[Resolved]  Reliance General Insurance — Non-Receipt of Insurance Papers

Address:

Bangalore, Karnataka

Dear Consumer Forum,

I took Insurance Policy from Relaince General Insurance on 25th May 2010.
I have neither recieved the hard copy of Insurance papers not the Soft copy.

The soft copy that I have received on 05th August 2010, has wrong CAR registration number.

The Covernote had the right CAR registration number, but the policy ahs wrong Registration number.

After repeated calls (I am not Insured as I do not have policy with me and the Covernote has expired), they have reverted and told me to send the RC papers of the car. They have blatantly told that they cannot resolve the issue for another 7 days.

I paid the insurance amount 2 months 10 days back and I have still not received my Insurance copy and my car is not insured.
Please find the mail trail.

Kindly Help.

Best Regards,
Mohit

I have received the following message from Customer Care -
You will revert to me in 7 days. Till then my CAR is not insured?

This is blatant abuse of a customer and his trust.
REPLY IMMEDIATELY with a solution.


[protected][protected][protected][protected]
From: services.[protected]@relianceada.com
To: [protected]@hotmail.com
Date: Thu, 5 Aug 2010 15:54:51 +0530
Subject: Re: Reliance General Insurance Policy Document for policy number : [protected]

Dear Customer,



Thank you for writing to Reliance General Insurance Customer Service Unit, we value our relationship with you.


We will attend to your mail promptly and revert to you within seven (7) working days .Your service request no. is 01364217 , kindly refer to the service request number for any further communications or query.


Register yourself on our website www.reliancegeneral.co.in for managing your policy account online and to know more about our online services.


If you need any further assistance please feel free to contact us on our Toll free number[protected] Or[protected]Local rates only) our customer service executive will be glad to assist you.


Assuring you of our best service always.


Yours Sincerely,
Customer Service Team
Reliance General Insurance Company Limited




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: services.[protected]@relianceada.com; [protected]@relianceada.com; care.[protected]@relianceada.com
Subject: RE: Re : FW: Reliance General Insurance Policy Document for policy number : [protected] (Case ID:[protected]
Date: Thu, 5 Aug 2010 19:47:55 +0530

Find attached the 'Covernote' and the RC Book.

1. I signed the covenote on 26th May 2010. The Covernote expired on 26th July.

2. I contacted your customer care much before the expiry and asked about my Insurance papers.
I was told I wil recieve the Soft-Copy within a day and Hard-Copy within 7 days.

3. I neither received the Soft-copy nor the Hardcopy after 7 days.

4. Contacted the customer care after 7 days. I was told I wil receive the soft copy within a day.
I did not receive it again for 5 days.

5. Contacted Customer care again today and was told, I will receive the soft-copy today.
Received it , but WITH WRONG CAR REGISTRATION number.

EXPLAIN THE FOLLOWING -

1. I paid the insurance amount more than 2 months back .
Why was I not provided the soft copy or the Hard copy of my Insurance ?

2. How is it possible that the Cover letter has the right Car registration number and the Insurance copy sent to me (soft copy) has a different number?

3. How am I suposed to deal with the situation wherein, I am asked for the insurance copy by Police and I do not have one after 2 months of payment?

4. Where is the hard copy of my Insurance papers whilst the Covernote has already expired?


Mohit


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: services.[protected]@relianceada.com; [protected]@relianceada.com; care.[protected]@relianceada.com
Subject: RE: Re : FW: Reliance General Insurance Policy Document for policy number : [protected] (Case ID:[protected]
Date: Thu, 5 Aug 2010 19:08:06 +0530

That is brilliant.

1. I will send across the copy of the RC to you.

Now please answer the following questions -

1. I paid the insurance amount 2 months back (more than two months back actually).
Why was I not provided the soft copy or the Hard copy of my Insurance ?

2. How is it possible that the Cover letter has the right Car registration number and the Insurance copy sent to me (soft copy) has a different number?

3. How am I suposed to deal with the situation wherein, I am asked for the insurance copy by Police and I do not have one after 2 months of payment?

Mohit


[protected][protected][protected][protected]
From: services.[protected]@relianceada.com
To: [protected]@hotmail.com
Date: Thu, 5 Aug 2010 16:31:30 +0530
Subject: Re : FW: Reliance General Insurance Policy Document for policy number : [protected] (Case ID:[protected]


Dear Mr. Saxena,





Thank you for contacting Reliance General Insurance Customer Service Unit.

We understand that, your vehicle registeration number is incorrect in your policy.

We regret the inconvenience caused to you.

Hence, we would request you to help us with the scan copy of RC and enable us to assist you further.


Meanwhile, please feel free to contact us at our Toll free number[protected] or[protected]local charges) for any further help.



Thank you for choosing to write to us.

Yours Sincerely,
Customer Service Unit
Reliance General Insurance Co. Ltd.



Warm Regards,




Customer Service Team

Reliance General Insurance Co. Ltd.

Corporate Office - Mumbai
Helpline:[protected]

www.reliancegeneral.co.in




[protected]Original Message[protected]
Subject: FW: Reliance General Insurance Policy Document for policy number : [protected]


Dear CustomerCare (Who do not know how to take care of their customers),

Please check the logs regarding my customer number.

I have been calling your company for last 15 days and I have been assured that I will get my insurance papers.

Finally, while I was not insured bacause of your incompetence (Covernote expired long ago), I recieved a copy of Insurance papers with wrong Registration number of my CAR.

Today I am without insurance , even though I paid the amount long ago.

Resolve this or I will be brand killer within my organisation and elsewhere.

All details in the mail trail.

Mohit






[protected][protected][protected][protected]


Subject: Reliance General Insurance Policy Document for policy number : [protected]



Dear Customer,


Please find attached here with the Policy Document as per your request no 1340237.

You can also call us on our Toll Free Customer Service Number : 1800 3002 8282 (BSNL,MTNL and Select Providers) or 39898282
(Local Charges) between 8 AM - 9 PM , 7 Days a Week or write in to us on “services.[protected]@relianceada.com”





This is an automatic generated email. Please do not reply to this message.



Warm Regards,

Customer Service Unit
Reliance General Insurance Co. Ltd.
Mail:Services.[protected]@relianceada.com






Warm Regards,



Customer Service Team

Reliance General Insurance Co. Ltd.

Corporate Office - Mumbai
Helpline:[protected]

www.reliancegeneral.co.in