Railway — Wrong booking information at Railway reservation Counter

Station: Bharat Nagar, Hyderabad

Train No& Name: 2737 - GOUTAMI EXP

Booking Time: 8:15 AM

I've booked two tickets from RJY to SC station for two elders one of them being more than 60yrs old. Obviously I've preferred lower berths for both of them. The journey date is[protected].The vacancy at the time of reservation was 115. After submitting the form the official at the counter said that they have no lower berths at all and I had to take two upper berths at that time.

But when I checked availability on IRCTC website it is allowing me to book two lower berths and that to in same compartment. Now the time is beyond 10'o clock and still i'm able to book two lower berths in same train for same day for two lower berths.

Does this mean that I need to beg and bribe the official at the counter to book lower berths?

What is the need of such M....F... officials at the reservation counter who has no idea of what problem an elder passenger faces during an overnight journey?

This clearly shows that officials at the reservation counter are involved with private booking agents and sell such berth reservations to them for commission. If not give us the explanation on this.