[Resolved]  Reliance Communications — NETWORK ISSUE

I AM FACING A SEVERE NETWORK PROBLEM,i.e. NOT ABLE TO MAKE CALLS TO A PARTICULAR STD NUMBER. I HAVE RAISED MANY COMPLAINTS BUT ITS OF NO USE,THE GUYS AT RELIANCE ALWAYS SAY THAT THIS ISSUE HAS BEEN RESOLVED,BUT THE TRUTH IS "IT IS NOT RESOLVED" I AM STILL FACING THIS IDIOTIC NETWORK ISSUE......
KINDLY HELP ME PLZZZZZ.....

My no. [protected] Reliance Gsm Network service is very poor if it will not improof than I have to close my no.

Dear sir,
My Number +91-[protected] a reliance GSM network. I have tool this connection in Nov - 2011 Last year in Phalodi (Distt. Jodhpur) from the very next month (december) i started lodging complaint regarding related to network issue and its going to be almost 1yrs . Till today company has not taken the issue seriously and i tried my best to call up all Customer care and their supervisior and Even i called to Nodal Office. But i got only 1 reply that the complaint is being forwarded on High Priority basis and it will be resolve soon as possible. Reliance Company giving ads in Channel media as they are the no.1 company in network. I feel they are not. AIRTEL is one of the best network in Rajasthan Circle. Herewith i need a resolution on my complaint no.[protected] dated 18.10.2012. it will be resolved in next 5 working days... But i have been waiting for 1yr and i have been lodging complaint on regular months. Today came across and i posted this issue on Consumer Forum to get me justice for my complaints.

Regards

Deepak CL Purohit

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCom Care

We are facing network issue in our village from last 10 days. This is happening when electricity goes off. I think their is genetor issue in tower, but no sollution available their. I had contacted customer care on 198 they asked me to contact reliance store nearby. But their is no positive response from their end. Customers from 5 villages suffering from the same issue. My reliance GSM number is [protected] and alternate number is [protected]. Request you to resolve the same otherwise we have to change the operator. I am also working as telecom retailer.

Hi,

I want to register a complaint against the mobile no : [protected].

[1]. Reliance customer care no *222 is also not reachable from this phone.
[2]. Since last few days we getting issues regarding the network.

Please fix it up and resolve ASAP.

Sir, i have using broadband connection Of Reliance Broadband.but last 10 days it is not working. customer care also not responce my call .pls solve my complaint .my reliance broadband data card num is : [protected]. thank you

Sir, i have using broadband connection Of Reliance Broadband.but last 10 days it is not working. customer care also not responce my call .pls solve my complaint .my reliance broadband data card num is : [protected]. thank you

Dear Concern,

I was facing network issue at my home which was not resolved. Now I am facing network issue at my office as well, Internet & call of your network is not working properly.

Last conversation with your executive, it has been resolved in 10-15 days but now condition is pathetic.

If you can’t improve your network service or Internet 3G service then give me a written confirmation.

I will change my network operator service.


Mob. No.- [protected], Alternate number- [protected]

Home: Flat GI 1015 Sarojini Nagar, Delhi 110023

Office: TPDDL Office, 33 KV building, Inderpuri, Delhi 110012

I am facing network & internet issue at both the location.


Resolve it ASAP.


Regards
Saurabh Chauhan
Mob. No.- [protected]


On Sat, Sep 20, 2014 at 10:08 AM, <RCOMAppellateAuthority.[protected]@relianceada.com> wrote:

Dear Mr. Chauhan,

This is with reference to your e-mail for your Reliance Mobile number
[protected].

We regret the inconvenience.

As per the telephonic conversation had with you on [protected], the
necessary network update has been provided to you.

We regret the inconvenience caused. Our Technical team is working towards
optimization of the site/area and the issue is expected to be resolved
soon.

We understand the inconvenience caused to you and take this as a feedback
to improve our services to meet your expectations.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Appellate Authority
Delhi


============================================================================
From : [protected]@gmail.com on 9/18/2014 1:06:28 PM

============================================================================


Hi,
This problem is still not resolved.
Kindly suggest for next step. What should I do?
Regards
Saurabh Chauham
Mob.No.-[protected]


On Thu, Sep 11, 2014 at 10:24 AM, [protected]@relianceada.com <
[protected]@relianceada.com> wrote:
Dear Customer,
This is with reference to your e-mail dated September 10, 2014 for your
Reliance number [protected].
We regret the inconvenience caused.
Your complaint has been logged as transaction ID[protected]. Your complaint
will be resolved in the next 3 days.
Assuring you of our best services always
Thank you for contacting Reliance Customer Care.
Warm regards
Sharmila Patra
Officer - Customer Care
Reliance Communications Limited
For further details, you may contact us via:


Web-site


www.rcom.co.in


Email ID


[protected]@relianceada.com


Customer Care number for Inquiry


*222 (Chargeable at 50 paise for 3
minutes for speaking to Customer
Care desk)


Customer Care number for request and complaint


198 (Toll free)


Customer care no (any other phone)


[protected]Prefix STD code with
30333333, other than four metro
locations)


View the bills and make payments


http://myservices.relianceada.com
(First register yourself on the
portal)


-----Original Message-----
From: Saurabh Chauhan ([protected]@gmail.com)
Date: Wednesday, September 10, 2014 10:44 AM
To: [protected]@relianceada.com ([protected]@relianceada.com);
rcomappellateauthority.[protected]@relianceada.com (
rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: 'Reliance=[protected]' Network Issue in particular area

Hi,

Below mentioned is the require detail.


Your Reliance Mobile number: [protected]
Exact location where problem is faced (complete postal address)
- Customer’s city: Delhi
- Door No/ Shop No /Plot No/House No: 1015
- Area /Sector/ Street Name/Landmark: Block GI
- Village / post: Sarojini Nagar
- Taluka / Tehsil/ Zilla /District: New Delhi
- State: Delhi
- Pincode: 110023

Landmark, if any:
Handset Type : Samsung Grand (Android)
Indoor/Outdoor: Indoor
Number of signal bars: 0
Nature of problem: Permanent Network Issue
Since when is it happening: 2 months
Specific time/ All time: All time
Alternate contact number: [protected]


Regards
Saurabh Chauhan
Mob.No.-[protected]

On Tue, Sep 9, 2014 at 7:17 PM, [protected]@relianceada.com <
[protected]@relianceada.com> wrote:

Dear Mr. Chauhan,
This is with reference to your e-mail dated September 06, 2014 for your
Reliance number [protected].
We regret the inconvenience caused.
With reference to your complaint regarding network coverage, we request
you to provide us with the following details:

Your Reliance Mobile number:
Exact location where problem is faced (complete postal address)
- Customer’s city:
- Door No/ Shop No /Plot No/House No:
- Area /Sector/ Street Name/Landmark:
- Village / post:
- Taluka / Tehsil/ Zilla /District:
- State:
- Pincode:

Landmark, if any:
Handset Type :
Indoor/Outdoor:
Number of signal bars:
Nature of problem:
Since when is it happening:
Specific time/ All time:
Alternate contact number:
The details furnished by you would help us assist you better.
Assuring you of our best services always
Thank you for contacting Reliance Customer Care.
Warm regards
Sharmila Patra
Officer - Customer Care
Reliance Communications Limited
For further details, you may contact us via:


Web-site


www.rcom.co.in


Email ID


[protected]@relianceada.com


Customer care no.(query)


*333 (Chargeable at 0.50/ 3 min for
speaking to Customer Care Desk)


Customer care no.(request and complaint)


198 (toll free)


Customer care no(any other phone)


[protected]Prefix STD code with
30333333, other than four metro
locations)


CDMA prepaid account balance – Inquiry no.


*225 (Toll free) from your Reliance
Mobile


-----Original Message-----
From: Saurabh Chauhan ([protected]@gmail.com)
Date: Saturday, September 06, 2014 03:32 PM
To: [protected]@relianceada.com ([protected]@relianceada.com);
rcomappellateauthority.[protected]@relianceada.com (
rcomappellateauthority.[protected]@relianceada.com)
Subject: Network Issue in particular area

Hi,

I am using Reliance GSM number ([protected]) from last 5 years but
recently I am shifted in South Delhi (Sarojini Nagar). In this area
network frequency is not good.

I have already raised the complaint on your customer care but till now I
didn't get any positive response. kindly resolve this network issue.
Below mentioned are the details.

Mob. No.- [protected]
Last Request number:[protected]
Network issue Area; 1015 block GI Sarojini Nagar Delhi-110023

Regards
Saurabh Chauhan
Mob. No.-[protected]


The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.

________________________________________

Please don't print this Email unless you really need to - this will preserve trees on planet earth.

(4 th Mar.2015 ). Mob.no.[protected] . mumbai cdma cercle. 1x signal and Evdo signal problem. Facing call lost problem. Evdo service is not working properly. Sending complaint from feb.15. but no result. Every comp. cls after 5 days without any confirmation. Chk my comp.history.

Manoj Kumar <[protected]@gmail.com>
6:52 PM (4 minutes ago)

to customercare
Dear Reliance,
As per your mail still I have not received any solution from your side facing same network problem at my home it is very embarrassing, please help me out other wise I will go Consumer Court as from starting of porting my both number's +91-[protected] & +91-[protected] to Reliance after so many complaints I didn't get any solution for it and still I am paying you every month for nothing.

Kindly take it serious and give me a proper solution.


Regards

Manoj Kumar
Mob:-+91-[protected]

On Thu, Jan 29, 2015 at 3:23 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Mr. Kumar,

This is with reference to your e-mail dated January 29, 2015 for your Reliance Numbers.

We regret the inconvenience.

We understand the concern and have made a note of your feedback and forwarded the same to the concern department.

We assure that necessary action will be taken against this feedback.

We have taken up your issue and will get it resolved on priority.

Once the mentioned issue is resolved, we will notify you via SMS or Phone call.

We request your cooperation in this regard.

Assuring you of our best services always.

Thank you for choosing Reliance.

Warm regards,

Nilesh Sathe
Officer - Customer Care
Reliance Communications Limited.

For further details, you may contact us via:

Web-site
www.rcom.co.in
Email ID
[protected]@relianceada.com
Customer Care number for Inquiry
*222 (Chargeable at 50 paise for 3 minutes for speaking to Customer Care desk)
Customer Care number for request and complaint
198 (Toll free)
Customer care no (any other phone)
[protected]Prefix STD code with 30333333, other than four metro locations)
View the bills and make payments
http://myservices.relianceada.com (First register yourself on the portal)


From: Manoj Kumar ([protected]@gmail.com)
To: rcom.[protected]@relianceebill.com (rcom.[protected]@relianceebill.com); [protected]@relianceada.com ([protected]@relianceada.com)
Date: Thursday, January 29, 2015 11:03 AM
Cc: 2012/28 Sector. 32 C Chandigarh. ([protected]@gmail.com)
Subject: Network Problem at my Home

Dear Sir/Madam,
I am Manoj my mobile number is [protected], [protected] and current living in House No. 28 Block No. 2012, Sector 32 C Chandigarh.

I wish to bring your kind attention and I do hope you will take necessary
steps to avoid recurrence of such things

I am currently using Reliance network but very upset with your
network, No network coverage, you do not get coverage
in most of the areas. I am living in Chandigarh and facing every time
network problem or it always disappearing at my home. I am really very unhappy
with the network of Reliance this is my 4th complaint to you but
still I didn't get any solution only I get sms from yours that we have taken action and increase our network for the following area's but still problem is like that not resolved.

We are also using other network's like Airtel, Vodafone, and Idea
but don't have such kind of problem, so get it resolve it now or visit your any technical person at convenient time at my home so that I can explain them practically

So please don't take it lightly take seriously otherwise I will go to consumer court for this kind of Harassment before porting my number on your network your executive will assured me that I will not face a problem with this network but still its same.

--
Warm Regards,
Manoj kumar
Cell: +91 [protected]
Email: [protected]@gmail.com


--
Warm Regards,
Manoj kumar
Cell: +91 [protected]
Email: [protected]@gmail.com

Hello sir I am using reliance network from last 2 years i live in delhi And problem is in my particular arear where i live i m not getting networks this is my bussiness no. and i already lost soo many bussiness deals becoz of this network problem i already complaint twice and i visited to nearest store too. but they saying even they are not getting networks soo how can they solve my problem . and reliane cutomer care dont even pik up the call its soo headache My no. is [protected] please take action ASAP

Dear Sir, I have been facing problem of BAD network at my home n Office address. My number [protected] (Reliance CDMA). During the day, I dont have any signal. All CDMA mobiles facing this issue at my residence. I complained with customer care. They promised to solve within 3 days but have not solved the network issue. I am still not getting network signal inside my home and office. I usually have had full network at my residence and office at all the times. Please resolve the issue. I cannot make calls due to the network issue. Please resolve my problems. thanks