[Resolved]  Reliance Digital — Pathetic Service

Address:

Gautam Buddha Nagar, Uttar Pradesh

I am a frustrated customer who did mistake and purchased a Samsung refrigerator from Reliance Digital (Shipra Mall, Ghaziabad) on 1st May, 2011. I am still waiting for the Fridge and hope they will deliver it today. Before buying refrigerator, I asked them if they can deliver it on same day and they replied with surety. They told that it would be delivered by 6 PM. That night I waited till 11 PM. Nothing happened. The worst part is either they don't pick their phone OR keep it busy. I tried redialing both of their numbers[protected] &6489324) for hours and couldn't contact them. On 2nd May, I waited for whole day and keep trying their number. I got their another number from somewhere from internet[protected] and spoke to a person who told me that he was from Rel. Digital but he can't help. He told me that he is in security and that is different number. He told me not to call on that number. I asked him to provide me any elscalation contact number or manager mobile number but advised me to speak to Customer Helpdesk on same[protected] number. In evening I was able to speak to a person who assured me that Refrigerator would be delivered by evening of 2nd May. He also given me ware house number and asked me to contact to ware house for delivery of my Refrigerator. Now, Do you expect a customer to follow up here and their to get delivery of their goods?? Pathetic and worst is the ware house guys attitude. Ware house guys says their manager has gone to Hyderabad and no one is in charge and they can't deliver on same day. He told me if I can arrange any vehicle or Rickshaw, I can pick it up from ware house. That's pathetic!!
Today is 3rd day (3rd of May, 2011) I am still trying to contact them. I regret my decision to purchase it from them. Better if I would have purchased it directly from Samsung Store. I am submitting this complaint so that they improve their service, attitude, they should take ownership. No one called and no one interested to update me the status. It looks like a Sarkari Company. The team lead in sales doing false commitments and just trying to sell their products.
My Order No. [protected]