[Resolved]  Samsung Air Conditioner — Product not Installed

I had purchased Samung 1 ton AC in 2011 and was very efficient even when voltage was low during summer. I shifted my house in Feb 2013. Uninstallation and installation were both carried by Samung representative. However, when I switched on the AC in March, I found the cooling effect was low. I raised a complaint and the service engineer told that the Gas content is very low and hence, cooling effect is low. I argued that since installation was done by Samsung team, Gas needs to be filled free of cost. After an arguement, Service centre agreed to re-check and then, required action will be taken. This time, another technician who had actually installed the AC verified the compressor and confirmed that there is no leakage and Gas content is fine. Cooling effect is low due to low voltage during night time. After this, I continued using the AC until June as usual assuming that the low cooling effect is due to power fluctuation.

After that, I never used AC until mid of September. When I switched on AC in mid of September this year, the cooling effect was NIL even where there is sufficient power supply. I raised a complaint and the technician visited my place. He told me that there is no Gas at all and need to be re-filled. I agreed to pay Rs.2600 for re-filling. Another technician visited next day to re-fill the gas. However, this time, this technician told me that the coil in the Compressor needs to be replaced, which costs Rs.3750. I sparingly use the AC, which amounts to max of 4 hours during summer. All the technicians who came for free as well as paid general service have appreciated that AC maintenance is very good from our side. In spite of this they are asking us to pay for the Coil and the gas leakage.

**Below are the contents in Warranty card from Samsung:

It states that there is a guarantee cover of 5 years for compressor. But the guarantee does not cover front cover grill, gas consumables and air filter.**

As per layman understanding, the above condition directly implies that warranty is covered for all the parts except the above mentioned 3 parts. Also, the life of the coil in the compressor is very short inspite of the AC being used sparingly. **Is this the quality Samsung provides?**

I raised a complaint to Samsung customer care for the clarification on the coil to be replaced. I was conferenced by Mr. Mohan (Samsung Customer Service Executive) to Mr. Michael, who I assume is the Area Service Manager for Samsung by Customer Service executive. However, Mr.Michael, was so rude to me and he disconnected the call in between while I was still waiting for him to convince me on the guarantee and the quality of the product.

All I wanted to know is below:

1) As per the warranty issued by Samsung, only 3 parts namely front cover grill, gas consumables and air filter are not covered. This means that all other parts are covered including Coil since it is fitted inside the Compressor.
2) Is there anything in writing which states that Coil is not covered under 5 year warranty even though it is fitted within the compressor.

Why should I pay for the gas re-filling and also the coil when I have got the uninstallation and re-installation from the company? It is because of the technician's fault that there was a gas leakage.

If anyone has faced similiar situation, please respond.

Thanks.

I lodged a complaint yesterday afternoon regarding non-cooling effect of our Split A.C. but your representative has not rechaed so far. I tried his number 8/10 times and even i spoke to your franchisee at Alwar(Mr. Pathik) regarding this but no action seems to have been taken so far, the same thing, he will reach within 15 minutes.

Although, i had lodged the complaint on 19th April, 2008 regarding the same problem but that time, your representative came and repaired it but within 10 days time, the same has occurred again and i directly contacted your representative (Mr. Subhash Saini) to get it repaired on 30th April, 2008. From 30th April to 6th May, i don't think samsung has got that much of work pressure that he could not attend a call in 6 days time.

My complaint (BP) no. is [protected].

I had bought samsung AC. was working well for one year. Then there was a free service camp and we thought its good to opt for that. The service provider from Gurgaon had send one supposed to be engineer (Mr. Sunil)who deliberately did some thing to our fan and sound started coming after the free servicing. When we contacted him he came and told that the fan needs to be replaced and he would do it un-officially at lower price. Such fools are screwing the company's image and should be bought to book. The company to is sleeping and the call center idots are sending the same mR. SUNIL WHO IS A CROOK.
God help this company and my suggestion is pl. do not go for such free servicings this is my third experience.
Microwave oven, washing machine same experience.

Samsung Air Conditioners — Job unattended

I had purchased samsung a/c in September 2007. Last month they had come for the routine service which was half done. The top cover was not fixed properly and air was leaking from that end. I immediately called up Viveks Service Centre in Chennai, Tamil Nadu from whom I purchased the a/c. They said they are sending their person but till now nobody was bothered to look at the complaint. They had given me a new job number, 133494, for routine service 2 weeks back but again nobody had turned up. So are these people good in only giving job numbers and do they know how to work? I don't understand why a prestigious organisation like Samsung are blind towards such service providers in the country. Are they interested in only selling their product promising services by mouth and never look into it in future?

I had purchased samsung a/c in September 2007. Last month they had come for the routine service which was half done. The top cover was not fixed properly and air was leaking from that end. I immediately called up Viveks Service Centre in Chennai, Tamil Nadu from whom I purchased the a/c. They said they are sending their person but till now nobody was bothered to look at the complaint. They had given me a new job number, 133494, for routine service 2 weeks back but again nobody had turned up. So are these people good in only giving job numbers and do they know how to work? I don't understand why a prestigious organisation like Samsung are blind towards such service providers in the country. Are they interested in only selling their product promising services by mouth and never look into it in future?

I have bought Samsung Biofresh 1 ton Aircontioner and installed on 05th April 08. Airconditioner worked fine for 15 days and cooling effect came down drastically. I have lodged a complaint with Service Center and I came to know that Gas leakage as per the Service Engineer. Service personnel told that the A/c to be taken to Service Center and they took 4 days to take the A/c from my residence ie on May 19th 08. Since then there is no response from the Service Center till date. As such, if i call the toll free number they use to say that Service Engineer will call you within 2 hours. This was happening for the past 10 days. I have never expected this kind of response from Samsung. Better stop selling Airconditioners if Samsung is not capable of giving at least better service. My Complaint No.[protected]

I lodged a complaint yesterday afternoon regarding non-cooling effect of our Split A.C. but your representative has not rechaed so far. I tried his number 8/10 times regarding this but no action seems to have been taken so far, the same thing, he will reach within 15 minutes.

Although, i had lodged the complaint on 23rd june, 2008 regarding the same problem but that time, your representative came and repaired it but within 10 days time, the same has occurred again and i directly contacted your representative to get it repaired . From 2nd july to 14th May, i don't think samsung has got that much of work pressure that he could not attend a call in 12days time.

My complaint no. is [protected] dt 23-8-7

Could you please let me know whether posting complaints on this forum does get resolve anyways??

I could see the same type of complaint which I am facing but yet to know whether this forum is effective enough to take action against the company or service provider.

The response which I got from samsung call centre and the service engineer is the worst I have ever seen. I understand Samsung is least worried about after sales service of their product. I lodged a complaint on 7th Mar 09 and today is 4 Apr 09 which is almost a month but still suffering with the same problem.
As a user, we can spread the word that samsung is busy in advertising and sponsoring cricket matches.. it better to buy some other company products who is good at productiin and service rather than these big companies who are least bothered for this kind of complaints.

samsung-air conditioner — Air Conditioner

I have been complaining from 17th April 2009 to the service,
there is not yet any response from the service center.

help me out,
i have been suffering from air conditioner problem.

I had purchased a Samsung AC from Sun Electronix on the 22nd and was promised installation the next day. Have called up and followed up 10 times with the dealer but am yet to receive a single call back.

I guess after receiving the money neither the company nor the dealer is interested in the customer. I dont want the bloody a/c, only want my money back. I would like to purchase some other brand. How do i get my money back.

Pramod
[protected]

To
The Centre Head,
Samsung Service Centre.


Dear Sir…..

Sub :- Inconvenience and cheating by your Technical Executive – Complaint Reg.


@@@@

It is to inform that I Vasikarla Sreekanth, Branch Head of STORM Consultancy, situated at Mayuri Complex, Beside Andhra Bank, Nakkalgutta, Hanamkonda, Warangal Dt., gave a call to your Technical Executive Mr.Venkat (Mob No.[protected]) regarding my Spilt 1.5 Tonne A.C. repair, he came along with his assistant Mr.Raju and told to me that there is problem in capacitor and asked Rs.1000/- for that I gave. I happened near about 15 days back, after 15 days back he came with one Capacitor and then he told that there is a problem in Compressor, actually he doesn’t know the exact problem and he is simply playing with me. From that day neither he is answering my phone calls nor rectifying the problem of my A.C.

I request you to treat this as my personnel complaint against your Samsung Service Centre, Hanamkonda and the Technical Executive Mr.Venkat. If my A.C. is not going to rectified within 7 days (i.e., on 4th of May, 2009) from the lodge of this complaint, I am going to give a petition in the nearby Police Station on 420 case, cheating me by taking money without any receipt.
Thanks and Regards,

Vasikarla Sreekanth,
[protected]

SAMSUNG SPLIT AC IS THE WORST PRODUCT IN THE WORLD.

CUSTERMER SERVICE DOUBLE WORSE THAN PRODUCT.


please avoid buying the Samsung AC.

with regards,

saravanan

Sir,
I m agree with u regarding poor service quality of Samsung Team & product... Only 2 weeks back i purchased an AC and one Refrigerator from one the dealer in Delhi. When it reached home i saw dent in the upper door of the refrigerator. same day two guys came for installing the AC, but installed without any support of wooden beads or like that... when turned on the AC it was not working... they told AC is faulty and to be replaced. After lodging the complaint one service engineer came after 3 days and told AC is ok, but have problem with installation. He didnt give any report for that... Again i contacted the dealer to rectify the installation. he came after few more days .. finally he said installation is ok, problem is with AC and should be replaced. When i contacted the dealer for that he gave the contact number of area service incharge ... when i spoke to him he said they can only repair the AC in their service centre... when i objected saying it is brand new AC and went to the dealer again and again for few days, and used tough words, he sent only the inner unit of AC only, without any packing or like that and took back the earlier unit with them... though that unit started working i dont even know whether it was a brad new AC or a new one... dont know who ll give that certificate, to whom to contact... SAMSUNG website dont even reflect the address of service centres.. dont reflect any email id of senior management to address these type of issues... I feel they dont bother even 1 % of the customer satisfaction... they dont know where they r, and where they r going... whoever suffered these type of problems, nobody knows where and whom to complain ...Samsung dont deserve to be a international brand... local brands r better than Samsung, bcoz before purchasing u might think u might get cheated... SAMSUNG is cheating every consumer...everyday... whoever is planning to purchase SAMSUNG product, BEWARE !!!

sir, in this regard, i[censored] come across any e mail id of any person of SAMSUNG higher management, plz let me know...


BIMAL MONDAL

NEW DELHI
[protected]

Sir

Your customer services are very poor.I purchased an A.C.15 days back, Cooling is not good this A.C. I registered a complaint three day back, but your employee daily calls to visit but theyare not comming three days.If i knew that your product & services are so worse, so i never purchase samsung product.Now i suggest that no body purchase samsung product, because your service is very poor.

SAKET SAXENA (LUDHIANA)
[protected]

Samsung split AC is a product nobody should purchase. It stops cooling when temp crosses 42 degrees? It is meant only for hill stations and not for places like Delhi. I am repenting and cursing myself after purchasing this.

my ac is not cooling properly please check & solve my ac problem.


thanks

I bought SAMSUNG air con sometime January this year in Samsung outlet at City Centre. The after sales service sucks. Have been having problems with it ever since the day of installation. Samsung in India is just not trustworthy.

When will Samsung India ever improve? With reference to my earlier feedback, I bought the Samsung AC model AS10FCAN from a Samsung outlet at City Centre, Salt Lake in Kolkata.

It was all wrong right from day one. As usual empty promises made during the promotions and sales.

I made a complaint today coz my AC just wouldn't turn on. Not being an engineer or a technician for such appliances (of course a profession of better remuneration), I fell back on thre service centre (good ole[protected] had to affix 033 coz i'm in the worst metro city of India - the city of 'joy', so they say, KOLKATA!!!) But whats new, they promised to turn up today before 8 pm - compliant made in the afternoon. Cancelled all my plans and stayed home. Made a second call at 6 and reminded them. The Samsung operator told me to be patient and they will come before 8. Made a third call at 7.35 pm and wanted to speak to the manager and guess what they said, he will call me just before 8 pm. What a load of crap!! The manager did not call, the technician did not turn up,

What can I say? They are living up to the natural standards of the development of India. If India is still at this stage (third world country), so should all other subsidiaries!!!

Jaage Raho (from Tata Tea), Chalte Raho (from Green Plywood), all perfect commercials for this country! And to the slums of India, just sing 'Jai Ho'!!!

Never ever ever in your right frame of mind, purchase any Samsung product if you're in Kolkata. On second thoughts, after reading all comments from other purchasers from all over India, dont buy Samsung at all if you're living in India.

Its the second day now and still no sight of the repairman. A technician named Gautam spoke to me at 10 am and told me that my problem will be solved by 12 pm. 12 came, no Gautam, 1pm, no Gautam, 2 pm, I called the service centre yet again (8 times now - [protected]) and they told me that a manager will call me (the same old classic line) but he didnt. About 10 minutes later, our Gautam calls back and tells me that he is held up and will come only by 5 pm. I lost my cool and yelled at him . He then told me that he was in Sector 5, Salt Lake and that he will come in about half an hour. Lets see if he really does.

And still, during this whole ordeal, no manager has spoken to me besides their senior supervisor by the name of Jyoti Chopra who could do very little but remind the service technician to come by my place.

She was the only practical one who ran a mile extra by calling the service technician, Gautam.

I have bought one Samsung Split A/C 1.5 ton model:AS-18UA from J D Electronics
Hyderabad.A few days after installation my neighbours have complained to me that
they cant sleep due the noise of my A/C.I have immediately complained to
service centre who promptly attended four to five times but could not rectify the A/C.

Thereafter, I have sent mail to support.[protected]@samgsung.com on 03/11/09 who immediately wanted to know my address which I have provided on 04/11/09.
This time Samsung remained silent.I have sent another reminder on 23/11/09;
result being the same.No body has ever contacted me.I think I am being
cheated by Samsung.My BP No:[protected]

T K Majumdar
Flat No:4, Misha Apt.
2-4-39, Sikh Village,
Secunderabad-500009
PH:[protected]/[protected].[protected].

i totally agree that Samsung AC's are the worst ac's with no service. It is a waste of your money to buy Samsung AC, coz there is no guarantee and warrranty, as to how many days it will function properly.

i too had bought a samsung AC some time back around 3 years, from the very next day it started giving problem, on calling the service centre, they very conveniently replaced it with an old ac... again battling for about a month, they sent a new AC... but till date, i have been spending more than 5000/- per year to keep this Ac functioning.. i guss it suites best in the TRASH bin...

Please DO NO BUY SAMSUNG AC's for you cant trust this brand at all