[Resolved]  Reliance smart GSM Prepaid Service — Activation of Caller tune without owner's consent or request

Address:Dibrugarh, Assam

Sir,
My no. is [protected]. On 21 Jul 10 I received a message regarding activation of caller tune, which was without my consent or request.When I tried to complain about this to customer care (58200), I was told that system updation was going on and complaint could not be lodged. When I insisted to speak to superior offr, he came on phone and I was told that request had been received from my phone but they could not tell at what time and the concerned department knows it well. On requesting to connect/give a contact number of the concerned department, I was refused for the same and told he cannot beleive that I had not requested for the same. I would like to know whose fault is this and why am I not permitted to talk to the concerned department. Is there any help I will be provided or its the sole authority of the service provider to use its customers as they want? Please help.
Mahesh.
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Aug 13, 2020
Complaint marked as Resolved 
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Reliance GSM — Services activated with out request and Amount deducted

I am using Reliance GSM Pre-Paid number [protected] from the month of october 2010. In the month of February 2011 an amount of Rupees Fourty was deducted from my account. On talking to the customer care number 198, I came to know that some caller tune services are being activated on my phone and for that monthly rental+ downloading charges are deducted. I requested them to cancel this and to credit back the amount which was deducted. The customer care informed me that it is not possible. I told them that without my knowledge this is being done, then they retaliated that all those requests are from my side. I am ready to present my phone in front of anybody to prove the thing. I request a formal enquiry may be done to reveal the truth and for getting my fourty rupees back to my account. This is the second time this type o[censored]ncivic behaviour I am facing from Reliance in Delhi.

G Krishna Kumar
I have received SMS from the Company that they have renewed subcription to CRBT SERVICE at Rs.30.00 for a period of 30 dasys.In this connection it is added for favour of kind information that I had not requested the Co. to activate the service.The co. has also reduced Rs.30.00 from my balance illigally.They have also reduced Rs.10.00 from my balance towards downloading charges without my permission.3 months before they had also reduced my balance by Rs. 30.00.Kindly take appropriate action against the defaulter and advise them to return Rs. 70.00 deducted illigally from m balance my mobail no.78799816 brajesh dixit narshingpur

Reliance GSM — caller tune activated without permission

i m salil . my reliance gsm number is [protected].
by default caller tune is activated without my permission ....
and rs 30 deducted..

Smart — Activation of caller tune

Mob No: [protected],
Caller tune has been activated and ballance deducted from main ballance without any intimation.
Deactivate the caller tune and refund the same for the above mentioned cell no, immediately.

Smart — forced hello tune

First of all they activate hello tune on my number {without my request}.
Then they don't provide any service like costumer care { I tried more 100 time but no response}
And also no response on my unsubscrition message.

They are still deducting more than 30 rupees per month from my useful balance.

My number is [protected]

and email id is mr.[protected]@gmail.com

Reliance GSM — Unauthorised Activation of services and there by false charges been deducted from the pre-paid balance

Every time I recharge my Reliance GSM sim, some unauthorised charges and activation of services is done therby zeroing the balance. Instead of registering the complain on the customer care the banlance is not refunded and they say that you have sent an sms to activate this service when no sms was sent. I have decided to switch to other provider but was just wondering that from lakhs of customers if they are deducting money for no reason like me (26 + 6 = 30), Reliance is making crores or rupees by such fraudulant activities already. Some one should stop this.
Reliance GSM has poor service, they cheat cuistomers by deducting balance for no reason, they have very poor network outside cities

Reliance GSM — CALLER TUNE NOT REMOVED AFTER SENDING SO MANY REQUEST SMS

I HAVE SENT SO MANY REQUEST MSGS TO REMOVE CALLERTUNE FROM MY NUMBER, BUT EACH TIME I GET THE SAME REP THAT YOUR REQUEST CANNOT BE PROCESSED.
I GOT MY BALANCE 30RS REDUCED FOR THIS MONTH ALSO. MOB:[protected]
Sir,
My name is Pramod Kumar Sharma having Mobile No.[protected] want to make complain against Mobile No.[protected] that on Sunday, the 15th May, 2011 from 12.00 mid-night to 4.00 a.m. this fellow, who told his name Rajendra, thretend my wife, who at present in Deoghar, having a mobile No.[protected], said if you do not allow your daughter to send with me then you will have to face a dire consiquence And whole night he used bad and fealthy language. So Sir I want the detail of this Mobile No.[protected], his name and address so that I can lodge a Police Complaint against him.
Reliance is engaged in cheating to the Indian public in large

Manish

Reliance GSM — without my permission activate dialer tune

Sir,

my number is [protected], color tune is set i dont know how without my permission. pls take necessary action. & deactivate the same & refund the same
DACT CRBT to 51234 ull nt face problm

Reliance Smart GSM — activation of services without request

yesterday (13.09.2011)for caller tune service charge has been deducted without request (twice)
Please deactivate all the services activated.. I have never subscribed any service.Please block all such type of services offered.

Last month also I complained regarding similar deduction.Your agent from bombay called me and told that
few charges were deducted by default & willbe credited back which never happened.

You also emailed stating that problem is being followed and would be informed shortly
Further no intimation.

To very surprise whenever I open this complain forum page I find similar nature nature of complains pouring

Please look into the matter otherwise I am going to change service provider because no other option would be left.
It is Very Baddest Service I Could Say In India Regarding Everything i.e.Call, Network, Mobile Internet Service, Etc.As I Requested For Caller Tune On[protected] At 1.30am So That Moment Its was not Working Even Though Sending SMS for A Particular Song i.e.I request For Film-Chintoo, Song-Ekati Ekati, song Sang By The Little Boy So The Executive Provided Me The Code But The Song Is Same But Song Sang By Salil. I Have Requested For Little Boy Voice SO Plz Help Me For The Following Problem.AS My Mobile No.[protected]
i want song code for song
DUNIYA BANANE WALE KAHEKO DUNIYA BANAI of movie TEESRI KASAM .
KINDLY TELL ME

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    Mohanbari
    Assam
    India
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