[Resolved]  Samsung — bad service

sir i m aishwarya kumar from agra but now i m in meerut(u.p.) i m a samsung user i m using tata indicom network in ur mobile my problem is this that in my phone voice clearty is very bad mai apna mobile ka micke apke meerut ke service center se two time repair karva chuka hu but problem as it hi hai. aur ab apne apna service centre change kar diya hai aur jab mai vaha par gaya tu vo bole ki 15days tak parts avilable nahi hai jab aap ke pas parts avilable nahi hota hai to aap log service center banate hi kyu hai. customer ko parashan karne mai kya apko maja ata hai u have to know about that customer satisfaction aap ki first priority honi chahiya par aisha nahi hai its very-2 bad.

i bought 2samsung LCD of 32inch and 19inch resp. 1&1/2 yr ago but now there is some problem with my one of the remote. when called up service center ... executive informed that visiting charge of engg. is 1000/- and cost of new remote is 570/- only ... is this type of service is justified

sir,
i hav braught my samsung Model--Star 3G (GT5603) mobile on date------- from[protected] but soon after buying in 2 months it made problem in charging and with in 10 minutes of charging it started to display FULL BATTERY and after 3 days the charging even also stopped.

Then i reffered to take my mobile to "Samsung care Muzaffarnagar" on date[protected] where after examining my set they replied that the main motherboard is faulty and will be replaced with in 15-20 days, so i again called them on 17th day but they replied that the part is pending and not in factory and asked me to wait for 1week i then again asked them after 1 week but still no positive reply.

After that they are not answering my any phone calls even the manager is not picking my no. saying that it is his personnel no. the main engineer named "arshad" is asking me to come next day but no results are there. i am a student and a hosteler and have to travel 22 kms by bus as they are not answering my phone calls

i have got frustrated since they have not even issued me standby handset.and even this was not over then
on date[protected] i hav got a msg from samsung that my cell is repaired and i can collect it from service center but still they are showing that it is not repaired. and are unable to repair the cell.

Samsung — set problem and bad service

Iam not getting a good service from samsung mobiles..
my samsung E1210S is having some problems and having problems in it..
Battery is not working properly,also my set is 8months old and having so much of problems,

service center is also not available here ...
in LG service centre samsung mobiles are repairing but not giving satisification..

please do some action and my mobile is in warranty period..
what can i do tell me...

Hy i m rahul kothari .I get repair my AC. 10 day ago. and that time i geven 450.00 Rs. But till today no body can me get my amount recept. I talk to lant 5 day Rajkot (Gujrat) Office namely Mr.Shiv Kumar told me please contact to Mr.Nilesh Rawat Number :[protected],[protected]. But he said that today i geven by not yet. please give my recept as soon as possible. My number is[protected]. and compant no. is [protected]. Repair Person is Mr. Prakash and his number is [protected]. his person last 7 day say that i given today but not yet? please give me replay as soon as possibel because i get submeet in account year files. thatnk u

Samsung — Bad servicing

After repeated complaints about our samsung refrigerator, there has been absolutely no response from your service centre.My complaint number is [protected] and was registered on 27th may 2010.Inspite of being reassured every time there has been no service till now.

Dear Sir,

I had purchased a samsung mobile handset from Mobile store Bhubaneswar model number SGH L700,
After six months of my purchase the front panel of cabinet slitely came out automatically and when I had taken it as a complaint to Samsung Service centre at Bhubaneswar That is PRIMON Technologies,Saheed Nagar,Bhubaneswar 07 , during my gurantee period it said that that part of mobile does not cum under Gurantee period and they have charged Rs 150 towards pasting the front panel with adhesive though it was during my gurantee period. After that again it has been depasted and again it came out.
I am totally Unhappy with the service of Samsung Mobile care division so please help me out.
Model No- Samsung SGH L700
Purchase Date- 31/08/2009

Regards
Akash Mishra
mob-[protected]
email- akash.[protected]@gmail.com

Dear Sir

I bought one Samsung Mobile handset # SGHB 5722 on 15/03/2010 from QRS RETAIL OUTLET ,Trivandrum.

During the past five months, I have faced lot of service issues to my mobile handset like display problems, black mark on screen, clarity etc.. .I don’t know whether you have experienced this problem with other customers.

I had given my handset to your service centre in Trivandrum (couple of months back) due to the touch screen issues, and they returned it after some days saying that they have replaced the touch screen and the problem has been solved. From the very next day the same problem happened and I tried my level best to use the phone with the same issues. It was my urgent requirement to keep the phone with me even with the problems. I knew that your service department will not solve the problem on priority basis and my experience with them stop me to approach them again .One black mark appeared on the screen and then it grown gradually and there was no other option.

Then I returned my handset to your trivandrum service station and they asked me to sign on some documents. It is unfortunate that they mentioned the complaint as “water logged”. Actually there was no issues to be waterlogged. I did several follow-ups to solve the problem and to get my product back with good condition. They asked me to pay money even it was under warranty period

They returned the product without proper service and I was totally upset on their behavior and service to customers.

I'm sure that this isn't the level of service you intend to provide and will remedy the situation immediately. I would like to get a new product from your side. As this product is still under warranty, I would appreciate you notifying me as to how we may resolve this matter. I look forward to hearing from you.


Thanks&Regards

Siji Nair
Mob [protected]

Its been a month i have bought Galaxy5 GT-I5503 and since day three i am facing problems with my phone. More than 20 mails to Samsung support, at least 30 calls to Mobile Technical support, two visits to Service Center and numerous callbacks but the state of problem still remains the same. After each non working suggestion from mobile tech support the call automatically gets resolved and thereafter starts a new episode. Below are some of the service requests histories:

Transaction Numbers :
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
WA[protected]

Can i expect some professionalism in handling customer complaints. Would it be resolved ever or it would be just increase in count of resolved queries of all respective departments of Samsung and customer lying in same mess ever.

Expecting some resolution and progress.

Samsung — BAD SERVICE FOR CARE

from where i can purchase original battery of samsung e730 mobile phone???
no person of samsung care or samsung shop can give such battery still after booking my order...

its shows samsung image....

MANAN SHAH-AHMEDABAD-INDIA
[protected],[protected]

Hi.

How can you help in this regard and what is it that I as a customer is suppose to do.
I totally agree that its unnecessary harassment.

SAMSUNG MOBILE / GT - B3410 — STILL QUERY NOT SOLVED AFTER 1 MONTH

DEAR SIR/ MADAM, I GAVE A COMPLAINT ON 16/3/2011 IN SAMSUNG SERVICE CENTRE AND MY RECOMPLAINT WORK ORDER NO 1541 DATED 11/4/2011 WITH SAMSUNG SERVICE CENTER, PURASAIWAKKAM BRANCH, CHENNAI. BUT IT HAS NOT BEEN SOLVED AFTER 1 MONTH, I LAST USED MY HANDSET ON 15/3/2011 SINCE THEN TILL DATE I COULDN'T USE THE SAME. THE CUSTOMER SERVICE IN THE SERVICE CENTRE IS VERY WORST THE PARTS HAVE NOT BEEN SUPPLIED BY THE COMPANY AT REGULAR INTERVALS. TODAY 15/4/2011 I SAW A ARTICLE IN ET AS INDIA CAN BE SAMSUNGS BIGGEST MARTKET FOR MOBILES BY 2015. BUT IF THE CUSTOMER SERVICE AND THE QUALITY OF THE HANDSET REMAINS TO THE SAME THE ARTICLE MAY PROVE WRONG. I STRONGLY BELIEVE THAT I HAVE CHOSEN THE BEST MOBILE BUT THE SITUATION IS NOT ALLOWING ME TO BELIEVE. HENCE THE COMPANY SHOULD TAKE NECESSARY STEPS TO DELIVER MY COMPLAINT AS SOON AS POSSIBLE FAILING WHICH I HAVE TO APPROACH CONSUMER COURT FOR FURTHER ACTION. THANKING YOU. MY RECOMPLAINT WORK ORDER NO 1541 DATED 11/4/2011 WITH SAMSUNG SERVICE CENTER, PURASAIWAKKAM BRANCH, CHENNAI.

Dear Sir,

I am writing to inform you about the faulty mobile phone that i have purchased inThe Mobile store Ltd., Pondicherry. Invoice no.1704/2156680 Store:1768

I am Kalyanasundaram B., I am a regular customer of your company. On the 14th of February 2011, I brought a brand new Samsung GT-C3222. However, upon few month o[censored]sing it, problem started to appear. The camera is no longer working. Also, the monitor is getting blurred which makes it difficult for me to see the photos clearly. I was very surprised to discover such problems.

I returned the mobile phone in your Samsung Mobile Authorised Service Center to be service on 04.08.2011. One of your service center Staff told me that they will solve the problem within one week. But still now i didn't get any response from your side. I am very upset for your poor service. Please take necessary action without fail. Also,

Details about service center:

Samsung India Electronics Pvt Ltd.,
Authorised Service Center

SRI PADMA CUSTOMER CARE
NO.124, 125, Iyyanar Koil Street,
Raja nager, Pondicherry - 605013
Phone:[protected]

Work Order No. H11H 0433 Dated on 04.08.2011

Thanking you,

Kalyanasundaram B.
No.1, 3rd cross, Marie Oulgaret,
Pondicherry - 605010
Ph: [protected]

Samsung has proved itself to have the worst service. This is the third time I am facing the same problem with their service center. My refrigerator had stopped working and I called service center to send some technician. Today is the third day I am continuously calling them to send someone to look into the issue but they have the same answer:"Someone will come to look into the issue by 8pm".

I will certainly suggest people to never go for Samsung products, unless you have a liking to suffer. I am going to change my appliances as soon as I get a good offer to exchange.

I don't understand why there is no such way to take action against these people.

Dear All,

Please note that am registering a complain here in Samsung products, moreover, the worst service ever owned. I have a mobile B3410 that I bought and didn't use as if I bought it to either keep it aside in the corner of the useless things at home or to leave at the service center whom I believe are leaving it in the same corner as I do. This mobile started making mute, dropping calls, putting people on hold, and switching itself off automatically just after I got by about 2 months. I left it in Raya service center in N.City, Makram Ebied and got it later and again within 2 or 3 days I faced the same issue. I left it back again there and after I got it within 2 or 3 days AGAIN I faced the same EXACT issues. Then the same scenario is repeated and I always knew the dramatic END. I asked the service center to exchange it as it's my OWN right as I paid to use a mobile not to get it to be repaired, but they refused saying that it will be repaired. Now, my mobile is totally switched off and does not open and I did not send it to the service center as they are NOT WORKING and seem to be waiting till my warranty ends which will be soon "wish that they are not worried anymore". In addition to all the above, I do not believe at all that this service center staff is belonging to Raya as they don't even know what is "CUSTOMER SERVICE FACE TO FACE" means. They are really chosen correctly, a staff in the right place to be able to resist all customer's anger of the worst products by the most coolness and uncaring ways. Sometimes, I felt they want to teach me lessons as if I AM MISTAKEN TO ASK FOR MY MOBILE BEING REPAIRED.

Last but not least, I wish that this mail makes a difference because to have progress it's really needed. Also, I wish to find results from this mail and not to find that the website complains are just as the phone service center, and Samsung devices in general.

Contact: sara.[protected]@vodafone.com

Regards,
Sara Hazem.

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Samsung — hai my mobile not working properly

my mobile not working propery samsung model samsung chmap duos e2652 always hang so aand my ear phones not working i go to service center samsung he told to me there is no replacement warranty is there resolve problem

I purchased a Samsung handset . but it is not working properly. the dealer and service center not ready service the mobile or replace the set . already complaint CEO of the company, but it is also waste attempt . what is the next ?

Poor service. Cheap digital inverter a.c.
Totally irritating from samsang service centre. No response by service center. 20 and more complaints by me.

Very poor a.c
Samsung digital inverter a.c
And no response from service centre.