[Resolved]  Samsung 1. 5 Ton Split A / C — POOR CUSTOMER SERVICE

Hi

I had bought Samsung 1 Ton split AC 18UA on 04-Jun-2009 from SHAH velachery. The Smasung technician came on Friday ( I took a leave to complete the installation) for installation. I am staying in 3rd floor. As so called samsung techniican he supposed to be identify the right place to fix the outdoor unit. after the installation over he checked the voltage it shows 200 to 210 V ( I am using 3 phase). He has told that you have voltage issue so you buy th double booster stablizer. he went off. I called him after I bought the double booster at the price Rs. 4000. My electrician is laughing for asking him to provide the double booster stablizer. He came on Monday and checked the A/c it is not working he immedately told that I am only installation person somother technician from Alfa will come to identify the what is the problem. Alfa came & told that there could be a proble of GAS leak and they can not check the outdoor unit because it kept it in the 3rd floor slab. they called someone to remove the outdoor unit. theyu came on next day remove both unit kept in my place. still today nobody has come and collect the unit to service.

I was fed up of calling Samsung service person so many times & samsung customer care so many time and SHAH velachery. I had fight with SHAH velachery for provide the defecting piece at the cost of 25000/-

I haven't use the A/C single minute from the day of purchase and it is almost one week.

I have been asking all of them to give me the replacement but it takes 1 month till such time I have to use the defective one.

After sees Mr. ip Raj | Manager – Operations WIPRO BPO SOLUTIONS Phone :+ 91.[protected](M) issue with samsung I feel worst ever service is proving by SAMSUNG.

Mr. Hari ( [protected]) - He is problem creater & came my house for installation
Mr. Chellpandian ( [protected] Care World) - He has pass the responisible to Alfa
Mr. Shivakumar ([protected] Alfa )will always say next day your proble msolved but never ever it will solve
Mr. Mani / Mr. Antony - ( SHAH) - Happily left me to hang around with Careworl / Alfa

I understand one thing from that I will not step in SAMSUNG & SHAH in future.

I beg you to resolve my AC problem immediately and get the replacement done at the earliest.

I would like to escalate this issue at utmost high priority level & I want to give good lesson to Careworld, Alfa & SHAH. Resolution is expected immediately.

SAMSUNG India has to step in and solve the unprofessional handling the custoemr care. None of the looser ( Alfa, Careworld, Shah) from custoemr loser is SAMSUNG. If this type opf service is provided by SAMSUNG, Custoerm like me not ev n think of buying ANY OF THE PRODUCT OF SAMSUNG & I WILL NOT RECOMMEND TO MY NETWORK TO YOU PRODUCT.

SAMSUNG YOU ARE THE LOSER SO PLEASE TAKE ACTION AT NOW ONWARDS.

Regards
S.Maharajan
3A Bhairavi block, Doshi Symphony
[protected]