[Resolved] Royal Bank Of Scotland — RBS/ABN Terrible credit card and service
I have been a ABN AMRO customer since the year 2000 (recently taken over by RBS in India). Loyal customer for 9 years and no problems till RBS took over. Now I am so frustrated with their service that I would rather not have a credit card!
Very upset with their service, I have tried to cancel my card. This process has been on since June 2010. We are now in October 2010. I have sent someone to their office 2 times personally to sort out the problem since I informed them that I will be relocating to another country.
TO NO AVAIL. They are incapable of executing anything sensibly. I requested to cancel my autopay, they refuse to do it. Keep charging me each month and then say you have to clear your dues and then "re-initiate your request for closure". Instead of having some personally in charge of consumer complaints I get auto-generated responses - "we have taken your problem into consideration and sent it to the concerned department for resolution". I have received this email so often, that I now know it by heart!
If this bank's management cannot handle their customer's complaint over a period of 4 months, should you trust them with your money?
Complaint marked as Resolved Aug 13, 2020