Reliance Fresh Complaints & Reviews

I HAVE DEPOSITED RS. 300/- ON 14.03.2008 FOR PURCHASING THROUGH CARD nO. 2266 FROM THEIR GOVIND MARG STORE FROM THAT DATE THEY HAVE ALLOWED ME TO PURCHASE ONLY 36.49 AND FOR THE BALANCE AMOUNT WHEN EVER I HAVE VISITED TO THEIR STORE AT GOVIND MARG ON 5.4.2008 AND 20.4.2008 AND ALSO AT THEIR STORE AT MANSAROVER THEY HAVE NOT ALLOWED TO PURCHASE THROUGH THE ABOVE CARD. I HAVE LODGED ALL THE COMPLAINTS IN THEIR REGISTER BUT THEY ARE NOT RESPONDING. IN THIS WAY WHEN I HAVE ASKED TO THEM TO REFUND THE AMOUNT. THEY SIMPLY PUT THE COMPLAINT REGISTER PUT IN THEIR STORE. IT SHOWS THAT THESE STORES ARE WORKING FOR CHEATING TO CUSTOMERS AND TILL DATE I HAVE NOT RECEIVED ANY PREPAID CARD. MY PHONE NO. IS [protected]

Reliance Industries Ltd,

Dated:-16.4.2008
Sub:- Improper Billing system at Reliance Fresh

Dear Sirs,
The chain of Reliance Fresh outlets has come up in different cities of India lately. At Panchkula too a Reliance Fresh outlet has opened about 5-6 months back.
Vide my below mentioned complaint I would like to draw your attention about the quality of the software employed by the company for billing which leads to over-charging, wrong calculation of the prices and mismanagement of inventory/stock.

On 6th April 2008 evening, I purchased items worth about Rs 1800. I paid through credit card an amount of Rs 1041 and Rs 750 through Sodexho Meal Pass. After returning back from the shop, when we tallied the physical items with those listed in the bill, we came to know that we had been over-charged for two items. The price charged was more than the MRP listed on these items (for one item the price charged was 40 against MRP as 35 and for the other charged Rs 130 against MRP as 115). On the same day (around 9PM) we went back to the shop and informed the Manager there. On scrutinizing the bill further we came to know, that we were not only over-charged by Rs 20 for these two items but also a balance of Rs 61 should have been given back to us in order to tally the total amount paid (through credit card plus Sodexho passes) and the biiled amount. The manager has however agreed to the mistake in the billing and he offered that I should buy any items worth the difference i.e.Rs 81. As the shop was getting closed, I told that I would settle it tomorrow.

On the next day I was made to surrender my original bill (I could not note down the bill number) along with the two items for which I was over-charged. I insisted on refunding the money (Rs 81) back, but instead I was made to shop for the amount to be refunded back. Thus, I shopped again vide cash memo nuber C1005 / #0016 dated 7th April 2008 which mentions the return back of these two items and purchase of one item.

Apart from this, it has also been noticed that items which are not for sale (as told by the billing person) are also kept on stands (without any indication that it is not for sale). The mismatch in the prices displayed for the items on the stand with its MRP is a regular feature and a lot of customers could be seen complaining about the same. The customer needs to be extra cautious in order to claim any schemes on the purchasing of any products or for billing of the same.

I have decided not to shop again with Reliance in future to avoid the mental torture and wastage of time on account of billing, etc.

Hope that the concerned people in Reliance would look into it and take corrective action on the same.

(Mahendra Kumar)
Flat 102, GH-73,
Sector 20, Panchkula
Tel[protected]
[protected]@rocketmail.com

i buy a sunfeast born born biscuit packet 176gm from the reliance fresh store surat its mrp is rate 18 but they took 22rupees for it and gave bill

i bought moong dal from reliance fresh wz f-50 and 51 mangal bazar milap nagar uttam nagar new delhi 59. when i put that moong dal in water then its yellow colour got faded and when i see it, it was not moong dal it was urad dal. so i want to compensate the company for our loss. please take some action . phone number of the company is [protected], E MAIL ADDRESS IS [protected]@rel.com

I have perchased Allout liquid mosquito destroyer along with plug for it. When I checked at home, the Liquid contaner was missing, only the plug was there. I went to Reliance Fresh store-Marthalli-Sarjapur ringroad, where i took this. The Store manager does not have manners to talk to customer and he is complaining the customer itself to check the goods before taking and asking me to do what ever I can.

Is there solution for these gaint company cheating.

I purchsed a packet of ground nut oil (Safal)on 29.03.2008. The MRP printed on the packet is Rs.83/. Reliance Fresh, Vidyaranyapura branch, Banalore 560097 has chrged Rs. 86/. I have got the relevant bill also. Are the retailers allowed to charge above MRP ?

I purchased 5Kg Reliance Atta and on the shelf it was written (if you buy 5kg Reliance attaa 1 kg reliance atta is free) while billing I did not notice and paid the amount and went, on reaching home I notice that they have charged for 1kg atta also which should have been free. I went back to store and informed the supervisor. He told he is sorry they forgot to remove the promo offer board. On asking to refund he refused aslo on asking to give his manager's no he told he does not know. For their mistake customer is unnecessarly paying.If this happens in US or UK for eg WalMart of ASDA or TESCO they would have refunded the full amount and given the item free for their mistake.
I never expected this kind of response form such a branded superstore.
I do not know how to complaint..

Regards,
E Johnson

SIR,
I BOUGHT A MISWAK TOOTH PASTE TUBE FROM RELIANCE FRASH. THE MRP ON THE ITEM 50/-. THEY HAVE CHARGED Rs 55/- FROM ME. I HAVE GOT THE BILL AND ITEM WITH ME. PLEASE HELP AND TAKE THE ACTION AGIANST THEM.

THANK U

KHUSHHAL JEET RAI

I am Kailash Mohta, age 58, resident of Indore (MP). I had bought 2 kg @ Rs 240/kg of Jeera from Reliance Fresh on 14th March, 2008. But on 20th March, 2008 I found that at other retail stores the same product is available @ Rs 140/- only. Then I contacted the concerned person Mr. Vijay Bharti and the store Manager (who refused to tell his name) via telephone and requested him to interchange the above item to some other item but he refused there itself than I went to come to the stores. I have even presented a letter to the manager and requesting him to change the items but he refused to change the goods, accept the letter and even used his power to force-fully push me back. The other customers who were purchasing at that time said me that "Reliance fresh officer’s doesn’t know how to behave with customers". Few of them gave their contact numbers and said that if I need their help when I fire a legal complaint against them.

Their staff did not even considered my age and started taking very rudely and said "whatever you can do, do it and go away from here"

At this point I would like to share my other good experience with Pantaloons. Last year I have bought a shirt from Pantaloons, Hyderabad for gifting. After 2 months, at Indore I found that the shirt was of size 40'' and that person was using 42''. I went to their Indore showroom and explained them the entire matter. They said by looking at the code that this shirt is not from Indore but it’s of Pantaloon and they changed it without a single word. Today, I salute to their company after this incident.

I am a responsible citizen of my city and here from more than 40 years and have not seen this kind of behaviour in my entire life. It’s not the matter of money but it’s about the respect of customer. I can’t understand Mr Mukesh Ambani's retail chain had recruited literate people at these stores or he has gone for cheap officers.

I am an Industrialist and running my company named "Mohta Cables" from last 26 years and my experience says that "Today, customer is GOD". I have mentioned on my company’s' website www.mohtacables.com that "any of my customers who have purchased from us in last 26 years and have any kind of dis-satisfaction (so I know what’s marketing) than kindly contact us even if they have last their bill then to they will be considered" and till date I have not received any single complaint. From next time I will never go these kinds of big stores who do not know how to behave with customers.

So request all customers who buy from Reliance fresh that only few items at there stores are very cheap and they cover more than that in other products, kindly check the prices from other stores before purchasing from here.

If any of you have Reliance customer care email id, mail id than kindly inform me so that I can convey my voice to the top management does not know how there company's goodwill is effected by few of their irresponsible employees.

I am very upset today...

I am regularly shopping in Reliance Fresh, A. A. Road, Gnanaolivupuram, Madurai. After the billing, when the payment is given, if any change to be given to the customer it is not given. On 7th March 2008 Time 21.26.26, ( CO109 #0287 SO2577 - Card No. [protected]). I purchased items for Rs.59.50 (after rounding). When I gave Rs.60/- the balance 50p was not given back. For me this type of cheating is happening 6th time in the same REliance Fresh Shop. Many customers are facing the same problem and scolding the persons in the counter. Some time the staff who is in the cash counter talk like a Town bus conductor with the customer for the same balance 50 paise, I do not know who is enjoying the money.

Myself Sandeep Kansal, a resident of Mahipur...... I generally used to purchase all consumable items from Big stores like Big Applie , Mega martetc and as in month of Jan,2008 ..a retail outlet start worknig in mahipalpur from Reliance and i had a very good impression of Name and fame of relaince and blindly i visited that store on 26th february 2008 and purchase some goods from there that include 10 Kg pack of Wheat flour packed with name "Ram Bhog ATTA" and whn next day we tried ...itstaste was so bad and even it started creating Throat problem but i thought that it may be due to some other reason butnext day also same problem was there and ecen my cook also realised that some mixing is there in the Flour and it is not upto standard quality .....
When we took over that flour back to relaince store .... first response we got was that it is not due to Flour qualitty as it is a standard quality product...but when we asked to keep that as sample ansd to make a Lab testing of that and even we dont want refund or replacement in regard of that .... then person who was there on the counter guided me to carry it back as they cannt keep it with them and can not do anything.

When me and my friend asked bout the Complaint form then scenarion was somewht like this:-

1) No customer complaint Form was available at the store.
2) In name of customer Feedback register,they have a simple register having no book number, no serial number etc mean if somebody want to remove that page no one can track that there was any page also. I am sure that no one reads that feedback form.more over it has to handed back over to the same supervisor with no assurance that same would be reported.
On insisting a lot when that person manage a telephony conversation with Mr. Manish Jain(F.D.M.)... and i told whole scenarion to him then Mr. Jain – (FDM/Area Manger) for the store was shameless and rude and guided to me register the complaint on reliance portal with help of desk boy but no registration number they can provide for that. He agreed that it is common with all Reliance Fresh stores across and is part of company Policy and he is helpless in this.

When i asked that some confirmation of the complaint must have to be there.....he replied very rude that its a big company like reliance that can never deal in paper work .....

I WANT TO ASK ..THAT IN INDIA MOST OF THE CUSTOMERS IN RELIANCE FRESH STORES WILL BE FROM NON IT FIELD AND IT MAY BE POSSIBLE THAT HE/SHE MAY BE ILLITRATE PERSON ...i.e. THEY HAVE NO WAY TO REGISTER THEIR COMPLAINTS.

Then Mr. Jain asked me to fill feedback form and to upload it on poratal...next funny thing was waiting for the customer that the person who is there on customer help desk..does not know from where and how to operate the portal. He was unable to register that complaint.
More over that person was unable to give customer care number or any other helpline number at first step but after insisting a lot and after almost waiting for half an hour he provided me the customer care number.

I just want to awake the customers that before purchasing any thing from Reliance think at least 10 times as if the quality will not be upto the mark you have to loose money as well as you have to listen a lot from their manager side as i think its a prt of their training.

So its my duty to inform all Indians and next is their own wish............

I am a resident of Chennai and (used to) be a regular shopper at Relaince Fresh - Porur store besides in other areas. I would share my experience & would advise you to be cautious while shopping at this Stores
i) Overcharging –
a.Bill price higher than M.R.P
ii) Schemes by Manufacturer
a.Mentioned on product packaging are not offered at billing counters & communicated that scheme is not valid for...