Comments
I brought 1600 thinking Nokia is the BEST among all the other companies, but I was wrong and now I believe your handsets are not only Dabba, But Nokia Service is also Hopeless ONE MORNING I GOT UP FINDING THAT MY CELL IS SWITCHOFF I TREID TO ON IT BUT IT ALWAYS SHOWED SWITCH OFF SIGN I GAVE THAT CELL TO NOKIA CARE THEY TOLD VIRUS THEY SCAND BUT PRBEM PERSIST AGAIN THEY TOLD SOFWARE PRBLM THEY RESTORED SETTIN BUT THEN ALSO CELL WAS NOT WORKIN THEN THEY TOLD WE WILL REPLACE UR CELL WIT NEW CELL TODAY I GOT NEW CELL BUT AFTER 4HOURS IT ALSO GOT SWITCHOFF AND WAS NOT SWITCH ON I TOLD U GAVE ME THIS NEW SET THEY TOLD SIR HEADOFFICE CHENNAI GAVED THIS SET SERIOUSLY NOKIA IS WORST NOW ON MONDAY THEY WILL REPAIR MY SET HOPE SO COZ THEY TOOK 65 DAYS TO REPLACE SET NOKIA WORST CELL PHONE COMPANY GUYS TRY OTHER SETS
Sir/Madam
I bought NOKIA 6300 Black Silver On 5/10/2007 from very next day i notice it takes more then 4hrs to get fully charge.For this problem i visit THE MOBILESTORE shop No 115,Mahalaxmi Vihar,Next to Vishrant wadi Policealandi Road,Pune,Phone [protected].My invoice No :MH /01271/00001/2475.From where i bought this Mobil and told him about charging Problem,He ask me to visit NOKIA Care and they will replace for new one.
To visit NOKIA Care it took me 3 months because of timing problem any way yesterday Feb 20/2008 i was at NOKIA Care,(Akshay Comminication,Satpute Bhavan,Near S.T.Stand Wakdewadi,Shivaji Nagar Pune) There was a long q it took about 35 min.And told the young lady about the same she told me to get one Photo copy of my Invoice,with battery and they will send to company and it will take about 15 days.I was really upset first of all for this job it took 3 months and again i have to come after 15 days and i will used for those 15 days i also spoke with manger but i think NOKIA has not train the staff or understand the customer problem.I was/am disappointed with this service and i was back after wasting 1 hour,I toid myself to better connected with same Battery.
I think Your Slogan must be NOKIA DISCONNECTING People.
I bought NOKIA 6300 Black Silver On 5/10/2007 from very next day i notice it takes more then 4hrs to get fully charge.For this problem i visit THE MOBILESTORE shop No 115,Mahalaxmi Vihar,Next to Vishrant wadi Policealandi Road,Pune,Phone [protected].My invoice No :MH /01271/00001/2475.From where i bought this Mobil and told him about charging Problem,He ask me to visit NOKIA Care and they will replace for new one.
To visit NOKIA Care it took me 3 months because of timing problem any way yesterday Feb 20/2008 i was at NOKIA Care,(Akshay Comminication,Satpute Bhavan,Near S.T.Stand Wakdewadi,Shivaji Nagar Pune) There was a long q it took about 35 min.And told the young lady about the same she told me to get one Photo copy of my Invoice,with battery and they will send to company and it will take about 15 days.I was really upset first of all for this job it took 3 months and again i have to come after 15 days and i will used for those 15 days i also spoke with manger but i think NOKIA has not train the staff or understand the customer problem.I was/am disappointed with this service and i was back after wasting 1 hour,I toid myself to better connected with same Battery.
I think Your Slogan must be NOKIA DISCONNECTING People.
i just have puchase N70, in my cell i am unable to use GPRS, i have already tried 15 times call to customer care of service provider but they told there is every thing ok from them side but my instrument having some problem.... i am also agree with them because when i tried my SIM card in other cell , GPRS is working smooth........
what is this????????
Dear all customer pls dont purchase N70
what is this????????
Dear all customer pls dont purchase N70
Hi,
Last month i was bought NOKIA 2310 and some time its does give the range information. please let me know can i create group and special ring tones for individual contacts. i can set ring tone only one time,after that that option doesn't displayed. please let me know is it problem of my cell. if so please give the service centre information at bangaloe.
Thanks
Harikrishnan R
Last month i was bought NOKIA 2310 and some time its does give the range information. please let me know can i create group and special ring tones for individual contacts. i can set ring tone only one time,after that that option doesn't displayed. please let me know is it problem of my cell. if so please give the service centre information at bangaloe.
Thanks
Harikrishnan R
Dear sir,
I have taken cell of model N series N70. and seriel no:356294/01/662866/0, FCCID: QFXRM-84, IC-661Z-RM84, code no-0539276. after taking this mobile i am getting lot of problems.when i try to use Bluetooth it is suddenly hanged up, when i took this to customer care they were formatting the software and again reloading software.Because of this i am loosing all my contacts and when i try to get the data through bluetooth i never get the data, some times no enough memory like this...please give me a proper solution to this product.i have completed 5 month product purchase day18 Nov 2007 . This time my memory card no working .so please help me in this regard for not loosing my contacts else replace me with new mobile.
I have taken cell of model N series N70. and seriel no:356294/01/662866/0, FCCID: QFXRM-84, IC-661Z-RM84, code no-0539276. after taking this mobile i am getting lot of problems.when i try to use Bluetooth it is suddenly hanged up, when i took this to customer care they were formatting the software and again reloading software.Because of this i am loosing all my contacts and when i try to get the data through bluetooth i never get the data, some times no enough memory like this...please give me a proper solution to this product.i have completed 5 month product purchase day18 Nov 2007 . This time my memory card no working .so please help me in this regard for not loosing my contacts else replace me with new mobile.
TO
THE OFFICER INCHARGE
NOKIA
NEW DELHI
RE: MOBILE THEFT
DEAR SIR/MADAM,
I HAVE PURCHASED A NOKIA 3500(GREY) MOBILE VIDE S.NO. [protected] FROM HOT SPOT RETAIL PVT LTD, DWARKA, NEW DELHI ON 9TH NOVEMBER 2007 FOR RS.6400/- UNFORTUNATELY, ON 19TH FEBRUARY 2008,WHILE I WAS TRAVELING FROM MY OFFICE TO RESIDENCE IN A BUS NEAR ABOUT DWARKA SECTOR-1, SOME PICKPOCKETER HAS MY MOBILE IN THE LATE EVENING .. I REGUEST YOU TO BLOCK THE MY PHONE & BATTRY AND LOOK INTO THIS MATTER AND DO THE NEEDFUL AND OBLIGE. ( MY MOBILE NO IS [protected]).
THANKING YOU,
YOURS SINCERELY.
SUSHIL SHARMA
RZD 18, MAHAVIR VIHAR
DWARKA SECTOR-1
PALAM, NEW DELHI
THE OFFICER INCHARGE
NOKIA
NEW DELHI
RE: MOBILE THEFT
DEAR SIR/MADAM,
I HAVE PURCHASED A NOKIA 3500(GREY) MOBILE VIDE S.NO. [protected] FROM HOT SPOT RETAIL PVT LTD, DWARKA, NEW DELHI ON 9TH NOVEMBER 2007 FOR RS.6400/- UNFORTUNATELY, ON 19TH FEBRUARY 2008,WHILE I WAS TRAVELING FROM MY OFFICE TO RESIDENCE IN A BUS NEAR ABOUT DWARKA SECTOR-1, SOME PICKPOCKETER HAS MY MOBILE IN THE LATE EVENING .. I REGUEST YOU TO BLOCK THE MY PHONE & BATTRY AND LOOK INTO THIS MATTER AND DO THE NEEDFUL AND OBLIGE. ( MY MOBILE NO IS [protected]).
THANKING YOU,
YOURS SINCERELY.
SUSHIL SHARMA
RZD 18, MAHAVIR VIHAR
DWARKA SECTOR-1
PALAM, NEW DELHI
HCL Infinet Nokia Care, Punjagutta, Hyderabad is the worst Nokia Care I had seen. My 10 years faith on Nokia Products has been washed away by the bloddy operators of this Nokia Care. I had given my Nokia 6100 Ten(10) months back for a minor repair, and it has not been received till date. I am made to run to them every month but every time I get an answer it will come next week. It has been more than 10 times that I had visited them till date. Now they say the cell is lost. Sorry! Can you believe this.
The manager bloddy has stopped picking my calls and no one is talking to me. They are thieves, liars and the worst customer care in the country. How can they gulp my mobile after making me run around for 10 months. I am going to publicise this in every corner of the world.
NOKIA will suffer because of their attitude. The customer care franchise should be revoked from HCL Infinet.
Vivek
[protected]
The manager bloddy has stopped picking my calls and no one is talking to me. They are thieves, liars and the worst customer care in the country. How can they gulp my mobile after making me run around for 10 months. I am going to publicise this in every corner of the world.
NOKIA will suffer because of their attitude. The customer care franchise should be revoked from HCL Infinet.
Vivek
[protected]
Hi whoever listens,
I am working in Microsoft India R&D Pvt Ltd, and am a frustrated custumer of HCL Infinet Nokia Care, Punjagutta, Hyderabad which is the worst Nokia Care I had seen. My 10 years faith on Nokia Products has been washed away by the bloddy operators of this Nokia Care. I had given my Nokia 6100 Ten(10) months back, which was under warranty for a minor repair, and it has not been received till date. I am made to run to them every month but every time I get an answer it will come next week. It has been more than 10 times that I had visited them till date. Now they say the cell is lost. Sorry! Can you believe this.
The manager bloddy has stopped picking my calls and no one is talking to me. They are thieves, liars and the worst customer care in the country. How can they gulp my mobile after making me run around for 10 months and that too at the cost of my time and money wasted. I am going to publicise this in every corner of the world.
NOKIA will suffer because of their attitude. The customer care franchise should be revoked from HCL Infinet.
I'll make sure that this mail goes to every nook and corner of the corporate worlds and they should know about the pathetic conditions of one of the biggest brands in the country.
Vivek
[protected]
I am working in Microsoft India R&D Pvt Ltd, and am a frustrated custumer of HCL Infinet Nokia Care, Punjagutta, Hyderabad which is the worst Nokia Care I had seen. My 10 years faith on Nokia Products has been washed away by the bloddy operators of this Nokia Care. I had given my Nokia 6100 Ten(10) months back, which was under warranty for a minor repair, and it has not been received till date. I am made to run to them every month but every time I get an answer it will come next week. It has been more than 10 times that I had visited them till date. Now they say the cell is lost. Sorry! Can you believe this.
The manager bloddy has stopped picking my calls and no one is talking to me. They are thieves, liars and the worst customer care in the country. How can they gulp my mobile after making me run around for 10 months and that too at the cost of my time and money wasted. I am going to publicise this in every corner of the world.
NOKIA will suffer because of their attitude. The customer care franchise should be revoked from HCL Infinet.
I'll make sure that this mail goes to every nook and corner of the corporate worlds and they should know about the pathetic conditions of one of the biggest brands in the country.
Vivek
[protected]
23 Feb 2008
To
Nokia Care
New Delhi
Sub: Complaint about Mobile (Model No 1208)
Job no—[protected] dt 23/2/08/08
Dear Sir,
This has reference to the subject cited above. I had purchased a Mobile of Model No 1208 two months back. From the first day onwards, the battery back up is very poor & it gets hanged repeatedly. Last evening, the Test Mode came into the set.
When I had given the set to the Nokia Care, NDSE Part I they said that I shall get it after 10 days, which will be a problem for me without the same.
Kindly exchange the set with a good one or else provide my cash back ASAP.
Regards,
(Pritpal Singh)
[protected]
To
Nokia Care
New Delhi
Sub: Complaint about Mobile (Model No 1208)
Job no—[protected] dt 23/2/08/08
Dear Sir,
This has reference to the subject cited above. I had purchased a Mobile of Model No 1208 two months back. From the first day onwards, the battery back up is very poor & it gets hanged repeatedly. Last evening, the Test Mode came into the set.
When I had given the set to the Nokia Care, NDSE Part I they said that I shall get it after 10 days, which will be a problem for me without the same.
Kindly exchange the set with a good one or else provide my cash back ASAP.
Regards,
(Pritpal Singh)
[protected]
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PUBLIC GRIEVANCES COMMISSION
GOVT. OF NCT OF DELHI
M-BLOCK, 2nd FLOOR, VIKAS BHAWAN
NEW DELHI - 110002
ACKNOWLEDGEMENT
YOUR COMPLAINT HAS BEEN RECEIVED WITH US. PLEASE ALWAYS QUOTE YOUR COMPLAINT NUMBER FOR ALL FUTURE CORRESPONDENCE WITH US.
YOUR COMPLAINT NO. IS PGC/2008/142/102
YOU WILL BE INTIMATED THE DECISION OF THE COMMISSION ON YOUR COMPLAINT IN DUE COURSE.
YOU CAN CHECK STATUS OF YOUR COMPLAINT ON OUR WEBSITE BY GIVING YOUR COMPLAINT NUMBER.
OUR e-mail ADDRESS IS: [protected]@hub.nic.in
[protected][protected][protected][protected]
Name of Applicant: prit pal singh
Address: 42 RAM NAGAR .PAHAR GANJ
NEW DELHI 55
Home
Grievances Redressal
Organisational Structure
Cases Entertained
Approach Adopted
Disposal of Grievances
Lodge Your Grievance
Status of Complaint
Contact Us
PUBLIC GRIEVANCES COMMISSION
GOVT. OF NCT OF DELHI
M-BLOCK, 2nd FLOOR, VIKAS BHAWAN
NEW DELHI - 110002
ACKNOWLEDGEMENT
YOUR COMPLAINT HAS BEEN RECEIVED WITH US. PLEASE ALWAYS QUOTE YOUR COMPLAINT NUMBER FOR ALL FUTURE CORRESPONDENCE WITH US.
YOUR COMPLAINT NO. IS PGC/2008/142/102
YOU WILL BE INTIMATED THE DECISION OF THE COMMISSION ON YOUR COMPLAINT IN DUE COURSE.
YOU CAN CHECK STATUS OF YOUR COMPLAINT ON OUR WEBSITE BY GIVING YOUR COMPLAINT NUMBER.
OUR e-mail ADDRESS IS: [protected]@hub.nic.in
[protected][protected][protected][protected]
Name of Applicant: prit pal singh
Address: 42 RAM NAGAR .PAHAR GANJ
NEW DELHI 55
Home
23 Feb 2008
To
Nokia Care
New Delhi
Sub: Complaint about Mobile (Model No 1208)
Job no—[protected] dt 23/2/08/08
Dear Sir,
This has reference to the subject cited above. I had purchased a Mobile of Model No 1208 two months back. From the first day onwards, the battery back up is very poor & it gets hanged repeatedly. Last evening, the Test Mode came into the set.
When I had given the set to the Nokia Care, NDSE Part I they said that I shall get it after 10 days, which will be a problem for me without the same.
Kindly exchange the set with a good one or else provide my cash back ASAP.
Regards,
(Pritpal Singh)
[protected]
CC :
1. Public Grievance Cell
2. Right to Information Dept.
3. Hindustan Times
4. Aaj Tak News
To
Nokia Care
New Delhi
Sub: Complaint about Mobile (Model No 1208)
Job no—[protected] dt 23/2/08/08
Dear Sir,
This has reference to the subject cited above. I had purchased a Mobile of Model No 1208 two months back. From the first day onwards, the battery back up is very poor & it gets hanged repeatedly. Last evening, the Test Mode came into the set.
When I had given the set to the Nokia Care, NDSE Part I they said that I shall get it after 10 days, which will be a problem for me without the same.
Kindly exchange the set with a good one or else provide my cash back ASAP.
Regards,
(Pritpal Singh)
[protected]
CC :
1. Public Grievance Cell
2. Right to Information Dept.
3. Hindustan Times
4. Aaj Tak News
23 Feb 2008
To
Nokia Care
New Delhi
Sub: Complaint about Mobile (Model No 1208)
Job no—[protected] dt 23/2/08/08
Dear Sir,
This has reference to the subject cited above. I had purchased a Mobile of Model No 1208 two months back. From the first day onwards, the battery back up is very poor & it gets hanged repeatedly. Last evening, the Test Mode came into the set.
When I had given the set to the Nokia Care, NDSE Part I they said that I shall get it after 10 days, which will be a problem for me without the same.
Kindly exchange the set with a good one or else provide my cash back ASAP.
Regards,
(Pritpal Singh)
[protected]
CC :
1. Public Grievance Cell
2. Right to Information Dept.
3. Hindustan Times
4. Aaj Tak News
To
Nokia Care
New Delhi
Sub: Complaint about Mobile (Model No 1208)
Job no—[protected] dt 23/2/08/08
Dear Sir,
This has reference to the subject cited above. I had purchased a Mobile of Model No 1208 two months back. From the first day onwards, the battery back up is very poor & it gets hanged repeatedly. Last evening, the Test Mode came into the set.
When I had given the set to the Nokia Care, NDSE Part I they said that I shall get it after 10 days, which will be a problem for me without the same.
Kindly exchange the set with a good one or else provide my cash back ASAP.
Regards,
(Pritpal Singh)
[protected]
CC :
1. Public Grievance Cell
2. Right to Information Dept.
3. Hindustan Times
4. Aaj Tak News
Dear Sir
My mobile got stolen on 22nd Feb 2008.The model is Nokia-2626.IMEI number is -[protected].
Please block this handset at the earliest as a result the thief cannot use it.
Thanking you
Pramod Kumar Das
B.Ed English
English and foreign Languages University
Hyderabad-India
My mobile got stolen on 22nd Feb 2008.The model is Nokia-2626.IMEI number is -[protected].
Please block this handset at the earliest as a result the thief cannot use it.
Thanking you
Pramod Kumar Das
B.Ed English
English and foreign Languages University
Hyderabad-India
Hello Sir,
I K.PRABHAKAR IAM PURCHASED (NOKIA 2630) MODEL IN DUBAI, 1 MONTH BACK AND CAME BACK TO INDIA AND USE THAT MOBILE LAST WEEK AFTER THAT MOBILE HANGED ANY MISSED CALLS JUST 1HR BACK GAVE TO NOKIA SERVICING CENTER IN HYDERABAD AT AMEERPET, MOBI QUEST NOKIA CARE, SHOP NOT G-9, GROUND FLOOR ELEMPHANT HOUSE, HYDERABAD, THEY TELL ME I DONT HAVE ANY WARRANTY, IAM ASKING WHY JUST SAY THAT THAT IS NON LOCAL PRODUCT BUT PEICE INTERNATION WARRANTY, SO CANT UNDERSTOOD THEY ARE SERVICE CHARGING TO ME SO PLS FIND OUT THAT COMPLIANT AND THAT MOBILE DETAILS ARE GIVE TO YOU, ( ESN/IMEI NO. [protected], PRODUCT CODE. 0549359, TECHNOLOGY TYPE. GSM. MODEL NAME 2630.
THANKING YOU SIR,
K.S.SESHU BABU,
C/O. K.NAGIREDDY,
PLOT NO.99, H.NO.7
NEAR ST.MARTINS SCHOOL.
RANGANAGAR COLONY,
CHINTAL
HYDERABAD - 530037.
[protected]@yahoo.com
mobile no.91-[protected]
I K.PRABHAKAR IAM PURCHASED (NOKIA 2630) MODEL IN DUBAI, 1 MONTH BACK AND CAME BACK TO INDIA AND USE THAT MOBILE LAST WEEK AFTER THAT MOBILE HANGED ANY MISSED CALLS JUST 1HR BACK GAVE TO NOKIA SERVICING CENTER IN HYDERABAD AT AMEERPET, MOBI QUEST NOKIA CARE, SHOP NOT G-9, GROUND FLOOR ELEMPHANT HOUSE, HYDERABAD, THEY TELL ME I DONT HAVE ANY WARRANTY, IAM ASKING WHY JUST SAY THAT THAT IS NON LOCAL PRODUCT BUT PEICE INTERNATION WARRANTY, SO CANT UNDERSTOOD THEY ARE SERVICE CHARGING TO ME SO PLS FIND OUT THAT COMPLIANT AND THAT MOBILE DETAILS ARE GIVE TO YOU, ( ESN/IMEI NO. [protected], PRODUCT CODE. 0549359, TECHNOLOGY TYPE. GSM. MODEL NAME 2630.
THANKING YOU SIR,
K.S.SESHU BABU,
C/O. K.NAGIREDDY,
PLOT NO.99, H.NO.7
NEAR ST.MARTINS SCHOOL.
RANGANAGAR COLONY,
CHINTAL
HYDERABAD - 530037.
[protected]@yahoo.com
mobile no.91-[protected]
I purchased a NOKIA 6085 from Link Telecom Private Ltd, New Alipore, Kol - 53 on 3rd Feb 2007, Delivery note: 04/HS706-07/Fbe/018.
After arond 9 months of operation it started giving problems and I gave this for repairing to
Anand International, 227, D H Road, Kol - 34 on 22/Jan/2008 videJob Sheet No:[protected]/080122/16.
On following up everytime they say please come two days later but these two days never seem to end.
And moreover it is under guarantee period.
I request you to kindly look into the matter and instruct me what to do next.
Thanks and regards
Mr. Shyama Biswas
[protected]
B - 30, diamond park, PO: Joka, Kol - 104
After arond 9 months of operation it started giving problems and I gave this for repairing to
Anand International, 227, D H Road, Kol - 34 on 22/Jan/2008 videJob Sheet No:[protected]/080122/16.
On following up everytime they say please come two days later but these two days never seem to end.
And moreover it is under guarantee period.
I request you to kindly look into the matter and instruct me what to do next.
Thanks and regards
Mr. Shyama Biswas
[protected]
B - 30, diamond park, PO: Joka, Kol - 104
hi there'
i had bought nokia 5310 two months back and suddenly a week back half of the display screen turned out to be black. i rushed to the nokia care centre in my city where they told me that the screen in broken. i had neither dropped it nor banged it anywhere then how did it break???????????? well now what should i do ? kindly reply me a.s.a.p.
ur friendly
dr. ritu singh
dehradun (india)
i had bought nokia 5310 two months back and suddenly a week back half of the display screen turned out to be black. i rushed to the nokia care centre in my city where they told me that the screen in broken. i had neither dropped it nor banged it anywhere then how did it break???????????? well now what should i do ? kindly reply me a.s.a.p.
ur friendly
dr. ritu singh
dehradun (india)
33 minutes ago by Deepak Shrivastava [send email]
I am not satisfied your service centre, Allahabad. Narain Automobiles, Mobile Hut, Allahabad.
Maine 02.09.2007 ko Nokia 6300 purchase kiya from Computer & Mobile Telecom, Bus Stand, Karwi, jiska invoice no. 93, dated 02.09.2007 hain. Lekin Nokia 6300 mein shuru se hi problem thi, lekin ise main nahi dekh paya tha, phir main is set ko 25.09.2007, jiska job sheet no hain 27571 hain, ise main Narain Automobile, Stanley Road, Patrika Chouraha, Allahabad mein diya. After repair ye set 23.10.2007 ko mujhe mila, parantu problem wahi ki wahi rehi, tab maine turant Mr. Sandeep Kumar, Nokia Care, Allahabad jiska mobile no. [protected] hian, maine phone kiya ki problem same hain. Tab unhone kaha ki is set ko dubara de dijiye, phir hamne bola ki mujhe ek standby me set dijiye to main ye set aapko de doon, unhone kaha ki humlog standby mein set nahi de payenge, unhone hi kaha ki aap jab doosra set intezam ker lijiye taki aapka kaam nahi ruke. To maine kaha ki thik hain jab mere pass doosre set ki vyasth ho jayegi to main de doonga ye November ki baat hain. Kal yani 25.02.2008 ko jab Nokia Care, Narain Automobile gaya to unhone khol ker dekha ki usme ek pench nahi hain aur plate ki jali nahi hain. Unhone is set ko lene se mana ker diya.
Aapko main bata doon ki Main bhi ek Computer Dealer hoon, mujhe phi pata hain ki under warranty mein kaha se kaam karana hota hain. Unhone kaha ki ye set agar main bhejta hoon to Lucknow service centre wale accept nahi karenge.
Ye bataye ki ismein meri kaha fault hain, Jabki sara kaam maine service centre ke through kaam karwa reha hoon. Agar service centre wale hi aise kaam karenge to customer ka vishwas hi uth jayega service centre se.
Ab aap hi bataye ki main kya karu. Main waise hi set dubara wapas le aaya hoon. Nokia 6300 ko main ab dustbeen mein dal diya. Ab mera Nokia 6300 se tang aa gaya hoon, ab bhavishya mein bhool ker bhi Nokia ka koi set purchase nahi karunga.
with Regards
Deepak Shrivastava
Computers Engineer Network,
Shri Narayan Bhawan,
Bedipuliya, Chitrakoot - 210205.
Cell No. [protected].
26 minutes ago by Deepak Shrivastava [send email]
Ye mail mere pass 26.10.2007
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
24 minutes ago by Deepak Shrivastava [send email]
Dear Sir / Madam,
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
22 minutes ago by Deepak Shrivastava [send email]
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 25, 2008 3:15 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Service Provision
To: NokiaCare <support.[protected]@nokia.com>
Agar mujhe complete solution nahi mila to majboor hokar Consumer Forum mein jana pad jayega.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main Allahabad se mail aapko ker reha hoon.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Dear Sir / Madam,
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
On 2/25/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for emailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We would like to inform you that we are not in a position to provide you the duration of the service provision of your phone. However the Service Job Sheet created at the time of handset submission would provide the tentative date of delivery. We suggest you to contact the Nokia Care Centre on the date in order to collect the handset.
Further we request you to submit your phone at the Nokia Care Centre and revert with the details mentioned in our earlier e-mail correspondence.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava, Chitrakoot" To:
CC:
Sent: Sunday, February 24, 2008 10:43:58 AM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
[THREAD ID :2-2UN4DT]
Agar main is set ko 25.02.2008 ko service centre mein doo to kitne din ke ander mujhe ye set repair or replacement hoker milega, confirm kerke bataye. Taki main doosra set purchase kerne ke liye sochu.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main samjhoonha Ki Maine Nokia 6300 purchase kerke ek juan khela hain. Maine is set ko 02.09.2007 ko purchase kiya tha Rs. 8800/- Invoice No. 93 dated 02.09.2007. Main samjhoonga ki maine 8800/- ka ek juan khela hain.
I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main is baar Nokia 6300 ka replacement loonga, agar repair hokar milega to main ise dustbeen dal doonga. Main bahut tang aa gaya hoon is set set. Isliye Nokia 6300 ka New Set Chahiye nahi to main ise dustbin dal kar kisi other company ka set purchase ker loonga. Abhi tak is set se Airtel ka Internet chala reha hoon. Agar achcha sa repalcement milega to thik hain otherwise BSNL ka broadband lekar Internet chala loonga aur kisi doosri company ka mobile set lekar apna kaam keroonga.
Deepak
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Mujhe is set ko badal ker diya jaye. Main aage se is set ko lekar koi problem nahi honi chahiye.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Please arranger the one mobiel set (internet facilties) for the timing to me immediately.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 23, 2008 6:31 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
To: NokiaCare <support.[protected]@nokia.com>
Dear Sir / Madam,
Ab ye Nokia 6300 bahut adhik problem kerne lag gaya hain. Mujhe ek subsitute ek hand set diya jaye taki main is set ko service centre mein de sakoo. Kyunki is set se main internet bhi chalata hoon aur isi hand set se communication bhi hota hain, Mere pass doosra koi set nahi hain. Islie mujhe jald se jald ek handset diya jaye taki is hanset ko service centre mein de sakoo.
Mere previous job sheet no. hain 27571, dated 25.09.2007. Please arrange alternative handset immediately to me for use internet and other facilities.
with Regards,
Deepak Shrivastava,
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
18 minutes ago by Deepak Shrivastava [send email]
Frustrated with Nokia mobile!
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
In reference to your enquiry, we would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment. Various factors like comprehensive assessment, availability of spare parts, nature of concern, type of service provision required etc would affect the duration for service provision of your phone.
Further, we would like to reiterate that in order for us to assist you in the best possible way; we require your phone to be present in a Nokia Care Centre. Hence, we suggest you to submit your phone at a Nokia Care Centre and revert with the details as requested in the previous mail. Please be assured that the matter will be looked into on a priority basis and we will look into expediting the service provision process.
We look forward to your continued patronage towards Nokia products and services.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Grover Marshall
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot"
To:
CC:
Sent: Sunday, November 04, 2007 10:14:43 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
Dear Sir / Madam,
When I deposit this mobile set to your service centre, how many days repair or replacement this set to me. Give me details to me? Because I have not communication without mobile set.
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava,
Computers Engineer Network,
Shri Narayan Bhawan,
Bedipuliya, Chitrakoot - 210205.
Cell No. [protected].
I am not satisfied your service centre, Allahabad. Narain Automobiles, Mobile Hut, Allahabad.
Maine 02.09.2007 ko Nokia 6300 purchase kiya from Computer & Mobile Telecom, Bus Stand, Karwi, jiska invoice no. 93, dated 02.09.2007 hain. Lekin Nokia 6300 mein shuru se hi problem thi, lekin ise main nahi dekh paya tha, phir main is set ko 25.09.2007, jiska job sheet no hain 27571 hain, ise main Narain Automobile, Stanley Road, Patrika Chouraha, Allahabad mein diya. After repair ye set 23.10.2007 ko mujhe mila, parantu problem wahi ki wahi rehi, tab maine turant Mr. Sandeep Kumar, Nokia Care, Allahabad jiska mobile no. [protected] hian, maine phone kiya ki problem same hain. Tab unhone kaha ki is set ko dubara de dijiye, phir hamne bola ki mujhe ek standby me set dijiye to main ye set aapko de doon, unhone kaha ki humlog standby mein set nahi de payenge, unhone hi kaha ki aap jab doosra set intezam ker lijiye taki aapka kaam nahi ruke. To maine kaha ki thik hain jab mere pass doosre set ki vyasth ho jayegi to main de doonga ye November ki baat hain. Kal yani 25.02.2008 ko jab Nokia Care, Narain Automobile gaya to unhone khol ker dekha ki usme ek pench nahi hain aur plate ki jali nahi hain. Unhone is set ko lene se mana ker diya.
Aapko main bata doon ki Main bhi ek Computer Dealer hoon, mujhe phi pata hain ki under warranty mein kaha se kaam karana hota hain. Unhone kaha ki ye set agar main bhejta hoon to Lucknow service centre wale accept nahi karenge.
Ye bataye ki ismein meri kaha fault hain, Jabki sara kaam maine service centre ke through kaam karwa reha hoon. Agar service centre wale hi aise kaam karenge to customer ka vishwas hi uth jayega service centre se.
Ab aap hi bataye ki main kya karu. Main waise hi set dubara wapas le aaya hoon. Nokia 6300 ko main ab dustbeen mein dal diya. Ab mera Nokia 6300 se tang aa gaya hoon, ab bhavishya mein bhool ker bhi Nokia ka koi set purchase nahi karunga.
with Regards
Deepak Shrivastava
Computers Engineer Network,
Shri Narayan Bhawan,
Bedipuliya, Chitrakoot - 210205.
Cell No. [protected].
26 minutes ago by Deepak Shrivastava [send email]
Ye mail mere pass 26.10.2007
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
24 minutes ago by Deepak Shrivastava [send email]
Dear Sir / Madam,
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
22 minutes ago by Deepak Shrivastava [send email]
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 25, 2008 3:15 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Service Provision
To: NokiaCare <support.[protected]@nokia.com>
Agar mujhe complete solution nahi mila to majboor hokar Consumer Forum mein jana pad jayega.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main Allahabad se mail aapko ker reha hoon.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Dear Sir / Madam,
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
On 2/25/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for emailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We would like to inform you that we are not in a position to provide you the duration of the service provision of your phone. However the Service Job Sheet created at the time of handset submission would provide the tentative date of delivery. We suggest you to contact the Nokia Care Centre on the date in order to collect the handset.
Further we request you to submit your phone at the Nokia Care Centre and revert with the details mentioned in our earlier e-mail correspondence.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava, Chitrakoot" To:
CC:
Sent: Sunday, February 24, 2008 10:43:58 AM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
[THREAD ID :2-2UN4DT]
Agar main is set ko 25.02.2008 ko service centre mein doo to kitne din ke ander mujhe ye set repair or replacement hoker milega, confirm kerke bataye. Taki main doosra set purchase kerne ke liye sochu.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main samjhoonha Ki Maine Nokia 6300 purchase kerke ek juan khela hain. Maine is set ko 02.09.2007 ko purchase kiya tha Rs. 8800/- Invoice No. 93 dated 02.09.2007. Main samjhoonga ki maine 8800/- ka ek juan khela hain.
I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main is baar Nokia 6300 ka replacement loonga, agar repair hokar milega to main ise dustbeen dal doonga. Main bahut tang aa gaya hoon is set set. Isliye Nokia 6300 ka New Set Chahiye nahi to main ise dustbin dal kar kisi other company ka set purchase ker loonga. Abhi tak is set se Airtel ka Internet chala reha hoon. Agar achcha sa repalcement milega to thik hain otherwise BSNL ka broadband lekar Internet chala loonga aur kisi doosri company ka mobile set lekar apna kaam keroonga.
Deepak
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Mujhe is set ko badal ker diya jaye. Main aage se is set ko lekar koi problem nahi honi chahiye.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Please arranger the one mobiel set (internet facilties) for the timing to me immediately.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 23, 2008 6:31 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
To: NokiaCare <support.[protected]@nokia.com>
Dear Sir / Madam,
Ab ye Nokia 6300 bahut adhik problem kerne lag gaya hain. Mujhe ek subsitute ek hand set diya jaye taki main is set ko service centre mein de sakoo. Kyunki is set se main internet bhi chalata hoon aur isi hand set se communication bhi hota hain, Mere pass doosra koi set nahi hain. Islie mujhe jald se jald ek handset diya jaye taki is hanset ko service centre mein de sakoo.
Mere previous job sheet no. hain 27571, dated 25.09.2007. Please arrange alternative handset immediately to me for use internet and other facilities.
with Regards,
Deepak Shrivastava,
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
18 minutes ago by Deepak Shrivastava [send email]
Frustrated with Nokia mobile!
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
In reference to your enquiry, we would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment. Various factors like comprehensive assessment, availability of spare parts, nature of concern, type of service provision required etc would affect the duration for service provision of your phone.
Further, we would like to reiterate that in order for us to assist you in the best possible way; we require your phone to be present in a Nokia Care Centre. Hence, we suggest you to submit your phone at a Nokia Care Centre and revert with the details as requested in the previous mail. Please be assured that the matter will be looked into on a priority basis and we will look into expediting the service provision process.
We look forward to your continued patronage towards Nokia products and services.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Grover Marshall
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot"
To:
CC:
Sent: Sunday, November 04, 2007 10:14:43 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
Dear Sir / Madam,
When I deposit this mobile set to your service centre, how many days repair or replacement this set to me. Give me details to me? Because I have not communication without mobile set.
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava,
Computers Engineer Network,
Shri Narayan Bhawan,
Bedipuliya, Chitrakoot - 210205.
Cell No. [protected].
33 minutes ago by Deepak Shrivastava [send email]
I am not satisfied your service centre, Allahabad. Narain Automobiles, Mobile Hut, Allahabad.
Maine 02.09.2007 ko Nokia 6300 purchase kiya from Computer & Mobile Telecom, Bus Stand, Karwi, jiska invoice no. 93, dated 02.09.2007 hain. Lekin Nokia 6300 mein shuru se hi problem thi, lekin ise main nahi dekh paya tha, phir main is set ko 25.09.2007, jiska job sheet no hain 27571 hain, ise main Narain Automobile, Stanley Road, Patrika Chouraha, Allahabad mein diya. After repair ye set 23.10.2007 ko mujhe mila, parantu problem wahi ki wahi rehi, tab maine turant Mr. Sandeep Kumar, Nokia Care, Allahabad jiska mobile no. [protected] hian, maine phone kiya ki problem same hain. Tab unhone kaha ki is set ko dubara de dijiye, phir hamne bola ki mujhe ek standby me set dijiye to main ye set aapko de doon, unhone kaha ki humlog standby mein set nahi de payenge, unhone hi kaha ki aap jab doosra set intezam ker lijiye taki aapka kaam nahi ruke. To maine kaha ki thik hain jab mere pass doosre set ki vyasth ho jayegi to main de doonga ye November ki baat hain. Kal yani 25.02.2008 ko jab Nokia Care, Narain Automobile gaya to unhone khol ker dekha ki usme ek pench nahi hain aur plate ki jali nahi hain. Unhone is set ko lene se mana ker diya.
Aapko main bata doon ki Main bhi ek Computer Dealer hoon, mujhe phi pata hain ki under warranty mein kaha se kaam karana hota hain. Unhone kaha ki ye set agar main bhejta hoon to Lucknow service centre wale accept nahi karenge.
Ye bataye ki ismein meri kaha fault hain, Jabki sara kaam maine service centre ke through kaam karwa reha hoon. Agar service centre wale hi aise kaam karenge to customer ka vishwas hi uth jayega service centre se.
Ab aap hi bataye ki main kya karu. Main waise hi set dubara wapas le aaya hoon. Nokia 6300 ko main ab dustbeen mein dal diya. Ab mera Nokia 6300 se tang aa gaya hoon, ab bhavishya mein bhool ker bhi Nokia ka koi set purchase nahi karunga.
with Regards
Deepak Shrivastava
Computers Engineer Network,
Shri Narayan Bhawan,
Bedipuliya, Chitrakoot - 210205.
Cell No. [protected].
26 minutes ago by Deepak Shrivastava [send email]
Ye mail mere pass 26.10.2007
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
24 minutes ago by Deepak Shrivastava [send email]
Dear Sir / Madam,
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
22 minutes ago by Deepak Shrivastava [send email]
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 25, 2008 3:15 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Service Provision
To: NokiaCare <support.[protected]@nokia.com>
Agar mujhe complete solution nahi mila to majboor hokar Consumer Forum mein jana pad jayega.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main Allahabad se mail aapko ker reha hoon.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Dear Sir / Madam,
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
On 2/25/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for emailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We would like to inform you that we are not in a position to provide you the duration of the service provision of your phone. However the Service Job Sheet created at the time of handset submission would provide the tentative date of delivery. We suggest you to contact the Nokia Care Centre on the date in order to collect the handset.
Further we request you to submit your phone at the Nokia Care Centre and revert with the details mentioned in our earlier e-mail correspondence.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava, Chitrakoot" To:
CC:
Sent: Sunday, February 24, 2008 10:43:58 AM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
[THREAD ID :2-2UN4DT]
Agar main is set ko 25.02.2008 ko service centre mein doo to kitne din ke ander mujhe ye set repair or replacement hoker milega, confirm kerke bataye. Taki main doosra set purchase kerne ke liye sochu.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main samjhoonha Ki Maine Nokia 6300 purchase kerke ek juan khela hain. Maine is set ko 02.09.2007 ko purchase kiya tha Rs. 8800/- Invoice No. 93 dated 02.09.2007. Main samjhoonga ki maine 8800/- ka ek juan khela hain.
I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main is baar Nokia 6300 ka replacement loonga, agar repair hokar milega to main ise dustbeen dal doonga. Main bahut tang aa gaya hoon is set set. Isliye Nokia 6300 ka New Set Chahiye nahi to main ise dustbin dal kar kisi other company ka set purchase ker loonga. Abhi tak is set se Airtel ka Internet chala reha hoon. Agar achcha sa repalcement milega to thik hain otherwise BSNL ka broadband lekar Internet chala loonga aur kisi doosri company ka mobile set lekar apna kaam keroonga.
Deepak
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Mujhe is set ko badal ker diya jaye. Main aage se is set ko lekar koi problem nahi honi chahiye.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Please arranger the one mobiel set (internet facilties) for the timing to me immediately.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 23, 2008 6:31 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
To: NokiaCare <support.[protected]@nokia.com>
Dear Sir / Madam,
Ab ye Nokia 6300 bahut adhik problem kerne lag gaya hain. Mujhe ek subsitute ek hand set diya jaye taki main is set ko service centre mein de sakoo. Kyunki is set se main internet bhi chalata hoon aur isi hand set se communication bhi hota hain, Mere pass doosra koi set nahi hain. Islie mujhe jald se jald ek handset diya jaye taki is hanset ko service centre mein de sakoo.
Mere previous job sheet no. hain 27571, dated 25.09.2007. Please arrange alternative handset immediately to me for use internet and other facilities.
with Regards,
Deepak Shrivastava,
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
18 minutes ago by Deepak Shrivastava [send email]
Frustrated with Nokia mobile!
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
In reference to your enquiry, we would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment. Various factors like comprehensive assessment, availability of spare parts, nature of concern, type of service provision required etc would affect the duration for service provision of your phone.
Further, we would like to reiterate that in order for us to assist you in the best possible way; we require your phone to be present in a Nokia Care Centre. Hence, we suggest you to submit your phone at a Nokia Care Centre and revert with the details as requested in the previous mail. Please be assured that the matter will be looked into on a priority basis and we will look into expediting the service provision process.
We look forward to your continued patronage towards Nokia products and services.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Grover Marshall
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot"
To:
CC:
Sent: Sunday, November 04, 2007 10:14:43 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
Dear Sir / Madam,
When I deposit this mobile set to your service centre, how many days repair or replacement this set to me. Give me details to me? Because I have not communication without mobile set.
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Computers Engineer Network,
Shri Narayan Bhawan,
Bedipuliya, Chitrakoot - 210205.
Mobile No. [protected].
I am not satisfied your service centre, Allahabad. Narain Automobiles, Mobile Hut, Allahabad.
Maine 02.09.2007 ko Nokia 6300 purchase kiya from Computer & Mobile Telecom, Bus Stand, Karwi, jiska invoice no. 93, dated 02.09.2007 hain. Lekin Nokia 6300 mein shuru se hi problem thi, lekin ise main nahi dekh paya tha, phir main is set ko 25.09.2007, jiska job sheet no hain 27571 hain, ise main Narain Automobile, Stanley Road, Patrika Chouraha, Allahabad mein diya. After repair ye set 23.10.2007 ko mujhe mila, parantu problem wahi ki wahi rehi, tab maine turant Mr. Sandeep Kumar, Nokia Care, Allahabad jiska mobile no. [protected] hian, maine phone kiya ki problem same hain. Tab unhone kaha ki is set ko dubara de dijiye, phir hamne bola ki mujhe ek standby me set dijiye to main ye set aapko de doon, unhone kaha ki humlog standby mein set nahi de payenge, unhone hi kaha ki aap jab doosra set intezam ker lijiye taki aapka kaam nahi ruke. To maine kaha ki thik hain jab mere pass doosre set ki vyasth ho jayegi to main de doonga ye November ki baat hain. Kal yani 25.02.2008 ko jab Nokia Care, Narain Automobile gaya to unhone khol ker dekha ki usme ek pench nahi hain aur plate ki jali nahi hain. Unhone is set ko lene se mana ker diya.
Aapko main bata doon ki Main bhi ek Computer Dealer hoon, mujhe phi pata hain ki under warranty mein kaha se kaam karana hota hain. Unhone kaha ki ye set agar main bhejta hoon to Lucknow service centre wale accept nahi karenge.
Ye bataye ki ismein meri kaha fault hain, Jabki sara kaam maine service centre ke through kaam karwa reha hoon. Agar service centre wale hi aise kaam karenge to customer ka vishwas hi uth jayega service centre se.
Ab aap hi bataye ki main kya karu. Main waise hi set dubara wapas le aaya hoon. Nokia 6300 ko main ab dustbeen mein dal diya. Ab mera Nokia 6300 se tang aa gaya hoon, ab bhavishya mein bhool ker bhi Nokia ka koi set purchase nahi karunga.
with Regards
Deepak Shrivastava
Computers Engineer Network,
Shri Narayan Bhawan,
Bedipuliya, Chitrakoot - 210205.
Cell No. [protected].
26 minutes ago by Deepak Shrivastava [send email]
Ye mail mere pass 26.10.2007
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
24 minutes ago by Deepak Shrivastava [send email]
Dear Sir / Madam,
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
22 minutes ago by Deepak Shrivastava [send email]
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 25, 2008 3:15 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Service Provision
To: NokiaCare <support.[protected]@nokia.com>
Agar mujhe complete solution nahi mila to majboor hokar Consumer Forum mein jana pad jayega.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main Allahabad se mail aapko ker reha hoon.
On 2/25/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Dear Sir / Madam,
I am sorry to inform you that I visit Nokia Care, Allahabad Narain Automobiles, Stanley Road, Near Partrika chauraha.
He is not received my mobile set following conditions
01. Petch nahi hain.
02. Plate ki jali nahi hain
Contact Person Mr. Sandeep Kumar. [protected].
Mr. Sandeep bol rahe hain ki main is set ko service centre nahi le sekta. Kunki above parts isme nahi hain. Ye bataye ki set khridna to easy magar magar service bekar hain.
On 2/25/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for emailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We would like to inform you that we are not in a position to provide you the duration of the service provision of your phone. However the Service Job Sheet created at the time of handset submission would provide the tentative date of delivery. We suggest you to contact the Nokia Care Centre on the date in order to collect the handset.
Further we request you to submit your phone at the Nokia Care Centre and revert with the details mentioned in our earlier e-mail correspondence.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava, Chitrakoot" To:
CC:
Sent: Sunday, February 24, 2008 10:43:58 AM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
[THREAD ID :2-2UN4DT]
Agar main is set ko 25.02.2008 ko service centre mein doo to kitne din ke ander mujhe ye set repair or replacement hoker milega, confirm kerke bataye. Taki main doosra set purchase kerne ke liye sochu.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main samjhoonha Ki Maine Nokia 6300 purchase kerke ek juan khela hain. Maine is set ko 02.09.2007 ko purchase kiya tha Rs. 8800/- Invoice No. 93 dated 02.09.2007. Main samjhoonga ki maine 8800/- ka ek juan khela hain.
I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Main is baar Nokia 6300 ka replacement loonga, agar repair hokar milega to main ise dustbeen dal doonga. Main bahut tang aa gaya hoon is set set. Isliye Nokia 6300 ka New Set Chahiye nahi to main ise dustbin dal kar kisi other company ka set purchase ker loonga. Abhi tak is set se Airtel ka Internet chala reha hoon. Agar achcha sa repalcement milega to thik hain otherwise BSNL ka broadband lekar Internet chala loonga aur kisi doosri company ka mobile set lekar apna kaam keroonga.
Deepak
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Mujhe is set ko badal ker diya jaye. Main aage se is set ko lekar koi problem nahi honi chahiye.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
Please arranger the one mobiel set (internet facilties) for the timing to me immediately.
On 2/23/08, Deepak Shrivastava, Chitrakoot <[protected]@gmail.com> wrote:
[protected] Forwarded message[protected]
From: Deepak Shrivastava, Chitrakoot <[protected]@gmail.com>
Date: Feb 23, 2008 6:31 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
To: NokiaCare <support.[protected]@nokia.com>
Dear Sir / Madam,
Ab ye Nokia 6300 bahut adhik problem kerne lag gaya hain. Mujhe ek subsitute ek hand set diya jaye taki main is set ko service centre mein de sakoo. Kyunki is set se main internet bhi chalata hoon aur isi hand set se communication bhi hota hain, Mere pass doosra koi set nahi hain. Islie mujhe jald se jald ek handset diya jaye taki is hanset ko service centre mein de sakoo.
Mere previous job sheet no. hain 27571, dated 25.09.2007. Please arrange alternative handset immediately to me for use internet and other facilities.
with Regards,
Deepak Shrivastava,
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Mobile No. [protected].
18 minutes ago by Deepak Shrivastava [send email]
Frustrated with Nokia mobile!
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
In reference to your enquiry, we would like to inform you that when a phone is submitted for service provision, it goes through several levels of assessment. Various factors like comprehensive assessment, availability of spare parts, nature of concern, type of service provision required etc would affect the duration for service provision of your phone.
Further, we would like to reiterate that in order for us to assist you in the best possible way; we require your phone to be present in a Nokia Care Centre. Hence, we suggest you to submit your phone at a Nokia Care Centre and revert with the details as requested in the previous mail. Please be assured that the matter will be looked into on a priority basis and we will look into expediting the service provision process.
We look forward to your continued patronage towards Nokia products and services.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Grover Marshall
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot"
To:
CC:
Sent: Sunday, November 04, 2007 10:14:43 PM
Subject: Re: Nokia - Deepak Shrivastava - N6300 Phone Concern
Dear Sir / Madam,
When I deposit this mobile set to your service centre, how many days repair or replacement this set to me. Give me details to me? Because I have not communication without mobile set.
On 10/26/07, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Shrivastava,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia 6300. We understand your displeasure over the post service provision quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service provision appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1. Complete address of the Nokia Care Centre where the handset has been submitted
2. Latest Job sheet number and date of submission of the handset
3. Previous Job Sheet numbers and their respective dates of submission
4. Your alternate contact number
The above mentioned details are vital for us to further assist you. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care
-------Original Message--------
From: "ext Deepak Shrivastava Verma, Chitrakoot" To:
CC:
Sent: Thursday, October 25, 2007 10:37:57 PM
Subject: Problem Handset Nokia Mobile Set No. 6300
[THREAD ID :2-2K6KIF]
Dated : 25.10.2007
Dear Sir,
This is to inform you that I receved Mobile Handset Model No. 6300 on dated 23.10.2007 after repair from Nokia Care Centre, Narain Automobiles, Stailnly Road, Patrika Chauraha, Allahabad. But I am not satisfied after the repair of Nokia Model No. 6300. I use this mobile two days dated 23.10.2007 to 25.10.2007.
The following problems increases.
01. Mobile Handset hanging during continuos talk 1/2 hours.
02. Blinking during the calling after 10 to 15 times.
03. Mobile handset backup is ok but my calling per day between 25 to 50 then battery is gone out.
Previous job sheet is 27571, dated 25.09.2007 from Narain Automobiles, Allahabad.
I have purchase this mobile set 02.09.2007.
Thanks
Deepak Shrivastava.
Computers Engineer Network,
Shri Narayan Bhawan,
Bedipuliya, Chitrakoot - 210205.
Mobile No. [protected].
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i have lost my nokia N72 mobile, please help me nokia care. please give me your nokia custumer care no.
my email address : [protected]@rediffmail.com