[Resolved]  Reliance Big Tv — Cheating

Reliance Big TV — Reliance Big TV- Cheating customers

Reliance Big TV – Cheating the customers- my smart card no[protected]
Reliance has unethically deducted amount from my balance for the channels which I have not opted for anytime. They have activated those channels under my pact without intimating me. For e.g. they have activated NEO sports twice and charging twice from my account. Not only that they have activated Hindi movie plus and NDTV plus channels under my pack and charges are made regularly.
They have stooped the services of some pay channels for last 3 days and when I called their customer care, they are not resolving my problem. I have called Reliance customer care and send mails to them multiple times but they are not taking any initiatives to solve my complain. As I have taken up the connection for a year hence nothing is now in my hand, I have to continue for some more time.
It is now become a prudent practice for Reliance to cheat people. It is very much from their responses that they are not concentrating on customer complain and issues. They are just completely ignoring the issues.
It is my sincere request all please don’t take any product of Reliance whether it may be digital disk, mobile etc..

Guys, be careful about the Reliance Big TV.

Whenever you give a call CSE will talk to you and if he cant do anything he will simply disconnect the call. There is no hierarchy in complaint escalation.
If you are planning to buy a new connection Reliance is the worst to prefer. I have suffered calling to the customer care every day and sending mail to the customer care every day. You will not get any solution other than an automated response.

Please think of it, if you are planning for digital tv service provider. Do not believe the words "Indias best digital TV service Provider."

These people are just misusing the customers patience.

BIG TV — non receipt of fund

vide transaction id [protected] of icici bank, a sum of rs 150 has been debited to recharge big tv account no[protected] but the same has not been credited and tv is still disabled. pl restore my service.

your faithfully

Pardeep

Reliance employs some agents to sell their Big TV services. The guys who came to sell told me many lies about their products before I signed for it.

The lies were
1. All movies that are released will be available for viewing on Big TV Choice Pay within one week to ten days. The Choice pay has horrible collection of movies released some 6 months before.

2. You can use the USB slot on the set top box to watch movies. The USB is just meant for firmware upgrade.

3. Whenever you are out of station for couple of days. Just remove your smart card, the days will not be counted in the billing.

So naive or foolish of me...I fell for those. These agents will be out of the loop once Big TV representatives come into picture.

I have had a terrible experience from the time i bought it. I purchased a Big TV connection in Sep 08. The installation was pretty fast but for 1 week after the payment the activation did not happen. All I could watch was a red screen asking me to pay.

When the activation was done I was given a wrong package and since i had opted for a long term package they told me I will only be able to get the channels i intended to watch after 1 year. All this for no mistake of mine. The customer care is most unprofessional and least bothered. After continously calling for 2 months my problem got rectified.

But after the initial 12 months I was auto migrated to some scheme and my regional pack was changed from Kannada to Telugu without my permission. I am still unable to get the problem rectified. The call centre employees lied to me and told me to recharge for a certain amount and call back. When i recharged they used to tell me that changing the plan was not possible and i will have to wait for 1 more month. I have now decided that i will no longer use Big TV and switched back to my cable tv.

The worst part is once you lodge a complaint they dont bother to check whether it has been solved. They just close you complaint case giving some lame reason and till date i have lodged atleast 50 complaints but havent received a call from any Big TV employee enquiring on the service. My letter to their office and mails were also not replied to. You can only call the customer care and they dont have offices so once u ve bought Big TV there is no way you can make Reliance accountable.
In simple words " Dont buy Reliance Big TV"

My uncle and colleagues have also faced similar problems

BIG TV — CHEATING BY BIG TV

REF BIG TV CARD No[protected]

Dear Sir,

I have got the connection of BIG TV ,during time of new connection i was told that if I will not recharge the card free to air channels will remain continue but it is not followed by the company.
therefore necessary instruction may be issued to BIG TV company.

Arvind Kumar

Hi My name is Dinesh Bhat from Bangalore . I am Chartered accountant in practice. As i am very sorry to tell you that I am very upset from your service ( Big Communication industries in India) I am old customer for you . ( Smart Card No.[protected] I closed your services on 30.4.2011. Some of your executive call me and they came to my house and take set up box and other things . They did on same day . Now today morning the same lady and hat executive didnt pick my call for long time. After so many call I Called her from other no.. She pick up the call and I am really shocked on her conversation. That telephone conversation was very rude and horrible . Please take care of her other wise I will complaint to CONSUMER COURT . I have ackowlegment for the same and I already recorded that day conversation on my mobile. Please note down her mobile no. [protected] and executive no. [protected]. If I am not received any call by end of this day then I am going to complaint Consumer court tommorrow and after words to your higher level. please note down my no. [protected]

Reliance Big TV — Cheated

I have recharged my connection for year but they deducted for monthly basis and not refunding the extra amount of deduction.

Hi,
I have taken one year subscription. Now, it is displaying that smart card pairing error.
I am been trying to speak with coustomer care executive on Big TV toll free number from last 15 days. The call gets disconnects abruptly. It is very disppointing.

Don't you have minimum responsibility to speak to your customers? Are all Big TV executives died?
Is ther any alternate numbers to speak with Big TV executives? or Consumer court is the right choise?

Consumer Court is the only choice to deal with these. Even I have been facing issues with them and finally after repeated calls, caught hold of one of the execs and lodged a complaint. But even 1 month after lodging the complaint, no one bothered to visit my place although they called few times initially and assured a visit.

CHEATERS BIG TIME

We were holding smart card number :[protected] .In sep 2012 we recharged for a bronze pack valid for 1 year and they said we have to disconnect the call and call back again.First of all they put us on hold for atleast 20minutes.We called again and confirmed that we are taking the one year package .We wasted atleast one and half hours for it.

Now in April2013 our account shows suspended.We called them up today and it was such a hell.the first executive who picked the call ILAKKYA said that the amount was deducted on monthly basis because we didnt call back and confirm to them that we need 1 year subscription.We tried explaining to her that we did call back and to please check the records.She kept on repeating the same thing like a machine that "please recharge ..please recharge." she didnt even listen to us properly.We told her to connect to her manager.Who was another arrogant femaile.:LAVANYA:.she said that she is the top most manager at the office .she was not even listening to us.She kept blabbering .We told her we would take her to court.How can a manager be so arrogant?we lost our cool .

Dont they train how to handle customers.This lavanya kept putting us on mute which irritated us even more. We told them to take the request for deinstallation.She said she cannot do that.We told to connect to that same person who took the call last year.She said she has no provision to transfer call.She cannot take a complaint request .we got super pissed off.

She started off like a machine "sir please recharge to avail our services and just DISCONNECTED THE CALL.

People please dont BUY RELIANCE BIG TV.BIG TIME CHEATORS !!!

Dear Customer,

We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in

Regards
Ryan

HI

I have taken connection big tv realiance used for two years we got problem sum technical issue so we conact to the executive of realince big tv the executive name was subash ( contact no [protected]) Mr. subash taken our set top box in month march it now no response he has cheated us. My smart card no[protected]

Cheating Customers with a bunch of BULL ...My set-up box...of this Bloody Cheap company ...didn't work ..and complained i got a replacement after paying 500 and after 32 days...with two months the crap didn't work...i complained again they asked me to pay again ...but i talked to the customer care head and he assured me that i was in the warranty period after many hours of convincing him...now after getting the setup box the cleared my account and made it to -amount...and refusing to pair it ..until i pay up...if i ask for the head they say he'll come after 11 after 12 call us at that time ...the think we're job less or what...i seriously think of going to consumer court ...after this cheap Chinese Goods Selling Company...
Details:
Smart Card No:[protected]
Complaint date: 8/10/14
Set-up received:10/11/14
Again Complaint date:31/1/15(82 days) warranty 90 days
New Set up box:5/2/15

They say warranty starts from complaint date which is one month before i got my set-up box...bunch of ..