[Resolved] Rahi Electronics / Samsung Plazma & Lg Fridge — Delay in delivery of the product | |
Dear Sir/Madam, We have booked LG 368YTQG4 Fridge and Samsung Plazma TV B450 on 26.01.2010, till date we have not received the delivery of the product. The Dealer is continuosly delaying the delivery. Since we had taken this products on EMI through Bajaj Finance, first they told us that Bajaj Finance has not given the approval. When we checked with Bajaj Finance the loan for these products is already approved and they informed the dealer to give the delivery. We have already paid doen payment of 18250 for these 2 products 4250 on 26.01.10 & 14000 on 06.02.10. Now when we call the dealer he claims that they do not have stock available but when we booked these items they told that stock is available. We are fed up continuosly following up with Rahi Electronics for delivery, its a mental torture when we pay down payment, Loan is approved and we do not get the delivery on time. Recently they told us we will get delivery on 08.02.10, then on 12.02.10, then on 13.02.10,, 14.02.10 and now they told delivery will be done on 20.02.10, but not confirming any thing. Request you to please look into our matter and advise as we want delivery by today or tomm. They have kept our money with them now for more than 15-20 days. Thanking you for your assistance Yours Sincerly Rupali Chavan Was this information helpful? | |
Jul 21, 2017 Complaint marked as Resolved Verified Support Jun 03, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |
 2 Comments | |
Comments
Same bad experience I also faced. Ordered an LG fridge in last year July(2016) but did not receive until a month of commited date.Rahi workers kept asking for more time but due to urgency i cancalled the order which I kept paying ESC for until closure so that they don't have settlement issues. But now ESC also closed on April but no news about reverting the funds back to me. Every follow-up i get only commitment of expecting a cheque next day to my house. All false promises i am done request and being firm about necessary repayment but instead they are putting surcharge of interest of manufacturer to me to pay additional. If anyone plans to go to Rahi goregaon for purchase beware you may end up spending working hours tracking these guys first for delivery then for refunds. Horrible ppl. Ridiculous decision ever to take their service ever.
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Once again a wrong commitment, rahi electronic told they will deliver the Fridge and TV on 20.02.10 but failed to do so, instead they delivered the display piece plasma TV which we refused to accept. We went to the police station on 20.02.10 to lodge complaint against Rahi electronics { 2 stupid sales man - Santosh/Rathod and their boss-main owner who sits in their Goregoan branch.} Really these people are shameless, we told them that we will complaint to police and they were still cool about it and told us do whatever and go whereever you want.
Police has given them more 7 days to deliver both the products else on 27.02.10 these 3 people will be put behind bars{ as per police }. But we are still not sure whether we will get our products on 27.02.10.
Can you please suggest me what should be done. I want to put claim on Rahi Electronics for this mental torture for sitting on our money and not delivering our products till date.
Thought Consumer Court will help me but have not received any reply from them for my last complaint.
Can anyone assist us in this matter.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd