[Resolved]  Poorvika Mobiles / Mobile Phone — Poor service

hi friends
pathatic service


I bought micromax A100 on 03.10.2012 in poorvika kumanachavadi, poonamallee. i got voice hearing problem and handovered to them on 24.10.2012. after four days they sent to the service centre which is very far to them i.e egmore. Mr.Raja sales executive promised us to deliver on next 2 working days.
here starts the story after 2 days i called the gentle man he said not yet ready. then after 7 days i called again but no response i went to the service centre they said it will be ready on the same day.i trust them 8 the day i called they said no. then i got mr. sendhil branch incharge no:[protected] for his part he requested to give 2 days time.11 th day i called they gave me a shock telling that mobile is ready .i went to receive they said problem is not yet rectified. then i quarreled with them they gave me a customer care exe no: miss. Hapzhi, i spoke to her she also want one day time to give the mobile the next day i got the conference call from her with micromax service person Mr. Hari saying that your mobile problem is solved. i was happy yesterday i went to receive the mobile they said problem not yet solved. i shouted them they gave me a another phone no Mr. Satya [protected] no response again they gave me another no:Mr. Geeva [protected] TSM no response . i dont know for what reason M/s poorvika is giving their no's to the customer.
Because of customers these people are employed in poorvika and they dont want to take care of customers.hope this will reach all the customers as well as poorvika management.

customers can buy the brand new mobile any where, the reason they come to selected showroom because they believe in post sale service will be good.

Thanks Poorvika

Poorvika - Adambakkam is very bad and poor service...I bought a samsung mobile from poorvila adambakkam..after 1 month that charger was not working, then i went back to poorvika adambakkam to change the charger..they told me to go to samsung serice centre and they treated me bery badly...then i went to samsung serive centre t nager...1 day they said come at 10am to 6 pm and 1 day they said come monday to friday and today i went they said no stock...still now i have not got replaced my charger...

very bad service at kelambakkam shop

Yes, i had very bad experience with [Poorvika, Brodway, Chennai Tamil nadu]., I bought a Prepaid Tata photon Plus data card. They said it will be activation within 2 days from the date purchasing on 10.Dec.2012, after waiting for 2-3 days it was not activated. When i spoke call/visit this shop, they told me u have wait within 2 days to activate Prepaid Tata photon Plus data card. I had called sales executive Mr.Gowtham more than 100times, but the sales man at Poorvika were not aware about that.

I have bought the New I pad ( Celkon C2 ) But it was getting frequent Switch off But the Show room Executive was Behave very Cheap & Rude.i have bought this on 7-Jan'13 but 8thJan'13 its self started problem.Still now i dind get solution .dis type they where Cheating the Customers.

Chengalpattu Showroom

Executives & managers where very rude Behavier.

Ex name" R. Vadivel.


My Name is Srinivasan @ [protected]

dudes never buy new mobile from poorvika, i got new micromax a110 from sivakasi cosy of 10800 with insurance on 12-11-12, now i have one problem in volume control, so give the mobile to poorvika, no response currently 4 days, no response i[censored] no any complaint register no forward to me [protected]@yahoo.com

Hi People,

Kindly share this, please dont buy any mobile trusted with service in poorvika mobiles showroom, they're very rude and they don't have any authenticate service center. I bought mobile from kulashekaram show room (Kanya Kumari) on Oct month of 2012 and got problem with display then gave nov 30 of 2012 for warranty service, still i didn't receive handset and they are keep on postponing giving false excuse like concern staff met with an accident, service center closed so on.. BEWARE!! poorvika mobiles..

16th Feb 2013
Dear Sir.

I have given my mobile in PMW CARE service centre on 15th december
2012. Till date i have not got my mobile, i have also sent many
reminders through moibles and Mails. So if the mobile cannot be
repaired, please give me a new one. Even today ( 16/02/2013)we went to
the service centre but there was no proper reply.
Reminders have been enclosed below. Kindly do the need.

No Reply for Reminder - 3, hence I am sending REMINDER - 4 for your
favourable Reply. -

13th Feb. 2013.

6th Feb. 2013

Dear sir,


My son, Damodharan, purchased a mobile phone Micromax A-73 (vide Bill
No.002378 dated 15/05/2012 )from one of your Ambattur outlet with a
strong promise that these model will work and gives its efficiency.
But unfortunately, within few days, the mobile was not usable with
some technical fault. The same was handed over at your Ambattur outlet
for making necessary rectification vide ob sheet
No.S[protected]
dated 15th December 2012.

Over two months have been passed but the same could not be repaired.
My contacts over phone and in person proved worthless as the reply
that the same could not be repaired. I contacted your PMW service
centre as well as your Kodambakkam office but all ends in vain. Now, I
was informed that my mobile phone was sent to Bangalore

but now more than 55 days have gone but the service could not be done
as expected.

Most of my mobile phones was purchased from your Poorvika outlet and I
never expected such a downward service. No proper reply is being given.

Natarajan

I have purchased xolon a500 mobile. I dnt have any idea of this product but only for salesman word i bought this mobile. bcos so many features they told us. Atlast totally waste of money. i asked them to change n gv branded mobile with good features within a day. but no use. even i shouted n ask tat i ll complaint in head office even though no use n nt changed the mobile. Its very bad experience with poorvika branch in parrys. only customer comes to knw abt service after purchasing products. Kindly dnt get cheated by poorvika guys. beware of this showroom so tat they ll improve service n ll nt cheat anyone by selling useless mobile.

No Replacement for defected mobile Or cash return with 14.5% deduction
Think twice before go to Poorvika mobiles. I had bought Htc Desire V from Poorvika mobiles Pvt. Ltd. in Pandi bazaar on[protected], for Rupees 13, 100.00 /- . On[protected] I had problem with loud speeker so I went to service center of htc. They said the problem occur within 14 days, so the poorvika have to replace a new mobile, and they also provide DOA certificate (which is necessary for the replacement), I went the same day to Poorvika.

There manager Sriram answer me and he told "that mobile is out of stock now, so i can arrange u from any other poorvika, please call me tomorrow". When I called he did answer and said "you can come here", so i went there but said " i didn't ask u to come". Later he call his distributor front of me and said "Please wait for 7 days, it will arrive within that date. So after[protected] to till now[protected] i used to call him whether the stocks came today. and keeps telling me no. But after 11 days I lack Patience and went to ask him. Now he say Take Samsung S Duos( which priced same) or we can refund your money with reduction of 14.5% for tax. but i asked why i have to pay tax for the mobile which i don't have, also I don't like samsung products they don't match Htc.
But he keeps telling me this is company policy to reduce 14.5% of bill amount and refund otherwise u have to pick any other mobile within the same price.
I don't know what to do. i have my bill and papers from service center. Please any help

Dear Sir,

I have given my Blackberry device for service at your Ambur Branch for Charging Connector problem on dated 19/05/2013

Model No. Blackberry 9860 Torch
IMEI No. [protected]
Poorvika Service Job Sheet No. 13202

I have asked poorivka if they can give back rectified on the same day, Technician Name Mr. D. Tamil and others at the showroom assured to give on the same day evening (19/05/2013).

When I called at 7.00 pm on 19/05/2013, I have been informed by your technician Mr. D. Tamil that the problem is not fixed it will be ready by next day 20/05/2013.

On 20/05/2013 around 11.30 I received call from your above technical person saying it take 2 more days to fix the problem. I requested him to return same as it is so that I will go and fix the problem in any authorized Blackberry service outlets at chennai. He assured me to give on 21/05/2013 without fail.

As your aware that Blackberry is mainly used by Working professional for Email Communication and I have been registered with Factory Email ID so as to reply our company International customers immediately. I am pressurized and in mental agony with work load for not catching up email due to non-availability of the device which is under service in your esteemed concern.

On (21/05/2013) I was not answered to my call even after several attempts and I myself traced new Ambur Poorvika No and when I called I received a reply from other service person that Mr. Tamil has gone for meeting and I have not proper response. I asked them to give atleast a standby. No response...

Today (22/05/2013) after my several attempts to calls, I got an info that my device is at Chennai Service Center and once they complete the trouble shoot they will send the device through courier. And even they added that it has been flash ( at time of handing over my device I particularly asked your technical person that should I take back up. He replied it is only charging connector problem no need of it). Now all communication datas are completely damaged. How I should retrieve them back ??????.

What sort of answer I should give to my international customer... since I don't have standby device to reply them spontaneously...

What sort of Service Poorvika provide to customer where the showroom is newly opened at Ambur Town...

PLEASE PLEASE IF YOU DON'T HAVE PROPER TECHNICAL PERSON DO NOT OPT FOR SERVICE TO THE CUSTOMER

Also my device given is not for experiment at your service center I have given for only problem which needs to fixed...

Please do not under-estimate technicality of the product...

Give proper response to your valuable customer. Because if you people don't care of them, for sure your competitor will take care...

When can I get my device back??????????????????????

Thank you

Best regards
Shafeeq

Mobile # [protected]

This Poorvika showroom which is in Hosur opp to hosur bustand is full of cheaters.
I bought one Celkon mobile on 8th Jun13.Actually i was there to buy one duel SIM querty keypad mobile for my official usage.Since the querty keypad stock was not available.They convinienced me to buy one duel sim touch screen without any DEMO.I bought it and since it is a low cost mobile i did not concentrate on it much after 2 days when i tried to insert 2nd SIM it is not accepting as the 2nd slot is for Micro SIM.That time (11.06.13) itself i called and informed they told me to come to shop.Since i am working in Bangalore yesterday(11.06.13) evening i reached that shop Which is located Opposite to the Hosur Bustand and near to "The Mobile Store".When i explained that to sales staffs they are pointing that it is a customer mistake.Whenever any customer come to their shop that customer has to mention all their requirement from Normal SIM or Micro SIM, to material specification and size, etc.Is it a way any staff reply to the customer??? Then i lost trust on them and called to this no:[protected]. then One lady has picked she was replying to me like "You asked for Duel SIM you have got the same then what is your problem? you are supposed to mention that sim requirement also( i believe i'm in india.till now i did not see any service provider is advertising micro sim.Then i surprised from Top to Bottom how this full organisation is cheating this customers.My big mistake is i was associated with them since i joint in TVS Motor company(2009).Hosur.Now some how i earnd a big friend circle here and i am supposed to give some cautions to them about Poorvika. Because i am not worring about the money i spent but more worring about the customers who all are being cheated.If you have some least concern about your customers tell me what is my mistakes.Name:Manu P, Mail:[protected]@gmail.com.Sales Staff Name: Murugan. he is the person who sold mobile to me. Sales Staff Mob No:[protected]

i bought lava spark 245 on[protected] but there is problem in that mobile.that problem was hearing problem.so i returned it into the poorvika mobile store at poonamalle.they tell me that they return new one on[protected].but they tell the mobile was not ready because that mobile verify employee was not there because of he left for her marriage.so they asked me for extra two day and coming before call me.so on that day i called her they tell has that the mobile was not ready.so father went the poorvika mobile, poonamalle and shouted them.after two day they returned new one karbonn K-440.

but after one week that karbonn mobile also gave a problem that was the mobile screen become white and battery become emitting more heat.so we take it to repair shop they tell that the it was not screen problem.the screen was not damaged its a mother board problem.

so he tells us, we can't repair it


now what can i do?????????????????

i have bought a micromax canvas tab in poorvika
they actually told me the rate to be 16500 i bought it
once i came to my home and checked for the pricing
the poorvika mobile store showed 16000

i have lost 500

i dont know what is the mistake

whther the sales man have cheated me or
poorvika

I had bought videocon a15 from pallavaram (chennai) poorvika on 1-Nov-2013.On the first day itself iam facing speaker problem, while calling to others the voice was not clear to otherside hearing person. i went to poorvika on the 3rd day they ask me to go for Videocon service center.They doesn't replace my phone for this problem at all.

Poor service from Poorvika. I never except this from them.

Hi, Iam Raja Suganth Kumar, Bill no 17113, purchased a Asha 501 on 24.11.2013 @ Poorvika Mobile shoppe, Kalavasal Branch, Near Kalavasal signal, Madurai.I really felt very very bad & sad about the service I was rendered by them, especially the sales guy attenended me, name is Ramesh I think, really a stupid & idiotic guy.He had not shown atleast 1% interest to do sales to me. He might have thought, we would ask mobile without paying money, or we would beg him for a mobile. I asked him what are the specialities in asha 501. he said nothing, . but you buy additional a blue tooth kit from me. I asked him about other mobiles, he said no. finally I asked him, sir, can you put me scratch card on my mobile screen. he answered me after 10 mins and pointed out me a corener place of the show room where the accessories are sold.. We are paying money & buying mobile, but this kind of service would be really demotivating us to go back again.
The small boy who sold accessories, he had a smiling face, he politely seved me, and asked my requirement. But the person who sold mobile, he didn't even smile. He has to learn from that small boy.
Finally, Mr M.D of Poorivika mobiles, Please look in to this & recorrect, otherwise, brand name will be spoiled by your staffs.
any response to me, pls write to - [protected]@yahoo.in

Please dont even go for enquiry in poorvika. They are the No 1 Cheaters. They dont even have proper service man there to repair the mobile.

I had a very bad experience with Poorvika -Tiruppur(near court) lately. I went to the store to purchase Samsung S3 and the salesman (C.Karthi) was very nice (only during the time of purchase) and asked me to take insurance, flip cover and scratch card. Then he said that there was no offer for that phone but Poorvika would provide headset for free. Later he mentioned that headset was not available right then and they would call me.I happily bought the phone thinking that I had a good deal. I was expecting a call which I never received and I called them back. Then the worst things started as there was no proper response and they also simply put me on hold for like 10 mins and no one replied. A couple of days later, I went to the store and then I received a response from the same salesman said that I should travel another 15 kms to get my offer headset as it was available in another Poorvika store in Avinashi road.Finally, I realized that they were simply wasting my time and they lied to me just to make me purchase the phone.

Such a WORST customer service I have ever received and guys who are very poor at customer service like these one should never be given such responsibilities.

There are NO OFFERS as such . They simply use it for advertising.

I had purchased a karbonn A25 phone from Pondicherry on July 2013. Due to the charger problem I had approcahed the poorvika show room at Dindigul. They told the charger will be replaced with one and as per the promise the charger has not been replaced so far 2 months nearly. And after the purchase of the above phone with 2 months there are some noise in the phone and again approached to the above poorvika show room they simply said the phone has been sent for service. But I am suffered a lot with the above poor service of the poorvika .

Worst Service !!! Cheat Peoples Like Hell !!! In Future they will cost even for entering the shop !!!
Guys Go for online shopping rather than getting used phones from poorvika !!!