Comments
I have booked a Nissan Micra XV SF at Royal Automotors, Jaipur( Rajasthan) INDIA on 17th July 15 under the special provisions of India Government of Excise duty rebate for Disabled buyers. On the basis of all documents signed and prepared by Nissan India and my medical certificate, the Ministry have given me tax rebate approval. I have submitted that approval letter to the dealer. The dealer have forwarded that approval to the company appox Two and Half month before. Now company is not responding my any inquiry and became silent. I am tied up with this company only and it is adament. I have only option to file a case . I am handicaped also. Jagdish Lohar. Jodhpur ( Rajasthan) INDIA. Email- [protected]@rediffmail.com
Hi
Good day
I had bought a Nissan Sunny Car 2 years back from SJB Nissan Showroom in Trichy, Tamil Nadu, India and now the car has drove around 45k kilo meters but I am facing many problems with the vehicle since 10k Kilo meters.
First I had problem with air-condition and sent to company for 4 times to rectify this problem but they could not found and solve the problem and it was corrected by an outside technician.
The problem was simple the thermostat was not functioning correct once it reach the correct temperature it cuts and it was not resetting back, so the technician doesn’t have any solution he disconnected the heater side.
Meanwhile the dealer SJB Nissan had been closed and few months no one was in our city for Nissan service, now PLA Nissan has arrived and again we trusted on Nissan and drop the vehicle for 45k Kilo meters service.
At this time the technician must have consult with customer before he makes any change but he did not. The PLA Nissan technician has connected the heater without my knowledge and did not check properly and return the vehicle. After this service the car was stopped on middle of the road with full raised temperature because during the reconnection there was a leakage in the hose.
It was ashamed to say that I had stopped our car on the road side and filled the radiator with water for every 50 Kilo meters, even the track drivers were asking us that is this new car also to be check and filled water for radiator every day?
After this incident I sent the car to service centre and they return to me with condition of I have to check the radiator everyday for water level and refill every morning also I must check middle of my trip if I go long drive, the reason they were told that they were running out of stock of the particular hose. It was really so funny and shame full act that I opened car engine cover and pour the water in highway.
Really I got fed-up and return the car to the service centre but now it is more than a week but up to now they could not find out the exact problem and still keep on saying one by one, first radiator and water pump and next???????? I don’t know..
I regret to inform that the total technical team of Nissan in Trichy are incapable to handle any service, they are okay to do just refill oil and change filters.
Also it is really ashamed for Nissan Company too, just open the car front and pouring water on radiator in middle of the road and it spoil the reputation of the Nissan.
In this regard I want to know what is the next step from Nissan side will do?
Thanks & regards
S.Magendren
+[protected]
+[protected]
Good day
I had bought a Nissan Sunny Car 2 years back from SJB Nissan Showroom in Trichy, Tamil Nadu, India and now the car has drove around 45k kilo meters but I am facing many problems with the vehicle since 10k Kilo meters.
First I had problem with air-condition and sent to company for 4 times to rectify this problem but they could not found and solve the problem and it was corrected by an outside technician.
The problem was simple the thermostat was not functioning correct once it reach the correct temperature it cuts and it was not resetting back, so the technician doesn’t have any solution he disconnected the heater side.
Meanwhile the dealer SJB Nissan had been closed and few months no one was in our city for Nissan service, now PLA Nissan has arrived and again we trusted on Nissan and drop the vehicle for 45k Kilo meters service.
At this time the technician must have consult with customer before he makes any change but he did not. The PLA Nissan technician has connected the heater without my knowledge and did not check properly and return the vehicle. After this service the car was stopped on middle of the road with full raised temperature because during the reconnection there was a leakage in the hose.
It was ashamed to say that I had stopped our car on the road side and filled the radiator with water for every 50 Kilo meters, even the track drivers were asking us that is this new car also to be check and filled water for radiator every day?
After this incident I sent the car to service centre and they return to me with condition of I have to check the radiator everyday for water level and refill every morning also I must check middle of my trip if I go long drive, the reason they were told that they were running out of stock of the particular hose. It was really so funny and shame full act that I opened car engine cover and pour the water in highway.
Really I got fed-up and return the car to the service centre but now it is more than a week but up to now they could not find out the exact problem and still keep on saying one by one, first radiator and water pump and next???????? I don’t know..
I regret to inform that the total technical team of Nissan in Trichy are incapable to handle any service, they are okay to do just refill oil and change filters.
Also it is really ashamed for Nissan Company too, just open the car front and pouring water on radiator in middle of the road and it spoil the reputation of the Nissan.
In this regard I want to know what is the next step from Nissan side will do?
Thanks & regards
S.Magendren
+[protected]
+[protected]
I add
I purchased Nissan Micra 6-7 months back from M/s Roshan Motors, Govind Marg, Jaipur and was assured that they will provide auto lock device and wheel covers.
For last this long period I had been to the show room, workshop and their spare part supplier so many times but till this date I have not been provided, rather I am being harassed.
Wheel covers of 13" sized of Nissan Micra are required.
Would you kindly indulge to get provided the same.
It is pertinent to mention that prior we used to have Maruti models- high roof Omni, Alto, Wagon R etc. But having seen Datsun and Nissan cars in Libya, I opted for Nissan Micra.
Thanking you.
Dr. M.R. Soangra
Former Principal & Controller, Govt. Medical College,
Resident of 4-Ta-2, Jawahar Nagar, Jaipur 302004
[protected]; [protected]
I purchased Nissan Micra 6-7 months back from M/s Roshan Motors, Govind Marg, Jaipur and was assured that they will provide auto lock device and wheel covers.
For last this long period I had been to the show room, workshop and their spare part supplier so many times but till this date I have not been provided, rather I am being harassed.
Wheel covers of 13" sized of Nissan Micra are required.
Would you kindly indulge to get provided the same.
It is pertinent to mention that prior we used to have Maruti models- high roof Omni, Alto, Wagon R etc. But having seen Datsun and Nissan cars in Libya, I opted for Nissan Micra.
Thanking you.
Dr. M.R. Soangra
Former Principal & Controller, Govt. Medical College,
Resident of 4-Ta-2, Jawahar Nagar, Jaipur 302004
[protected]; [protected]
We do not get Nissan in India. Every nissan vehicle we get in Inida feels like a china product.Very poor built quality. If nissan doesnt resolve this problem suddenly, people in Inida would lose trust in Nissan. Nissan India provide very bad customer satisfaction. Comparing the vehicles available worldwide, the condition of vehicle's built quality as well as customer satisfaction available in India, it is so pathetic. If Nissan thinks India is an idiotic coutry which can be fooled easily for your better profit, you people are wrong in this competing platform of business. I am Nissan Terrano owner and I am really upset with your product.
Dear Sirs,
MY CAR NUMBER HR 51 AY0935 – NISSAN TERNNO
MODEL NO.TRRANO XV D PREMI
CHASSIS NO.MDHHSNA36DA000547
ENGINE NO. DO31920
PURCHASED FROM BOHRA CARS PVT.LTD AGAINST BILL NO.VSLA 13000243 DTD. 18/12/13.
I have purchased the above car on 18/12/13 from Bohra Cars Pvt.Ltd, Faridabad. On 4th May 2016 the car was missing while running / driving. I have made a complaint about this problem. However, they have checked and not found any problem. On 10th May evening this car was missing badly and the pick- up also lost. On the very next morning i.e. on 11th, 2016 I have handed over the car to BOHRA CARS PVT.LTD for scanning this problem. The found that the fuel pump was not working properly. They informed that it will take 5 days to solve this problem and replace the pump under warranty. Now it is the 5th day, I have chased but they are saying it will take another two days more.
Please note that I am not satisfied with this car and are facing so many problems. Kindly let us have your proper reply on this or either replace the car. Please give the answer for my following questions:-
1. I have paid Rs.15.0 Lacs for this car
2. My car from December 2013 to May 2016 running only below 50, 000 K.M
3. Every time the servicing was done within the schedule period.
4. Is the parts of the car is as per international standard or not?
5. From Last one week I am coming to my office by Auto instead of Car due to poor service by Nissan.
6. I have purchased this car for my facility or keeping aside without using ?
7. My car is under extension warranty period which I have availed from you by paying . By the way if I have not taken the extension warranty, then I have to pay the charges of fuel Pump which coast approx Rs, 90, 000.00 due to very low quality of yours.
I am not satisfied with your car as the car is creating problem every time. I request you to please take back this car and replace with a new car. Otherwise I will put RTI and also put complaint through social media as I am really fed-up with your car.
Thanks and with best regards,
"Om Shanti"
Shanker Narula[C.E.O.]
CELL : +[protected]d.
CELL : +[protected]
PHONE :[protected]
SUNFLEX INDUSTRIES
OFFICE : E-14, SANJAY COLONY,
SECTOR - 23,
GALI RAWAT STD,
FARIDABAD – 121005
MY CAR NUMBER HR 51 AY0935 – NISSAN TERNNO
MODEL NO.TRRANO XV D PREMI
CHASSIS NO.MDHHSNA36DA000547
ENGINE NO. DO31920
PURCHASED FROM BOHRA CARS PVT.LTD AGAINST BILL NO.VSLA 13000243 DTD. 18/12/13.
I have purchased the above car on 18/12/13 from Bohra Cars Pvt.Ltd, Faridabad. On 4th May 2016 the car was missing while running / driving. I have made a complaint about this problem. However, they have checked and not found any problem. On 10th May evening this car was missing badly and the pick- up also lost. On the very next morning i.e. on 11th, 2016 I have handed over the car to BOHRA CARS PVT.LTD for scanning this problem. The found that the fuel pump was not working properly. They informed that it will take 5 days to solve this problem and replace the pump under warranty. Now it is the 5th day, I have chased but they are saying it will take another two days more.
Please note that I am not satisfied with this car and are facing so many problems. Kindly let us have your proper reply on this or either replace the car. Please give the answer for my following questions:-
1. I have paid Rs.15.0 Lacs for this car
2. My car from December 2013 to May 2016 running only below 50, 000 K.M
3. Every time the servicing was done within the schedule period.
4. Is the parts of the car is as per international standard or not?
5. From Last one week I am coming to my office by Auto instead of Car due to poor service by Nissan.
6. I have purchased this car for my facility or keeping aside without using ?
7. My car is under extension warranty period which I have availed from you by paying . By the way if I have not taken the extension warranty, then I have to pay the charges of fuel Pump which coast approx Rs, 90, 000.00 due to very low quality of yours.
I am not satisfied with your car as the car is creating problem every time. I request you to please take back this car and replace with a new car. Otherwise I will put RTI and also put complaint through social media as I am really fed-up with your car.
Thanks and with best regards,
"Om Shanti"
Shanker Narula[C.E.O.]
CELL : +[protected]d.
CELL : +[protected]
PHONE :[protected]
SUNFLEX INDUSTRIES
OFFICE : E-14, SANJAY COLONY,
SECTOR - 23,
GALI RAWAT STD,
FARIDABAD – 121005
Dear CEO San,
Subject : Complaint Nissan Almera ( JRN9317 Owner Siti Roudah Hazwani Bte Abdul Rahman )
Refer to the above matter, I am sending this message on behalf of my Daughter..
All the while we are extremely support Nissan market.. Recently we had bought this new Nissan Almera ( Full Spec ) on 30.05.2016 about 1 month ago.. We had send for 1000KM service last 2 days on 28.06.2016.
Regret to inform . Incident had occurs whereby our car can't start yesterday night after parking for 1 hrs at 9.00pm.. I had call Customer service and they send the towing around 12.00 am ( Midnight ) ..My question..
1. Why this new brand car just bought 1 month ago and went for service 2 days ago giving us a problem?
2. Whenever car couldn't start ( steering automatically lock ).. how possible the towing personnel to pick up the car with the proper manner without damaging the car alignment?
Please respond immediately and your highly attention on this matter is much appreciated.
Regards
Abdul Rahman Abdullah
HR Manager
No 3 Jalan Sri Plentong 5
Kawasan Perindustrian Plentong
81750 Masai Johor
Mobile No : +[protected]
Subject : Complaint Nissan Almera ( JRN9317 Owner Siti Roudah Hazwani Bte Abdul Rahman )
Refer to the above matter, I am sending this message on behalf of my Daughter..
All the while we are extremely support Nissan market.. Recently we had bought this new Nissan Almera ( Full Spec ) on 30.05.2016 about 1 month ago.. We had send for 1000KM service last 2 days on 28.06.2016.
Regret to inform . Incident had occurs whereby our car can't start yesterday night after parking for 1 hrs at 9.00pm.. I had call Customer service and they send the towing around 12.00 am ( Midnight ) ..My question..
1. Why this new brand car just bought 1 month ago and went for service 2 days ago giving us a problem?
2. Whenever car couldn't start ( steering automatically lock ).. how possible the towing personnel to pick up the car with the proper manner without damaging the car alignment?
Please respond immediately and your highly attention on this matter is much appreciated.
Regards
Abdul Rahman Abdullah
HR Manager
No 3 Jalan Sri Plentong 5
Kawasan Perindustrian Plentong
81750 Masai Johor
Mobile No : +[protected]
I had brought the Datsun redi go and only used for 20 days but unfortunately I met an accident on 16-Aug-2016, by gods grace not human damages, but due to the non availability of spare parts the vehicle is still inside the garage and funny thing is that they have asked again 20-25 days to repair.
I had called the Customer Care and from there i got the reply it will be completed with in a week, but when i called the garage they told me that the spare parts has been booked on 17-Aug 2016. but it will arrive only on 10th sep. If you dont have enough spare parts in stock why the customer has to bare and suffer. it is like fooling the customer.
If the Company is lack of Spare parts I dont know why the customer has to suffer.
I had called the Customer Care and from there i got the reply it will be completed with in a week, but when i called the garage they told me that the spare parts has been booked on 17-Aug 2016. but it will arrive only on 10th sep. If you dont have enough spare parts in stock why the customer has to bare and suffer. it is like fooling the customer.
If the Company is lack of Spare parts I dont know why the customer has to suffer.
Dear Nissan,
I purchased one brand new Nissan QASHQAI 1.6 DCI PLATINUM PREMIUM PACK XTRONIC model, R9MA410C158061 Engine Number, SJNFDAJ11U1565379 Identification Number on 05/01/2016 from local center of Nissan Samsun/Turkey "Asal Otomotiv”.
I went to authorized Nissan service (Asal Otomotiv) on 19/09/2016 for 10.000 km first periodic maintenance. The Nissan mechanics tested my car and they said that “The car has transmission problem. So it will be changed under warranty”. After that they fixed it in 10 days and on 29/09/2016 gave it back to me.
Nowadays, I brought my car to the same authorized Nissan service (Asal Otomotiv) again for 20.000 km second periodic maintenance. The Nissan mechanics checked my car and they told me again that “The car has a transmission problem. Transmission will be changed under warranty second time”
I said to them “I bought this car only 16 months ago and you have already changed transmission twice, I mean every 10 thousand kilometers. It’s for sure my car has some problems more than transmission and because of that it needs new transmission every 10 thousand km. So take this car back and give me a new one”
After that the authorized Nissan service (Asal Otomotiv) from Samsun/Turkey city made contact with Nissan head office in Istanbul/Turkey. And the head office told them that “We can not exchange this car with new one. Because the car has under warranty 3 years/100.00 km and we can change transmission free“
I know that the car is under warranty but this problem repeats in every 10.000 km. So it means the car has some important problems which trigger transmission problem. It can not be just a bad chance to face twice times transmission problem in 16 months. At this point some manufacturing problems come to my mind. Nissan is the producer and should know that changing transmission will not solve my problem absolutely in long period. I consider that I will face the same problem in a year or a few months later.
A few years ago when I was living in Florida/America, I was driving Nissan too. I love Nissan and I believe power of Nissan. Nissan is the best car company for me.
One of my friend had a problem with his Nissan in America. I went to Nissan office with him and my friend just said “Exchange this car with new one, because it has a problem” Florida Nissan service didn’t make him repeat. They gave a new one and pleased him. They showed us Nissan’s quality.
So, I want to see the same quality in Turkey and I know that if some authorized officer call Nissan Turkey and say to them “Take back the old one, and give a new one”. They will take my problematic car and give me a new one as soon as possible.
Otherwise, I will go to court and sue Nissan Turkey unwillingly.
Please help me and talk to Nissan Turkey to exchange my car. And please do not hesitate to make contact with me if you want to have further information.
Sincerely,
my e-mail: [protected]@hotmail.com
I purchased one brand new Nissan QASHQAI 1.6 DCI PLATINUM PREMIUM PACK XTRONIC model, R9MA410C158061 Engine Number, SJNFDAJ11U1565379 Identification Number on 05/01/2016 from local center of Nissan Samsun/Turkey "Asal Otomotiv”.
I went to authorized Nissan service (Asal Otomotiv) on 19/09/2016 for 10.000 km first periodic maintenance. The Nissan mechanics tested my car and they said that “The car has transmission problem. So it will be changed under warranty”. After that they fixed it in 10 days and on 29/09/2016 gave it back to me.
Nowadays, I brought my car to the same authorized Nissan service (Asal Otomotiv) again for 20.000 km second periodic maintenance. The Nissan mechanics checked my car and they told me again that “The car has a transmission problem. Transmission will be changed under warranty second time”
I said to them “I bought this car only 16 months ago and you have already changed transmission twice, I mean every 10 thousand kilometers. It’s for sure my car has some problems more than transmission and because of that it needs new transmission every 10 thousand km. So take this car back and give me a new one”
After that the authorized Nissan service (Asal Otomotiv) from Samsun/Turkey city made contact with Nissan head office in Istanbul/Turkey. And the head office told them that “We can not exchange this car with new one. Because the car has under warranty 3 years/100.00 km and we can change transmission free“
I know that the car is under warranty but this problem repeats in every 10.000 km. So it means the car has some important problems which trigger transmission problem. It can not be just a bad chance to face twice times transmission problem in 16 months. At this point some manufacturing problems come to my mind. Nissan is the producer and should know that changing transmission will not solve my problem absolutely in long period. I consider that I will face the same problem in a year or a few months later.
A few years ago when I was living in Florida/America, I was driving Nissan too. I love Nissan and I believe power of Nissan. Nissan is the best car company for me.
One of my friend had a problem with his Nissan in America. I went to Nissan office with him and my friend just said “Exchange this car with new one, because it has a problem” Florida Nissan service didn’t make him repeat. They gave a new one and pleased him. They showed us Nissan’s quality.
So, I want to see the same quality in Turkey and I know that if some authorized officer call Nissan Turkey and say to them “Take back the old one, and give a new one”. They will take my problematic car and give me a new one as soon as possible.
Otherwise, I will go to court and sue Nissan Turkey unwillingly.
Please help me and talk to Nissan Turkey to exchange my car. And please do not hesitate to make contact with me if you want to have further information.
Sincerely,
my e-mail: [protected]@hotmail.com
hello sir,
I want to know if I have a complaint regarding nissan branches in Egypt ???
I want to know if I have a complaint regarding nissan branches in Egypt ???
OM Diwakar
5:24 PM (20 minutes ago)
to Lalit, Customercare, Deepak, F
Mr. Lalit Tandon!
I am not received booking amount till now, As per assured us through mail day before yesterday .But still booking amount not reflect at my account till now!!!
Kindly done the RTGS ( Real Time Gross Settlement )at my account on priority basis !!!
Regards
Om Prakash Diwakar
M-[protected]
On Thu, Apr 19, 2018 at 4:23 PM, OM Diwakar wrote:
Dear Sir/Ma'am!
I am not received any update about booking amount till now as per account records, meanwhile waiting account balance today as per earlier commitment on email!!!
Regards
Om Prakash Diwakar
M-[protected]
On Wed, Apr 18, 2018 at 6:39 PM, Lalit Tandon wrote:
Dear Mr Om Diwakar
“Greeting From Unity Nissan”
Accept my sincere apology regarding inconvenience caused .
Will refund booking amount of Sunny XV CVT positively tomorrow in your mentioned given account….(1, 10, 000/-) One Lac Ten Thousand Only …..
Thanks & Regards
Lalit Tandon
Sales Manager | Unity Nissan | New Delhi
M: +[protected]E: [protected]@unitynissan.com
From: OM Diwakar [mailto:[protected]@gmail.com]
Sent: 18 April 2018 18:26
To: [protected]@unitynissan.com; Nissan, Customercare; Goyal, Deepak; OM Diwakar; F Aditya Kumar
Subject: Fwd: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
Dear Lalit Sir!
Kindly, Kinfirm me through mail about absolute returnable amount and returnable date as follows banking address:-
RTGS Details:
Name Om Prakash Diwakar
Bank Name-ICICI Bank
Account No[protected]
RTGS/NEFT IFS Code-ICIC0000716
Branch Name-Okhla Phase-1, New Delhi Branch, A-194, Okhla Industerial Area, New Delhi-110020
Regards
Om Prakash Diwakar
M-[protected]
[protected] Forwarded message[protected]
From: OM Diwakar
Date: Wed, Apr 18, 2018 at 6:13 PM
Subject: Fwd: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
To: [protected]@unitynissan.com
FYI Please
[protected] Forwarded message[protected]
From: OM Diwakar
Date: Wed, Apr 18, 2018 at 5:50 PM
Subject: Fwd: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
To: F Aditya Kumar, "Nissan, Customercare", OM Diwakar, "Goyal, Deepak"
Dear Sir!
We are not aware any thing you and dealer confirmation till now after writing assurance confirmation about black -Color, manufacturing month March 2018 ( Sunny Nissan XV CVT ) or manufacturing month December 2017 with separate special deal ( Sunny Nissan XV CVT ).But No conclusion updated till today & time 18 april at 5.16 PM.Presently I am seating in Unity Nissan salimarbagh New Delhi.automatically cancelled my booking from today. As per discussion/ writing booking status!!!
Kindly, please read above my statement and take action properly writing /legally and booking cancelled with my side and return my earnest money with interest as soon as possible on priority basis today EOD!!!
Regards
Om Prakash Diwakar
M-[protected]
[protected] Forwarded message[protected]
From: Goyal, Deepak
Date: Wed, Apr 18, 2018 at 5:37 PM
Subject: RE: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
To: OM Diwakar, "Nissan, Customercare"
Dear Mr Om Prakash Diwakar,
As discussed with you on 16th April as well as 18th April over phone. We can confirm you about Model year of Car ( not month of manufacturing) until & unless that particular car is either in Dealer stock or in Transit from NMIPL Plant to dealer & same had been communicated to you .
Dealership team had provided you separate offer for MY 17 & MY18 car. Please let them know your final purchase decision basis that.
Regards
Deepak Kumar
NMIPL
From: OM Diwakar [mailto:[protected]@gmail.com]
Sent: 18 April 2018 17:26
To: Nissan, Customercare ; Goyal, Deepak ; OM Diwakar ; F Aditya Kumar
Subject: Fwd: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
Dear Sir!
As per discussion over phone & email ( Mr/Mrs customer care, Mr. Deepak & Mr. Lalit authorized person Unity Nissan with me continue from 16 April to till today 18 April 2018 & earlier no update about any delivery status till 16 April or any thing about Co lour black -Color, manufacturing month March 2018 ( Sunny Nissan XV CVT ) or manufacturing month December 2017 with separate special deal ( Sunny Nissan XV CVT ).But No conclusion updated till today & time 18 april at 5.16 PM.Presently I am seating in
Unity Nissan salimarbagh New Delhi.If within 15 minutes not intimated me about today delivery status about chasis /engine details then automatically cancelled my booking from today. As per discussion/ writing booking status!!!
Kindly, please read above my statement and take action properly writing /legally and booking cancelled with my side and return my earnest money with interest as soon as possible on priority basis today EOD!!!
Reagards
Om Prakash Diwakar
M-[protected]
[protected] Forwarded message[protected]
From: OM Diwakar
Date: Mon, Apr 16, 2018 at 3:13 PM
Subject: Re: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
To: "Nissan, Customercare", F Aditya Kumar
Cc: "Goyal, Deepak"
Dear Sir/Customercare Nishan /Mr. Deepak!
Kindly review the attached pdf & review it I am facing too much inconvenient & proper negligence till now.No any type updated till now regarding about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
Regards
Om Prakash Diwakar
On Mon, Apr 16, 2018 at 11:49 AM, Nissan, Customercare wrote:
Dear Mr. Diwakar,
Greetings!
This is in reference to your email dated 16/04/2018.
First of all, please accept my apology for the dissatisfaction you have on account of experience you faced during purchase of your vehicle.
Let me assure you that Nissan is committed to achieve highest level of customer satisfaction and our team will sincerely work on the feedback given by you. Our regional sales team representative Mr. Deepak Goyal, contact number: [protected], email address deepak.[protected]@email.nissan.in will get in touch with you and address the concerns raised by you.
Reference Complaint Id :- C[protected]
Once again, we assure you that we will regain the confidence of yours with Nissan.
Warm Regards,
Abhay
[protected]
customercare.[protected]@email.nissan.in
From: OM Diwakar [mailto:[protected]@gmail.com]
Sent: 16 April 2018 10:23
To: Nissan, Customercare ; OM Diwakar
Subject: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
Dear Sir/Ma'am!
Good Morning!!
I was booked the Nissan Car ( Sunny XV CVT, Colour-Black, Manufactured Month Of March-2018) on dated 05 th April 2018 and also paid some amount approx Rs-110 ( One lakh ten thousands only ) along with assured me within 10 days delivered but, No any type response received till now with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) !!!
Regards
Om Prakash Diwakar
M-[protected]
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CONFIDENTIALITY NOTICE
This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information.
If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify us by email to email.[protected]@email.nissan.in with a copy of this message. You must not, directly or indirectly, use, disclose, distribute, print or copy any part of this message if you are not the intended recipient. NMIPL and any of its subsidiaries each reserves the right to monitor all e-mail communications through its networks.
NMIPL is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. This email was scanned for the presence of computer viruses. In the unfortunate event of infection NMIPL does not accept any liability.
Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them.
********************************************************************************...⇄
********************************************************************************...⇄
CONFIDENTIALITY NOTICE
This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information.
If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify us by email to email.[protected]@email.nissan.in with a copy of this message. You must not, directly or indirectly, use, disclose, distribute, print or copy any part of this message if you are not the intended recipient. NMIPL and any of its subsidiaries each reserves the right to monitor all e-mail communications through its networks.
NMIPL is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. This email was scanned for the presence of computer viruses. In the unfortunate event of infection NMIPL does not accept any liability.
Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them.
5:24 PM (20 minutes ago)
to Lalit, Customercare, Deepak, F
Mr. Lalit Tandon!
I am not received booking amount till now, As per assured us through mail day before yesterday .But still booking amount not reflect at my account till now!!!
Kindly done the RTGS ( Real Time Gross Settlement )at my account on priority basis !!!
Regards
Om Prakash Diwakar
M-[protected]
On Thu, Apr 19, 2018 at 4:23 PM, OM Diwakar wrote:
Dear Sir/Ma'am!
I am not received any update about booking amount till now as per account records, meanwhile waiting account balance today as per earlier commitment on email!!!
Regards
Om Prakash Diwakar
M-[protected]
On Wed, Apr 18, 2018 at 6:39 PM, Lalit Tandon wrote:
Dear Mr Om Diwakar
“Greeting From Unity Nissan”
Accept my sincere apology regarding inconvenience caused .
Will refund booking amount of Sunny XV CVT positively tomorrow in your mentioned given account….(1, 10, 000/-) One Lac Ten Thousand Only …..
Thanks & Regards
Lalit Tandon
Sales Manager | Unity Nissan | New Delhi
M: +[protected]E: [protected]@unitynissan.com
From: OM Diwakar [mailto:[protected]@gmail.com]
Sent: 18 April 2018 18:26
To: [protected]@unitynissan.com; Nissan, Customercare; Goyal, Deepak; OM Diwakar; F Aditya Kumar
Subject: Fwd: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
Dear Lalit Sir!
Kindly, Kinfirm me through mail about absolute returnable amount and returnable date as follows banking address:-
RTGS Details:
Name Om Prakash Diwakar
Bank Name-ICICI Bank
Account No[protected]
RTGS/NEFT IFS Code-ICIC0000716
Branch Name-Okhla Phase-1, New Delhi Branch, A-194, Okhla Industerial Area, New Delhi-110020
Regards
Om Prakash Diwakar
M-[protected]
[protected] Forwarded message[protected]
From: OM Diwakar
Date: Wed, Apr 18, 2018 at 6:13 PM
Subject: Fwd: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
To: [protected]@unitynissan.com
FYI Please
[protected] Forwarded message[protected]
From: OM Diwakar
Date: Wed, Apr 18, 2018 at 5:50 PM
Subject: Fwd: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
To: F Aditya Kumar, "Nissan, Customercare", OM Diwakar, "Goyal, Deepak"
Dear Sir!
We are not aware any thing you and dealer confirmation till now after writing assurance confirmation about black -Color, manufacturing month March 2018 ( Sunny Nissan XV CVT ) or manufacturing month December 2017 with separate special deal ( Sunny Nissan XV CVT ).But No conclusion updated till today & time 18 april at 5.16 PM.Presently I am seating in Unity Nissan salimarbagh New Delhi.automatically cancelled my booking from today. As per discussion/ writing booking status!!!
Kindly, please read above my statement and take action properly writing /legally and booking cancelled with my side and return my earnest money with interest as soon as possible on priority basis today EOD!!!
Regards
Om Prakash Diwakar
M-[protected]
[protected] Forwarded message[protected]
From: Goyal, Deepak
Date: Wed, Apr 18, 2018 at 5:37 PM
Subject: RE: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
To: OM Diwakar, "Nissan, Customercare"
Dear Mr Om Prakash Diwakar,
As discussed with you on 16th April as well as 18th April over phone. We can confirm you about Model year of Car ( not month of manufacturing) until & unless that particular car is either in Dealer stock or in Transit from NMIPL Plant to dealer & same had been communicated to you .
Dealership team had provided you separate offer for MY 17 & MY18 car. Please let them know your final purchase decision basis that.
Regards
Deepak Kumar
NMIPL
From: OM Diwakar [mailto:[protected]@gmail.com]
Sent: 18 April 2018 17:26
To: Nissan, Customercare ; Goyal, Deepak ; OM Diwakar ; F Aditya Kumar
Subject: Fwd: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
Dear Sir!
As per discussion over phone & email ( Mr/Mrs customer care, Mr. Deepak & Mr. Lalit authorized person Unity Nissan with me continue from 16 April to till today 18 April 2018 & earlier no update about any delivery status till 16 April or any thing about Co lour black -Color, manufacturing month March 2018 ( Sunny Nissan XV CVT ) or manufacturing month December 2017 with separate special deal ( Sunny Nissan XV CVT ).But No conclusion updated till today & time 18 april at 5.16 PM.Presently I am seating in
Unity Nissan salimarbagh New Delhi.If within 15 minutes not intimated me about today delivery status about chasis /engine details then automatically cancelled my booking from today. As per discussion/ writing booking status!!!
Kindly, please read above my statement and take action properly writing /legally and booking cancelled with my side and return my earnest money with interest as soon as possible on priority basis today EOD!!!
Reagards
Om Prakash Diwakar
M-[protected]
[protected] Forwarded message[protected]
From: OM Diwakar
Date: Mon, Apr 16, 2018 at 3:13 PM
Subject: Re: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
To: "Nissan, Customercare", F Aditya Kumar
Cc: "Goyal, Deepak"
Dear Sir/Customercare Nishan /Mr. Deepak!
Kindly review the attached pdf & review it I am facing too much inconvenient & proper negligence till now.No any type updated till now regarding about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
Regards
Om Prakash Diwakar
On Mon, Apr 16, 2018 at 11:49 AM, Nissan, Customercare wrote:
Dear Mr. Diwakar,
Greetings!
This is in reference to your email dated 16/04/2018.
First of all, please accept my apology for the dissatisfaction you have on account of experience you faced during purchase of your vehicle.
Let me assure you that Nissan is committed to achieve highest level of customer satisfaction and our team will sincerely work on the feedback given by you. Our regional sales team representative Mr. Deepak Goyal, contact number: [protected], email address deepak.[protected]@email.nissan.in will get in touch with you and address the concerns raised by you.
Reference Complaint Id :- C[protected]
Once again, we assure you that we will regain the confidence of yours with Nissan.
Warm Regards,
Abhay
[protected]
customercare.[protected]@email.nissan.in
From: OM Diwakar [mailto:[protected]@gmail.com]
Sent: 16 April 2018 10:23
To: Nissan, Customercare ; OM Diwakar
Subject: Assure me Within 10 days delivery time but, No any type response received with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) 05 April 2018!!!
Dear Sir/Ma'am!
Good Morning!!
I was booked the Nissan Car ( Sunny XV CVT, Colour-Black, Manufactured Month Of March-2018) on dated 05 th April 2018 and also paid some amount approx Rs-110 ( One lakh ten thousands only ) along with assured me within 10 days delivered but, No any type response received till now with Unity Automobiles Pvt Ltd, Shalimar district center Shalimarbagh Delhi 110088, about manufactured March 2018( Nissan XV CVT ) !!!
Regards
Om Prakash Diwakar
M-[protected]
********************************************************************************...⇄
CONFIDENTIALITY NOTICE
This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information.
If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify us by email to email.[protected]@email.nissan.in with a copy of this message. You must not, directly or indirectly, use, disclose, distribute, print or copy any part of this message if you are not the intended recipient. NMIPL and any of its subsidiaries each reserves the right to monitor all e-mail communications through its networks.
NMIPL is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. This email was scanned for the presence of computer viruses. In the unfortunate event of infection NMIPL does not accept any liability.
Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them.
********************************************************************************...⇄
********************************************************************************...⇄
CONFIDENTIALITY NOTICE
This message is for the named person's use only. It may contain confidential, proprietary or legally privileged information.
If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify us by email to email.[protected]@email.nissan.in with a copy of this message. You must not, directly or indirectly, use, disclose, distribute, print or copy any part of this message if you are not the intended recipient. NMIPL and any of its subsidiaries each reserves the right to monitor all e-mail communications through its networks.
NMIPL is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. This email was scanned for the presence of computer viruses. In the unfortunate event of infection NMIPL does not accept any liability.
Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorised to state them.
Dear Mr
I like to great you Mr, I writing this message regarding complains.
On 2014 when were sleeping in the house AT HOME and my brother, we were brainstorm concern the project of renovating at Polokwane City that project benefis was R30 billion per annual. And I was said that "to my brother called Ntokozo Emanuel Ntuli and connected Londiwe Bongekile Magwaza on the cell as witness to that brainstorm of Project" and was said that "please going to NISSAN, and create IMPENDULO QUANTUM, to invest my money" but now all saying that "does not knowing anything regarding that project, and IMPENDULO". P lease help me to found who were created between two or were keep someone aside because now people now see me as stupid, because of corrupter s, please assist me to had been making this research, and keep on secret until end.
I like to thanks to got this time
Yours Sincerely: Siphelele Malusi Xulu
I like to great you Mr, I writing this message regarding complains.
On 2014 when were sleeping in the house AT HOME and my brother, we were brainstorm concern the project of renovating at Polokwane City that project benefis was R30 billion per annual. And I was said that "to my brother called Ntokozo Emanuel Ntuli and connected Londiwe Bongekile Magwaza on the cell as witness to that brainstorm of Project" and was said that "please going to NISSAN, and create IMPENDULO QUANTUM, to invest my money" but now all saying that "does not knowing anything regarding that project, and IMPENDULO". P lease help me to found who were created between two or were keep someone aside because now people now see me as stupid, because of corrupter s, please assist me to had been making this research, and keep on secret until end.
I like to thanks to got this time
Yours Sincerely: Siphelele Malusi Xulu
This complaint letter will be forwarded to Nissan UK Factory, Nissan Japan Headquarters, Nissan Middle East.
27.08.2021
To whom it may concern;
I made an agreement on 22.06.2021 with a buyer to sell my 2018 model MC QASHQAI 1.5 DCI MT SKY PACK, with SJNFAAJ11U2331699 chassis, K9KF646D662836 MOTOR number, which I bought from Nissan Trabzon authorized dealer Beyazlı Automotive on 01/07/2019.
In the report about my vehicle, which was shown to an appraisal company by the buyer,
it was stated that the engine hood was not original and had been changed. From the moment I bought the vehicle, I had to cancel the sale transaction in a state of amazement and shock, since no one else was using it and there was absolutely no accident or change as reported, and I was embarrassed by the buyer who came to Trabzon from Istanbul to buy the vehicle. Thinking that the accuracy of a single appraisal report was not sufficient, I took my vehicle to another corporate appraisal firm, and according to the report given from there, it was determined that the engine hood of my car had been changed and not original. I called the Nissan "Smile Line" about the subject and made a record there as well. Regarding the opened complaint file, I was asked to bring the vehicle to the authorized service for inspection on 19/07/2021. The representative of the company that supplied paint to Nissan and the master of the authorized service made various measurements with the tool and stated that they would prepare their reports and report them to the headquarters, but they could not tell me anything. On 18/08/2021, another examination was made by the expert who was stated to have come from the paint company at the Trabzon authorized service. The expert in question said that the engine hood of the vehicle was not original and was replaced with a spare part, and stated that he would report it to the headquarters. On 19/08/2021, Trabzon Nissan authorized service manager called me and said that as a result of the examination, the engine hood was not original, but it was not fabricated, so they closed the file on the subject.
As a result, both the Turkish headquarters of the Nissan company and the expertise reports confirm that the engine hood has changed. However, Nissan Turkey headquarters states that the said change did not take place at the factory. Since I bought the vehicle on 01/07/2019, no one has used it other than myself, since it has not been used anywhere without my knowledge, and there is no accident or repair report, it is highly possible that the said hood replacement took place during the period between the vehicle was sold to me and
after it left the factory.
It is said that spare parts are used in the vehicle. However, in this process; Although we requested information about spare parts tracking, we were not informed.
Thus, we learned that spare parts tracking, which is an important issue for the automotive industry, is not done by Nissan (Turkey).
The fact that I was brought under suspicion by making me do it even though I did not make any changes in the vehicle, caused me to make an effort until I reached the result by ensuring that this issue was followed on an natinal and international basis.
After the imported vehicle leaves the factory where it was produced abroad; I am of the opinion that there is an accident during international logistics or domestic logistics, or in the Turkey central stocking area, during the arrival from the stock area to the dealer or while at the dealer.
As Nissan, it is unacceptable that your company, whose seriousness and quality I believe in, is making me a victim by not taking responsibility for this whole process.
I would like to ask you to take the immediate action to be relieve my grievance of my material and moral grievances by conducting a detailed research on the subject, especially from the factory exit to the sale to me at your Trabzon dealer.
According to the information from your company, I would like to inform you that we will initiate the legal process as "defective product" and will start to effort to inform the national and international authorities and the public by using all our consumer rights.
Kind regards,
Cemal Zihni ERENEL
e-mail: [protected]@gmail.com
Mobile: +[protected]Turkish)
In Japanese & English please contact:
Selma Doğan : +[protected]
27.08.2021
To whom it may concern;
I made an agreement on 22.06.2021 with a buyer to sell my 2018 model MC QASHQAI 1.5 DCI MT SKY PACK, with SJNFAAJ11U2331699 chassis, K9KF646D662836 MOTOR number, which I bought from Nissan Trabzon authorized dealer Beyazlı Automotive on 01/07/2019.
In the report about my vehicle, which was shown to an appraisal company by the buyer,
it was stated that the engine hood was not original and had been changed. From the moment I bought the vehicle, I had to cancel the sale transaction in a state of amazement and shock, since no one else was using it and there was absolutely no accident or change as reported, and I was embarrassed by the buyer who came to Trabzon from Istanbul to buy the vehicle. Thinking that the accuracy of a single appraisal report was not sufficient, I took my vehicle to another corporate appraisal firm, and according to the report given from there, it was determined that the engine hood of my car had been changed and not original. I called the Nissan "Smile Line" about the subject and made a record there as well. Regarding the opened complaint file, I was asked to bring the vehicle to the authorized service for inspection on 19/07/2021. The representative of the company that supplied paint to Nissan and the master of the authorized service made various measurements with the tool and stated that they would prepare their reports and report them to the headquarters, but they could not tell me anything. On 18/08/2021, another examination was made by the expert who was stated to have come from the paint company at the Trabzon authorized service. The expert in question said that the engine hood of the vehicle was not original and was replaced with a spare part, and stated that he would report it to the headquarters. On 19/08/2021, Trabzon Nissan authorized service manager called me and said that as a result of the examination, the engine hood was not original, but it was not fabricated, so they closed the file on the subject.
As a result, both the Turkish headquarters of the Nissan company and the expertise reports confirm that the engine hood has changed. However, Nissan Turkey headquarters states that the said change did not take place at the factory. Since I bought the vehicle on 01/07/2019, no one has used it other than myself, since it has not been used anywhere without my knowledge, and there is no accident or repair report, it is highly possible that the said hood replacement took place during the period between the vehicle was sold to me and
after it left the factory.
It is said that spare parts are used in the vehicle. However, in this process; Although we requested information about spare parts tracking, we were not informed.
Thus, we learned that spare parts tracking, which is an important issue for the automotive industry, is not done by Nissan (Turkey).
The fact that I was brought under suspicion by making me do it even though I did not make any changes in the vehicle, caused me to make an effort until I reached the result by ensuring that this issue was followed on an natinal and international basis.
After the imported vehicle leaves the factory where it was produced abroad; I am of the opinion that there is an accident during international logistics or domestic logistics, or in the Turkey central stocking area, during the arrival from the stock area to the dealer or while at the dealer.
As Nissan, it is unacceptable that your company, whose seriousness and quality I believe in, is making me a victim by not taking responsibility for this whole process.
I would like to ask you to take the immediate action to be relieve my grievance of my material and moral grievances by conducting a detailed research on the subject, especially from the factory exit to the sale to me at your Trabzon dealer.
According to the information from your company, I would like to inform you that we will initiate the legal process as "defective product" and will start to effort to inform the national and international authorities and the public by using all our consumer rights.
Kind regards,
Cemal Zihni ERENEL
e-mail: [protected]@gmail.com
Mobile: +[protected]Turkish)
In Japanese & English please contact:
Selma Doğan : +[protected]
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