[Resolved]  Royal Bank Of Scotland — RBS/ABN Terrible credit card and service

I have been a ABN AMRO customer since the year 2000 (recently taken over by RBS in India). Loyal customer for 9 years and no problems till RBS took over. Now I am so frustrated with their service that I would rather not have a credit card!

Very upset with their service, I have tried to cancel my card. This process has been on since June 2010. We are now in October 2010. I have sent someone to their office 2 times personally to sort out the problem since I informed them that I will be relocating to another country.

TO NO AVAIL. They are incapable of executing anything sensibly. I requested to cancel my autopay, they refuse to do it. Keep charging me each month and then say you have to clear your dues and then "re-initiate your request for closure". Instead of having some personally in charge of consumer complaints I get auto-generated responses - "we have taken your problem into consideration and sent it to the concerned department for resolution". I have received this email so often, that I now know it by heart!

If this bank's management cannot handle their customer's complaint over a period of 4 months, should you trust them with your money?
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  4 CommentsShareTweet


write to banking ombudsmen. clear your dues first
cleared my dues 4 times over 4 months, but they charged me again for the next month! did write to banking ombudsman and now the problem has been solved.

Poor Service from RBS
can anyone give me banking obudsman's address on email id. What is the correct way to file a compliant to them.

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