Reliance Fresh — Bad behaviour

Vijaya bank, Bangalore — Disgracefull behaviour

Sir,

I am a temporary resident of Bangalore. Today(16th Oct)i had to visit the Vijaya Bank(New Thippasandra Branch, Bangalore)for getting a Demand Draft for 9,000 Rs.

The board at the entrance of the bank says that they "thrive on customer satisfaction", and it also included a line saying "get your DD within just 5 mins."

I reached the bank at 10:55 AM, filled the form for DD and then paid the amount to get the receipt. I was told to give this reciept to another lady staff for proccessing the DD. i stood there, for nearly 10 mins only to be told by another staff that the the Lady who is supposed to give the DD is busy and asked me to be seated for another 10 mins.so i kept the Form at her desk and sat there.
At the same time i could see the same lady walking around the Bank and talking in her mobile and chatting with her colleuges.

It was only 11:50 am that she got time to reach her seat!!. then then to process the DD.
i got the DD at 12:00 noon.

"I took me more than 1 hr to get the DD, against their their claim that they give DD within 5 mins"

I went to the Bank Manager's room and told him my concern very politely. But to my surprise he shouted back at me saying that " It usually takes 45 - 60 mins to get the DD and there is nothing to argue about." i turned his attention towards the board kept outside which read "to get DD within 5 mins". He was taken aback and then again shouted back at me saying that he is not bothered about whatever is written there. he also told that in order to get a DD quickley i will have to have an account in the very same bank and started abusing me badly and later asked me to get out of his room!!!!!!

can anyone please help me out in teaching those staffs a lesson, so that they will never behave in the same manner to any of their costumers in future.


Waiting for your reply,

Your's faithfully,
B.krishna Chandran
Bangalore.

Reliance Fresh — incompetent management

i m a local resident of ranjeet avenue amritsar and next door neighbour of ranjeet avenue reliance fresh out let and we take a good amout of things from the outlet being the neighbours it is convenient for us, our whole office staff does so, but I am sorry to say that the condition of the store is deteriorating day by day.

First of there is always shortage of stocks in the store and if the things r there they r not kept properly or thrown away here and there.
Secondly many of the things on the offers r there which r meant for the customers, does not come to the shelf rather they r sold to the local vendors for which the local supervisors must be having some personal interests. Knorr soups never came to the shelf they were sold to the vendors directly from the truck, I can tell u this because all this happened in front o[censored]s as we pass by the store almost 20 times a day, when asked the supervisor about that he gave some rude answer. there r umptene number of example which can be given.
the area covering the store is always filled with dirteness, bits of papers, wrappers, wrotten vegetables are lying here and there and the management does not give a about that, when told to get it cleaned they always give the answer that we r not responsible for any thing lying on roads, but mind you what impression u r giving to the customers entering in.
the supervisor and the senior management r always found fighing with the customers, using rude language, only last week one of the supervisor even slaped one of the customer for what ever reasons I dont know but I think that's not right.

well I wrote all this because it is not expected out of a multinational company and that too in this world of competition, well to take it seriously or not is your headache, the customers will find another store to buy goods already none of from our office visit the store after the last insident.

Sir ,
My self Hanwant singh , on 24/03/2010 at 9.15 pm i went to you reliance fresh shop for purchasing some goods but your employee behavior is very rudely for me he shouted on me and some other unaccepted word. please take an action against him .his name MR. Pradip jangir.
work at reliance fresh mansarovar vijay path circle ,jaipur-302020

Regards.
Hanwant singh
[protected]

We are regular customer of reliance fresh. However the bad customer service and arrogant nature of supervisor has made us forced to think of not dealing with it. Its utter mismanagement at the store. For eg. staff busy in movement of goods and not responding to customers, less billing counters in service when peak customer flow, issue of asking for change despite not needed etc. The store supervisor is incompetent and needs training in management and how to deal with customer. We hope senior management is listening to this and will take action to protect reliance goodwill. Anand ([protected]@hotmail.com)

Dear Sir/Madam,

I m Rajiv from Delhi. I visited ur Relaiance Fresh Store in Chandralok, in Pitampura today. I was looking for Salad Patta (Salad Leaves) & could not find them. I asked one person standing there named Phool Singh about it & he replied that they don't have it.

As I was about to leave the store, I asked another gentleman about the same & was surprised to know that the product required by me was present there in ample quantity. I went to Phool Singh & asked him as to why he refused to me having the same product.

I really feel very sorry to inform u that his behaviour was not less than a 'GUNDA' & the language used by him towards me was not acceptable ( like 'Aap Bakwaas Kar rahe hain' etc.)

I don't know what to say & how to react but thought it wise to put it on as complaint so that it may reach the concerned authorities in Reliance so that something can be done as these type of people can only bring disgrace & bad name to the Brand like Reliance.

I don't understand what r the criteria during the selection of candidates. How a company like reliance can select any such candidates who r not less than a STREET ROG or a GUNDA & bring nothing but shame & disgrace to the Brand like Reliance.

I would only like to say it's really a shame for you people to have treated your permanant customers in a thorough unprofessional & unethical mannerless way.

Kindly take it as a feedback & not as a complaint as all this is not coming out of an anger but out of respect which I carry for Reliance as I m associated with this Brand by other means like Mobile connections, finances etc.

Sorry for the inconvinience & hope u will look into this matter seriously at the earliest so that this may not happen to any of your other customers.

Regards,

RAJIV

# [protected]

yesterday i went to newtown reliance fresh and i had a bad experience with sales person and manager.they don't care about customer problems and behave very rudley.

i took some beans and asked sales person to weight it.it is 70 gms.he is telling that we don't give vegetables below 100 gms and i asked the manages anout the same,he allowed to give 70 gms.but sales person is behaved very rudely with me and went of store with out weighing my other vegetables.i written a complaint in theru compliants books.but i think it is useless

be carefull while you people going to reliance fresh.i alos found below things in this store

1.they will sell rotten vegetables
2.they will pulses in high price compare to market.once i found cost of 1/2 kilo ground nut is 60 rs.but outside 1 kilo cost is 80 rs
3.they will do wrong billing item
for example,if cocunut cost is shown as 23 on barcode which is displayed on its cover.they will swipe it as 27.

4.once i bought butter cookies.after opening ,i can see that all are broken into pieces.later i went to store to ask the same.they told that you opened it ouside of the store and we are not responsible for this.

Strongly agreed

agreed,

Kolkata New Town Reliance fresh is fine example of bad behavior, I Purchased for nearly 2000 rs, the overall weight comes around nearly 15 - 20 kg when we are asking about home delivery they refused. The they refused to provide trolly for new by apartment. They the unwritten policy they think they will do home delivery or they will provide trolly.

Even at peak hours or rush hours they will operate only 2 billing counter they never care for customer who are standing in long queue.