[Resolved] Paytm.com — Failed reliance digital tv recharge | |||
Hello I recharged my reliance digital tv no.[protected] for Rs. 250 using SBI net banking.Your site told me that bank refused the transaction but Rs 250 have been debited.No transaction slip was generated.SBI sent me sms that the transaction to Paytm was successfull but u are saying that it was unsuccessfull and now I have Rs 250 deducted for no reasons.Kindly look into the matter. My registered mobile no is [protected]. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
PayTM — unsuccessful dth recharge
Unsuccesful recharge of Reliance Big Tv of Rs.300/- and no refund of money on my account after 2 days. Dear Customer,
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Please let us know the mobile number and the recharge amount that you had tried on Paytm.com and mail it to [protected]@paytm.com so that we can check the details of your transaction and resolve your query.
Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.
Best Regards,
Paytm Customer Care
[protected]@paytm.com
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Please let us know the mobile number and the recharge amount that you had tried on Paytm.com and mail it to [protected]@paytm.com so that we can check the details of your transaction and resolve your query.
Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.
Best Regards,
Paytm Customer Care
[protected]@paytm.com
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We have reviewed your transaction. There was a delay in receiving the response from the bank’s server, as a result we were unable to complete your mobile recharge.
As per your request, we’ve initiated the refund of Rs. 250 against your unsuccessful transaction.
Kindly contact us directly at [protected]@paytm.com for further assistance.