[Resolved]  Prepaid Airtel Schemes — Non-refund of deductions for their mistakes

Madam,
I had never activated the Friends and family service in the number.I got barrage of SMSes and voice messages from you on this.Even if you see earlier offer of the day you were offerring me and suggesting me told him categorically to that it is the best offer for me.... But I had never taken up the offer....Last year or at the time it was introduced one and half year back somebody from your desk tried to convince me on that...I told him categorically not to activate this facility and you can see all my call history for two years to get the evidence.But to my surprise theis is going on for some time and perhaps for more than one year...I don't know correctly.By my estimate i have lost Rs.0.50p perday for nearly oneyear I had called the one number you have mentioned for 3 or 4 occassions in one year. but if you see the amounts depleted form my account must be more than Rs200 by this method .Hence I demand recredit of all the amount so wrongly deducted....I had an approximate calculation of the amount as Rs120/-.Hence I demanded refund of this amount...If you don't refund I will have assume that you do shady things and activate services without my confirmation or asking for it.If you see the refunds of deductions of Rs30/- and Rs 40/- recently will amply prove the untrustworthy nature of deductions....I am not asking for charity.I want the refund because of wrongful nature of your activity which is illegal and is not customer service.
Please refund...

V.Rajagopalan
25/1/10
----- Original Message -----
From: [protected]@airtel.in
To: [protected]@gmail.com
Sent: Monday, January 25, 2010 6:11 PM
Subject: Re: REFUND OF RS 120 AND .50 P /DAYFOR ONE YEAR WORNGLY DESUCTED. [|BAL|[protected]|[protected]|]


Dear Customer,

Thank you for contacting Airtel.

We understand from your previous interaction dated 22/01/2010, you have expressed concern over balance depletion for your Airtel number [protected].

We regret the inconvenience caused due to delay in replying your mail.

We would like to inform you that Friends and Family service was active in your account hence Rs. 0.50p was deducted in your account every day, however the same has already been deactivated and you would not be charged any more towards the same.

The waiver of Rs.30/- has already been posted in your account on 22/01/2010.We would not be able to pass the waiver as the waiver has already been posted in your account.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Nandini D
Nodal Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E22563ACD53758B8C6CB3843424C4AB7D233...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 22/01/2010 13:50:40
Subject: Refund of Rs 120 and .50 p /dayfor one year worngly desucted.

V.Rajagopalan
[protected]

I have this pre paid number.I recharged Rs 140 -in the month of November2009..Afterwards I have used the phone 5 to 6 times and each time I was monitoring the calls and the cost.I observed the following deductions in my prepaid recharged amount..

.50 perday although I had already deactivated any preferred number in 2009 January itself Also without my asking for any spl scheme 4 times Rs 40 has been deducted from my account. or Rs.as a charge for the preferred number which had been cancelled by me in Jan 2009.
Your interactive service has a subterfuge.It is activating instead of deactivating the numbers or services.Also you have not provided the option of cancelling any number or service in the interactive menu.Is it by design or wanton knowledge to charge the prepaid customers by design
Pl refund the entire deductions of Rs120 -taken away from my prepaid recharge over a period of one month.Although twice you have reinstated Rs30 and Rs 40 accepting your mistake Now I find that this is going on for one year ie Deduction .50p per day without my asking for any spl number etc.Please refund all these amounts immediately on seeing this notice with interest.
V.Rajagopalan
22 1 10 @1 30pm
(digitally signed)
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.