[Resolved]  Reliance USB Modem — Fraud

About 5 months back I had bought a Reliance USB modem in Pune, on the recommendation of a friend. My woes started from the first monthly statement onwards. I had noticed that I had been moved to a higher plan without my consent and charged to that effect. For two months I had followed up with Reliance's customer care. Pune customer care guys are useless. Finally, when I called up Mumbai customer care, after two months, I could get the tariff plan corrected. Added to this are the frequent "service barred" issues, without any rhyme or reason. I would call them up umpteen times to get service restored.

To add to this agony, after the first two months, they stopped sending me their monthly statement. Every month I had to follow up with them to send me the monthly statement. Only then would I receive my statement. And on one such occasion, I had been sent another customer's statement along with mine. This is how in Reliance function.

Frustrated with their services, when I had asked them to terminate my connection, I was appalled to know that I was under the corporate customer plan and that I had to talk to my corporate(employer) to get the services disconnected. Reliance folks at Pune office have listed me as a corporate customer, while my company had neither authorized them nor me to avail of this service. For two long months I had followed up with them via mail, phone and what not. Finally, last month I stopped making any payment and asked them to collect their monthly bill from the corporate they felt the connection belonged to. I stood my ground, still nothing materialized. As a last resort, I had sent a mail to the company secretary of Reliance Infocomm and all and sundry managers (regional managers) with a copy to the customer care, mentioning that I would have kicked their customer care executives on their arses for their lousiness.

To my relief, they had terminated my connection immediately. What a relie[censored]

Folks, if you are planning to invest in a Reliance Netconnect card or an USB modem, please dont. My colleagues too are experiencing harrowing times. 60% of the times, your services are barred on some pretext or the other. Your follow up calls can mop up a phone bill which would be equivalent to your internet plan charges. Trust BSNL. They are rude initially, but refrain from cheating (at least to a large extent). Reliance Infocomm NetConnect sucks. Cheats! Fraudsters!!