[Resolved]  Samsung Customer Care — Worst customer care ever seen

sir
i have buy a samsung mobile model no-SCH-w619(dual sim). after sometimes his back(battery)cover to be loss.but after many times request by samsung service center patna .replied him by not avilable

I purchased samsung refregirator - Model RT31ZVSS1/XTL, in NEXT showroom in nelson manikam branch on August 08, I saw recently RUST formation on both side and top of the fridge and the paint started peeling. I complained the same to the Dealer and there is no proper feedback, As I have 5yrs Warranty, I need a replacement for a new Refregirator Or if they are going to repaint it, I need a letter of assurance stating that again the same rust formation will not form for next 5yrs.

Regards
shivprasad
[protected]

sir,
please contact my id & NO.[protected].

Sir in 2006 i bought samsung dvd writer octo edge in 2007 march month it got fault, i cant even claim through warranty due to it long last 2mont hs before warranty date close that means it worked for 14months, for me everything sh witeould be perfect rather repairing it, i bought a new samsung dvd writer on 2007 February andd this dvd writer longlasted me for 13months, i really fedup with your product and your service in service centre they are not accepting due to 1month difference .Atleast create a product for customer satisfaction

I puuchased a Samsung mobile phone model SGH J600 in 23/7/2008 in Satara, India. and the display is blank & not working in May 2009 . Since the mobile was still under the warranty period, I gave the mobile to Shreya Services in Satara in Maharashtra in India an authorised Samsung Service centre in on 1/05/2009 with work order no: 4471 . This service centre does not work professionally and never calls the customer on phone to let them know the status even after weeks . If they can not repair, they simply send the mobiles to the central service centre and do not properly follow up in getting the phones back after servicing. Only when the customer calls, they call the central service center just to know the status themselves. I don't understand what type of service Samsung India is providing in India. Why should Samsung sell their cell phones in india if they can not provide proper service. Why shouldn't someone file a cheating case on Samsung Mobile in India for selling poor quality phones

Sir,

I had purchased a Samsung mobile cell phone Model F-309) on date 21/5/2009. Witch is to be falt in Mobile cell phone that is streched 1" at time charging after 15th minuts only. I purchased from GOM-SYS MARKETING ENG.73, Paras Hotel, Opp. Nehru Youva kendra, Ghaziabad.Since the mobile is still under the warranty period. Why should Samsung sell their cell phones in india if they can not provide best quality. It is a harmful falt whose that was to be a dangarous excident in my home.

Harish Gupta
Ghaziabad.
[protected]

i purchased a mobile phone, model no is SGH-1900. I bought it to use 3G servises, but MTNL deneid to give this service on this model. i m vary disapntd that after buing this kind of costly phone who cnnot give me service like 3G. now i thought that i have done a big mistake. i have to buy nokia n-95 or any other hi end phone of nokia.

thanks

Sir,
I have purchase 1 ton window AC. I have complain 31/05/2009. My complain no [protected] but not any visit your engineer up to till date. i have daily remind after 4-5 hrs. than reply your customer care side sir, don’t worry today visit our engineer. but 31/may to 11/ june not any person visit in may mention address.

the problem is on AC display showing CH & another problem is Cooling ( water is not depressed)

Regards,
SATISH CHAKRAM
[protected]

I bought samsung fridge on 26_10_08. model FF RR-28YVMS1 . It stopped working on 12-07-09.complaint lodged on 13-07-09 complaint no.[protected]. Engg. told PC Board fault. till today no other information from company side.
It appears from co. attitude part not available with them as model is outdated. Kindly get it replaced with New fridge model because after expiry of guarranty/warranty i will be in trouble.

i bought a samsung star cell on 25th may...but the cell was having a network problem.i gave it to the service center.and they took 15 days for it and still the problem exists...if you can't repair a cell phone.then you should close your service centers...we dont have another 15 days or so to send the phone again for so called service of yours...its been 1 month since i purchased the cell, in which it was 4 repairing for 15 days...

my dvd writer in my pc not work proparly its model is octoedge multi recorder .when we start dvd for play messege on screen -install your dvd .pls help

I lost my mobile phone Samsung CDMA
the IMEI NO.is A0000014BB795A.
MODEL : SCH-F309
Used Number ; [protected]
you can contact me on [protected]
Email: [protected]@gmail.com
Lost Date : 29th Dec 2009 around 7pm -8 pm.
please HELP me.
My Name : Kamran

i am rohit kumar from Ghaziabad.I have purchased samsung dvd writer.After some days the writer was not working in a proper way so that i had given it to Raj nagar Ghaziabad samsung service center on 29-may-2010 in Warranty period Serial no.R1406G802604Y model no.SH-S223CIDDS but they not taking the responsibility .whenever i go there they just tell that come after some days.i want to know one thing the time of replacement is 15 days but its more than one month...why they are doing like that be take some hard step to solve that problem regarding it.


awaiting for your response...

Thanks& Regards
Rohit Kumar
[protected]
rohit.[protected]@gmail.com

i had taken a samsung a/c 3y back .now a days it takes 2-3hr to cool down it is a waste of money and waste of current.worst product everseen.roshni, hyderabad

the a/c is not working properly.it takes a lot of time to cool down.its pathetic

the parts of the a/c are becoming loose and are to bereplaced

we have taken a pure it purifier 10 days back .we have been caling the customer care every day they say that our compaint will be answered and after a few hours we get a message that our complait has been answered.but nobody comes to our home to fix the pure it.it is disgusting.it is a time waste .pure it is a good machine with worst customer care.uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuugggggggggggg...⇄ on pure it customer care.