[Resolved]  Poorvika Mobiles — Karbon k505 mobile phone could not be used at least for one week

Address:

Tamil Nadu

I, named, s. Daniel, residing at madurai, bring the following to your notice.
(1) i am one of the consumers of karbonn mobiles and i bought a karbonn mobile phone (Dual sim) from poorvika mobiles private limited, whose branch is located at door no.234, near jeyaram bakery, kalavasal, madurai, on[protected]. (Bill invoice number 20690, dated[protected]
(2) mobile phone particulars :- model name : karbonn k505, imei no. : [protected], battery no. : 11981.
(3) within one week of the usage from the date of purchase, the mobile handset struck work. Even when i tried to enter the number to dial or tried any other options like messages, the display automatically went off and in a few seconds went on. If i tried again, the same problem continued. Totally, i could not use the mobile for any incoming or out going calls or messages.
(4) in the warranty card and service centres list, given along with the mobile handset, the address of your authorized service centre, located at madurai, named mobile gallery, has not been given. Only a landline phone number[protected] has been given. I tried that phone number and that phone number does not exist (Not in use or disconnected). For this, i could not locate your authorized karbonn service centre at madurai and thus i could not give the mobile handset in time.
(5) in this period of nearly 20 days, i could not be contacted by the people, who are related to my work and it made me get in to irreparable mental and work-oriented problems and loss.
(5) after my continuous efforts, which spoiled all my precious time of nearly 20days, i found the address of your authorized karbonn service centre ‘mobile gallery’ on[protected] and handed over the handset for service.
(6) on that day, i. E.,[protected], i was asked to contact the service centre the next day through the phone number given in the job sheet, but, they called me and informed me that the handset has a problem which could not be solved by them and the mobile handset was to be sent to chennai. I was also informed that it may take nearly 20 days to return my handset.
(7) on[protected], i got a call from mobile gallery and i was informed that the mobile handset had been fully serviced.
(8) on the next day, i. E.,[protected], i went to the mobile gallery and got the handset. As there was no charge in the handset at that time, i could not check it up before them and i brought it home and put it in the prescribed charger which had been given along with the handset.
(9) when the mobile got fully charged, i inserted the sim cards and the memory card, which are being used by me for more than one year and switched on. When i started to use it, i found that the problem had not been solved anyway, but the problem of the handset had increased in some other way.
(10) immediately i called your authorized service centre ‘mobile gallery’ and informed them the unsolved and increased problem of the handset, which i had got from them just a few hours ago. They asked me to take away the tata docomo sim card and the memory card (I have been using these cards for more than one year without any problem) and try it only with my one more airtel number. I did so and found that the same problem existed. Again i reported the problem over the phone and they asked me to bring again the handset.
(11) due to my work, i could not hand over the mobile handset on the next day, and i took it to mobile gallery, your authorized service centre on[protected] and explained all the increased problems in the mobile handset. They asked me as per their usual formalities to call them on the next day.
(12) on[protected], i called mobile gallery, your authorized service centre and asked them about the status of the handset, given to them for the second time service within on month period of purchase. They told me that the handset has been serviced and asked me to get the mobile handset. I asked them to clearly check it up for one more day.
(13) on[protected], i went to mobile gallery, your authorized service centre, and got the mobile handset. I brought it home and when i started to use it, i found that the same problem still exists.
(14) i’m not able to at least dial any number because while dialing the digits of a mobile number, after dialing even 3 or 4 digits of that number, the handset hangs and does not work. I called mobile gallery, your authorized service centre and again informed them about the problem and they simply ask me to bring the handset once again and they say that the mobile handset must be once again sent to chennai to change the board.
(15) i have purchased the above mentioned mobile handset just before 46 days but i haven’t used it properly for at least one week. The problem in the handset has spoiled my precious time, my peace to do my writing articles and other related work.
(16) the two sim cards (One airtel and another tata docomo) and the memory card are being used by me for more than one year. When i use it in any other mobile handset for trial, they work well. When i use any other sim cards in the same handset, the same problem exists. The problem is only in the handset, imported and marketed or sold by you. And i assume that it doesn’t have any easily solvable problem.
What i like to inform you is, i want the replacement of the mobile handset, which was imported and marketed or sold by you and which was purchased by me and not used at least for one week properly.
I expect a reply from you within a day or two with the details of how to replace the mobile handset or with the solution which can compensate the cost of the above mentioned mobile handset, the cost of my time spent for finding your authorized service centre whose address has not been given with a out o[censored]se phone number in the warranty card issued to me with the handset, the cost of my peace lost in these days, and the cost of my work affected due to the defected mobile phone, given for sale by you, the importer and marketer or the seller of karbonn mobiles.
If i’m not getting proper reply from you, i’ll have to take this as an issue which has affected me and which will affect many more people like me. And thus, i’ll have to take this matter serious through law and other media through my people in law field and media.
Hoping to get a favorable reply from you at the earliest.