[Resolved] Samsung Electronics Private Limited — Samsung Product & Services | |||
Samsung India Electronics Private Limited, A Company with just some particular sentences for their customers regarding any problem customer faces, “SIR KINDLY VISIT THE SERVICE CENTER” & “YOUR HANDSET NEEDS SOME SOFTWARE UPDATE”. And most interesting thing is that Company officials never ever revert you for any of your correspondences even if you mention your correspondences to India Service Head than also or if you’re forwarding any complaints to Customer Service Executive, same person should make a reply with no details about his/her name designation or anything about. If customer asks to any company officials of m/s Samsung India Electronics Private Limited about their CEO or Regional President, they would prefer to say “we don’t have this information”, If customer asks about Head Office of CEO or VICE CHAIRMAN than also the same sentence should appear through Officials or Customer Care Executive or Technical Concern Officers like “SORRY WE DON’T HAVE THIS INFORMATION”. Company officials in subsidiary of India shows about power & authorities of Company in all the ways like financially/ legally, even use to call genuine complaints “Frivolous” “In-Correct” etc. Or if someone use to approach with proper manner to level by level, than Company Officials use to call this as “CUSTOMER IS DOING ALL THIS WITH ULTERIOR MOTIVE”, Like customer is being so free to waste his/ her time with only company officials. Company shows Fake/ Improper technical specifications on company web site and provide else in product physically. Customer Purchased a New Product for what? Just to spent time with Authorized Service Centers or with Customer Care Department? Even let we suppose if Company launched any New Model in the Market than doesn’t it be quality approved? Or Quality approved just to show? If company use to make all testing about quality of the product before arrival of product in the Market than how come to ask anyone for software update? Company is a Multi National Company but reply letters of Company never ever have any reference numbers or details of sender like name designation etc. Company officials denied for specifications which were being provided by company on site with so sense less excuses. This is all what Samsung India, We are sure one day soon when company’s reputation shall be gone on worst ranking in views of customer than only Company’s Chairman or CEO or Regional President should get wake, till than only Samsung should harass or threaten customer with all inappropriate behaves while retrieving inadequate resolutions with nothing. With Thanks & Regards, Ak Mehrotra [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Customer Satisfaction Team
Respected Sir/ Madam,
There is more than one Product & we had gone through with mostly all channels of OKhla also like Mr. Rahul Mr. Rajiv Mr. Jagpal etc.
You can imagine frequency of increasing of problems, like yester we purchased another New Handset of Samsung GT-SS5760HKAINU which doesn't found with accessories while opened the box; that was simply a incredible effort to make anyone fool or cheated at.
For previous problems we approached to everyone at the highest peak in the company as customer care officers having details, even more than that, but experiences is disgusting, first officials doing mistake than trying to pretened than if found customer a bit strong and aware about all than started to harass or threat, when this also doesn’t affect at customer than started to say customer is harassing the company.
Did anyone hear yet anywhere that customer harasses any company?
Today we asked Mr. Rajiv Ganju to provide an appointment to show him some fact personally but till yet there is nothing, no reply or anything from him or anyone else.
Products are so many like GT-E2652/ GT-C3222/ GT-E2152/ GT-C2232/ GT-S5760/ GT-S5250/ GT-C6712 etc.
We are still waiting as we had given much space to company officials to move on but as of their behaviour we tried to approach CEO office and Chairperson Office at Seoul also, and waiting for their anwer, if we found nothing still after doing all these efforts than shall surely move towards, Legal agencies like Honourable Jurisdictions etc.
With Thanks & Regards,
A K Mehrotra
[protected]
[protected]
Respected Sir/ Madam,
There is more than one Product & we had gone through with mostly all channels of OKhla also like Mr. Rahul Mr. Rajiv Mr. Jagpal etc.
You can imagine frequency of increasing of problems, like yester we purchased another New Handset of Samsung GT-SS5760HKAINU which doesn't found with accessories while opened the box; that was simply a incredible effort to make anyone fool or cheated at.
For previous problems we approached to everyone at the highest peak in the company as customer care officers having details, even more than that, but experiences is disgusting, first officials doing mistake than trying to pretened than if found customer a bit strong and aware about all than started to harass or threat, when this also doesn’t affect at customer than started to say customer is harassing the company.
Did anyone hear yet anywhere that customer harasses any company?
Today we asked Mr. Rajiv Ganju to provide an appointment to show him some fact personally but till yet there is nothing, no reply or anything from him or anyone else.
Products are so many like GT-E2652/ GT-C3222/ GT-E2152/ GT-C2232/ GT-S5760/ GT-S5250/ GT-C6712 etc.
We are still waiting as we had given much space to company officials to move on but as of their behaviour we tried to approach CEO office and Chairperson Office at Seoul also, and waiting for their anwer, if we found nothing still after doing all these efforts than shall surely move towards, Legal agencies like Honourable Jurisdictions etc.
With Thanks & Regards,
A K Mehrotra
[protected]
[protected]
Ref No 201107AKMSIEPLCCI2675
Tuesday; 26th July 2011
We had visited lot to ASC but had denied later to visit again & again as it was disgusting to deal with officers of there, even ASC people were declined about what m/s Samsung India Electronics Private Limited declared on its site about battery back-up, like they confirmed Samsung doesn’t have even a single handset which could provide you battery back-up Talk Time more than 7 hours, and Samsung is only having three handsets which could provide back-up Talk Time of 7 hours, those handsets belongs to high range category of Samsung Mobile Handsets.
We tried to approach where we could be, but due to inadequate efforts of Samsung Officials we faced lot of losses as well as harassment and when we raise our voice against the same, Mr. Rahul Pandey send us threaten letter in which He tried to show capabilities & powers of Samsung India in the field of economic & jurisdictions, even we already forwarded a presentation to Mr. Rajiv Ganju enclosing with so enough evidences which could prove easily about pain of customer, but nothing had come as Mr. Rahul Pandey is saying in his letter that customer is raising all frivolous improper allegations based on incorrect information cause customer wants to get unlawful gains and having Ulterior Motive behind this, by doing all this customer is harassing our company to get Unlawful Gains.
Well a Company which is not providing exact for what customer is paying the full cost decided by
Company, than how could company provide any other Unlawful Gain to Customer? And the interesting thing when we found Mr. Rahul Pandey using his authorities in inappropriate manners than we forwarded the concern to Honorable Commissioner of Police Delhi for further as having doubt to get harm from company or company officials, than Mr. Rahul Pandey is saying customer is threatening to company, but when He was showing powers of company & customer also raised this issue in-front of relevant department, than Mr. Rahul Pandey was proving customer is doing wrong.
We tried to approach to Seoul Officials, as we should get in touch with them, we should surely find-out some resolutions, but whatever these stuffs are going on, making worst experiences about Samsung India, and if anyone shout it doesn’t meant that He is saying any truth or it doesn’t meant He is absolutely Right, same is with Mr. Rahul Pandey, We felt till yet to escalate the matter with non-judicial authorities but now due to unwanted force from Okhla officials and as Mr. Rajiv Ganju’s silent even He is taking care about our case (confirmed by ASC Back-End In-Charge Mr. Nitin Aggarwal), it seems like till yet we had forwarded concern to Police Department for our security only, But Now we have to prepare a presentation to present the same in-front of Honorable Jurisdictions Authorities for further justified resolutions.
We are feeling like this is being happened with us, even we have much enough knowledge about how to present our grievances for redresses of the same, but what if any simple ordinary customer who doesn’t even know about ASC places or more than any department from Company, how much he/ she should get harass with these officials.
We had forwarded our concern to Our Government Channels including Department of Consumer Affairs & “”now when we requested Mr. Rajiv Ganju to Provide us some Appointment so that we could show Him about certain facts & genuine evidences which could prove everything easily, We are not in receipt of any reply even whole day had gone, So it seems like there is something wrong, maybe some officer in-between is not sincere about his/ her job or maybe someone is there who is creating all these problems by knowingly just to disturb customer.””
We are having some faith as Samsung Electronics Private Limited is South Korea Originated Company, If we should try to present our grievances in-front of Seoul Officials, they surely would not leave this issue as they could feel its sensibilities & should surely investigate the matter and should surely punish them who is responsible for all these problems.
This is “”Next IS ……………..””
Next Is Problem/ Harassments/ Threatens/ Allegations/ unprofessionalism of Samsung India.
Copy Retained
With Thanks & Regards,
AkMehrotra
[protected]
[protected]
Tuesday; 26th July 2011
We had visited lot to ASC but had denied later to visit again & again as it was disgusting to deal with officers of there, even ASC people were declined about what m/s Samsung India Electronics Private Limited declared on its site about battery back-up, like they confirmed Samsung doesn’t have even a single handset which could provide you battery back-up Talk Time more than 7 hours, and Samsung is only having three handsets which could provide back-up Talk Time of 7 hours, those handsets belongs to high range category of Samsung Mobile Handsets.
We tried to approach where we could be, but due to inadequate efforts of Samsung Officials we faced lot of losses as well as harassment and when we raise our voice against the same, Mr. Rahul Pandey send us threaten letter in which He tried to show capabilities & powers of Samsung India in the field of economic & jurisdictions, even we already forwarded a presentation to Mr. Rajiv Ganju enclosing with so enough evidences which could prove easily about pain of customer, but nothing had come as Mr. Rahul Pandey is saying in his letter that customer is raising all frivolous improper allegations based on incorrect information cause customer wants to get unlawful gains and having Ulterior Motive behind this, by doing all this customer is harassing our company to get Unlawful Gains.
Well a Company which is not providing exact for what customer is paying the full cost decided by
Company, than how could company provide any other Unlawful Gain to Customer? And the interesting thing when we found Mr. Rahul Pandey using his authorities in inappropriate manners than we forwarded the concern to Honorable Commissioner of Police Delhi for further as having doubt to get harm from company or company officials, than Mr. Rahul Pandey is saying customer is threatening to company, but when He was showing powers of company & customer also raised this issue in-front of relevant department, than Mr. Rahul Pandey was proving customer is doing wrong.
We tried to approach to Seoul Officials, as we should get in touch with them, we should surely find-out some resolutions, but whatever these stuffs are going on, making worst experiences about Samsung India, and if anyone shout it doesn’t meant that He is saying any truth or it doesn’t meant He is absolutely Right, same is with Mr. Rahul Pandey, We felt till yet to escalate the matter with non-judicial authorities but now due to unwanted force from Okhla officials and as Mr. Rajiv Ganju’s silent even He is taking care about our case (confirmed by ASC Back-End In-Charge Mr. Nitin Aggarwal), it seems like till yet we had forwarded concern to Police Department for our security only, But Now we have to prepare a presentation to present the same in-front of Honorable Jurisdictions Authorities for further justified resolutions.
We are feeling like this is being happened with us, even we have much enough knowledge about how to present our grievances for redresses of the same, but what if any simple ordinary customer who doesn’t even know about ASC places or more than any department from Company, how much he/ she should get harass with these officials.
We had forwarded our concern to Our Government Channels including Department of Consumer Affairs & “”now when we requested Mr. Rajiv Ganju to Provide us some Appointment so that we could show Him about certain facts & genuine evidences which could prove everything easily, We are not in receipt of any reply even whole day had gone, So it seems like there is something wrong, maybe some officer in-between is not sincere about his/ her job or maybe someone is there who is creating all these problems by knowingly just to disturb customer.””
We are having some faith as Samsung Electronics Private Limited is South Korea Originated Company, If we should try to present our grievances in-front of Seoul Officials, they surely would not leave this issue as they could feel its sensibilities & should surely investigate the matter and should surely punish them who is responsible for all these problems.
This is “”Next IS ……………..””
Next Is Problem/ Harassments/ Threatens/ Allegations/ unprofessionalism of Samsung India.
Copy Retained
With Thanks & Regards,
AkMehrotra
[protected]
[protected]
I Bought latest new Smart LED TV D7000 LED two months back and now it is not working. Technician came three time at my home. But helpless with the defect piece . I have spend Rs.One Lac Fourty seven thousand five hundred. I have bought from Samsung Exclusive Gallery from Matrix Distributor at Vileparle west . I have lost my hard earned money . Even Smart TV is useless as No use of Internet . I have all the emails proof . Lets see what they do... i will come back to u.. I have already lost 20days warranty period too
Samsung is just fooling public.
Sarla Malpani.
Vivek Malpani
[protected].
Samsung is just fooling public.
Sarla Malpani.
Vivek Malpani
[protected].
DATE 3-9-2011
To
SAMSUNG MOBILE
INDIA
SIR
I AM PURCHASEING YOUR NEW HAND SET SAMSUNG GALAXY S2 WORTH RS 30OOO. 00 FROM YOUR SAMSUNG MOBILE PRIVILAGE PARTNER` " EXCELLENT" AMBALA CANTT, BILL NO. 16747 DT. 25.7.2011. Emi.no. [protected].
Sir i getting many problems in my mobil
sensor not wroking
during call my mobil obesrve more & more heat which not suitable for attend the call
during charging time it create more & more heat
when i go to your service center " samsung exclusive " service center, kabari bazar, near o.b.c bank, Ambala cantt. Haryana, where your engineer check the mobil & they also
results the same problems after that i requested to repalce a new mobil but they refused
it & they told us to repair the mobile.
After that i call your samsung custmor care toll free.n. [protected] from 2 weeks & about 10 to 20 time ref : complaint.n. [protected].
after that i get a call from your noida samsung office phone.n.[protected] they told us to call the phone.n of your asm mr ashish chibber mb .n [protected] in the favour of replaceing the mobile
Then i call your asm & they told me to repalace the mobil after one week
So please replace my mobile as early as possible..
After[protected] I sumitted the handset samsung galaxy s2 in your samsung service center : Kohli Telecom, Ambala cantt, ( Haryana ) Work order no. 5459. dt[protected].
after i call your asm mr ashis chibber he told me that your set under observation & after this process. he told that he will send the handset in samsung service center .
Today 1-9-2011 at 4.30 pm i go to samsung service center to collect my handset samsumg galaxy s2 & they told that your set is not delivered.
Then i call your asm mr ashish chibber about 15 to 20 time but he not picked my call .
Sir your service is very poor, your asm is also not responding me properly.he hrash me
by wrong commitments..
2-9-2011 friday at about 11.oo am i call Mr. Gorav kapoor (asm) dicussing about same problem then mr gorav kapoor arrange a confrance call with mr ashish chibber & me during the call mr gorav kapoor ask ashish chibber that he commited to repalace the handset then he says yes he commited to repalace the handset after that he says that there some battery problem in the handset & they change the battery.
Mr. gorav told me to use the handset if there is problem exists he will repalaced the handset.he told that they contact us as early as possibile to get the handset from service center.
Sunday i go to service center where i checked the mobile & get the same problem, as a result i dont take the handset.
5-9-2011 Monday mr gorav kapoor asm called me arround 3.30 pm he told me to go next day (tuesday) to see the handset & check it if there is some problem exists in handset then he commited to repalace the handset.
6-9-2011 Tuesday I go to the service center where i see my handset was on charging then i check the handset as result handset get observe more heat & the sansor was also
not working properly.your service engineer also examined the same problem & they was agree with my handset problem. after that i got a call from mr gorav kapoor (asm) i told mr kapoor about the problem of heat & he told me that if the mobil temprature raises 45 degree than he replace the handset than i told him that he commited if any problem exists he will replace the handset but he clenily refused about his commitment & was not agree to replace the handset.
Your asm was not responsing us proprely.he was wrong all about his commitment & he harras me very much .
I requested you to replace my handset as soon as possible.
Your custmor
Divaker
Mb [protected].
Resi[protected].
To
SAMSUNG MOBILE
INDIA
SIR
I AM PURCHASEING YOUR NEW HAND SET SAMSUNG GALAXY S2 WORTH RS 30OOO. 00 FROM YOUR SAMSUNG MOBILE PRIVILAGE PARTNER` " EXCELLENT" AMBALA CANTT, BILL NO. 16747 DT. 25.7.2011. Emi.no. [protected].
Sir i getting many problems in my mobil
sensor not wroking
during call my mobil obesrve more & more heat which not suitable for attend the call
during charging time it create more & more heat
when i go to your service center " samsung exclusive " service center, kabari bazar, near o.b.c bank, Ambala cantt. Haryana, where your engineer check the mobil & they also
results the same problems after that i requested to repalce a new mobil but they refused
it & they told us to repair the mobile.
After that i call your samsung custmor care toll free.n. [protected] from 2 weeks & about 10 to 20 time ref : complaint.n. [protected].
after that i get a call from your noida samsung office phone.n.[protected] they told us to call the phone.n of your asm mr ashish chibber mb .n [protected] in the favour of replaceing the mobile
Then i call your asm & they told me to repalace the mobil after one week
So please replace my mobile as early as possible..
After[protected] I sumitted the handset samsung galaxy s2 in your samsung service center : Kohli Telecom, Ambala cantt, ( Haryana ) Work order no. 5459. dt[protected].
after i call your asm mr ashis chibber he told me that your set under observation & after this process. he told that he will send the handset in samsung service center .
Today 1-9-2011 at 4.30 pm i go to samsung service center to collect my handset samsumg galaxy s2 & they told that your set is not delivered.
Then i call your asm mr ashish chibber about 15 to 20 time but he not picked my call .
Sir your service is very poor, your asm is also not responding me properly.he hrash me
by wrong commitments..
2-9-2011 friday at about 11.oo am i call Mr. Gorav kapoor (asm) dicussing about same problem then mr gorav kapoor arrange a confrance call with mr ashish chibber & me during the call mr gorav kapoor ask ashish chibber that he commited to repalace the handset then he says yes he commited to repalace the handset after that he says that there some battery problem in the handset & they change the battery.
Mr. gorav told me to use the handset if there is problem exists he will repalaced the handset.he told that they contact us as early as possibile to get the handset from service center.
Sunday i go to service center where i checked the mobile & get the same problem, as a result i dont take the handset.
5-9-2011 Monday mr gorav kapoor asm called me arround 3.30 pm he told me to go next day (tuesday) to see the handset & check it if there is some problem exists in handset then he commited to repalace the handset.
6-9-2011 Tuesday I go to the service center where i see my handset was on charging then i check the handset as result handset get observe more heat & the sansor was also
not working properly.your service engineer also examined the same problem & they was agree with my handset problem. after that i got a call from mr gorav kapoor (asm) i told mr kapoor about the problem of heat & he told me that if the mobil temprature raises 45 degree than he replace the handset than i told him that he commited if any problem exists he will replace the handset but he clenily refused about his commitment & was not agree to replace the handset.
Your asm was not responsing us proprely.he was wrong all about his commitment & he harras me very much .
I requested you to replace my handset as soon as possible.
Your custmor
Divaker
Mb [protected].
Resi[protected].
Mr. Divakar you can write to rajiv.[protected]@samsung.com or myeong.[protected]@samsuung.com for your problem & if they would not arrange to assist you than we can let you know about other ways as m/s Samsaung India Electronics Private Limited needs to get them checked about what pain of consumers could raise. We are very much aware about their dictatorial behaves but you may kindly suggest first to write on these IDs than we shall get back if not worted out the same.
With Regards,
Akm
Sec. Social Worker.
With Regards,
Akm
Sec. Social Worker.
It has been an agonizing 1 month for me after I have purchased Samsung AC.
The product never worked and after repeated complaints no one from the service centre has attended to the issue.
Couple of engineers have visited and inspected the AC recently. Not sure when the issue will resolved and there is communication from Samsung regarding the issue.
I request you refund my money immediately.
The product never worked and after repeated complaints no one from the service centre has attended to the issue.
Couple of engineers have visited and inspected the AC recently. Not sure when the issue will resolved and there is communication from Samsung regarding the issue.
I request you refund my money immediately.
Request for replacement for my brand new Samsung Galaxy S7 Edge
[bought on April 11, 2016] [IMEI No: 357327/07/045314/3 IMEI No: 357328/07/045314/1]
The device worked well for a month.
On[protected]
Mobile hanged and did a hard reboot by pressing the volume low button & power button continuously
On[protected]
Experienced a peculiar problem like
** The display blinks between the home page and Lock screen OR
** It blinks between Wake up and Lock Screen.
** Some time the screen of Reset, PowerOff, Emergency mode also comes in-between.
On[protected]
Visited the Samsung service [TVS] @ Velachery. At the time of waiting, did a hard reboot. Worked fine. Told this to them. They said it may be due to software issue and if it gets reinstalled, the issue may not arise. Since I was on my way to office & the mobile worked on reboot, I told them that I will come by saturday to do this.
On[protected]
I went to the same service [TVS], they did a software update and found that the issue exists. Then they told that it may be a power button problem. To ensure this we need to open the device. They put the job sheet and asked me to wait and there goes off the power and the centre did not have any proper power backup. I sat there for 15 mins and at that time noticed several unprofessional incidents happening around. I got my fear and asked them to return my device. They took back the job sheet from me and returned the device back. I took a photo copy of the job sheet and left.
The mobile starts working without issue within couple of hours. But I decided to take it to some other service centre. So, that day itself I came to the Ascent Samsung Service Centre, Nandanam.
There I explained the whole episode. There they said the same software update stuff and did an update. I spent almost 40 mins sitting there and working on my mobile after the update
. It was working good and with a smile I left the place.
Again on[protected] the same problem occurs again. I was not able to use my mobile. But I took the video of the problem through another mobile, so that I can show the issue to the service people if my mobile fool me around.
On[protected]
As expected the mobile worked fine in the morning. Visited the service centre by 10AM. Showed the video to them and explained. They said they need to replace the board. And I asked for a replacement. They said they cannot do anything since the policy on replacements is 7 days. [I wonder how they arrived this 7 days]. Also they suggested to talk to the Samsung Care line [[protected]]. I called them and explained the entire story [this time I was drained] and asked them for a replacement. They said that I will get a call back within 4hrs [I called by 11AM]. Also they told to give the mobile to the service station and to get the job sheet. So that once I receive the call from samsung we can decide on this. So I left the mobile and came back with the Job order: Samsung careline ref no:
[protected]:
I called the service station and enquired whether they get any response from samsung care. They said NO and they are they that if the display is changed the problem will get rectified. But they are not saying this on confident. Seems like just a try. No one have replied from samsung yet.
Request:
Samsung has served me a FAULTY MOBILE. I am a customer of samsung right from 2003 on various products. I have Samsung Microwave, AC, etc., in home. My last phone was Samsung Note 2. It was working good for more than 3 yrs and changed to this S7 edge only because of the previous good experience with Samsung. But after buying this phone I was totally shattered with the hope on samsung. All I want is to replace the phone with a New One. I am not a customer who simply asks for a replacement. Its just 1.5 months from purchase, I was handling this with extreme care, I didn’t make any physical damage, so I feel I am totally deserved to get a new replacement. Hope samsung will play fair on this. I donot want it to be serviced.
Some concerns after this service centre visit:
No proper trained technical service people:
In TVS service they said ‘Power key’ problem.In Ascent service they need to replace the board. I presumed its only by guess and try. Because I invited the customer facing counter person to show the view to the service guy. But it didn’t happened.
It took almost 40 mins for them to give me a standby mobile with 10% charge in it and it drained before i reach office [its a 20mins drive]
Service visits history:
1st Job sheet No:[protected] [TVS Electronics Samsung service, Velachery, Chennai] [but not did anything, got my mobile back due to unprofessional staff behaviour]
2nd Job sheet No: [protected] [Ascent Service, Nandana, Chennai]
Samsung care line ref no: [protected] [Called on 8th June, 10:50 AM. Rep:Tara]
Received a call from samsung support [Ref No: [protected]. Received on 8th June, 4:20 PM. Rep:Swetha]
Problem videos @:
https://youtu.be/U1PN4gE22dE
https://youtu.be/swmsPUybp2E
[1:10 to 1:35 to see the power button long press screen]
https://youtu.be/AiXUC4RA-WA
My Social posts:
Tweeted it @ https://twitter.com/jeykarwatson/status/[protected]
Google plus @ https://plus.google.com/108848536625102174859/posts/hy2vqXuVwN1
[bought on April 11, 2016] [IMEI No: 357327/07/045314/3 IMEI No: 357328/07/045314/1]
The device worked well for a month.
On[protected]
Mobile hanged and did a hard reboot by pressing the volume low button & power button continuously
On[protected]
Experienced a peculiar problem like
** The display blinks between the home page and Lock screen OR
** It blinks between Wake up and Lock Screen.
** Some time the screen of Reset, PowerOff, Emergency mode also comes in-between.
On[protected]
Visited the Samsung service [TVS] @ Velachery. At the time of waiting, did a hard reboot. Worked fine. Told this to them. They said it may be due to software issue and if it gets reinstalled, the issue may not arise. Since I was on my way to office & the mobile worked on reboot, I told them that I will come by saturday to do this.
On[protected]
I went to the same service [TVS], they did a software update and found that the issue exists. Then they told that it may be a power button problem. To ensure this we need to open the device. They put the job sheet and asked me to wait and there goes off the power and the centre did not have any proper power backup. I sat there for 15 mins and at that time noticed several unprofessional incidents happening around. I got my fear and asked them to return my device. They took back the job sheet from me and returned the device back. I took a photo copy of the job sheet and left.
The mobile starts working without issue within couple of hours. But I decided to take it to some other service centre. So, that day itself I came to the Ascent Samsung Service Centre, Nandanam.
There I explained the whole episode. There they said the same software update stuff and did an update. I spent almost 40 mins sitting there and working on my mobile after the update
. It was working good and with a smile I left the place.
Again on[protected] the same problem occurs again. I was not able to use my mobile. But I took the video of the problem through another mobile, so that I can show the issue to the service people if my mobile fool me around.
On[protected]
As expected the mobile worked fine in the morning. Visited the service centre by 10AM. Showed the video to them and explained. They said they need to replace the board. And I asked for a replacement. They said they cannot do anything since the policy on replacements is 7 days. [I wonder how they arrived this 7 days]. Also they suggested to talk to the Samsung Care line [[protected]]. I called them and explained the entire story [this time I was drained] and asked them for a replacement. They said that I will get a call back within 4hrs [I called by 11AM]. Also they told to give the mobile to the service station and to get the job sheet. So that once I receive the call from samsung we can decide on this. So I left the mobile and came back with the Job order: Samsung careline ref no:
[protected]:
I called the service station and enquired whether they get any response from samsung care. They said NO and they are they that if the display is changed the problem will get rectified. But they are not saying this on confident. Seems like just a try. No one have replied from samsung yet.
Request:
Samsung has served me a FAULTY MOBILE. I am a customer of samsung right from 2003 on various products. I have Samsung Microwave, AC, etc., in home. My last phone was Samsung Note 2. It was working good for more than 3 yrs and changed to this S7 edge only because of the previous good experience with Samsung. But after buying this phone I was totally shattered with the hope on samsung. All I want is to replace the phone with a New One. I am not a customer who simply asks for a replacement. Its just 1.5 months from purchase, I was handling this with extreme care, I didn’t make any physical damage, so I feel I am totally deserved to get a new replacement. Hope samsung will play fair on this. I donot want it to be serviced.
Some concerns after this service centre visit:
No proper trained technical service people:
In TVS service they said ‘Power key’ problem.In Ascent service they need to replace the board. I presumed its only by guess and try. Because I invited the customer facing counter person to show the view to the service guy. But it didn’t happened.
It took almost 40 mins for them to give me a standby mobile with 10% charge in it and it drained before i reach office [its a 20mins drive]
Service visits history:
1st Job sheet No:[protected] [TVS Electronics Samsung service, Velachery, Chennai] [but not did anything, got my mobile back due to unprofessional staff behaviour]
2nd Job sheet No: [protected] [Ascent Service, Nandana, Chennai]
Samsung care line ref no: [protected] [Called on 8th June, 10:50 AM. Rep:Tara]
Received a call from samsung support [Ref No: [protected]. Received on 8th June, 4:20 PM. Rep:Swetha]
Problem videos @:
https://youtu.be/U1PN4gE22dE
https://youtu.be/swmsPUybp2E
[1:10 to 1:35 to see the power button long press screen]
https://youtu.be/AiXUC4RA-WA
My Social posts:
Tweeted it @ https://twitter.com/jeykarwatson/status/[protected]
Google plus @ https://plus.google.com/108848536625102174859/posts/hy2vqXuVwN1
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Complaints
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Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
m/s Samsung India Electronics Private Limited — Defective Handset & Misbehave of Company Officials
Samsung India Electronics Private Limited launched defected handsets in market for which if customers making complaint, company officials use to misbehave with customer & force to get it repair even Policy declared for all companies doesn’t says same thing if any product is having manufacturing fault, Because when customer had not done any mistake or there is no fault occurred due to usage, if fault had been occurred by company’s end only from the moment of purchasing than company have to replace or refund against the faulty product but Samsung is having its own policy & doesn’t care about Monopolies and restrictive trade practices 1969/1991 or consumer act 1986, in which all companies are bounded to work as per the rules & regulations, even Samsung is showing different specifications on site & providing different specifications in product genuinely, battery back-up is also not as shown on site of mobile but still company is working cause we customers would not like to spend our time against proceedings the cases to higher authorities or government officials or judicial channels. This is just an experience gained by us while purchasing products Mobile Phones of Samsung which are Newly Launched like Samsung Chat Duos Samsung Champ Duos Samsung Guru Duos. Company officials Misbehave/ abuse/ harass customers. This is all about Samsung India.A K Mehrotra
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