[Resolved]  PNB — Amount struck in ATM machine - Complaint No.[protected]

I am an account holder of Savings a/c no.[protected] at PNB Prashant Vihar (Delhi) branch for the past 6-7 years.

On August 14, 2009 i used my Debit card for withdrawal of money or Rs. 8,000/- from Axis bank ATM (Sector 8, Rohini, Delhi)

However the amount got struck in the machine and the a/c was debited with the same amount.

I informed about the same by calling the toll free on of PNB. the customer care executive said that the same will get reverse back in 2 working days and did not log the complaint.

I again called up the customer care after 5 working days on August 22, 2009 where they said that it will take 12 working days and lodged the complaint vide complaint No. 18991419.

I also informed about the same to the branch, however no satisfactory answer was received even from the branch manager and he asked me to go to ATM cell. Why a customer of PNB should approach the ATM cell as my account is in Prashant vihar branch.

Even after 15 working days the amount has not got reversed back.

Please note that according to RBI guidelines if the amount struck in ATM is not reversed within 12 working days, the Bank is liable to pay interest @ 2.5% per day on that amount.

Request you to look into the matter on priority basis or i will be left with only option of taking legal action against the Bank.
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Aug 14, 2020
Complaint marked as Resolved 
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My daughter Ku Soundary Deep Kaur used her ATM card on Bank of Baroda, Chandigarh on[protected], but could not withdraw money but a sum of Rs. 3000/-was debited from my A/c No. [protected], with PNB, Indora, Distt. Kangra H.P. and a complaint was also registered with No. 18530893, dated[protected] before this complailt I wrote a letter to Bank of Baroda, Chandigarh and PNB, Indora, but result is Zero. Now I have desided that I would have to approach the Distt. Consumer Court, Dharamsala, Distt. Kangra for reddressal of my grievances.
I HAD FACE THE SAME PROBLEM, I AM WITHDRAW THE AMOUNT ON DEC10, 2009 & DIDNT GET THE AMOUNT TILL FEB 13, 2010
Sub:-Non Access of Transaction against ATM card on 21.03.2010 at PNB ATM Khanpur Branch Delhi.

Dear Sir,
I went to draw the money through ATM Card at PNB ATM Khanpur Delhi as on 21.03.2010 . When I had swiped my ATM Card in machine to withdraw a Rs.3500/- I received the slip that Transaction is declined and I did not get the money . When I went to the PNB Branch for update the Pass Book on 30.03.2010 that the amount of Rs.3500/- has been debited to my S.B A/c No.[protected] maintained copy enclosed . I had immediate reported the matter to Customer Care on 30.03.2010 vide Complain No.27118754 Customer Care had told me that amount will be credited to your A/c within 12 days and also inform to Manager PNB where I maintained the S.B A/c. The Manager had told that me to report to the Manager ATM Branch where you swiped . Manager ATM Branch had told me that the matter will be solved by the Customer Care we can not do any thing .

Sir it is a matter of great surprised that my hard earned money has been debited to the account without receive the money and neither Manager ATM Branch nor Customer Care had solved my case and has not credited the amount to my S.B A/c so far in spite 45 days have been passed.

Sir, I hereby request you that my hard earned money may be credit to my S/B A/c at the earliest . Your kind helps will to ease help me my day financial hardship.

PNB — no response for my complaint regarding my lapse amount of 10,000

a/c no- [protected]
Docket no[protected]
transaction lapse in August 2008 of amount 10,000 rupees...
Res Sir
I am Costomer of ypur Bank my a/c no. [protected].I Complaint against your machien.I withdrow 2000 rs on dated 18/07/2011.But when i insurt ATM Card at PNB ATM Dibai as on 19.07.2011 . When I had swiped my ATM Card in machine to withdraw a Rs.5000/- then i know 10000 rs cut my account .the slip that Transaction is declined and I did not get the money . When I went to the PNB Branch for update the Pass Book that the amount of Rs.10000/- has been debited to my A/c No.[protected] maintained copy enclosed . I had immediate reported the matter to Customer Care Complain No.55813644 Customer Care had told me that amount will be credited to your A/c within 12 days and also inform to Manager PNB where I maintained the S.B A/c. The Manager had told that me to report to the Manager ATM Branch where you swiped . Manager ATM Branch had told me that the matter will be solved by the Customer Care we can not do any thing .

Sir it is a matter of great surprised that my hard earned money has been debited to the account without receive the money and neither Manager ATM Branch nor Customer Care had solved my case and has not credited the amount to my S.B A/c.

Sir, I hereby request you that my hard earned money may be credit to my S/B A/c at the earliest . Your kind helps will to ease help me my day financial hardship.
Thanks
yours
Akash, Mob No.-[protected]
E mail-mr.[protected]@gmail.com
[protected]@rediffmail.com
I am an account holder of saving a/c no. [protected]. At pnb kishan ganj delhi branch. On august 2.2011 i used my debiy card for withdrawal of money 10000. From atm in karol bagh ( new delhi) however the amount got struck in the machine and the a/c was debit with the. Same amount I informed about the same by calling the toll free on pnb my complaint no.[protected]. I also informed. About the same to the branch. Request you to look into the matter on priority basis thanks u. [protected]@yahoo.com

PNB — ATM is not working for so many days

ATM of Punjab National Bank located at Ludhiana Road near Police Thana in Nawanshahr is not working for so many days. I have called to there toll free number but they always kept my call on hold saying that my call is being diverted to some other number and not response for very long period. This is the only ATM in the city so we have to do transactions from other bank's ATM and as we only get 5 transactions per month, after that charges are applied. So please make arrangement for the repair of this ATM as soon as possible. Hope u will understand the problems of the resident of Nawanshar and take quick action in this regard.
I, Chander parkash kukreja, used PNB CITY BRANCH ATM on 01/06/2012 vide TXN 3873 for RS.10000 but i didnt receive money. We complaint to both PNB as well as SBI bank, But they both didnt gave us response regarding our problem.We have wriiten so many letters and telephoned request to PNB sonipat for no access cash certificate, But the PNB BANK MANAGER is not co-operating at all, Moreover they always behave very rude and he is not providing us no access cash certificate.Its been more than 4 months we are continuosly visiting them to get our problem solved, and now they are saying, we, Punjab NAtional BAnk, cant do anything in this problem, Forward your complaint to ATM Cell. They Talked with the Centralised bank of PNB. The Manger said, we cannot entertain your problem.You are the only last source now, please Help us to get my money back, i was the first account holder in pnb and we are getting the services like this. I am so much dis-appointed right now. Following are the information:
Complainant's Name: Deepika and Chander parkash kukreja
Account num[protected]
Complaint num-[protected]
Complaint entry date-04/06/2012
Name of Bank and Branch-PNB CITY BRANCH SONIPAT
I am an account holder of saving a/c no. [protected]. At pnb sanabazar berhampur branch. on august 18 2014 i used my debit card for withdrawal of money 10000. From icici atm at ambernath mumbai dist thane. however the amount got struck in the machine and the a/c was debit with the. Same amount I informed about the same by calling the toll free on pnb my complaint no. A[protected]. I also informed. About the same to the branch. Request you to look into the matter on priority basis thanks u. Jagadish.extinct @gmail.com

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