takashi Hata San, chairman - africa, middle east, india region asap.
Looking forward of your earliest response.
warm regards
kanwal
[protected]
[protected]@gmail.com
Nissan - Japan.
I shall be greatful if you provide me the email id of Takashi Hata San, chairman - africa, middle east, india region asap.
Looking forward of your earliest response.
warm regards
kanwal
[protected]
[protected]@gmail.com
I bought Nissan sunny new shape 2014 from Egypt (Nissan Egypt) I got my car at 14 Jan 2014 . I faced problem with brake system since 1st use of car. I complained at routine maintenance 1000 km 5000 km 10000km >>> when my car at united group maintenance center for 10000 km service> they told me I have to replace brake lining and tanaber (cylinders) on my charge. I asked them where are my complains and defect of manufacturer, there told me complain for Nissan Egypt to get your right because of this famous defect in this brand. I complained to call center 16244 Nissan Egypt at 26-27/7/2014 then august and 30 of august and they told me they will call through 72 hour till now nobody call me and I sent several e mail for them >>>>> although other service replace this part that have defect in guarantee without complain
my car motor no : 717858A chassis no: 20187
I asked why Nissan Egypt and service deal with customers by this way ... where is the guarantee and rights
please sir >> help me and Egyptian for your car to keep your customers because we love Nissan in Egypt other wise we will go away to another brands.
thank you sir
Yasser sobh from Egypt
[protected]@hotmail.com
my car motor no : 717858A chassis no: 20187
I asked why Nissan Egypt and service deal with customers by this way ... where is the guarantee and rights
please sir >> help me and Egyptian for your car to keep your customers because we love Nissan in Egypt other wise we will go away to another brands.
thank you sir
Yasser sobh from Egypt
[protected]@hotmail.com
Hi,
My first impression was +ve towards Nissan so decided to book my first car at BM Nissan but after facing problems ( like delayed car delivery and very pathetic and irresponsible after sales service from BM Nissan, Faridabad, Haryana, INDIA and Atmaram Nissan, Agra, INDIA ), I has come to know what is problem with this company and its car dealers/agencies. I am totally disturbed and now having -ve impression with very BIG NO for Nissan till further improvement with customer relations and after sales service.
Below is the precise nature of the complaint:
=================================
Absolutely devastating customer service and after sales service since Every time I had to call and it got delay for 38 days till today
On 10 Aug 2014 I met with accident in Agra so I called to BM Nissan customer care executive.
She suggest to drop car to nearest dealer "Atmaram Nissan, Sikandra, Agra". When I reached there then Owner of "Atmaram Nissan, Sikandra, Agra" instructed his staff not to allow for service as it has been closed. The time was 3:30 pm on 10th Aug 2014. When I informed same to BM Nissan customer care executive then she was also not seeking to assist me due to local festival "Rakshabandhan". Finally I took to local mechanic and he does little repair so that I can reach to BM Nissan, Faridabad (INDIA) on 11th Aug 2014. I dropped my car their and I was informed 30th Aug 2014 as delivery date after complete service. I didn't got any call in between so I called on 28th Aug 2014 and after to many tries someone picked phone but disconnected without any response. I called BM Nissan customer care executive also but her colleague picked phone and informed me that she will inform and will call later but I didn't got call till 5th Sep 2014. Then I went at their office to find out problem then I was informed that some parts are unavailable and they can't deliver my car till 30th Sep 2014. They ensure at serivce center that I would get further updates but I am still waiting for it and till now no news. My car Number plate: UP 14 CC 0122 and Cassie number: mdhfbuk13d[protected]A
I am looking forward to take corrective action by company against such practices of dealers and provide me real facts about problem.
Quick response is very much appreciated.
Thanks,
Neeraj
([protected])
My first impression was +ve towards Nissan so decided to book my first car at BM Nissan but after facing problems ( like delayed car delivery and very pathetic and irresponsible after sales service from BM Nissan, Faridabad, Haryana, INDIA and Atmaram Nissan, Agra, INDIA ), I has come to know what is problem with this company and its car dealers/agencies. I am totally disturbed and now having -ve impression with very BIG NO for Nissan till further improvement with customer relations and after sales service.
Below is the precise nature of the complaint:
=================================
Absolutely devastating customer service and after sales service since Every time I had to call and it got delay for 38 days till today
On 10 Aug 2014 I met with accident in Agra so I called to BM Nissan customer care executive.
She suggest to drop car to nearest dealer "Atmaram Nissan, Sikandra, Agra". When I reached there then Owner of "Atmaram Nissan, Sikandra, Agra" instructed his staff not to allow for service as it has been closed. The time was 3:30 pm on 10th Aug 2014. When I informed same to BM Nissan customer care executive then she was also not seeking to assist me due to local festival "Rakshabandhan". Finally I took to local mechanic and he does little repair so that I can reach to BM Nissan, Faridabad (INDIA) on 11th Aug 2014. I dropped my car their and I was informed 30th Aug 2014 as delivery date after complete service. I didn't got any call in between so I called on 28th Aug 2014 and after to many tries someone picked phone but disconnected without any response. I called BM Nissan customer care executive also but her colleague picked phone and informed me that she will inform and will call later but I didn't got call till 5th Sep 2014. Then I went at their office to find out problem then I was informed that some parts are unavailable and they can't deliver my car till 30th Sep 2014. They ensure at serivce center that I would get further updates but I am still waiting for it and till now no news. My car Number plate: UP 14 CC 0122 and Cassie number: mdhfbuk13d[protected]A
I am looking forward to take corrective action by company against such practices of dealers and provide me real facts about problem.
Quick response is very much appreciated.
Thanks,
Neeraj
([protected])
Worst service specially by R C Nissan Delhi. i ahve also filled complaint with their customer care dept but they have deaf ears. Even not bother to reply. planning to go consumer court now. My entire clutch system got broke down just after 40000 kms. despite my previous complaints they had not bothered to repair and now i had paid 25000 rs to get it repair from RC Nissan, but again the same problem is arising and RC Nissan and parent company neither replying to my mails nor taking any action.
dear sir,
i booked nissan terrano top end model by paying Rs 1 lakh. before booking, i enquired if i can buy insurance directly, they refused. then i was forced to also buy 3 years comprehensive maintenance. then i was told that registration will be done by them (RITU NISSAN) dealer, which i refused. they then agreed and then i handed over Rs 1 lakh cheque. the date of delivery was mentioned on the booking form was dussehra of 2014. in 5 days, i paid balance amount by single cheque and 100% payment was done. i approached registration authorities for choice number and paid Rs 5000/ for the number. thereafter, the dealer RITU NISSAN did not hand me the receipt of monies received nor the invoice copy for registration purpose, because i refused to entertain one of its staff, who wanted a BRIBE of Rs 5000/ since, i was getting the vehicle registered.
thereafter, Nissan company was complained and they said they will get back in 7 days. it is more than 2 months that they are not responding to my emails. It is really SHOCKING that after receiving 100% payment, they are not responding. my claim for losses, 18% interest claim on monies paid and penalty charges for not delivering the vehicle on time.
if anybody wants to contact, please do write to me at
kumar.[protected]@gmail.com
i booked nissan terrano top end model by paying Rs 1 lakh. before booking, i enquired if i can buy insurance directly, they refused. then i was forced to also buy 3 years comprehensive maintenance. then i was told that registration will be done by them (RITU NISSAN) dealer, which i refused. they then agreed and then i handed over Rs 1 lakh cheque. the date of delivery was mentioned on the booking form was dussehra of 2014. in 5 days, i paid balance amount by single cheque and 100% payment was done. i approached registration authorities for choice number and paid Rs 5000/ for the number. thereafter, the dealer RITU NISSAN did not hand me the receipt of monies received nor the invoice copy for registration purpose, because i refused to entertain one of its staff, who wanted a BRIBE of Rs 5000/ since, i was getting the vehicle registered.
thereafter, Nissan company was complained and they said they will get back in 7 days. it is more than 2 months that they are not responding to my emails. It is really SHOCKING that after receiving 100% payment, they are not responding. my claim for losses, 18% interest claim on monies paid and penalty charges for not delivering the vehicle on time.
if anybody wants to contact, please do write to me at
kumar.[protected]@gmail.com
Harry Dobelstein
January 23 at 5:33pm ·
Hi to all in the NISSAN AUSTRALIA motor co.
About 15 month a go Home Design Pty.Ltd. purchased a 2007 Nissan Elgrand E51 Import.
The “ BUS “ is a delight to all traveling and operating it on the roads in Western Australia.
We still have little surprises popping out when one more hidden storage container is opening.
The limited radio (USA) frequency problem is known and we have overcome it with an external transmitter...
TV reception is still a mystery, the receiver is under the co-driver seat but the screen selection in Japanese.
One major problem is the total confusion pressing buttons and wondering what will and can happen.
No translation from Japanese to English is provided and not possible to download on the net.
The on-board computer settings translation and fuse boxes info is so important to operate a Vehicle safely.
Vital Info could be overlooked and not understand possible causing an accident and hurting persons.
The Nissan CO. in Japan we contacted about 4 month ago and never have had a replay regarding translations.
We assume a lot Nissan owners of a E 50 – E51- E52 have the same problem and would appreciate a little help.
Please give this info free over an email, possible provide a link on you tube to all the almost happy Elgrand owners.
Regards Harry Dobelstein
Director – Home Design Pty.Ltd.
January 23 at 5:33pm ·
Hi to all in the NISSAN AUSTRALIA motor co.
About 15 month a go Home Design Pty.Ltd. purchased a 2007 Nissan Elgrand E51 Import.
The “ BUS “ is a delight to all traveling and operating it on the roads in Western Australia.
We still have little surprises popping out when one more hidden storage container is opening.
The limited radio (USA) frequency problem is known and we have overcome it with an external transmitter...
TV reception is still a mystery, the receiver is under the co-driver seat but the screen selection in Japanese.
One major problem is the total confusion pressing buttons and wondering what will and can happen.
No translation from Japanese to English is provided and not possible to download on the net.
The on-board computer settings translation and fuse boxes info is so important to operate a Vehicle safely.
Vital Info could be overlooked and not understand possible causing an accident and hurting persons.
The Nissan CO. in Japan we contacted about 4 month ago and never have had a replay regarding translations.
We assume a lot Nissan owners of a E 50 – E51- E52 have the same problem and would appreciate a little help.
Please give this info free over an email, possible provide a link on you tube to all the almost happy Elgrand owners.
Regards Harry Dobelstein
Director – Home Design Pty.Ltd.
very true sir,
i have made 100% down payment for Nissan Terrano and the vehicle was supposed to be delivered on DHANTERAS, that is 6th October 2014. till date, they have not delivered the vehicle nor have they issued receipts for monies taken nor have they issued the invoice. if this is the service we Indians are getting during the sale of vehicle, GOD alone can help the Nissan customers after they purchase the vehicle. Hope BJP government will take strict action against the fraudulent NISSAN after reading this complaints that are posted on website.
As it is, NISSAN INDIA has already violated the competition laws by fraudulently entering in agreement with Renault India and using the duster engine and charging Rs 1.50 lakhs more to its customers. Surprisingly, the chairman for both the companies, Mr Carlos Ghosn is the SAME. I sincerely hope, somebody files a complaint with Competition Commission of India
i have made 100% down payment for Nissan Terrano and the vehicle was supposed to be delivered on DHANTERAS, that is 6th October 2014. till date, they have not delivered the vehicle nor have they issued receipts for monies taken nor have they issued the invoice. if this is the service we Indians are getting during the sale of vehicle, GOD alone can help the Nissan customers after they purchase the vehicle. Hope BJP government will take strict action against the fraudulent NISSAN after reading this complaints that are posted on website.
As it is, NISSAN INDIA has already violated the competition laws by fraudulently entering in agreement with Renault India and using the duster engine and charging Rs 1.50 lakhs more to its customers. Surprisingly, the chairman for both the companies, Mr Carlos Ghosn is the SAME. I sincerely hope, somebody files a complaint with Competition Commission of India
Hi, I am the owner of Nissan Terreno xv, I would like to put in the experience I had at Nissan service station Moti Nagar New delhi. My car was in there on 9th of May for the service on 40000 kms. On the inspection of my car, the service advisor named Pooja noticed that the cover on the driving seat was broken so when she was done with inspecting my car I asked her for that part, but it was not available at that moment so she took an advance of 900 rs and told me it will be in within 15 days. I was called in nissan on Monday that your ordered part has arrived u can get it fixed. I asked them to get my car picked the same day because I was unwell. On the arrival of the driver he noticed that the part car is going in for is glued to my leather seat. When he took my car to station the person incharge call me and said that ur car seat cover will be damaged if we try to pull the cover out so I asked him in a loud tone that who is that who has glued my seat then and his much louder tone that we don't have working here, u must have done it urself and now you are blaming us for it. I asked them them to deliver my car back without fixing it. Yesterday on 27th of May I went there to talk about the matter at around 1130 A.M. I went there as a customer without telling them what iam here for and the sevice advisor at that point attended me. I told them I need to get the passenger side cover fixed the way they have done it on my driver side. He immediately went and called the worker to fix it. I have the video as an evidence that the worker has glue in his hands and he is putting that on my seat. When this was done I told the service advisor to call the service manager(Mr.Sanjay Singh) so I can talk to him about the matter. When I confronted the service manager that my car seat has been damaged by you people and told him tha I have a video of it, instaed of saying sorry he asked me to show him the video. Then he realized that he should be talking about the ordered part, when I gave them the recipt and after lookin at the part in the car he refused to change it by saying that this part cost 1800rs not 900rs. I told him its not my duty to check the rates of the part and i[censored] have told the customer wrong price its there responsibility not customers. So as the result of this scenario my part wasn't given to me and was told to take the money back so I bought a rear view glass for the right side of my car which was 250rs and given the money back. I asked Mr.Sanjay Singh to get that thing separated from my seat without damaging my seat and he refuse to do so. There was no conclusion to my complaint in the end, because Mr. Singh called in another manager Miss.pooja (C.R.M). She tried to manipulate the whole story and started asking questions to me that why would our worker walk all the way to get and glue and put that much of effort to put it in your car. Why would we make them do it when we have ordered the part. I left the premises immediately after this conversation. My seat cover cost 7500rs iam not asking for my seat covers but want some action to be taken and whatever the price they told me for the part I should be given that. It was very unproffesional the way they dealt with me. iam attaching the video of them putting glue to my car and the copy of the receipt on which they have given me the glass and refunded my money. I want some compensation for it. Thanks
[protected] Forwarded message[protected]
From: harish sharma <harish.[protected]@gmail.com>
Date: Thu, May 28, 2015 at 3:58 PM
Subject: Fwd: Complain No.-24149-RJ14CR0375
To: customercare.[protected]@email.nissan.in
Hi,
I am owner of Nissan Micra Diesel Premium 2012 Purchased from
Royal Nissan Jaipur.
Last service done on 4th April 2015 at Hind Nissan Chandigarh.
After Few days of service on 22nd April My car engine shaking
abnormally.I contact to nissan customer care road side
assistance...They toe my car to Hind Nissan Motor...Every thing was
ok I was very satisfied with Your Services...
But After That...Story was very different...
23rd April ----Car was at Hind Nissan But They were not able to
diagnosis the problem.
24th April-----At afternoon I got feedback that They got the issue and
some hardware need to change engine injector, , My car was in extended
warranty, , , Same time I send all the related documents to Hind Nissan.
Horrible Process... They Call me after 2 week that some document
was not clear...They Need the document again.
Than they got the approval...
Than they are waiting some surveyor...
Again Gr8 Example for service delivery in 2 weeks surveyor complete
the process & gave approval for hardware...
Now again a more week required for hardware availability...
On 23rd May they Got the Hardware & Promise me to handover my car on 26th May.
But again I call to Hind nissan today & Answer was same as from last 1
month they are still Not able to handover my car...
Total Days in Process They taken till now 35 Days...But still no Hope.
In all between I call 100 times at customer care but No positive
response from their side.
I was not able to got updates...I call different people Multiple Times
But No response...
I am suffering from Last More than 1 & half Month...Any one can Help if
Not ...Please take your car back...I am very-2 Unsatisfied with your
services...
If I will not get response of this mail I will go Higher side...
Please Take seriously this issue This way of service You are going to
Loose so many Customers...
Thanks & Regards
Harish Sharma
[protected]
RJ14CR0375
From: harish sharma <harish.[protected]@gmail.com>
Date: Thu, May 28, 2015 at 3:58 PM
Subject: Fwd: Complain No.-24149-RJ14CR0375
To: customercare.[protected]@email.nissan.in
Hi,
I am owner of Nissan Micra Diesel Premium 2012 Purchased from
Royal Nissan Jaipur.
Last service done on 4th April 2015 at Hind Nissan Chandigarh.
After Few days of service on 22nd April My car engine shaking
abnormally.I contact to nissan customer care road side
assistance...They toe my car to Hind Nissan Motor...Every thing was
ok I was very satisfied with Your Services...
But After That...Story was very different...
23rd April ----Car was at Hind Nissan But They were not able to
diagnosis the problem.
24th April-----At afternoon I got feedback that They got the issue and
some hardware need to change engine injector, , My car was in extended
warranty, , , Same time I send all the related documents to Hind Nissan.
Horrible Process... They Call me after 2 week that some document
was not clear...They Need the document again.
Than they got the approval...
Than they are waiting some surveyor...
Again Gr8 Example for service delivery in 2 weeks surveyor complete
the process & gave approval for hardware...
Now again a more week required for hardware availability...
On 23rd May they Got the Hardware & Promise me to handover my car on 26th May.
But again I call to Hind nissan today & Answer was same as from last 1
month they are still Not able to handover my car...
Total Days in Process They taken till now 35 Days...But still no Hope.
In all between I call 100 times at customer care but No positive
response from their side.
I was not able to got updates...I call different people Multiple Times
But No response...
I am suffering from Last More than 1 & half Month...Any one can Help if
Not ...Please take your car back...I am very-2 Unsatisfied with your
services...
If I will not get response of this mail I will go Higher side...
Please Take seriously this issue This way of service You are going to
Loose so many Customers...
Thanks & Regards
Harish Sharma
[protected]
RJ14CR0375
Hi ! I am using nissan xtrail and from last two years have been taken for granted by nissan and two of its service partner in Mumbai and in thane icchiban erstwhile service partner and Rutu nissan in thane. In last two years I would have hardly driven the vehicle forn1000km and would have spent over 7-8 lacs rupees apart from torture, mental agony and opportunity cost. ... This is one of the worst service I have got by any company in my life time. Despite so many mails to india ceo, country service heads vehicle is still lying in the workshop and they are comfortably sitting over it... This is truly ridiculous and can't believe an organization like nissan and Renault can afford to do this... Would certainly not recommend any one to buy either nissan vehicle or Renault vehicle... I am also attaching series of communication sent by me to them Barlow... Any one need more feedback pls call me back on [protected]
Dear Mr. Malhotra,
Perhaps this is 26th plus mail I am writing to you and your organisation and for which have not found any solution...
Just to give you zest, in last two years my vehicle must have gone at least 50 times to nissan workshop and have spent over 6-7 lacs of rupee and during these period I would have hardly driven the vehicle for 30 days... The situation is really torturous and frustrating and would request you to pls take personal involvement in sorting this out...
Here are some of my recommendations;
1. Since this is not getting resolved and I have spent huge amount of money over 7 lacs couple with two years of time nd torture... Nissan can take this vehicle for R&D nd further research.. And I can get some new xtrail in exchange... It can be win win for both
2. If this is not possible nissan can give me some vehicle to drive in interim or till such time it get completely resolved...
Pls note till now I have not raised this to any media, social media or consumer forum considering I m loyal customer of nissan.. I m genuinely looking for resolve and if I don't get this time with compensation all the losers I have had... I will be forced to take action against the organisation...
Looking forward for your support...
Many thanks
Mayur
[protected]
Sent from my iPhone
On 12-Apr-2015, at 1:40 pm, Mayur <[protected]@yahoo.co.in> wrote:
Dear mr malhotra,
I am still awaiting for any concrete solution
Mayur
Sent from my iPad
On Apr 2, 2015, at 7:41 PM, Mayur <[protected]@yahoo.co.in> wrote:
Dear Mr.Malhotra,
I am writing this mail after all nissan service doors are shut and have been made ginny pig for really long now and in that process I have lost at least over 20 lacs of money and most importantly time and peace. Earlier I was taken on ride by Icchiban nissan and few mails are appended for your reference and from last couple of years by rutu nissan... In last two to three months I would have sent my car at least 10 times and post couple of days problem persist... Seriously don't know what to do now if organisation like nissan doesn't have technical solution for its own product... This is certainly one classic example of systemic failure...
I am writing this mail to you with hope that you will act in line with nissan worldwide reputation and also compensate all the losses caused by your authorised service center...
Looking forward for early reply and resolve
Many thanks
Mayur
[protected]
Sent from my iPhone
On 07-Jun-2012, at 12:53 pm, mayur satyavrat <[protected]@yahoo.co.in> wrote:
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Thursday, 7 June 2012 12:52 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Today is close to two weeks & i have yet to hear from you. Would appreciate early revert with some resolution.
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Thursday, 31 May 2012 10:54 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Its 5th day since i have brought this to your notice & really unfortunate to not get any call or revert from you. Certainly i am not being happy as a Nissan customer & if this is the state of after sales service "god bless the one who intend to buy Nissan cars in India.
I thought my issue will be resolved or at least i will be updated on developments but seeing the non customer friendly & laid back approach, i don't have any other avenue left except to reach out to Consumer forum, media & social media.
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Tuesday, 29 May 2012 11:13 AM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! I am still awaiting any revert...
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Sent: Monday, 28 May 2012 12:15 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Pls attached find the same & i am certainly looking for soultion to the well described problem.., would appreciate quicker resolve
Vehicle NO: MH 06W 6095
City: Thane (Mumbai)
Pin Code: 400607
Std Code: 022
Date of Purchase: 2004
Name of the dealer:aquest
Last Service Date:Feb 2012
Km Of Car: 88000
VIN No of the Vehicle:JN1TENT30Z0006003
Many Thanks
Mayur
91 [protected]
From: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
To: mayur satyavrat <[protected]@yahoo.co.in>
Sent: Monday, 28 May 2012 8:33 AM
Subject: RE: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Dear Mr. Satyavrat,
Good day and a warm welcome from Nissan. Thank you for contacting us.
We will be more than happy to assist you with your query.
We are sorry for the inconvenience caused to you.
Request you to please provide the below mentioned details
Vehicle NO:
City:
Pin Code:
Std Code:
Date of Purchase:
Name of the dealer:
Last Service Date:
Km Of Car:
VIN No of the Vehicle:
The VIN No of the Vehicle is same as the Chassis Number (17 Digit Alpha numeric no), which is embossed below the Lower side of the Driver Seat.
So we can raise a Complaint for the same.
For any query please feel free to contact our customer care[protected].
Hope this answers your query satisfactorily.
Please feel free to get in touch with us if you need further assistance.
Regards
Team Nissan
From:<
Dear Mr. Malhotra,
Perhaps this is 26th plus mail I am writing to you and your organisation and for which have not found any solution...
Just to give you zest, in last two years my vehicle must have gone at least 50 times to nissan workshop and have spent over 6-7 lacs of rupee and during these period I would have hardly driven the vehicle for 30 days... The situation is really torturous and frustrating and would request you to pls take personal involvement in sorting this out...
Here are some of my recommendations;
1. Since this is not getting resolved and I have spent huge amount of money over 7 lacs couple with two years of time nd torture... Nissan can take this vehicle for R&D nd further research.. And I can get some new xtrail in exchange... It can be win win for both
2. If this is not possible nissan can give me some vehicle to drive in interim or till such time it get completely resolved...
Pls note till now I have not raised this to any media, social media or consumer forum considering I m loyal customer of nissan.. I m genuinely looking for resolve and if I don't get this time with compensation all the losers I have had... I will be forced to take action against the organisation...
Looking forward for your support...
Many thanks
Mayur
[protected]
Sent from my iPhone
On 12-Apr-2015, at 1:40 pm, Mayur <[protected]@yahoo.co.in> wrote:
Dear mr malhotra,
I am still awaiting for any concrete solution
Mayur
Sent from my iPad
On Apr 2, 2015, at 7:41 PM, Mayur <[protected]@yahoo.co.in> wrote:
Dear Mr.Malhotra,
I am writing this mail after all nissan service doors are shut and have been made ginny pig for really long now and in that process I have lost at least over 20 lacs of money and most importantly time and peace. Earlier I was taken on ride by Icchiban nissan and few mails are appended for your reference and from last couple of years by rutu nissan... In last two to three months I would have sent my car at least 10 times and post couple of days problem persist... Seriously don't know what to do now if organisation like nissan doesn't have technical solution for its own product... This is certainly one classic example of systemic failure...
I am writing this mail to you with hope that you will act in line with nissan worldwide reputation and also compensate all the losses caused by your authorised service center...
Looking forward for early reply and resolve
Many thanks
Mayur
[protected]
Sent from my iPhone
On 07-Jun-2012, at 12:53 pm, mayur satyavrat <[protected]@yahoo.co.in> wrote:
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Thursday, 7 June 2012 12:52 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Today is close to two weeks & i have yet to hear from you. Would appreciate early revert with some resolution.
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Thursday, 31 May 2012 10:54 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Its 5th day since i have brought this to your notice & really unfortunate to not get any call or revert from you. Certainly i am not being happy as a Nissan customer & if this is the state of after sales service "god bless the one who intend to buy Nissan cars in India.
I thought my issue will be resolved or at least i will be updated on developments but seeing the non customer friendly & laid back approach, i don't have any other avenue left except to reach out to Consumer forum, media & social media.
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Tuesday, 29 May 2012 11:13 AM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! I am still awaiting any revert...
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Sent: Monday, 28 May 2012 12:15 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Pls attached find the same & i am certainly looking for soultion to the well described problem.., would appreciate quicker resolve
Vehicle NO: MH 06W 6095
City: Thane (Mumbai)
Pin Code: 400607
Std Code: 022
Date of Purchase: 2004
Name of the dealer:aquest
Last Service Date:Feb 2012
Km Of Car: 88000
VIN No of the Vehicle:JN1TENT30Z0006003
Many Thanks
Mayur
91 [protected]
From: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
To: mayur satyavrat <[protected]@yahoo.co.in>
Sent: Monday, 28 May 2012 8:33 AM
Subject: RE: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Dear Mr. Satyavrat,
Good day and a warm welcome from Nissan. Thank you for contacting us.
We will be more than happy to assist you with your query.
We are sorry for the inconvenience caused to you.
Request you to please provide the below mentioned details
Vehicle NO:
City:
Pin Code:
Std Code:
Date of Purchase:
Name of the dealer:
Last Service Date:
Km Of Car:
VIN No of the Vehicle:
The VIN No of the Vehicle is same as the Chassis Number (17 Digit Alpha numeric no), which is embossed below the Lower side of the Driver Seat.
So we can raise a Complaint for the same.
For any query please feel free to contact our customer care[protected].
Hope this answers your query satisfactorily.
Please feel free to get in touch with us if you need further assistance.
Regards
Team Nissan
From:<
Nissan is one of the worst product and company I have seen... Proof is just belowDear Mr. Malhotra,
Perhaps this is 26th plus mail I am writing to you and your organisation and for which have not found any solution...
Just to give you zest, in last two years my vehicle must have gone at least 50 times to nissan workshop and have spent over 6-7 lacs of rupee and during these period I would have hardly driven the vehicle for 30 days... The situation is really torturous and frustrating and would request you to pls take personal involvement in sorting this out...
Here are some of my recommendations;
1. Since this is not getting resolved and I have spent huge amount of money over 7 lacs couple with two years of time nd torture... Nissan can take this vehicle for R&D nd further research.. And I can get some new xtrail in exchange... It can be win win for both
2. If this is not possible nissan can give me some vehicle to drive in interim or till such time it get completely resolved...
Pls note till now I have not raised this to any media, social media or consumer forum considering I m loyal customer of nissan.. I m genuinely looking for resolve and if I don't get this time with compensation all the losers I have had... I will be forced to take action against the organisation...
Looking forward for your support...
Many thanks
Mayur
[protected]
Sent from my iPhone
On 12-Apr-2015, at 1:40 pm, Mayur <[protected]@yahoo.co.in> wrote:
Dear mr malhotra,
I am still awaiting for any concrete solution
Mayur
Sent from my iPad
On Apr 2, 2015, at 7:41 PM, Mayur <[protected]@yahoo.co.in> wrote:
Dear Mr.Malhotra,
I am writing this mail after all nissan service doors are shut and have been made ginny pig for really long now and in that process I have lost at least over 20 lacs of money and most importantly time and peace. Earlier I was taken on ride by Icchiban nissan and few mails are appended for your reference and from last couple of years by rutu nissan... In last two to three months I would have sent my car at least 10 times and post couple of days problem persist... Seriously don't know what to do now if organisation like nissan doesn't have technical solution for its own product... This is certainly one classic example of systemic failure...
I am writing this mail to you with hope that you will act in line with nissan worldwide reputation and also compensate all the losses caused by your authorised service center...
Looking forward for early reply and resolve
Many thanks
Mayur
[protected]
Sent from my iPhone
On 07-Jun-2012, at 12:53 pm, mayur satyavrat <[protected]@yahoo.co.in> wrote:
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Thursday, 7 June 2012 12:52 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Today is close to two weeks & i have yet to hear from you. Would appreciate early revert with some resolution.
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Thursday, 31 May 2012 10:54 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Its 5th day since i have brought this to your notice & really unfortunate to not get any call or revert from you. Certainly i am not being happy as a Nissan customer & if this is the state of after sales service "god bless the one who intend to buy Nissan cars in India.
I thought my issue will be resolved or at least i will be updated on developments but seeing the non customer friendly & laid back approach, i don't have any other avenue left except to reach out to Consumer forum, media & social media.
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Tuesday, 29 May 2012 11:13 AM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! I am still awaiting any revert...
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Sent: Monday, 28 May 2012 12:15 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Pls attached find the same & i am certainly looking for soultion to the well described problem.., would appreciate quicker resolve
Vehicle NO: MH 06W 6095
City: Thane (Mumbai)
Pin Code: 400607
Std Code: 022
Date of Purchase: 2004
Name of the dealer:aquest
Last Service Date:Feb 2012
Km Of Car: 88000
VIN No of the Vehicle:JN1TENT30Z0006003
Many Thanks
Mayur
91 [protected]
From: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
To: mayur satyavrat <[protected]@yahoo.co.in>
Sent: Monday, 28 May 2012 8:33 AM
Subject: RE: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Dear Mr. Satyavrat,
Good day and a warm welcome from Nissan. Thank you for contacting us.
We will be more than happy to assist you with your query.
We are sorry for the inconvenience caused to you.
Request you to please provide the below mentioned details
Vehicle NO:
City:
Pin Code:
Std Code:
Date of Purchase:
Name of the dealer:
Last Service Date:
Km Of Car:
VIN No of the Vehicle:
The VIN No of the Vehicle is same as the Chassis Number (17 Digit Alpha numeric no), which is embossed below the Lower side of the Driver Seat.
So we can raise a Complaint for the same.
For any query please feel free to contact our customer care[protected].
Hope this answers your query satisfactorily.
Please feel free to get in touch with us if you need further assistance.
Regards
Team Nissan
From:<
Perhaps this is 26th plus mail I am writing to you and your organisation and for which have not found any solution...
Just to give you zest, in last two years my vehicle must have gone at least 50 times to nissan workshop and have spent over 6-7 lacs of rupee and during these period I would have hardly driven the vehicle for 30 days... The situation is really torturous and frustrating and would request you to pls take personal involvement in sorting this out...
Here are some of my recommendations;
1. Since this is not getting resolved and I have spent huge amount of money over 7 lacs couple with two years of time nd torture... Nissan can take this vehicle for R&D nd further research.. And I can get some new xtrail in exchange... It can be win win for both
2. If this is not possible nissan can give me some vehicle to drive in interim or till such time it get completely resolved...
Pls note till now I have not raised this to any media, social media or consumer forum considering I m loyal customer of nissan.. I m genuinely looking for resolve and if I don't get this time with compensation all the losers I have had... I will be forced to take action against the organisation...
Looking forward for your support...
Many thanks
Mayur
[protected]
Sent from my iPhone
On 12-Apr-2015, at 1:40 pm, Mayur <[protected]@yahoo.co.in> wrote:
Dear mr malhotra,
I am still awaiting for any concrete solution
Mayur
Sent from my iPad
On Apr 2, 2015, at 7:41 PM, Mayur <[protected]@yahoo.co.in> wrote:
Dear Mr.Malhotra,
I am writing this mail after all nissan service doors are shut and have been made ginny pig for really long now and in that process I have lost at least over 20 lacs of money and most importantly time and peace. Earlier I was taken on ride by Icchiban nissan and few mails are appended for your reference and from last couple of years by rutu nissan... In last two to three months I would have sent my car at least 10 times and post couple of days problem persist... Seriously don't know what to do now if organisation like nissan doesn't have technical solution for its own product... This is certainly one classic example of systemic failure...
I am writing this mail to you with hope that you will act in line with nissan worldwide reputation and also compensate all the losses caused by your authorised service center...
Looking forward for early reply and resolve
Many thanks
Mayur
[protected]
Sent from my iPhone
On 07-Jun-2012, at 12:53 pm, mayur satyavrat <[protected]@yahoo.co.in> wrote:
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Thursday, 7 June 2012 12:52 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Today is close to two weeks & i have yet to hear from you. Would appreciate early revert with some resolution.
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Thursday, 31 May 2012 10:54 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Its 5th day since i have brought this to your notice & really unfortunate to not get any call or revert from you. Certainly i am not being happy as a Nissan customer & if this is the state of after sales service "god bless the one who intend to buy Nissan cars in India.
I thought my issue will be resolved or at least i will be updated on developments but seeing the non customer friendly & laid back approach, i don't have any other avenue left except to reach out to Consumer forum, media & social media.
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Cc: "kiminobu.[protected]@email.nissan.in" <kiminobu.[protected]@email.nissan.in>
Sent: Tuesday, 29 May 2012 11:13 AM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! I am still awaiting any revert...
Many Thanks
Mayur
91 [protected]
From: mayur satyavrat <[protected]@yahoo.co.in>
To: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
Sent: Monday, 28 May 2012 12:15 PM
Subject: Re: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Hi ! Pls attached find the same & i am certainly looking for soultion to the well described problem.., would appreciate quicker resolve
Vehicle NO: MH 06W 6095
City: Thane (Mumbai)
Pin Code: 400607
Std Code: 022
Date of Purchase: 2004
Name of the dealer:aquest
Last Service Date:Feb 2012
Km Of Car: 88000
VIN No of the Vehicle:JN1TENT30Z0006003
Many Thanks
Mayur
91 [protected]
From: "CUSTOMERCARE, Hai" <customercare.[protected]@email.nissan.in>
To: mayur satyavrat <[protected]@yahoo.co.in>
Sent: Monday, 28 May 2012 8:33 AM
Subject: RE: No solution to my Nissan Xtrail MG 06 6095 after sending my vehicle for 7 times to services center
Dear Mr. Satyavrat,
Good day and a warm welcome from Nissan. Thank you for contacting us.
We will be more than happy to assist you with your query.
We are sorry for the inconvenience caused to you.
Request you to please provide the below mentioned details
Vehicle NO:
City:
Pin Code:
Std Code:
Date of Purchase:
Name of the dealer:
Last Service Date:
Km Of Car:
VIN No of the Vehicle:
The VIN No of the Vehicle is same as the Chassis Number (17 Digit Alpha numeric no), which is embossed below the Lower side of the Driver Seat.
So we can raise a Complaint for the same.
For any query please feel free to contact our customer care[protected].
Hope this answers your query satisfactorily.
Please feel free to get in touch with us if you need further assistance.
Regards
Team Nissan
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ASV Ramana Towers, 37&38, Venkatnarayana Road, Nagar, Rajasthan, India - 600017
I Own Micra Petrol XV model, Clutch plate of my car has been broken down and my car has been used by single hand and KM reading on day of breakdown is 13k only...
Service center person blame on us that due to our driving style this has been broken. I am driving car is driving other cars from last 10 years and also having more than enough experience for driving, before Micra. Then why in this technology problem arise in such km and we also heard about failure of Clutch plates in Micra we also seen other micra which has broke its clutch plates in 4000 km and all
Service center person estimates us approx 9000 for repair why should we pay this amount while we drove only 13k km which is nothing for four wheel and What is the durability of Technology that just broken down on only 13k km only???
Also read this news article.
http://www.thisismoney.co.uk/money/cars/article-2158060/Nissan-blamed-driving-Mi...⇄
Prashant Bhandari
Bangalore
[protected]/ [protected]